HP D8C84UT#ABA User Manual download pdf (Page 144)

Solving Software Problems

Most software problems occur as a result of the following:

●

The application was not installed or configured correctly.

●

There is insufficient memory available to run the application.

●

There is a conflict between applications.

●

Be sure that all the needed device drivers have been installed.

●

If you have installed an operating system other than the factory-installed operating system,

check to be sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Table C-18 Solving Software Problems

Computer will not continue and no HP logo screen has appeared.

Cause Solution

POST error has occurred. Observe the beeps and LED lights on the front of the

computer. See

POST Error Messages on page 92 to

determine possible causes.

See the Restore Kit or the Worldwide Limited Warranty for

terms and conditions.

Computer will not continue after HP logo screen has appeared.

Cause Solution

System files may be damaged. Use recovery diskette to scan hard drive for errors.

“Illegal Operation has Occurred” error message is displayed.

Cause Solution

Software being used is not Microsoft-certified for your

version of Windows.

Verify that the software is certified by Microsoft for your

version of Windows (see program packaging for this

information).

Configuration files are corrupt. If possible, save all data, close all programs, and restart the

computer.

136 Appendix C Troubleshooting Without Diagnostics

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HP D8C84UT#ABA User Manual Page 144