HP xw9400 User's Guide Page 132
- Page / 210
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Problem Cause Solution
Power LED flashes red five times,
once every second, followed by a
two second pause, and the
workstation beeps five times.
Memory is installed incorrectly
or is bad.
CAUTION Disconnect AC power from the
workstation before reseating or replacing
components because there is power to the system
board even when the workstation is powered
down.
1. Ensure DIMMs are loaded in the correct slots.
2. Reseat DIMMs.
3. Replace DIMMs one at a time to isolate the faulty
module.
4. Replace third-party memory with HP memory.
5. Replace the system board.
Power LED flashes red six times,
once every second, followed by a
two second pause, and the
workstation beeps six times.
Video card is not seated
properly or is bad, or system
board is bad.
CAUTION Disconnect AC power from the
workstation before reseating or replacing
components because there is power to the system
board even when the workstation is powered
down.
1. Ensure that auxiliary power cable is connected
correctly, if applicable.
2. Reseat the graphics card.
3. Replace the graphics card.
4. Replace the system board.
Solving network problems
These guidelines do not discuss the process of debugging the network cabling.
Table 5-13 Network problems
Problem Cause Solution
Wake-on-LAN feature is not
functioning.
Wake-on-LAN is not enabled. Use the Network control application to enable Wake-on-
LAN.
Network driver does not detect
network controller.
Network controller is disabled. Run Computer Setup and enable network controller.
Incorrect network driver. Check the network controller documentation for the
correct driver, or obtain the latest driver from the
manufacturer’s website.
Network status link light does not
turn on or it never flashes.
The network status light should
flash when there is network
activity.
No active network is detected. Check cabling and network equipment for proper
connection.
Network controller is not set up
properly.
Use the network control application to verify that the
device is working properly.
Network driver is not properly
loaded.
Reinstall network drivers.
System cannot auto-sense the
network.
Disable auto-sensing capabilities and force the system
into the correct operating mode.
Table 5-12 Hardware installation problems (continued)
124 Chapter 5 System diagnostics and troubleshooting ENWW
- Technical Reference Guide 1
- Table of contents 3
- 1 Product overview 9
- Product features 10
- Front panel components 11
- Rear panel components 12
- Product specifications 14
- Power supply specifications 15
- Environmental specifications 17
- Chipkill support 20
- Energy Star® 21
- Upgrading device drivers 24
- Linux-enabled workstations 25
- HP software 26
- The RestorePlus! process 27
- Ordering backup software 28
- Protecting the software 30
- 3 System management 31
- Computer Setup (F10) Utility 32
- BIOS ROM 33
- Heading Option Description 41
- * Available on select models 41
- Desktop management 42
- HP Client Manager software 43
- System Software Manager 44
- Proactive Change Notification 44
- Subscriber’s Choice 44
- ROM flash 45
- Replicating the setup 46
- Dual-state power button 48
- Worldwide web site 48
- Asset tracking and security 49
- Password security 50
- Arabic / Greek - Russian / 53
- Chinese / Japanese / Swiss 53
- Thermal sensors 56
- Service considerations 58
- Grounding the work area 59
- Required tools and software 60
- Cables and connectors 61
- Hard drives 61
- Lithium coin cell battery 61
- Customer Self Repair 62
- Pre-disassembly procedures 63
- System board components 64
- System board architecture 66
- Disassembly order 67
- Security lock (optional) 69
- Cable lock (optional) 69
- Access panel 69
- Front bezel 70
- Bezel blanks 71
- Power supply 75
- System fan 75
- Memory fan 76
- Memory 77
- Removing memory module 78
- Installing a memory module 79
- PCI slots 81
- PCI retention clamp 83
- PCI Express 83
- Front fan removal 86
- Battery 88
- Optical drive 91
- Diskette drive (optional) 92
- Hard drive 95
- Processor heatsink 99
- Replacing the CPU heatsink 100
- Processor 102
- System board 104
- Replacing the System Board 105
- 5 System diagnostics and 107
- E-Support 108
- Troubleshooting checklist 109
- LED color definitions 110
- Key features and benefits 111
- Theory of operation 111
- Download the ISO image 111
- User interface 112
- Status tab 113
- Help tab 114
- Diagnostic error codes 115
- Solving minor problems 118
- Solving power supply problems 119
- Solving diskette problems 121
- Solving hard drive problems 123
- Solving display problems 124
- Solving audio problems 127
- Solving printer problems 128
- Solving network problems 132
- Solving memory problems 134
- Solving processor problems 135
- Problem Cause Solution 138
- POST error messages 139
- ENWW POST error messages 133 141
- ENWW POST error messages 135 143
- ENWW POST error messages 137 145
- A SAS devices 147
- SAS RAID 0 (IS) configuration 149
- SAS RAID 1 (IM) configuration 150
- Changing boot order 152
- B SATA devices 153
- Configuring a SATA RAID array 155
- Deleting RAID volumes 157
- C Connector pins 159
- Connector pin descriptions 160
- D System board designators 169
- ENWW 163 171
- E Power cord set requirements 173
- F Routine care 175
- Maximizing the airflow 177
- Cleaning the workstation case 178
- Cleaning the keyboard 179
- Cleaning the monitor 180
- Cleaning the mouse 181
- Using the CMOS button 185
- Initial troubleshooting 188
- No power 189
- No power, part 2 190
- No power, part 3 191
- No video 192
- No video, part 2 193
- No video, part 3 194
- Error messages 195
- Error messages, part 2 196
- Error messages, part 3 197
- No operating system loading 198
- Non-functioning device 205
- I PCI bus layout 207
- Figure I-1 PCI bus layout 208
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