Hp Color LaserJet 3800 Printer series User Manual

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Summary of Contents

Page 1 - User Guide

HP Color LaserJet 3000/3600/3800 Series printersUser Guide

Page 2

To turn 2-sided printing on or off from the control panel ... 80Options for binding 2-sided printing jobs ...

Page 3 - Series printers

86 Chapter 4 Printing tasks ENWW

Page 4

5 Managing the printerThis chapter describes how to manage the printer:●Using printer information pages●Configuring e-mail alerts●Using the embedded W

Page 5 - HP Customer Care

Using printer information pagesFrom the printer control panel, you can print pages that give details about the printer and its currentconfiguration. T

Page 6

Page description How to print the pageColor usage logShows color use statistics for theprinter.1. Press Menu.2.Press to highlight INFORMATION, and th

Page 7 - Table of contents

Configuring e-mail alertsNOTE If your host software does not support e-mail, this feature might not be available onthe HP Color LaserJet 3600 Series p

Page 8

Using the embedded Web serverNOTE The HP Color LaserJet 3600 Series printer embedded Web server provides networkconfiguration and status information o

Page 9

Tab or section DescriptionInformation tabProvides printer, status, andconfiguration information.●Device Status: Shows the printer status and shows the

Page 10

Tab or section DescriptionNetworking tabProvides the ability to changenetwork settings from yourcomputer.Network administrators can use this tab to co

Page 11

Using the HP Easy Printer Care SoftwareThe HP Easy Printer Care Software is an application that you can use for the following tasks:●Check the printer

Page 12

Section DescriptionSupport tabProvides help informationand links.●Provides device information, including alerts for items needing attention.●Provides

Page 13

HP print cartridges ... 110Non-HP print cartri

Page 14

Using the HP Printer Utility for MacintoshUse the HP Printer Utility to configure and maintain a printer from a Mac OS X V10.2 or V10.3 computer.Openi

Page 15 - 1 Printer basics

Item DescriptionIP Settings Changes the printer network settings and provides access to the embedded Web server.Additional Settings Provides access to

Page 16 - Table 1-1 Printer guides

98 Chapter 5 Managing the printer ENWW

Page 17 - Printers at a glance

6ColorThis chapter describes how to produce the best possible color printing:●Using color●Managing color●Matching colorsENWW 99

Page 18

Using colorThe HP Color LaserJet 3000, 3600, and 3800 Series printers provide automatic color features thatgenerate excellent color results. Carefully

Page 19 - Features at a glance

The sRGB standard improves your ability to match colors between the printer, the computer monitor,and other input devices automatically, and eliminate

Page 20

Managing colorSetting color options to Automatic typically produces the best possible print quality for color documents.However, you sometimes might w

Page 21 - Walkaround

Setting description Setting optionsNeutral GraysThe Neutral Grays setting (available for the HP ColorLaserJet 3000 and 3800 Series printers only)deter

Page 22

The HP Color LaserJet 3000 and 3800 Series printers include a RESTRICT COLOR USE setting fornetworked printers. A network administrator can use the se

Page 23 - Printer software

Matching colorsThe process of matching printer output color to your computer screen is complex, because printers andcomputer monitors use different me

Page 24 - Additional drivers

On-site service agreements ... 180Next-day on-site service .

Page 25 - Software for networks

Use the following procedure to print color samples from the printer control panel:1. Press Menu.2. Press to highlight INFORMATION, and then press .3

Page 26 - Utilities

7 MaintenanceThis chapter describes ways to maintain your printer. The following topics are covered:●Managing supplies●Replacing supplies and parts●Cl

Page 27

Managing suppliesUsing, storing, and monitoring print cartridges can help ensure quality printer output.Supplies lifeThe life of the print cartridge d

Page 28 - Print-media specifications

123Figure 7-1 Printer display1 Message/Prompt area2 Supplies gauge3 Print cartridge colors from left to right: black, yellow, cyan, and magentaFor mo

Page 29 - Supported media sizes

HP print cartridgesWhen you use a genuine new HP print cartridge, you can obtain the following supplies information:●Percentage of supplies remaining●

Page 30

Replacing supplies and partsCarefully follow the guidelines in this section when replacing printer supplies.Supply replacement guidelinesTo facilitate

Page 31 - 2 Control panel

To change the print cartridge1. Open the front door.CAUTION Do not place anything on the transfer unit and do not touch the transfer unit,which is loc

Page 32 - Control-panel overview

4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridgefrom side to side.CAUTION Do not touch the sh

Page 33 - Figure 2-2 Printer display

7. Firmly close the front door.After a short time, the control panel should display Ready.8. Installation is complete. Place the used print cartridge

Page 34

Cleaning the printerDuring the printing process, paper, toner, and dust particles can accumulate inside the printer. Overtime, this buildup can cause

Page 36 - Retrieve Job menu

116 Chapter 7 Maintenance ENWW

Page 37 - Information menu

8 Problem solvingThis chapter describes what to do if problems arise with your printer.●Basic troubleshooting checklist●Control-panel message types●Co

Page 38 - Paper Handling menu

Basic troubleshooting checklistIf you are experiencing problems with the printer, use the following checklist to identify the cause of theproblem:●Is

Page 39 - Configure Device menu

Control-panel message typesFour types of control-panel messages can indicate the status of or problems with the printer.Message type DescriptionStatus

Page 40

Control-panel messagesControl panel message Description Recommended action10.32.YY UNAUTHORIZED SUPPLYUnauthorized supply in usealternates withFor hel

Page 41 - Print Quality sub-menu

Control panel message Description Recommended actionClear jam then press If the message persists after clearing allpages, contact HP Support.13.XX.YY

Page 42 - System Setup sub-menu

Control panel message Description Recommended action22 PARALLEL I/O BUFFER OVERFLOWalternates withTo continue press For the HP Color LaserJet 3000 an

Page 43 - ENWW Configure Device menu 29

Control panel message Description Recommended actionEnsure that all trays are configured correctlybefore printing again. See Configuring traysfor more

Page 44

Control panel message Description Recommended actionNOTE This message mightalso appear if the transfer unitis missing or incorrectlyinstalled. Ensure

Page 45 - Resets sub-menu

Control panel message Description Recommended action8X.YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server hasencountered a critical

Page 46

xii ENWW

Page 47 - Diagnostics menu

Control panel message Description Recommended actionCleaning... The printer is processing the cleaning page. No action necessary.Clearing event log Th

Page 48 - Tray Behavior menu options

Control panel message Description Recommended actionSee Replacing supplies and parts for moreinformation.INFLATE FAILURE An error has occurred during

Page 49

Control panel message Description Recommended actionDO NOT POWER OFF specifies a sequence number indicating thecurrent program being loaded.For the HP

Page 50

Control panel message Description Recommended actionORDER <COLOR> CARTRIDGEalternates withReadyThe identified print cartridge is nearing theend

Page 51 - Personality feature

Control panel message Description Recommended actionPrinting... EVENT LOG The printer is generating the event log page.The printer will return to the

Page 52 - Auto Continue feature

Control panel message Description Recommended actionRAM DISK DEVICE FAILUREalternates withReadyTo clear press For the HP Color LaserJet 3000 and 3800

Page 53 - Replace Supplies feature

Control panel message Description Recommended actionREPLACE <COLOR> CARTRIDGEalternates withTo continue press .The print cartridge is nearing th

Page 54 - Language feature

Control panel message Description Recommended actionHP Color LaserJet 3000: The printer is set toprint in black only, but the job is in color.HP Color

Page 55

Control panel message Description Recommended actionFor help press alternates withReadyTRAY XX OPEN OR EMPTYalternates withReadyThe tray is open or e

Page 56

Control panel message Description Recommended actionUSB STORAGE FILE SYSTEM IS FULLalternates withReadyTo clear press For the HP Color LaserJet 3000

Page 57 - 3 I/O configuration

1 Printer basicsThis chapter contains basic information about the printer features:●Quick access to printer information●Printers at a glance●Features

Page 58 - USB configuration

JamsUse this illustration to troubleshoot jams in the printer. For instructions to clear jams, see Clearingjams.123456Figure 8-1 Jam locations (print

Page 59 - Network configuration

5. Press to highlight OFF, and then press .6. Press Menu to return to the Ready state.ENWW Jams 137

Page 60 - Setting the default gateway

Common causes of jamsCommon causes of jams1Cause SolutionThe media does not meet specifications. Use only media that meets HP specifications. See Supp

Page 61 - To disable DLC/LLC

Clearing jamsProcedures in the following sections correspond with a jam message that might appear on the controlpanel.Jam in tray 11. Remove the media

Page 62

4. Confirm that the media guides are against the stack without bending it and that the stack does notextend above the fill tabs.5. Press to resume p

Page 63 - 4 Printing tasks

4. If the jammed sheet is visible, remove it.5. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jamme

Page 64 - Controlling print jobs

Jam inside the fuser area (top cover)1. Open the top cover.2. If the jammed sheet is visible, remove it and then close the top cover.3. If the sheet i

Page 65

4. Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to removeit.5. On the fuser, lift the shutter door.CAUTION Do

Page 66 - Selecting print media

7. Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into theprinter. Press the fuser down until it clicks into pl

Page 67

2. Remove any visible media.3. Locate the green registration-plate tabs that are below the bottom print cartridge.4. Press the tabs, and then lift the

Page 68 - Configuring trays

Quick access to printer informationSeveral references are available for use with this printer.●HP Color LaserJet 3000 Series printer: www.hp.com/suppo

Page 69 - 2 Y dimension

5. Close the front door.Jam in the duplex pathNOTE This issue occurs only in models that provide automatic 2-sided printing.1. Turn off the printer, a

Page 70 - 4 Media width guides

3. Rotate the transfer unit up and away from the front door.4. Remove any jammed sheets from under the transfer unit.5. Locate the green registration-

Page 71 - ENWW Configuring trays 57

6. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return theregistration plate to its closed position.NOTE If

Page 72

Paper-handling problemsUse only media that meets the specifications outlined in the HP LaserJet Printer Family Print MediaSpecification Guide. For ord

Page 73 - ENWW Configuring trays 59

Printer pulls from an incorrect trayCauseSolutionThe media size is not configured correctly for the tray. Print a configuration page or use the contro

Page 74 - Printing envelopes

Media does not feed from trays 2 and 3CauseSolutionTray 3 (500-sheet paper feeder) does not appear as a trayoption.Tray 3 appears as an option only if

Page 75 - ENWW Configuring trays 61

Envelopes jam or will not feed into the printerCauseSolutionThis printer does not support the envelopes. See Supported media sizes or the HP LaserJet

Page 76

Printer will not perform duplexing (2-sided printing) or duplexes incorrectlyCauseSolution●For Windows 2000 and Windows XP, click Start,and then click

Page 77 - ENWW Configuring trays 63

Troubleshooting-information pagesFrom the printer control panel, you can print information pages that can help you diagnose printerproblems.Page Descr

Page 78 - Loading tray 3

Printer response problemsThe control-panel display is blankCauseSolutionThe printer power button is in the off position. Verify that the printer is on

Page 79

Printers at a glanceThe HP Color LaserJet 3000, 3600, and 3800 Series printers are available in the configurationsdescribed below.HP Color LaserJet 30

Page 80

The printer is on, but nothing printsCauseSolutionThe printer is not configured correctly. See Changing printer control-panel configuration settings.T

Page 81 - Tray 1 sensing

Cannot select the printer from the computerCauseSolutionThe network is not configured correctly for this printer. Use the network software to verify t

Page 82 - Tray 2 or tray 3 sensing

Printer control-panel problemsThe following table lists common printer control-panel problems and suggested solutions for resolvingthem.Control-panel

Page 83 - Creating and using quick sets

Color-printing problemsPrinting black instead of colorCauseSolutionGrayscale is selected in the software program or printer driver. In the software pr

Page 84 - Resizing documents

Inconsistent colors print after installing a print cartridgeCauseSolutionAnother print cartridge might be low. Check the supplies gauge on the control

Page 85 - Printing a blank first page

Incorrect printer outputPrinter output problemsIncorrect fonts printCauseSolutionThe font has not been correctly selected in the softwareprogram.Resel

Page 86 - Setting the color options

Partial printoutCauseSolutionA memory-error message appears on the printer control panel. 1. Increase printer memory by deleting unneededdownloaded fo

Page 87 - Using the Services tab

Macintosh problemsThis section lists problems that can occur when using Mac OS V9.x or Mac OS X.Solving problems with Mac OS V9.xNOTE Mac OS V9.x is s

Page 88 - Printing a cover page

A print job was not sent to the printer.CauseSolutionEthernet hub, try connecting directly to the computer or use a differentport.The interface cable

Page 89

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after thedriver is selected.C

Page 90 - Printing on special media

HP Color LaserJet 3600 Series printerTable 1-3 HP Color LaserJet 3600 Series printer configurationsHP Color LaserJet 3600 printer HP Color LaserJet 3

Page 91 - Heavy paper

The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer SetupUtility.CauseSolutionThe

Page 92 - Recycled paper

You are unable to print from a third-party USB card.CauseSolutionThis error occurs when the software for USB printers is notinstalled.When adding a th

Page 93 - Automatic 2-sided printing

Software program problemsCannot change system selectionsCauseSolutionThe printer control panel locks out system software changes. Contact the network

Page 94 - Manual 2-sided printing

Print-quality troubleshootingIf you are experiencing problems with print quality, the following sections might help you identify thecause of the probl

Page 95

●If printed colors look wrong when printed, select different colors in the software program or printerdriver.●If you are using a reflective overhead p

Page 96 - Stopping a print request

The printer returns to the Ready state after printing the print-quality-troubleshooting pages. If you seeprint-quality defects on the print-quality-tr

Page 97

172 Chapter 8 Problem solving ENWW

Page 98 - Managing stored jobs

A Supplies and accessories●To order supplies in the U.S., go to www.hp.com/sbso/product/supplies.●To order supplies worldwide, go to www.hp.com/ghp/bu

Page 99 - Managing memory

Parts and suppliesSpare parts and supplies for this printer will be available for at least five years after production hasstopped.The table below list

Page 100

Part Part number Type/sizeMedia C2934A 50 sheetsHP Color LaserJet Transparencies (letter)C2936A 50 sheetsHP Color LaserJet Transparencies (A4)Q2419A H

Page 101 - 5 Managing the printer

Features at a glanceTable 1-5 FeaturesFeature HP Color LaserJet 3000 SeriesprinterHP Color LaserJet 3600 SeriesprinterHP Color LaserJet 3800 Seriespr

Page 102 - English only

Ordering by using the embedded Web serverNOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.Use the following

Page 103

B Service and supportENWW 177

Page 104 - Configuring e-mail alerts

Hewlett-Packard limited warranty statementHP PRODUCT DURATION OF LIMITED WARRANTYHP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n,3600dn, 3

Page 105 - Using the embedded Web server

Print cartridge limited warranty statementThis HP product is warranted to be free from defects in materials and workmanship.This warranty does not app

Page 106

HP maintenance agreementsHP has several types of maintenance agreements that meet a wide range of support needs.Maintenance agreements are not part of

Page 107

Repacking the printerIf your printer needs to be moved or shipped to another location, perform the following procedure torepack the printer.CAUTION Sh

Page 108 - Supported operating systems

182 Appendix B Service and support ENWW

Page 109

C Printer specificationsThe printer specifications provide information about the size and weight, amount of power needed andused, and noise output of

Page 110 - HP Printer Utility features

Electrical specificationsWARNING! Power requirements are based on the country/region where the printer is sold. Donot convert operating voltages. This

Page 111 - Item Description

Power-consumption specificationsTable C-5 Power consumption (average, in watts)1Product Model Printing2Ready3Sleep4Off Heat output-Ready (BTU/hour)5H

Page 113

Feature HP Color LaserJet 3000 SeriesprinterHP Color LaserJet 3600 SeriesprinterHP Color LaserJet 3800 SeriesprinterEnvironmentalfeatures●Sleep Mode s

Page 114 - Using color

Acoustic specificationsTable C-6 Acoustic emissions for the HP Color LaserJet 3000 Series printers1Sound power level Declared per ISO 9296Printing (1

Page 115

Operating-environment specificationsTable C-9 Operating environment specificationsEnvironment Recommended AllowedTemperature 17 to 25° C (62.6 to 77°

Page 116 - Managing color

188 Appendix C Printer specifications ENWW

Page 117 - Restricting color printing

D Regulatory informationThis section contains the following regulatory information:●FCC regulations●Environmental product stewardship program●Declarat

Page 118

FCC regulationsThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuantto Part 15 of the FCC rules. T

Page 119 - Matching colors

Environmental product stewardship programProtecting the environmentHewlett-Packard Company is committed to providing quality products in an environmen

Page 120

In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returnedto HP through the HP Printing Supplies Retu

Page 121 - 7 Maintenance

For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or theElectronics Industries Alliance: www.eiae.org.Dis

Page 122 - Managing supplies

Declaration of conformity (HP Color LaserJet 3000 series)Declaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer’s Name: Hewle

Page 123 - Print-cartridge storage

Declaration of conformity (HP Color LaserJet 3600 seriesand HP Color LaserJet 3800 series)Declaration of Conformityaccording to ISO/IEC Guide 22 and E

Page 124 - HP fraud hotline and Web site

WalkaroundThe following illustrations identify the locations and names of key printer components.12345678Figure 1-1 Front view (shown with optional 5

Page 125 - Replacing supplies and parts

Safety statementsLaser safetyThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations

Page 126 - To change the print cartridge

Laser statement for FinlandLuokan 1 laserlaiteKlass 1 Laser ApparatHP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n, 3600dn, 3800, 3800n,38

Page 127

198 Appendix D Regulatory information ENWW

Page 128

E Working with memoryPrinter memoryNOTE The information in this appendix pertains to the HP Color LaserJet 3000 and 3800 Seriesprinters only.The HP Co

Page 129 - Cleaning the printer

Installing memory DIMMsYou can install more memory for the printer, and you can also install a font DIMM to allow the printer toprint characters for l

Page 130

3. Place the formatter board on a clean, flat, grounded surface.To replace a DIMM that is currently installed, spread the latches apart on each side o

Page 131 - 8 Problem solving

6. Push down on the DIMM until both latches engage the DIMM.NOTE If you have difficulty inserting the DIMM, make sure that the notch on the bottom oft

Page 132

5. Click OK.6. Go to Checking DIMM installation.Checking DIMM installationCheck that the DIMMs are installed correctly and working.To check DIMM insta

Page 133 - Control-panel message types

204 Appendix E Working with memory ENWW

Page 134 - Control-panel messages

Glossarybidirectional communication Two-way data transmission.bin A receptacle for holding printed pages.BOOTP Abbreviation for “Bootstrap Protocol,”

Page 135

23145Figure 1-2 Back and side view1 On/off switch2 Power connection3 EIO slot (available on the HP Color LaserJet 3000 and 3800 Series printers)4 Hi-

Page 136

I/O Abbreviation for “input/output,” refers to computer-port settings.IP address The unique number assigned to a computer device that is connected to

Page 137

IndexSymbols/Numerics2-sided printingbinding options 80control panel settings 80AA4sizes supported 15A5sizes supported 15accessibility features 6acces

Page 138

envelopesloading in tray 1 59printing on 77types supported 14EPS files, troubleshooting 164, 166error messages, control panel 19errors, auto-continuab

Page 139

Nn-up printing 71, 75networksconfiguring 45control panel use in 41default gateway 46disabling AppleTalk 47disabling DLC/LLC 47disabling IPX/SPX 47dis

Page 140

suppliesordering 173replacement intervals 108supplies lowconfiguring e-mail alerts 90supplies outconfiguring alerts 90supplies statuscontrol panel mes

Page 142

© 2006 Hewlett-Packard Development Company, L.P.www.hp.com*Q5982-90971**Q5982-90971*Q5982-90971

Page 143

Printer softwareThe printing-system software is included with the printer. See the getting started guide for installationinstructions.The printing sys

Page 144

the printer to render the printed page in a Windows or Macintosh system environment. HP JetReady4.2 transfers the prerendered pages from the host comp

Page 145

Opening the printer driversOperating System To change the settings for allprint jobs until the softwareprogram is closedTo change the default settings

Page 146

HP Web JetadminHP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within yourintranet, and it should be installed

Page 147

The embedded Web server provides an interface to the printer that anyone who has a network-connected computer and a standard Web browser can use. No s

Page 148

Print-media specificationsFor optimum results, HP recommends using HP media that is designed for HP Color LaserJet printers.Use media with a weight be

Page 149

Supported media sizesTable 1-9 Supported media sizesInput tray Letter Legal A4 A5 8.5 x 13 Executive(JIS)B5 (JIS) Custom Statement Envelope1Tray 1Tra

Page 150 - Jam recovery

HP Color LaserJet 3000, 3600, and 3800Series printersUser Guide

Page 151 - ENWW Jams 137

16 Chapter 1 Printer basics ENWW

Page 152 - Common causes of jams

2 Control panelThis chapter contains information about the printer control panel, which provides controls for printerfunctions and communicates inform

Page 153 - ENWW Clearing jams 139

Control-panel overviewThe control panel provides controls for printer functions and shows messages about the printer, printjobs, and supplies status.?

Page 154

You can perform most routine printing tasks from the computer through the printer driver or any softwareprogram. Use the control panel to access print

Page 155

The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow).When a non-HP print cartridge is installed, a ?

Page 156 - 1. Open the top cover

Using the control-panel menusTo gain access to the control-panel menus, complete the steps below.To use the menus1. Press Menu.2. Press or to navig

Page 157

Retrieve Job menuNOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.NOTE This menu appears only if the printe

Page 158

Information menuUse the INFORMATION menu to gain access to and print specific printer information.Sub-menu DescriptionPRINT MENU MAP Prints the contro

Page 159

Paper Handling menuUse the PAPER HANDLING menu to configure trays by size and type.NOTE To configure the trays correctly, use this menu before you pri

Page 160 - 2. Open the front door

Configure Device menuUse the CONFIGURE DEVICE menu to change or reset the default print settings, to adjust the printquality, and to change the system

Page 161 - ENWW Clearing jams 147

Copyright and License© 2006 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Page 162

Menu item Values DescriptionPRINT PDF ERRORS(HP Color LaserJet3000 and 3800 Seriesprinters only)OFFONSelect ON to print portable document format (PDF)

Page 163 - Paper-handling problems

Print Quality sub-menuUse this menu to adjust all aspects of print quality, including calibration, registration, and color half tonesettings.Menu item

Page 164

Menu item Values Description3600n, 3800, and3800n printers only)PROCESSCLEANING PAGE For duplexing printers, this command creates and processes thecl

Page 165

Menu item Values DescriptionSelect MOSTLY COLOR PAGES if nearly all of your printjobs are color with high page coverage.Select MOSTLY BLACK PAGES if y

Page 166

Menu item Values DescriptionOPTIMUM SPEED/ENERGYUSAGE(HP Color LaserJet 3000 and3800 Series printers only)FASTER FIRST PAGESAVE ENERGYAffects print sp

Page 167

Menu item Values DescriptionRAM DISK(HP Color LaserJet 3000 and3800 Series printers only)AUTOOFFDetermines how the RAM disk feature is configured.Sele

Page 168

Menu item Values DescriptionRESTORE FACTORYSETTINGSNone Clears the page buffer, removes all perishable personality data, resets theprinting environmen

Page 169 - Printer response problems

Diagnostics menuUse the DIAGNOSTICS menu to run tests that can help identify and solve problems with the printer.Menu item DescriptionPRINT EVENT LOG

Page 170

Changing printer control-panel configuration settingsUse the printer control panel to make changes to default printer configuration settings, such as

Page 171

To set the Manually Feed Prompt feature1. Press Menu.2. Press to highlight CONFIGURE DEVICE, and then press .3. Press to highlight SYSTEM SETUP, an

Page 172

HP Customer CareOnline ServicesFor 24-hour access to updated HP printer-specific software, product information, and supportinformation using an Intern

Page 173 - Color-printing problems

6. Press or to select DISPLAY or DO NOT DISPLAY.7. Press to save the selected behavior, and then press Menu to return to the Ready state.To set t

Page 174

To disable or enable the Sleep Mode feature1. Press Menu.2. Press to highlight CONFIGURE DEVICE, and then press .3. Press to highlight RESETS, and

Page 175 - Incorrect printer output

5. Press or to select the appropriate personality, and then press to set the personality.6. Press Menu to return to the Ready state.Clearable Wa

Page 176

Replace Supplies featureThe printer has three options for low or exhausted supplies status:●STOP AT OUT (the default setting): The printer continues p

Page 177 - Macintosh problems

Language featureThe option to set the default language might appear when the printer is turned on for the first time,depending on the country/region i

Page 178

Using the printer control panel in shared environmentsIf your printer is shared with other users, adhere to the following guidelines to ensure success

Page 179 - ENWW Macintosh problems 165

42 Chapter 2 Control panel ENWW

Page 180

3 I/O configurationThis chapter describes how to configure certain network parameters on the printer.●USB configuration●Network configurationENWW 43

Page 181 - ENWW Macintosh problems 167

USB configurationAll printer models support USB connections. The USB port is on the right side of the printer.Connecting the USB cablePlug the USB cab

Page 182 - Software program problems

Network configurationYou might need to configure certain network parameters on the printer. You can configure theseparameters from the printer control

Page 183 - Print-quality troubleshooting

For extended service, call 1-800-446-0522.The HP Easy Printer Care SoftwareTo check the printer status and settings and view troubleshooting informati

Page 184

4. Press to highlight EMBEDDED JETDIRECT, and then press .5. Press to highlight TCP/IP, and then press .6. Press to select CONFIG METHOD.7. Pres

Page 185 - Calibrating the printer

●Provides only pertinent information on the configuration page●Allows the printer control panel to display protocol-specific error and warning message

Page 186

Enhanced I/O (EIO) configurationNOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.If you are adding a print

Page 187 - A Supplies and accessories

4 Printing tasksThis chapter describes how to perform basic printing tasks:●Controlling print jobs●Selecting print media●Configuring trays●Automatic m

Page 188 - Parts and supplies

Controlling print jobsIn Windows, three settings affect how the printer driver pulls media when you send a print job. TheSource, Type, and Size setti

Page 189 - ENWW Parts and supplies 175

NOTE The names of commands and dialog boxes might vary depending on your softwareprogram.●Page Setup dialog box: Click Page Setup or a similar command

Page 190

Selecting print mediaYou can use many types of paper and other print media with this printer.Before purchasing any paper or specialized forms in quant

Page 191 - B Service and support

To order HP Color LaserJet printing supplies:●www.hp.com/go/ljsupplies in the U.S.●www.hp.com/ghp/buyonline.html worldwideENWW Selecting print media 5

Page 192 - One-year limited warranty

Configuring traysYou can configure the printer trays by type and size. Load different media in the printer trays and thenrequest media by type or size

Page 193

There are three steps to set up custom paper. When all are completed, the display returns to the PAPERHANDLING menu. After a custom size is set for a

Page 194 - HP maintenance agreements

Table of contents1 Printer basicsQuick access to printer information ...

Page 195 - Repacking the printer

1234XY1 Page length (Y dimension)2 Page width (X dimension)3 Media length guides4 Media width guidesUse the following procedure to configure a tray fo

Page 196

Loading paper into tray 1CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur.1. Open tray 1.NOTE If printing o

Page 197 - C Printer specifications

4. Slide the width guides slightly wider than the print media.5. Place print media into the tray with the side to be printed down, and the top, short

Page 198 - Electrical specifications

Printing envelopes from tray 1Many types of envelopes can be printed from tray 1. Up to 10 envelopes can be stacked in the tray.Printing performance d

Page 199

3. Set the paper-width guides.4. Load as many as 10 envelopes in the center of tray 1 with the side to be printed on facing down,with the stamp area f

Page 200 - Acoustic specifications

3. If your software does not automatically format an envelope, specify Landscape for page orientationin the software program. Use the guidelines in th

Page 201

2. Slide the output bin extension out from the bin.3. Adjust the length guide until the arrow points to the size that you are loading.4. Move the side

Page 202

5. Load the media into the tray. If this is special paper such as letterhead, load it face-up with the topedge toward the front of the tray.NOTE If yo

Page 203 - D Regulatory information

Loading tray 31. Pull the tray out of the printer and remove any media.2. Raise the output bin extension.3. Adjust the length guide until the arrow po

Page 204 - FCC regulations

4. Move the side width guides until the arrow on the right width guide points to the size that you areloading.5. Load the media into the tray. If this

Page 205

System Setup sub-menu ... 28I/O sub-menu ...

Page 206 - Material restrictions

7. Slide the tray back into the printer.66 Chapter 4 Printing tasks ENWW

Page 207 - For more information

Automatic media type sensing (auto sense mode)The HP Color LaserJet 3000 and 3800 Series printers can automatically classify media into one of thefoll

Page 208

Tray 2 or tray 3 sensingExpanded sensing●The printer stops the first five pages fed from each paper tray to sense the type and averages thefive result

Page 209

Using features in the Windows printer driverWhen you print from a software program, many of the product features are available from the printerdriver.

Page 210 - Safety statements

Using watermarksA watermark is a notice, such as "Confidential," that is printed in the background of each page of adocument.1. Open the pri

Page 211 - Laser statement for Finland

6. Click Save.7. Click Close. The name that you saved appears in the paper-size list for future use.Using different paper and printing coversFollow th

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Setting the color optionsOptions on the Color tab control how colors are interpreted and printed from software programs. Youcan choose either Automati

Page 213 - E Working with memory

NOTE If you installed the HP Image Zone software, you can use it to edit and further enhancedigital photos.Using the Services tabNOTE The Services tab

Page 214 - Installing memory DIMMs

Using features in the Macintosh printer driverWhen you print from a software program, many of the printer features are available from the printerdrive

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Printing multiple pages on one sheet of paperYou can print more than one page on a single sheet of paper. This feature provides a cost-effective wayto

Page 216 - Enabling memory

Priority for print settings ... 50Gaining access to

Page 217 - Checking DIMM installation

Printing on special mediaUse these guidelines when printing on special types of media.Transparencies●Handle transparencies using the edges. Oils from

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EnvelopesNOTE Envelopes can be printed only from tray 1. Set the tray media size to the specificenvelope size. See Printing envelopes from tray 1.Adhe

Page 219 - Glossary

CAUTION In general, do not use paper that is heavier than the media specificationrecommended for this printer. Doing so can cause misfeeds, paper jams

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Using 2-sided (duplex) printingNOTE Two-sided printing is available for the HP Color LaserJet 3000dn, 3000dtn, 3600dn,3800dn, and 3800dtn printers.The

Page 221

Control-panel settings for automatic 2-sided printingMany software programs include 2-sided printing settings. If your software program or printer dri

Page 222

To manually print on two sides (duplex)1. For tray 1, load letterhead paper face-up, with the bottom edge feeding first.For tray 2 (250-sheet tray) or

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Managing special printing situationsPrinting a different first pageUse the following procedure to print the first page of a document on a different me

Page 224

If several requests have been sent to the printer through your software, they might be waiting in a printqueue (for example, in Windows Print Manager)

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Managing stored jobsNOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.NOTE This feature is available only fo

Page 226 - Q5982-90971

Managing memoryThe HP Color LaserJet 3000 and 3800 Series printers support up to 512 MB of memory. You can addadditional memory by installing a dual i

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