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151Network Storage Router e1200-160
6
Basic Troubleshooting
6F
This chapter discusses some basic methods of identifying problems in the setup
and configuration of the HP StorageWorks Network Storage Router.
Most problems occur during the initial installation of the router. Before
proceeding with advanced troubleshooting techniques, verify all connections and
review the configuration.
The following topics are discussed in this chapter:
■ LED Indicators, page 153
■ Basic Troubleshooting, page 155
— Verifying SCSI bus configuration
— Verifying Fibre Channel Port Connection
— Verifying SCSI devices in Windows NT
— Verifying the router configuration
— Verifying mapping
— Verifying devices
— Verifying host configuration
— Verifying HBA device driver information
— Verifying serial port configuration
— Verifying PRLI data
- Third Edition (April 2003) 2
- Part Number: 325741-001 2
- Contents 3
- Overview 10
- Conventions 11
- Text Symbols 12
- Equipment Symbols 12
- Rack Stability 13
- Getting Help 14
- HP Authorized Reseller 15
- About this Guide 16
- Introduction 17
- External Features Overview 18
- Power Indicator 19
- Serial Port 19
- Ethernet Port 19
- Fibre Channel Port 19
- SCSI Buses 19
- Functional Overview 20
- Area Network (FC-SAN) 22
- Router Specifications 23
- Power Requirements 24
- Configuration Overview 25
- 255.255.255.0 26
- UI Overview 27
- Common Configuration Settings 29
- Discovery Mode 30
- Host Device Configuration 30
- Logical Unit Management 31
- Indexed Map 32
- Port 0 Device Map 32
- Auto Assigned Map 32
- Buffered Tape Writes 33
- Visual Manager User 35
- Interface 35
- Visual Manager User Interface 36
- Visual Manager Menu Tree 37
- Visual Manager Access 38
- Visual Manager Best Practices 40
- Main Menu 41
- Figure 9: HP logo 42
- Figure 10: Router image 42
- System Menu 44
- Reset Menu 45
- Serial Configuration 46
- Network Configuration 47
- SNMP Configuration 49
- User Configuration 51
- Ports Menu 54
- Ports Menu tasks: 55
- SCSI Bus Configuration 60
- Discovery Menu 64
- Mapping Menu 65
- Fibre Channel Mapping Tasks 67
- SCSI Mapping Tasks 71
- Statistics Menu 74
- Utilities Menu 75
- FTP Utility Access 77
- Trace Settings Configuration 79
- Event Log Configuration 83
- Event Log Display 84
- Clear Event Log 85
- Report Menu 86
- Serial/Telnet Menu Tree 91
- Telnet UI Access 92
- Serial UI Access 92
- Power up Messages 94
- Serial/Telnet UI Main Menu 95
- Configuration Menu 96
- Baud Rate Configuration 97
- Ethernet Configuration 98
- Serial/Telnet User Interface 100
- Fibre Channel Configuration 101
- Parallel SCSI Configuration 105
- Device Mapping 108
- Selecting the Current Map 109
- Displaying the Current Map 110
- Editing the Current Map 111
- Edit Map Entries options: 113
- Add (A) adds new map entries 113
- Selecting a Host 120
- Editing Host information 121
- Configuring Trace Settings 125
- Configuring Event Settings 126
- Real-Time Clock Configuration 127
- Active Fabric Configuration 128
- Save Configuration 128
- System Utilities Menu 130
- System Statistics 131
- Figure 74: SCSI Status menu 137
- Viewing SCSI Statistics 137
- Viewing Attached SCSI Devices 137
- Event Log 139
- Trace Dump Menu 140
- Reboot Option 142
- Download New Firmware Option 142
- FTP User Interface 145
- Copy Trace Buffers 149
- Upgrade Firmware 150
- Basic Troubleshooting 151
- — Software Features 152
- — Getting Support 152
- LED Indicators 153
- SCSI VHDCI connector (2) 154
- Item Description 154
- Verifying Mapping 157
- Verifying Devices 157
- Verifying PRLI Data 159
- Software Features 160
- Getting Support 162
- Serial and Ethernet Pin 163
- Assignments 163
- RJ-11 Serial Pin Assignments 164
- 1 2 3 4 5 6 7 8 165
- Controller LUN Commands 167
- General Commands 168
- Inquiry Command 169
- EVPD Page 0x80 170
- Addressing Methods and 173
- Table Structures 173
- Indexed Addressing Method 177
- Regulatory Compliance 179
- Class A Equipment 180
- Class B Equipment 180
- States Only 181
- European Union Notice 182
- Japanese Notice 183
- BSMI Notice 184
- Laser Device 184
- Laser Product Label 185
- Laser Information 185
- Regulatory Compliance Notices 186
- Electrostatic Discharge 187
- Grounding Methods 188
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