Hp Color LaserJet 3800 Printer series User Manual Page 173
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- Table of contents
- TROUBLESHOOTING
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Color-printing problems
Printing black instead of color
Cause
Solution
Grayscale is selected in the software program or printer driver. In the software program or printer driver, select Color mode
instead of Grayscale or Monochrome mode.
The correct printer driver is not selected in your software
program.
Select the correct printer driver.
No color appears on the configuration page. Contact HP support.
The control-panel setting for COLOR SUPPLY OUT is set to
AUTOCONTINUE BLACK, and one of the color print
cartridges is out. The printer continues to print in black only.
Replace the color print cartridge.
The control-panel setting for RESTRICT COLOR USE is set
to DISABLE COLOR, or it is set to COLOR IF ALLOWED and
you do not have permission to print in color.
Change the control-panel setting to ENABLE COLOR.
Incorrect hues print
Cause
Solution
The media does not meet the specifications for this printer. See the HP LaserJet Printer Family Print Media Specification
Guide.
Go to
www.hp.com/support/clj3000, www.hp.com/support/
clj3600, or www.hp.com/support/clj3800 for HP LaserJet
Printer Family Print Media Specification Guide ordering
information. When you connect, select Manuals.
The printer operates in excessively humid or dry conditions. Verify that the printer environment is within humidity
specifications.
Store the print media in the same environment as the printer.
Calibrate the printer. See
Print Quality sub-menu.
NOTE For more information about color-quality
problems see
Print-quality troubleshooting.
A color is missing
Cause
Solution
The HP print cartridge is defective. Replace the cartridge.
Inconsistent colors print after installing a print cartridge
Cause
Solution
New print cartridges sometimes require printing several pages
before they deliver consistent print quality.
Try printing approximately 50 pages with the new cartridge,
and then try the print job again.
ENWW Color-printing problems 159
- User Guide 1
- Series printers 3
- HP Customer Care 5
- Table of contents 7
- 1 Printer basics 15
- Table 1-1 Printer guides 16
- Printers at a glance 17
- Features at a glance 19
- Walkaround 21
- Printer software 23
- Additional drivers 24
- Opening the printer drivers 25
- Software for networks 25
- Utilities 26
- Print-media specifications 28
- Supported media sizes 29
- 2 Control panel 31
- Control-panel overview 32
- Figure 2-2 Printer display 33
- Using the control-panel menus 35
- Retrieve Job menu 36
- Information menu 37
- Paper Handling menu 38
- Configure Device menu 39
- Print Quality sub-menu 41
- System Setup sub-menu 42
- ENWW Configure Device menu 29 43
- I/O sub-menu 45
- Resets sub-menu 45
- Diagnostics menu 47
- Tray Behavior menu options 48
- Display Brightness feature 51
- Personality feature 51
- Clearable Warnings feature 52
- Auto Continue feature 52
- Jam Recovery feature 53
- Replace Supplies feature 53
- Language feature 54
- 3 I/O configuration 57
- USB configuration 58
- Network configuration 59
- Setting the default gateway 60
- To disable IPX/SPX 61
- To disable AppleTalk 61
- To disable DLC/LLC 61
- 4 Printing tasks 63
- Controlling print jobs 64
- Selecting print media 66
- Configuring trays 68
- 1 X dimension 69
- 2 Y dimension 69
- 1 Page length (Y dimension) 70
- 2 Page width (X dimension) 70
- 3 Media length guides 70
- 4 Media width guides 70
- ENWW Configuring trays 57 71
- ENWW Configuring trays 59 73
- Printing envelopes 74
- ENWW Configuring trays 61 75
- ENWW Configuring trays 63 77
- Loading tray 3 78
- Tray 1 sensing 81
- Tray 2 or tray 3 sensing 82
- Creating and using quick sets 83
- Using watermarks 84
- Resizing documents 84
- Printing a blank first page 85
- Setting the color options 86
- Using the Services tab 87
- Printing a cover page 88
- Printing on special media 90
- Envelopes 91
- Heavy paper 91
- HP LaserJet Tough paper 92
- Recycled paper 92
- Automatic 2-sided printing 93
- Manual 2-sided printing 94
- Printing on custom-size media 96
- Stopping a print request 96
- Managing stored jobs 98
- Managing memory 99
- 5 Managing the printer 101
- English only 102
- Configuring e-mail alerts 104
- Using the embedded Web server 105
- Supported operating systems 108
- HP Printer Utility features 110
- Item Description 111
- Using color 114
- Managing color 116
- Restricting color printing 117
- Matching colors 119
- 7 Maintenance 121
- Managing supplies 122
- Print-cartridge storage 123
- HP print cartridges 124
- Non-HP print cartridges 124
- HP fraud hotline and Web site 124
- Replacing supplies and parts 125
- To change the print cartridge 126
- Cleaning the printer 129
- 8 Problem solving 131
- Control-panel message types 133
- Control-panel messages 134
- Jam recovery 150
- ENWW Jams 137 151
- Common causes of jams 152
- ENWW Clearing jams 139 153
- 1. Open the top cover 156
- 2. Open the front door 160
- ENWW Clearing jams 147 161
- Paper-handling problems 163
- Printer response problems 169
- Color-printing problems 173
- Incorrect printer output 175
- Macintosh problems 177
- ENWW Macintosh problems 165 179
- ENWW Macintosh problems 167 181
- Software program problems 182
- Print-quality troubleshooting 183
- Calibrating the printer 185
- A Supplies and accessories 187
- Parts and supplies 188
- ENWW Parts and supplies 175 189
- B Service and support 191
- One-year limited warranty 192
- HP maintenance agreements 194
- Repacking the printer 195
- C Printer specifications 197
- Electrical specifications 198
- Acoustic specifications 200
- D Regulatory information 203
- FCC regulations 204
- Material restrictions 206
- European Union 207
- Extended warranty 207
- For more information 207
- Safety statements 210
- Laser statement for Finland 211
- E Working with memory 213
- Installing memory DIMMs 214
- Enabling memory 216
- Checking DIMM installation 217
- Glossary 219
- Q5982-90971 226
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