HP xw9400 User's Guide Page 145
- Page / 210
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Screen Message Probable Cause Recommended Action
923–Non fatal error on slot # A PCI or PCIe non-fatal error condition
occurred for the device in the
designated slot.
CAUTION Disconnect AC power from the
workstation before reseating or replacing
components because there is power to the
system board even when the workstation is
powered down.
1. Reseat the card.
2. Try moving card to a different slot.
3. If the problem persists, replace the card.
1155–Serial Port Address
Conflict Detected.
Both external and internal serial ports
are assigned to same IRQ.
1. Remove any COM port expansion cards.
2. Clear CMOS by pressing the Clear CMOS button
on the system board.
3. Reconfigure card resources and run Computer
Setup (F10 Setup).
4. Run Computer Setup or Windows utilities.
1201–System Audio Address
Conflict Detected
Device IRQ address conflicts with
another device. (Usually due to an
add-in audio card.)
Reset the IRQ.
1720 SMART Hard Drive
Detect Imminent Failure
Hard drive is about to fail. (Some hard
drives have a firmware patch that will
fix an erroneous error message.)
CAUTION Disconnect AC power from the
workstation before reseating or replacing
components because there is power to the
system board even when the workstation is
powered down.
1. Determine if hard drive is giving correct error
message.
2. Run the Drive Protection System test if applicable.
3. Apply firmware patch if applicable
(see
http://www.hp.com/support).
4. Back up contents and replace hard drive.
1800–Temperature Alert Internal temperature exceeds
specification.
CAUTION Disconnect AC power from the
workstation before reseating or replacing
components because there is power to the
system board even when the workstation is
powered down.
1. Check that workstation air vents are not blocked
and that the cooling fan is running.
2. Verify processor speed selection.
3. Replace the processor.
4. Replace the system board.
1801–Microcode Update Error Missing or Invalid Processor
Microcode Update.
Upgrade BIOS to the current version.
Table 5-18 POST error messages (continued)
ENWW POST error messages 137
- Technical Reference Guide 1
- Table of contents 3
- 1 Product overview 9
- Product features 10
- Front panel components 11
- Rear panel components 12
- Product specifications 14
- Power supply specifications 15
- Environmental specifications 17
- Chipkill support 20
- Energy Star® 21
- Upgrading device drivers 24
- Linux-enabled workstations 25
- HP software 26
- The RestorePlus! process 27
- Ordering backup software 28
- Protecting the software 30
- 3 System management 31
- Computer Setup (F10) Utility 32
- BIOS ROM 33
- Heading Option Description 41
- * Available on select models 41
- Desktop management 42
- HP Client Manager software 43
- System Software Manager 44
- Proactive Change Notification 44
- Subscriber’s Choice 44
- ROM flash 45
- Replicating the setup 46
- Dual-state power button 48
- Worldwide web site 48
- Asset tracking and security 49
- Password security 50
- Arabic / Greek - Russian / 53
- Chinese / Japanese / Swiss 53
- Thermal sensors 56
- Service considerations 58
- Grounding the work area 59
- Required tools and software 60
- Cables and connectors 61
- Hard drives 61
- Lithium coin cell battery 61
- Customer Self Repair 62
- Pre-disassembly procedures 63
- System board components 64
- System board architecture 66
- Disassembly order 67
- Security lock (optional) 69
- Cable lock (optional) 69
- Access panel 69
- Front bezel 70
- Bezel blanks 71
- Power supply 75
- System fan 75
- Memory fan 76
- Memory 77
- Removing memory module 78
- Installing a memory module 79
- PCI slots 81
- PCI retention clamp 83
- PCI Express 83
- Front fan removal 86
- Battery 88
- Optical drive 91
- Diskette drive (optional) 92
- Hard drive 95
- Processor heatsink 99
- Replacing the CPU heatsink 100
- Processor 102
- System board 104
- Replacing the System Board 105
- 5 System diagnostics and 107
- E-Support 108
- Troubleshooting checklist 109
- LED color definitions 110
- Key features and benefits 111
- Theory of operation 111
- Download the ISO image 111
- User interface 112
- Status tab 113
- Help tab 114
- Diagnostic error codes 115
- Solving minor problems 118
- Solving power supply problems 119
- Solving diskette problems 121
- Solving hard drive problems 123
- Solving display problems 124
- Solving audio problems 127
- Solving printer problems 128
- Solving network problems 132
- Solving memory problems 134
- Solving processor problems 135
- Problem Cause Solution 138
- POST error messages 139
- ENWW POST error messages 133 141
- ENWW POST error messages 135 143
- ENWW POST error messages 137 145
- A SAS devices 147
- SAS RAID 0 (IS) configuration 149
- SAS RAID 1 (IM) configuration 150
- Changing boot order 152
- B SATA devices 153
- Configuring a SATA RAID array 155
- Deleting RAID volumes 157
- C Connector pins 159
- Connector pin descriptions 160
- D System board designators 169
- ENWW 163 171
- E Power cord set requirements 173
- F Routine care 175
- Maximizing the airflow 177
- Cleaning the workstation case 178
- Cleaning the keyboard 179
- Cleaning the monitor 180
- Cleaning the mouse 181
- Using the CMOS button 185
- Initial troubleshooting 188
- No power 189
- No power, part 2 190
- No power, part 3 191
- No video 192
- No video, part 2 193
- No video, part 3 194
- Error messages 195
- Error messages, part 2 196
- Error messages, part 3 197
- No operating system loading 198
- Non-functioning device 205
- I PCI bus layout 207
- Figure I-1 PCI bus layout 208
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