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9. Close the window.
10. Switch on the printer.
11. Reload the roll, or load a new sheet see Paper handling on page 38.
NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the
procedure and carefully remove all pieces of paper.
A strip stays on the output tray and generates jams
If a small piece of paper (200 mm or smaller) has been cut, such as before (if new roll) and after a full-
bleed print or after the front panel option Form feed and cut has been used, the cut strip remains in
the output tray. Only when the printer is not printing, reach into the tray and remove the strip.
160 Chapter 16 Troubleshooting paper issues ENWW
- Using Your Printer 1
- Table of contents 3
- 1 Introduction 9
- Safety precautions 10
- HP Start-Up Kit 10
- Using this guide 10
- Use and maintenance 11
- Troubleshooting 11
- Glossary 11
- Printer models 12
- The printer’s main features 12
- The printer’s main components 14
- Rear view 15
- Communication ports 16
- The wall spacers 16
- The front panel 17
- Printer software 18
- Web Services 19
- Turn the printer on and off 20
- The printer’s internal prints 21
- 2 Installing the software 22
- Network configuration 23
- Using IPv6 24
- Using IPSec 24
- (Windows) 25
- Bonjour connection 27
- TCP/IP connection 28
- (Mac OS) 29
- 3 Setting up the printer 31
- Configure firmware updates 33
- Paper mismatch action 34
- Roll switching options 35
- Control access to the printer 38
- 4 Personalizing the printer 40
- Access the HP Utility 41
- Change the sleep mode setting 42
- Turn the buzzer on and off 42
- Configure network settings 43
- Manage ePrinter security 45
- 5 Paper handling 46
- Load a roll onto the spindle 48
- Load a roll into the printer 49
- Unload a roll 52
- Load a single sheet 53
- Unload a single sheet 54
- Paper presets 54
- Printing paper info 55
- Move the paper 55
- Maintain paper 56
- Change the drying time 56
- Feed and cut the paper 57
- 7Printing 60
- Print from a USB flash drive 61
- Advanced print settings 63
- Select paper size 64
- Custom paper sizes 65
- Select margins options 66
- Print on loaded paper 67
- Rescale a print 67
- Preview a print 69
- Print a draft 69
- High-quality printing 70
- Print in gray shades 71
- Use paper economically 72
- What pages can be nested? 73
- Use ink economically 74
- 68 Chapter 7 Printing ENWW 76
- 8 Web-connected printing 77
- Share website 79
- T1300 series) 86
- Prioritize a job in the queue 87
- Pause a job in the queue 87
- Reprint a job from the queue 87
- Delete a job from the queue 87
- Delete all jobs 88
- Turn off the job queue 88
- Utility (T1300 series) 89
- Job preview 90
- Job status messages 91
- 10 Color management 93
- How colors are represented 94
- Color calibration 94
- Color management options 96
- Printer emulation 97
- Color adjustment options 97
- Printing in grayscale 98
- Color emulation 100
- (T1300 series) 102
- Rendering intent 103
- Using Adobe Acrobat 107
- Print a project 109
- 3. The Plot window opens 110
- Preview 114
- Using printer emulation 115
- Print a presentation 116
- Using Adobe Photoshop 120
- Using PowerPoint 123
- Using Project 124
- Using Excel 126
- 12 Retrieving printer usage 129
- Check usage statistics 130
- About the ink cartridges 134
- Remove an ink cartridge 134
- Insert an ink cartridge 136
- About the printheads 137
- Check the printhead status 137
- Remove a printhead 137
- Insert a printhead 140
- 14 Maintaining the printer 144
- Check printer status 145
- Maintain the ink cartridges 145
- Move or store the printer 145
- Update the firmware 146
- Update the software 147
- Printer maintenance kits 147
- Secure Disk Erase 147
- 15 Accessories 149
- Order ink supplies 150
- Order paper 150
- Table 15-3 Roll paper 151
- Order accessories 154
- PostScript upgrade 155
- Jetdirect print server 155
- Uninstallation 157
- Unsuccessful roll load 161
- Unsuccessful sheet load 161
- Paper loading error messages 161
- Glossy paper 162
- Matte Paper 162
- Photographic paper 163
- The paper has jammed 165
- Return to default calibration 171
- The Image Diagnostics Print 173
- If you still have a problem 173
- ENWW 165 173
- General advice 174
- Lines are discontinuous 177
- Lines are blurred 178
- Line lengths are inaccurate 179
- The paper is not flat 180
- Ink marks on the paper 180
- White spots on the print 183
- Colors are inaccurate 183
- Colors are fading 184
- The image is clipped 185
- Corrective action 188
- Ink cartridge status messages 191
- Cannot insert a printhead 191
- Clean the printheads 192
- Align the printheads 194
- Reinsert printheads procedure 195
- Printhead status messages 196
- The printer will not start 199
- The printer does not print 199
- The printer seems slow 200
- Cannot access the HP Utility 201
- Web Services issues 202
- Automatic file system check 202
- 20 Front-panel error messages 204
- ENWW 197 205
- The system error log 207
- 21 HP Customer Care 208
- Introduction 209
- HP Professional Services 209
- HP Instant Support 210
- HP Proactive Support 210
- Contact HP Support 211
- Customer Self Repair 211
- Telephone number 212
- 22 Printer specifications 213
- Functional specifications 214
- Physical specifications 215
- Memory specifications 216
- Power specifications 216
- Ecological specifications 216
- Environmental specifications 216
- Acoustic specifications 216
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