HP 3300 User's Guide Page 167
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP All-in-One. If
your HP All-in-One is not set up properly for faxing, you might experience problems
when sending faxes, receiving faxes, or both.
This section contains only setup-related troubleshooting. For additional fax
troubleshooting topics, such as problems with your printouts or slow fax reception,
see the 3100, 3200, 3300 series Troubleshooting section in the onscreen
HP Image Zone Help. For more information, see Use the onscreen Help.
If you are having faxing problems, you can print a fax test report to check the status of
your HP All-in-One. The test will fail if your HP All-in-One is not set up properly for
faxing. Perform this test after you have completed setting up your HP All-in-One for
faxing. For more information, see Test your fax setup.
If the test fails, review the report for information on how to fix any problems found. For
more information, you can also see the next section, The fax test failed.
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
● The "Fax Hardware Test" failed
● The "Fax Connected to Active Telephone Wall Jack" test failed
● The "Phone Cord Connected to Correct Port on Fax" test failed
● The "Using Correct Type of Phone Cord with Fax" test failed
● The "Dial Tone Detection" test failed
● The "Fax Line Condition" test failed
The "Fax Hardware Test" failed
Solution
● Turn off the HP All-in-One by using the On button located on the control
panel and then unplug the power cord from the back of the HP All-in-One.
After a few seconds, plug the power cord back in and turn the power on. Run
the test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
● Try to send or receive a test fax. If you can send or receive a fax
successfully, there might not be a problem.
● If you have a Windows computer and are running the test from the Fax
Setup Wizard, make sure the HP All-in-One is not busy completing another
task, such as receiving a fax or making a copy. Check the color graphics
display for a message indicating that the HP All-in-One is busy. If it is busy,
wait until it is finished and in the idle state, before running the test.
After you resolve any problems found, run the fax test again to make sure it
passes and your HP All-in-One is ready for faxing. If the Fax Hardware Test
continues to fail and you experience problems faxing, contact HP Support. Go to
Chapter 14
164 HP Photosmart 3300 All-in-One series
Troubleshooting
- User Guide 1
- Safety information 3
- Contents 4
- User Guide 3 6
- HP All-in-One overview 8
- Control panel overview 10
- Chapter 1 11
- (continued) 11
- Overview 11
- Color graphics display icons 12
- Menu overview 13
- Video Menu 14
- Film Menu 14
- Proof Sheet Menu 14
- Copy Menu 15
- Scan To menu 15
- Scan Menu 16
- HP Instant Share Menu 16
- Fax Menu 16
- Setup Menu 16
- Text and symbols 17
- User Guide 15 18
- User Guide 17 20
- Find more information 22
- Chapter 2 23
- Use the onscreen Help 24
- User Guide 23 26
- Use the Help on a Mac 27
- 1 Navigation panes 28
- 2 Display area 28
- 3 Help toolbar 28
- User Guide 25 28
- Set your preferences 30
- Set the date and time 31
- Adjust the volume 31
- Chapter 3 31
- Finish setup 31
- Connection information 32
- Connect using a USB cable 33
- Connect using Ethernet 34
- Connect using wireless 34
- Connect using Bluetooth 34
- Use printer sharing (Windows) 36
- Use printer sharing (Mac) 36
- Fax setup 37
- User Guide 35 38
- User Guide 37 40
- User Guide 39 42
- User Guide 41 44
- 3 Telephone (optional) 46
- User Guide 43 46
- 3 Computer with modem 48
- User Guide 45 48
- User Guide 55 58
- Test your fax setup 59
- Set the fax header 60
- Set up speed dialing 60
- Connect to a network 62
- Chapter 4 63
- Network setup 63
- The Network Menu appears 64
- Wireless ad hoc network setup 66
- Prepare a Windows XP computer 67
- User Guide 65 68
- Prepare a Mac OS X 69
- User Guide 67 70
- Wired network setup 71
- User Guide 69 72
- User Guide 71 74
- Manage your network settings 76
- User Guide 75 78
- Use the Embedded Web Server 79
- User Guide 77 80
- User Guide 79 82
- User Guide 81 84
- User Guide 83 86
- Network troubleshooting 88
- User Guide 87 90
- User Guide 89 92
- User Guide 93 96
- Load an oversized original 98
- Papers to avoid 99
- Select an input tray 100
- Load paper 101
- User Guide 99 102
- Load originals and load paper 102
- Chapter 5 103
- Load envelopes 104
- Load other types of paper 105
- Avoid paper jams 106
- Insert a memory card 108
- Connect a digital camera 109
- Connect a storage device 110
- Chapter 6 111
- Photos and videos 111
- User Guide 109 112
- Select all photos and videos 113
- Select a single video frame 114
- Edit photos 115
- Use the Easy Print Wizard 116
- Print a cropped photo 117
- User Guide 115 118
- Set photo print options 119
- Save photos to your computer 119
- User Guide 117 120
- Share your images with family 122
- Chapter 7 123
- Share your images 123
- Configure HP Instant Share 124
- Use the copy features 126
- Preview your copy job 127
- User Guide 125 128
- Crop an original 129
- Stop copying 129
- Print from your computer 130
- Change the print settings 131
- Stop a print job 132
- Chapter 9 133
- Use the scan features 134
- Scan slides or negative film 135
- Stop scanning 136
- Send as an e-mail attachment 136
- Send using HP Instant Share 136
- Print a scanned image 137
- Edit a scanned image 137
- User Guide 135 138
- Chapter 11 139
- User Guide 137 140
- Receive a fax 141
- Set up backup fax reception 142
- Print reports 143
- Print fax error reports 144
- Stop faxing 145
- Order supplies 146
- Order accessories 147
- Order other supplies 147
- Maintain your HP All-in-One 148
- Clean the exterior 149
- Print a self-test report 150
- Work with ink cartridges 151
- User Guide 149 152
- Align the printer 153
- Clean the print head 154
- Self-maintenance sounds 155
- Troubleshooting information 156
- View the Readme file 157
- Setup troubleshooting 157
- User Guide 155 158
- Troubleshooting 158
- Chapter 14 159
- User Guide 157 160
- User Guide 159 162
- User Guide 161 164
- User Guide 163 166
- Fax setup troubleshooting 167
- User Guide 165 168
- User Guide 167 170
- 1 Telephone wall jack 172
- User Guide 169 172
- 3 Telephone 174
- User Guide 171 174
- User Guide 173 176
- Operational troubleshooting 177
- Paper troubleshooting 178
- Device update 179
- Device update (Mac) 180
- HP warranty and support 182
- Warranty information 183
- Call elsewhere in the world 185
- User Guide 183 186
- Pack your HP All-in-One 190
- Chapter 15 191
- Technical information 192
- Paper sizes 193
- Print specifications 194
- Copy specifications 195
- Fax specifications 195
- Memory card specifications 196
- Scan specifications 196
- Physical specifications 197
- Power specifications 197
- Environmental specifications 197
- Additional specifications 197
- Regulatory notices 199
- FCC statement 200
- Notice to users in Japan 201
- Notice to users in Korea 202
- Geräuschemission 202
- Notice to users in Brazil 202
- ARIB STD-T66 (Japan) 203
- Notice to users in France 203
- User Guide 201 204
- Chapter 16 205
- User Guide 203 206
- User Guide 205 208
- User Guide 207 210
- *Q5861-90223* 212
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