Hp LaserJet M4345 Multifunction Printer series User Manual Page 186
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- Table of contents
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Solve general device problems
Device selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is
found on the Page Setup menu within the program.
Remove any media in other trays to make the device select
from the correct tray.
For Macintosh computers, use the HPPrinter Utility to
change the priority of the tray.
The configured size does not match the size of the media
that is loaded in the tray.
Adjust the width guides to match the size of the media that is
loaded in the tray.
Device does not pull paper from tray.
Cause
Solution
The tray is empty. Load paper in the tray.
The paper guides are set incorrectly. To set the guides correctly, see Load media.
For tray2, 3, 4, or 5, make sure that the leading edge of the
paper stack is even. An uneven edge can prevent the lift
plate from rising.
Paper curls when it exits the device.
Cause
Solution
The paper curls when it exits to the top output bin. Choose the straightest paper path in the printer driver or
control panel.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling. (See
Print Quality menu.)
174 Chapter 11 Problem solving ENWW
- HP LaserJet M4345 MFP 1
- HP LaserJet M4345 Series MFP 3
- Table of contents 5
- 1 Device basics 13
- Device comparison 14
- Features comparison 15
- ENWW Features comparison 5 17
- Walkaround 18
- Accessories and supplies 19
- Interface ports 20
- ENWW Walkaround 9 21
- Device software 22
- Universal printer drivers 23
- Driver Autoconfiguration 23
- Priority for print settings 24
- Open the printer drivers 25
- Utilities 27
- 2 Control Panel 29
- Use the control panel 30
- Home screen 31
- Buttons on the touchscreen 32
- Control-panel help system 32
- Information menu 34
- Default Job Options menu 35
- Default Copy Options 36
- Default Fax Options 37
- Default E-mail Options 38
- Default Print Options 40
- Time/Scheduling menu 41
- Management menu 43
- Initial Setup menu 44
- ENWW Initial Setup menu 33 45
- ENWW Initial Setup menu 35 47
- ENWW Initial Setup menu 37 49
- ENWW Initial Setup menu 39 51
- Fax Setup 52
- ENWW Initial Setup menu 41 53
- E-mail Setup 55
- Send Setup menu 55
- Device Behavior menu 56
- ENWW Device Behavior menu 45 57
- ENWW Device Behavior menu 47 59
- Print Quality menu 61
- Troubleshooting menu 63
- ENWW Troubleshooting menu 53 65
- Resets menu 67
- Service menu 68
- Input/output (I/O) 69
- USB configuration 70
- Network configuration 71
- Set the subnet mask 72
- Set the default gateway 72
- Configure TCP/IPv6 parameters 73
- Disable AppleTalk 74
- Disable DLC/LLC 74
- 4 Media and trays 75
- General media specifications 76
- General guidelines for media 77
- Media considerations 79
- Envelope margins 80
- Envelope storage 80
- Transparencies 81
- Card stock and heavy media 81
- Select the correct fuser mode 82
- ENWW Media considerations 71 83
- Select print media 84
- ENWW Select print media 73 85
- ENWW Select print media 75 87
- Load media 90
- Load trays 2, 3, 4 and 5 91
- Open the tray until it stops 93
- Load special media 95
- Load labels 96
- Load transparencies 97
- Control print jobs 101
- Select output bins 102
- ENWW Select output bins 91 103
- 5 Use device features 105
- Use the stapler 106
- Load staples 108
- Use job storage features 110
- Delete a proof and hold job 111
- Use the private job feature 112
- Use the QuickCopy feature 113
- Use the stored job feature 114
- Delete a stored job 115
- Create and use quick sets 118
- Use watermarks 119
- Resize documents 119
- Print a blank first page 120
- Use automatic duplex printing 122
- Print on both sides manually 123
- Use the Services tab 124
- Create and use presets 125
- Print a cover page 126
- Cancel a print job 128
- Use the Copy screen 130
- Set the default copy options 131
- Basic copy instructions 132
- Adjust the copy settings 133
- Copy two-sided documents 134
- Copy mixed-size originals 136
- Copy photos and books 138
- Cancel a copy job 140
- 8 Scan and send to e-mail 141
- Configure e-mail settings 142
- Find gateways 143
- Use the Send E-mail screen 144
- Load documents 145
- Send documents 145
- Use the address book 147
- Scan to a folder 150
- Analog fax 154
- Digital fax 158
- Use information pages 160
- Configure e-mail alerts 162
- HPEasy Printer Care software 163
- Use the embedded Web server 165
- Use HP Web Jetadmin software 168
- Open the HP Printer Utility 169
- HP Printer Utility features 169
- Manage supplies 171
- HP fraud hotline and Web site 172
- Clean the device 173
- Clean the scanner lid backing 174
- Clean the paper path 174
- Clean the document feeder 174
- Calibrate the scanner 178
- 11 Problem solving 179
- Problem-solving checklist 180
- Problem-solving flowchart 181
- Solve general device problems 186
- Control-panel message types 189
- Control-panel messages 190
- Common causes of jams 200
- Clear jams 201
- ENWW Clear jams 193 205
- 4. Set the duplexer aside 209
- ENWW Clear jams 197 209
- 6. Reinstall the duplexer 210
- Clear jams from the fuser 211
- Solve repeated jams 215
- Paper-path test 216
- Clear staple jams 217
- Solve print-quality problems 219
- Light print (partial page) 221
- Light print (entire page) 221
- Dropouts 222
- Gray background 223
- Toner smear 223
- Loose toner 224
- Repeating defects 224
- Repeating image 224
- Misformed characters 225
- Page skew 225
- Curl or wave 226
- Wrinkles or creases 226
- Vertical white lines 227
- Tire tracks 227
- White spots on black 227
- Scattered lines 228
- Blurred print 228
- Random image repetition 229
- Solve copy problems 231
- Media-handling problems 232
- ENWW Solve copy problems 221 233
- Performance problems 234
- Solve fax problems 235
- Solve receiving problems 236
- ENWW Solve fax problems 225 237
- Solve e-mail problems 238
- Solve Linux problems 243
- Solve PostScript problems 244
- A Accessories and consumables 245
- Order directly from HP 246
- Part numbers 247
- Maintenance kits 248
- Cables and interfaces 248
- Print media 248
- ENWW Part numbers 237 249
- B Service and support 251
- HP Customer Care 254
- HP Easy Printer Care software 255
- HP maintenance agreements 256
- Extended warranty 257
- C Specifications 259
- Physical specifications 260
- Electrical specifications 260
- Acoustic specifications 261
- Operating environment 262
- D Regulatory information 263
- FCC regulations 264
- HP LaserJet print supplies 266
- Material restrictions 267
- European Union 267
- For more information 268
- Telecom statement 269
- Declaration of conformity 270
- Safety statements 271
- Overview 274
- Adding printer memory 275
- Checking DIMM installation 278
- Enabling memory for Windows 280
- 282 Index ENWW 294
- CB425-90926 296
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