HP xw9400 User's Guide Page 109
- Page / 210
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting checklist
Before running any of the diagnostic utilities, use the following checklist to find possible solutions for
workstation or software problems.
●
Are the workstation and monitor connected to a working electrical outlet?
●
Is the workstation powered on?
●
Is the green power light illuminated?
●
Is the monitor powered on?
●
Is the green monitor light illuminated?
●
Adjust the monitor brightness and contrast controls if the monitor is dim.
●
Press and hold any key. If the system beeps, then the keyboard is operating correctly.
●
Examine all cables for loose or incorrect connections.
●
Reconfigure the workstation after installing a non-PnP (Plug 'n Play) expansion board or other
option, such as a diskette drive.
●
Are all of the necessary device drivers installed?
●
Have all printer drivers been installed for each application?
●
Remove all diskettes and CDs from the drives before you power on the system.
●
Are you running the latest BIOS version, drivers, and/or software updates?
ENWW Troubleshooting checklist 101
- Technical Reference Guide 1
- Table of contents 3
- 1 Product overview 9
- Product features 10
- Front panel components 11
- Rear panel components 12
- Product specifications 14
- Power supply specifications 15
- Environmental specifications 17
- Chipkill support 20
- Energy Star® 21
- Upgrading device drivers 24
- Linux-enabled workstations 25
- HP software 26
- The RestorePlus! process 27
- Ordering backup software 28
- Protecting the software 30
- 3 System management 31
- Computer Setup (F10) Utility 32
- BIOS ROM 33
- Heading Option Description 41
- * Available on select models 41
- Desktop management 42
- HP Client Manager software 43
- System Software Manager 44
- Proactive Change Notification 44
- Subscriber’s Choice 44
- ROM flash 45
- Replicating the setup 46
- Dual-state power button 48
- Worldwide web site 48
- Asset tracking and security 49
- Password security 50
- Arabic / Greek - Russian / 53
- Chinese / Japanese / Swiss 53
- Thermal sensors 56
- Service considerations 58
- Grounding the work area 59
- Required tools and software 60
- Cables and connectors 61
- Hard drives 61
- Lithium coin cell battery 61
- Customer Self Repair 62
- Pre-disassembly procedures 63
- System board components 64
- System board architecture 66
- Disassembly order 67
- Security lock (optional) 69
- Cable lock (optional) 69
- Access panel 69
- Front bezel 70
- Bezel blanks 71
- Power supply 75
- System fan 75
- Memory fan 76
- Memory 77
- Removing memory module 78
- Installing a memory module 79
- PCI slots 81
- PCI retention clamp 83
- PCI Express 83
- Front fan removal 86
- Battery 88
- Optical drive 91
- Diskette drive (optional) 92
- Hard drive 95
- Processor heatsink 99
- Replacing the CPU heatsink 100
- Processor 102
- System board 104
- Replacing the System Board 105
- 5 System diagnostics and 107
- E-Support 108
- Troubleshooting checklist 109
- LED color definitions 110
- Key features and benefits 111
- Theory of operation 111
- Download the ISO image 111
- User interface 112
- Status tab 113
- Help tab 114
- Diagnostic error codes 115
- Solving minor problems 118
- Solving power supply problems 119
- Solving diskette problems 121
- Solving hard drive problems 123
- Solving display problems 124
- Solving audio problems 127
- Solving printer problems 128
- Solving network problems 132
- Solving memory problems 134
- Solving processor problems 135
- Problem Cause Solution 138
- POST error messages 139
- ENWW POST error messages 133 141
- ENWW POST error messages 135 143
- ENWW POST error messages 137 145
- A SAS devices 147
- SAS RAID 0 (IS) configuration 149
- SAS RAID 1 (IM) configuration 150
- Changing boot order 152
- B SATA devices 153
- Configuring a SATA RAID array 155
- Deleting RAID volumes 157
- C Connector pins 159
- Connector pin descriptions 160
- D System board designators 169
- ENWW 163 171
- E Power cord set requirements 173
- F Routine care 175
- Maximizing the airflow 177
- Cleaning the workstation case 178
- Cleaning the keyboard 179
- Cleaning the monitor 180
- Cleaning the mouse 181
- Using the CMOS button 185
- Initial troubleshooting 188
- No power 189
- No power, part 2 190
- No power, part 3 191
- No video 192
- No video, part 2 193
- No video, part 3 194
- Error messages 195
- Error messages, part 2 196
- Error messages, part 3 197
- No operating system loading 198
- Non-functioning device 205
- I PCI bus layout 207
- Figure I-1 PCI bus layout 208
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