HP dx5150 Technical Information Page 173
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Service Reference Guide, dx5150 361685-001 D–27
Troubleshooting Without Diagnostics
Solving Software Problems
Most software problems occur as a result of the following:
■ The application was not installed or configured correctly.
■ There is insufficient memory available to run the application.
■ There is a conflict between applications.
■ Make sure that all the needed device drivers have been installed.
■ If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
Where available, run the Configuration Record utility to determine if any changes have been
made to the software which may be causing a problem.
If you encounter software problems, see the applicable solutions listed in the following table.
Internet takes too long to
download Web sites.
Modem is not set up
properly.
Verify that the correct modem speed
and COM port are selected.
For Windows XP:
1. Select Start > Control
Panel.
2. Double-click System.
3. Click the Hardware tab.
4. In the Device Manager area,
click the Device Manager
button.
5. Double-click Ports (COM &
LPT).
6. Right-click the COM port your
modem uses, then click
Properties.
7. U n d e r Device status, verify
that the modem is working
properly.
8. Under Device usage, verify
the modem is enabled.
9. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
Solving Internet Access Problems (Continued)
Problem Cause Solution
- 1st edition 1
- Service Reference Guide 3
- First Edition (April 2005) 4
- Contents 5
- 1.4 Converting to NTFS 10
- 1.5 HP Software 11
- Setup screen 15
- 2.2.2 Computer Setup Menu 16
- Computer Setup (Continued) 17
- 2.3.1 Backing up the CMOS 20
- 2.4 Diagnostics for Windows 21
- 2.5 Configuration Record 25
- 2.7 Protecting the Software 26
- 2.8 Restoring the Software 26
- Desktop Management 27
- 3.3.3 System Software Manager 29
- 3.4 ROM Flash 30
- 3.4.2 HPQ Flash 31
- 3.4.3 FailSafe Boot Block ROM 31
- 3.4.4 Replicating Your Setup 31
- 3.4.5 Dual-State Power Button 34
- 3.4.6 World Wide Web Site 35
- Security Features Overview 36
- 3.5.1 Password Security 37
- Entering a User Password 38
- Clearing Passwords 39
- 3.5.6 Cable Lock Provision 41
- 3.6.2 Thermal Sensor 41
- Guidelines and Features 43
- 4.1.2 SATA Power Cable 44
- 4.2.1 PATA Data Cable 45
- 4.2.2 PATA Power Cable 45
- 4.2.3 PATA Cable Layout 46
- 4.4 ATA SMART Drives 47
- 4.5 Drive Capacities 47
- 4.6 SATA BIOS 48
- 4.6.2 Native Mode 49
- Disassembly Preparation 51
- 5.2.1 Generating Static 53
- 5.2.4 Grounding the Work Area 54
- 5.3 Operating Guidelines 55
- 5.4 Routine Care 55
- 5.4.3 Cleaning the Keyboard 56
- 5.4.4 Cleaning the Monitor 56
- 5.5 Service Considerations 57
- 5.5.4 Cables and Connectors 58
- 5.5.5 Hard Drives 58
- Microtower (MT) Chassis 61
- 6.2.2 Installing a Padlock 62
- 6.3 Access Panel 63
- 6.4 Front Bezel 64
- 6.5 Front Drive Bezels 65
- 6.5.2 Diskette Drive Bezel 66
- 6.6 Cable Management 67
- 6.6.1 Cable Connections 68
- 6.7 Memory Modules 69
- 6.8 Expansion Cards 70
- 6.8.2 PCI Expansion Card 71
- 6.9 Drives 73
- 6.9.2 Removing a Drive 74
- Releasing the Drives 76
- 6.9.3 Installing a Drive 77
- Connecting Hard Drive Cables 79
- 6.10 Chassis Fan 80
- ❏ power switch/LED cable 81
- ❏ front USB cable 81
- ❏ front audio cable 81
- 6.12 Front I/O Devices 82
- 6.13 Power Switch Assembly 83
- 6.14 Heatsink 85
- 6.15 Processor 86
- 6.16 System Board 87
- 6.17 Battery 89
- 6.17.1 Type 1 Battery Holder 90
- 6.17.2 Type 2 Battery Holder 91
- 6.17.3 Type 3 Battery Holder 92
- 6.18 Speaker 93
- 6.19 Power Supply 94
- 7.2.1 C a bl e Loc k 96
- 7.2.2 Padl oc k 97
- 7.4 Front Bezel 99
- 7.5 Front Drive Bezels 100
- 7.6 Memory Modules 101
- 7.7 PCI Expansion Card 102
- 7.8 Drives 104
- 7.8.2 Cable Management 105
- 7.8.3 Cable Connections 107
- 7.8.4 Optical Drive 108
- ❏ Audio cable 1 110
- ❏ Flat ribbon data cable 2 110
- ❏ Power cable 3 110
- 7.8.6 Primary Hard Drive 113
- 7.9 Front I/O Devices 115
- 7.10 Power Switch Assembly 116
- 7.11 S pe aker 117
- 7.12 C h assi s Fan 118
- 7.13 B a t ter y 119
- 7.13.1 Type 1 Battery Holder 120
- 7.13.2 Type 2 Battery Holder 121
- 7.14 Heatsink Assembly 122
- 7.15 Proc essor 123
- 7.16 Sys tem B oard 124
- 7.17 Power Su p p ly 126
- Connector Pin Assignments 127
- Ethernet RJ-45 128
- Ethernet AUI 128
- Parallel Interface 128
- Microphone 129
- Headphone 129
- Line-In Audio 129
- Line-Out Audio 130
- Ultra SCSI 130
- External Infrared Transceiver 131
- 24-Pin Power 132
- 24-Pin MicroFit Power 133
- 4-Pin Power (for CPU) 133
- PCI Express 134
- Power Cord Set Requirements 137
- Country-Specific Requirements 138
- POST Error Messages 139
- Preliminary Checklist 147
- Solving Minor Problems 148
- Solving Power Supply Problems 151
- Solving Diskette Problems 152
- Solving Hard Drive Problems 154
- Solving Display Problems 157
- Solving Audio Problems 160
- Solving Printer Problems 162
- Solving Keyboard Problems 163
- Solving Network Problems 166
- Solving Memory Problems 168
- Solving Processor Problems 169
- Solving Drive Key Problems 171
- Solving Software Problems 173
- AMD-Based Systems 175
- DIMM Sockets 176
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