HP ProBook Notebook PCUser Guide
Index ...
Entering a BIOS administrator passwordAt the BIOS administrator password prompt, type your password (using the same kind of keys youused to set the pa
Setting a DriveLock passwordTo set a DriveLock password in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while the “P
Entering a DriveLock passwordBe sure that the hard drive is inserted into the computer (not into an optional docking device or externalMultiBay).At th
Changing a DriveLock passwordTo change a DriveLock password in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th
Removing DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th
Removing Automatic DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on or restart the computer, and th
Using Computer Setup security featuresSecuring system devicesYou can disable or enable system devices from the following menus in Computer Setup:●Boot
To view this general system information in Computer Setup, follow these steps:1. Turn on or restart the computer, and then press esc while the “Press
Using antivirus softwareWhen you use the computer to access e-mail, a network, or the Internet, you expose the computer tocomputer viruses. Computer v
Using firewall softwareWhen you use the computer to access e-mail, a network, or the Internet, unauthorized persons may beable to gain access to the c
1 FeaturesIdentifying hardwareComponents included with the computer may vary by region and model. The illustrations in this chapteridentify the standa
Installing critical security updatesCAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from securitybreaches and comp
Using HP ProtectTools Security Manager (select modelsonly)HP ProtectTools Security Manager software is preinstalled on select computer models. This so
Installing a security cableNOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer frombeing mishandled or stole
11 Software updatesUpdating softwareUpdated versions of the software provided with your computer are available either through the HPUpdate utility or
5. Press enter.6. Follow the on-screen instructions.Updating the BIOSTo update the BIOS, first determine what BIOS version you currently have, and the
Downloading a BIOS updateCAUTION: To prevent damage to the computer or an unsuccessful installation, download and installa BIOS update only when the c
NOTE: Windows® includes the User Account Control feature to improve the security of yourcomputer. You may be prompted for your permission or password
To download SoftPaqs:1. Select Start > All Programs > HP > HP SoftPaq Download Manager.2. When the SoftPaq Download Manager opens for the fir
12 MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility,which is e
Enabling boot devices in Computer SetupThe computer will boot to a USB device or a NIC device only if the device has first been enabled inComputer Set
Component Description(2) Left TouchPad button* Functions like the left button on an external mouse.(3) TouchPad scroll zone Scrolls up or down.(4) Rig
Considering boot order changesBefore changing the boot order, note the following considerations:●When the computer restarts after the boot order has b
Choosing MultiBoot preferencesYou can use MultiBoot in the following ways:●To set a new boot order that the computer uses each time it is turned on, b
Setting a MultiBoot Express promptTo start Computer Setup and set the computer to display the MultiBoot startup location menu each timethe computer is
13 Management and printingUsing Client Management SolutionsClient Management Solutions software provides standards-based solutions for managing client
Managing and updating softwareHP provides several tools for managing and updating software on client computers:●HP Client Manager for Altiris (select
●Help desk and problem resolution◦Management of help desk tickets◦Remote troubleshooting◦Remote problem resolution◦Client disaster recovery●Software a
HP CCM (Client Configuration Manager) (select models only)HP CCM (Client Configuration Manager) automates the management of software such as operating
HP SSM (System Software Manager)HP SSM (System Software Manager) lets you remotely update system-level software on multiplesystems simultaneously. Whe
Using the HP Universal Print Driver (select models only)The HP Universal Print Driver Series for Windows is a single intelligent driver that replaces
14 Cleaning guidelinesThis chapter provides the best practices and recommendations for safely cleaning and disinfecting yourcomputer.Cleaning products
LightsComponent Description(1) Power light●On: The computer is on.●Blinking: The computer is in the Sleep state.●Off: The computer is off or in Hibern
Cleaning proceduresFollow the procedures in this section to safely clean your computer.WARNING! To prevent electric shock or damage to components, do
15 Computer SetupStarting Computer SetupComputer Setup is a preinstalled, ROM-based utility that can be used even when the operating systemis not work
To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes, click the Exit icon in th
File menuSelect To do thisSystem Information●View identification information for the computer and thebatteries in the system.●View specification infor
Select To do thisTPM Embedded Security Enable/disable support for Trusted Platform Module (TPM)Embedded Security, which protects the computer fromunau
Select To do this●Enable/disable Display Diagnostic URL (enabled bydefault).●Enable/disable CD-ROM boot (enabled by default).●Enable/disable SD Card b
Select To do this●Enable/disable Dual Core CPU (select models only;enabled by default).●Enable/Disable Unified Extensible Firmware Interface(UEFI) mod
Select To do this●Enable/disable the USB port.CAUTION: Disabling the USB port also disablesMultiBay devices and ExpressCard devices on theadvanced por
IndexAAC adapterconnecting 52identifying 11administrator password 86airport security devices 65Altiris Deployment Solutions 113applications key, Windo
setting MultiBoot Expressprompt 112System Configurationmenu 124System Diagnosticsmenu 124Computer Setup utility 113connecting to a LAN 26connecting to
Component Description(1) Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on, press the button to
Jjacksaudio-in (microphone) 6, 37audio-out (headphone) 6, 37RJ-45 (network) 7Kkeyboard hotkeys, identifying 27keyboard, cleaning 120keypad, embedded
regulatory informationregulatory label 12wireless certification labels 12release latch, battery 8restore security defaults 127restore the factory sett
Windows logo key, identifying 5Wireless Assistant software 15wireless button 14wireless button, identifying 4wireless certification label 12wireless c
KeysComponent Description(1) esc key Displays system information when pressed in combination with thefn key.(2) Function keys Execute frequently used
Front componentsComponent Description(1) Drive light ●White: The hard drive is being accessed.●Amber: HP 3D DriveGuard has temporarily parked the hard
Component DescriptionNOTE: The security cable is designed to act as a deterrent, butit may not prevent the computer from being mishandled or stolen.Le
Bottom componentsComponent Description(1) Battery bay Holds the battery.(2) SIM slot (select models only) Contains a wireless subscriber identity modu
Display components Component Description(1) Internal display switch Turns off the display and initiates Sleep if the display is closed whilethe power
© Copyright 2010 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
Wireless antennas (select models only)Component Description(1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicat
Additional hardware componentsComponent Description(1) Power cord* Connects an AC adapter to an AC outlet.(2) AC adapter Converts AC power to DC power
Component(2) Serial number(3) Product number(4) Warranty period(5) Model description (select models)●Microsoft® Certificate of Authenticity—Contains t
2 Wireless and local area networkUsing wireless devicesWireless technology transfers data across radio waves instead of wires. Your computer is equipp
Identifying wireless and network iconsIcon Name DescriptionWireless (connected) Identifies the location of the wireless light and the wireless button
Using Wireless Assistant software (select models only)A wireless device can be turned on or off using the Wireless Assistant software. If a wireless d
For more information, refer to Help and Support. Select Start > Help and Support.Using a WLAN (select models only)With a WLAN device, you can acces
the public environment more secure and anonymous. If you are concerned about the security of yourcomputer in a hotspot, limit your network activities
Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If it is on, the wireless light is blue. If the
Using HP Mobile Broadband (select models only)HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to accessthe Intern
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
6. Remove the battery.7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.8. Replace the battery.NOTE
7. Press in on the SIM (1), and then remove it from the slot (2).8. Replace the battery.9. Turn the computer right-side up, and then reconnect externa
Using a Bluetooth wireless deviceA Bluetooth device provides short-range wireless communications that replace the physical cableconnections that tradi
Troubleshooting wireless connection problemsSome possible causes for wireless connection problems include the following:●Wireless device is not instal
Cannot connect to a preferred networkWindows can automatically repair a corrupted WLAN connection:●If there is a network status icon in the notificati
If you are provided with new wireless network keys and SSID for a network, and if you have previouslyconnected to that network, follow the steps below
Connecting to a local area network (LAN)Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchasedseparately). If the
3 Pointing devices and keyboardUsing pointing devicesSetting pointing device preferencesUse Mouse Properties in Windows® to customize settings for poi
Function HotkeyDisplay system information. fn+escOpen Help and Support. fn+f1Open the Print Options window. fn+f2Switch the screen image. fn+f4Initiat
In the Windows fn+esc display, the version of the system BIOS (basic input-output system) is displayedas the BIOS date. On some computer models, the B
iv Safety warning notice
Opening the Print Options windowPress fn+f2 to open the Print Options window of the active Windows application.30 Chapter 3 Pointing devices and key
Switching the screen imagePress fn+f4 to switch the screen image among display devices connected to the system. For example,if a monitor is connected
Initiating SleepCAUTION: To reduce the risk of information loss, save your work before initiating Sleep.Press fn+f5 to initiate Sleep.When Sleep is in
Initiating QuickLockPress fn+f6 to initiate the QuickLock security feature.QuickLock protects your information by displaying the operating system Log
Using HP QuickLook 3HP QuickLook 3 allows you to save calendar, contact, inbox, and task information from Microsoft Outlookto the hard drive of your c
Enabling and disabling the embedded numeric keypadPress fn+num lk to enable the embedded numeric keypad. Press fn+num lk again to return the keys toth
4 MultimediaMultimedia featuresYour computer includes multimedia features that allow you to listen to music and view pictures. Yourcomputer may includ
Component Description(1) Internal microphones (2) Record sound.(2) Webcam Records video and captures still photographs.(3) Speakers (2) Produce sound.
Adjusting the volumeYou can adjust the volume using the following controls:●Computer volume hotkeys—A combination of the fn key (1) and either the f9
c. Under System icons, select the Volume check box.d. Click OK.●Program volume control:Volume can also be adjusted within some programs.Multimedia sof
Table of contents1 FeaturesIdentifying hardware ...
AudioYour computer enables you to use a variety of audio features:●Play music using your computer speakers and/or connected external speakers●Record s
NOTE: For best results when recording, speak directly into the microphone and record sound in asetting free of background noise.▲To confirm or change
VideoYour computer enables you to use a variety of video features:●Watch movies●Play games over the Internet●Edit pictures and video to create present
▲To connect a digital display device, connect the device cable to the DisplayPort.NOTE: If a properly connected external display device does not displ
External optical drivesAn external optical drive (purchased separately) expands the functionality of the computer. An externaloptical drive allows you
If Sleep or Hibernation is accidentally initiated during playback of a disc:●Your playback may be interrupted.●You may see a warning message asking if
CAUTION: The region settings on your DVD drive can be changed only 5 times.The region setting you select the fifth time becomes the permanent region s
3. Select Start > All Programs and the name of the software you want to use.4. Select the kind of CD or DVD you want to create—data, audio, or vide
WebcamYour computer includes an integrated webcam, located at the top of the display. The webcam can beused with a variety of software for the followi
5 Power managementSetting power optionsUsing power-saving statesThe computer has two power-saving states enabled at the factory: Sleep and Hibernation
WLAN connection is very weak ... 25Cannot connect to the wireles
NOTE: If you have set a password to be required when the computer exits Sleep, you must enter yourWindows password before your work will return to the
Viewing the current power plan▲Move the pointer over the battery meter icon in the notification area, at the far right of the taskbar.– or –Select Sta
WARNING! Do not charge the computer battery while you are onboard aircraft.●When you are charging or calibrating a battery●When you are installing or
Using battery powerWhen a charged battery is in the computer and the computer is not plugged into external power, thecomputer runs on battery power. W
Displaying the remaining battery charge▲Move the pointer over the battery meter icon in the notification area, at the far right of the taskbar.– or –V
3. Pivot the battery (2) upward and remove the battery from the computer (3).Charging a batteryWARNING! Do not charge the computer battery while you a
●Blinking amber: A battery that is the only available power source has reached a low battery level.When the battery reaches a critical battery level,
Resolving a low battery levelCAUTION: To reduce the risk of losing information when the computer reaches a critical battery leveland has initiated Hib
To fully charge the battery:1. Insert the battery into the computer.2. Connect the computer to an AC adapter, optional power adapter, optional expansi
To discharge a battery:1. Unplug the computer from its external power source, but do not turn off the computer.2. Run the computer on battery power un
Webcam ... 4
Step 4: Fully recharge the batteryTo recharge the battery:1. Plug the computer into external power and maintain external power until the battery is fu
If a computer will be unused and unplugged from external power for more than 2 weeks, remove thebattery and store it separately.To prolong the charge
Testing an AC adapterTest the AC adapter if the computer exhibits any of the following symptoms:●The computer will not turn on when it is connected to
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try thefollowing emergency procedures in the sequence pro
6DrivesIdentifying installed drivesTo view the drives installed on the computer, select Start > Computer.NOTE: Windows includes the User Account Co
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information,observe these precautions:Before you move a computer
Improving hard drive performanceUsing Disk DefragmenterAs you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolida
Using HP 3D DriveGuardHP 3D DriveGuard protects the hard drive by parking the drive and halting I/O requests under either ofthe following conditions:●
Using HP 3D DriveGuard softwareThe HP 3D DriveGuard software enables you to perform the following tasks:●Enable and disable HP 3D DriveGuard.NOTE: Per
Replacing a hard driveCAUTION: To prevent information loss or an unresponsive system:Shut down the computer before removing the hard drive from the ha
Using Disk Defragmenter ... 66Using Disk Cleanup ...
8. Slide the hard drive cover away from the computer to expose the hard drive.9. Remove the 3 hard drive screws (1).10. Pull the hard drive tab (2) to
3. Replace the 3 hard drive screws (3).4. Align the tabs (1) on the hard drive cover with the notches on the computer, and then slide thecover (2) int
5. Replace the 3 screws on the bottom of the computer.6. Replace the battery.7. Turn the computer right-side up, and then reconnect external power and
7 External devicesUsing a USB deviceUniversal Serial Bus (USB) is a hardware interface that can be used to connect an optional externaldevice, such as
NOTE: The first time you connect a USB device, a message is displayed in the notification area to letyou know the device is recognized by the computer
Using external drivesRemovable external drives expand your options for storing and accessing information. A USB drive canbe added by connecting the dr
Using an optional external optical driveAn external optical drive connects to a USB port on the computer and enables you to use optical discs(CDs and
When the disc tray opens1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out thetray (2) until it sto
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outeredges of the disc. Hold the disc by the edges and a
8 External media cardsUsing the Digital Media SlotOptional digital media cards provide secure data storage and convenient data sharing. These cards ar
Installing critical security updates ... 100Using HP
Stopping and removing a digital cardCAUTION: To prevent loss of data or an unresponsive system, stop a digital card before removing it.1. Save your in
9 Memory modulesThe computer has one memory module slot, which is located on the bottom of the computer inside thehard drive bay. The memory capacity
7. Remove the 3 screws from the bottom of the computer.8. Slide the hard drive cover away from the computer.9. Remove the existing memory module:a. Pu
b. Grasp the edge of the memory module (2), and gently pull the module out of the memorymodule slot.To protect a memory module after removal, place it
11. Align the tabs (1) on the hard drive cover with the notches on the computer, and then slide thecover (2) into place.12. Replace the 3 screws on th
10 SecurityProtecting the computerNOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent aproduct from being mis
Using passwordsMost security features use passwords. Whenever you set a password, write down the password andstore it in a secure location away from t
BIOS administrator passwords FunctionDriveLock user password Protects access to the internal hard drive that is protected byDriveLock, and is set unde
Managing a BIOS administrator passwordA BIOS administrator password is set, changed, and deleted in Computer Setup.To set this password in Computer Se
5. When prompted for the new password, leave the field empty, and then press enter.6. Read the warning. To continue, select YES.7. When prompted to ty
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