D–28 361685-001 Service Reference Guide, dx5150
Troubleshooting Without Diagnostics
Solving Software Problems
Problem Cause Solution
Computer will not continue
and no HP logo screen has
appeared.
POST error has
occurred.
Observe the beeps and LED lights
on the front of the computer.
See Appendix C, “POST Error
Messages” to determine possible
causes.
See the Restore Kit or the
Worldwide Limited Warranty for
terms and conditions.
Computer will not continue
after HP logo screen has
appeared.
System files may be
damaged.
Use recovery diskette to scan hard
drive for errors.
“Illegal Operation has
Occurred” error message
is displayed.
Software being used is
not Microsoft-certified
for your version of
Windows.
Verify that the software is certified
by Microsoft for your version of
Windows (see program packaging
for this information).
Configuration files are
corrupt.
If possible, save all data, close all
programs, and restart the computer.
Comments to this Manuals