Hp Color LaserJet 3800 Printer series User Manual Page 172
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- Table of contents
- TROUBLESHOOTING
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Printer control-panel problems
The following table lists common printer control-panel problems and suggested solutions for resolving
them.
Control-panel settings do not work correctly
Cause
Solution
The printer control-panel display is blank, even when the fan
is running.
Fans might run while the printer is in standby mode (off). Press
the printer power button to turn on the printer.
Printer settings in the software program or printer driver differ
from the printer control-panel settings.
Confirm that the settings in the program and printer driver are
appropriate. The program settings override the printer-driver
and control-panel settings, and the printer-driver settings
override the control-panel settings.
Control-panel settings were not correctly saved.
Reselect the control-panel settings, and then press . An
asterisk (*) should appear to the right of the setting.
The Data indicator light is lit, and no pages are printing.
Buffered data remains in the printer. Press to print the
buffered data by using current control-panel settings. Then, the
new control-panel settings can take effect.
If the printer is on a network, another user might have changed
printer control-panel settings.
Consult the network administrator to coordinate changes to
printer control-panel settings.
Unable to select tray 3 (optional 500-sheet paper feeder)
Cause
Solution
Tray 3 does not appear as an input tray option on the
configuration page or on the control panel.
Tray 3 appears as an option only if it is installed. Verify that
tray 3 is installed correctly.
Tray 3 does not appear as an option in the printer driver. Verify that the printer driver configuration recognizes tray 3.
See the printer driver Help to set up and configure additional
trays. See
Gaining access to printer driver settings.
158 Chapter 8 Problem solving ENWW
- User Guide 1
- Series printers 3
- HP Customer Care 5
- Table of contents 7
- 1 Printer basics 15
- Table 1-1 Printer guides 16
- Printers at a glance 17
- Features at a glance 19
- Walkaround 21
- Printer software 23
- Additional drivers 24
- Opening the printer drivers 25
- Software for networks 25
- Utilities 26
- Print-media specifications 28
- Supported media sizes 29
- 2 Control panel 31
- Control-panel overview 32
- Figure 2-2 Printer display 33
- Using the control-panel menus 35
- Retrieve Job menu 36
- Information menu 37
- Paper Handling menu 38
- Configure Device menu 39
- Print Quality sub-menu 41
- System Setup sub-menu 42
- ENWW Configure Device menu 29 43
- I/O sub-menu 45
- Resets sub-menu 45
- Diagnostics menu 47
- Tray Behavior menu options 48
- Display Brightness feature 51
- Personality feature 51
- Clearable Warnings feature 52
- Auto Continue feature 52
- Jam Recovery feature 53
- Replace Supplies feature 53
- Language feature 54
- 3 I/O configuration 57
- USB configuration 58
- Network configuration 59
- Setting the default gateway 60
- To disable IPX/SPX 61
- To disable AppleTalk 61
- To disable DLC/LLC 61
- 4 Printing tasks 63
- Controlling print jobs 64
- Selecting print media 66
- Configuring trays 68
- 1 X dimension 69
- 2 Y dimension 69
- 1 Page length (Y dimension) 70
- 2 Page width (X dimension) 70
- 3 Media length guides 70
- 4 Media width guides 70
- ENWW Configuring trays 57 71
- ENWW Configuring trays 59 73
- Printing envelopes 74
- ENWW Configuring trays 61 75
- ENWW Configuring trays 63 77
- Loading tray 3 78
- Tray 1 sensing 81
- Tray 2 or tray 3 sensing 82
- Creating and using quick sets 83
- Using watermarks 84
- Resizing documents 84
- Printing a blank first page 85
- Setting the color options 86
- Using the Services tab 87
- Printing a cover page 88
- Printing on special media 90
- Envelopes 91
- Heavy paper 91
- HP LaserJet Tough paper 92
- Recycled paper 92
- Automatic 2-sided printing 93
- Manual 2-sided printing 94
- Printing on custom-size media 96
- Stopping a print request 96
- Managing stored jobs 98
- Managing memory 99
- 5 Managing the printer 101
- English only 102
- Configuring e-mail alerts 104
- Using the embedded Web server 105
- Supported operating systems 108
- HP Printer Utility features 110
- Item Description 111
- Using color 114
- Managing color 116
- Restricting color printing 117
- Matching colors 119
- 7 Maintenance 121
- Managing supplies 122
- Print-cartridge storage 123
- HP print cartridges 124
- Non-HP print cartridges 124
- HP fraud hotline and Web site 124
- Replacing supplies and parts 125
- To change the print cartridge 126
- Cleaning the printer 129
- 8 Problem solving 131
- Control-panel message types 133
- Control-panel messages 134
- Jam recovery 150
- ENWW Jams 137 151
- Common causes of jams 152
- ENWW Clearing jams 139 153
- 1. Open the top cover 156
- 2. Open the front door 160
- ENWW Clearing jams 147 161
- Paper-handling problems 163
- Printer response problems 169
- Color-printing problems 173
- Incorrect printer output 175
- Macintosh problems 177
- ENWW Macintosh problems 165 179
- ENWW Macintosh problems 167 181
- Software program problems 182
- Print-quality troubleshooting 183
- Calibrating the printer 185
- A Supplies and accessories 187
- Parts and supplies 188
- ENWW Parts and supplies 175 189
- B Service and support 191
- One-year limited warranty 192
- HP maintenance agreements 194
- Repacking the printer 195
- C Printer specifications 197
- Electrical specifications 198
- Acoustic specifications 200
- D Regulatory information 203
- FCC regulations 204
- Material restrictions 206
- European Union 207
- Extended warranty 207
- For more information 207
- Safety statements 210
- Laser statement for Finland 211
- E Working with memory 213
- Installing memory DIMMs 214
- Enabling memory 216
- Checking DIMM installation 217
- Glossary 219
- Q5982-90971 226
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