HP Professional 5100 Specifications

usehp LaserJet 51005100tn 5100dtn

2 Chapter 1: Printer Basics ENWWPrinter Features and BenefitsMany of the printer’s features and benefits are outlined below. Specific chapters conta

74 Chapter 4: Problem Solving ENWWCorrecting Output Quality ProblemsUse the examples below to determine which output quality problem you are experie

ENWW Chapter 4: Problem Solving 75Light Print or FadeToner SpecksDropoutsLinesGray BackgroundToner SmearLoose TonerRepeating DefectsMisformed Charact

76 Chapter 4: Problem Solving ENWWDetermining Printer ProblemsTroubleshooting FlowchartIf the printer is not responding properly, use the flowchart

ENWW Chapter 4: Problem Solving 772 Can you print a configuration page?Go to step 3.YESNOA configuration page does not print.A blank page prints.A m

78 Chapter 4: Problem Solving ENWW3 Can you print from a software application?Go to step 4.YESNOThe job will not print.A message other than READY is

ENWW Chapter 4: Problem Solving 794 Does the job print as expected?continuedYESNOPrint is garbledor only aportion of the page prints.Printingstops in

80 Chapter 4: Problem Solving ENWWDoes the job print as expected? (continued)Go to step 5.YESNOThe print job is not formatted correctly.Pages arenot

ENWW Chapter 4: Problem Solving 815 Does the printer select the proper trays, output locations, and paper handling accessories? For other problems, c

82 Chapter 4: Problem Solving ENWWTroubleshooting Flowchart for Macintosh Users Note This section lists problems that can happen when using Mac OS 8

ENWW Chapter 4: Problem Solving 832 Does the job print as expected?For other problems, check the Contents, the Index, the printer software help, or p

ENWW Chapter 1: Printer Basics 3ExpandabilityAbility to grow with the printing needs of workgroups:• 3 built-in DIMM slots for memory expansion.• Ava

84 Chapter 4: Problem Solving ENWWSelecting an Alternate PPDMac OS 8.6 to Mac OS 9.21 Open the Chooser from the Apple menu. 2 Click the LaserWriter

ENWW Chapter 4: Problem Solving 85Renaming the PrinterNote Use this information to rename a printer when using Mac OS 8.6 to Mac OS 9.2.If you are go

86 Chapter 4: Problem Solving ENWWChecking the Printer’s ConfigurationFrom the printer’s control panel, you can print pages that give details about

ENWW Chapter 4: Problem Solving 87Configuration PageUse the configuration page to view current printer settings, to help troubleshoot printer problem

88 Chapter 4: Problem Solving ENWW1Printer Information Lists the serial number, IP addresses, page counts, and other information for the printer.2Ev

ENWW Chapter 4: Problem Solving 89PCL or PS Font List Use the font lists to see which fonts are currently installed in the printer. (The font lists a

90 Chapter 4: Problem Solving ENWW

ENWW Specifications A-1ASpecificationsOverviewThis appendix includes:• Paper specifications• Printer specifications• Cable specifications

A-2 Specifications ENWWPaper SpecificationsHP LaserJet printers produce excellent print quality. This printer accepts a variety of media, such as cut

ENWW Specifications A-3Polyester mediaThe use of polyester media through the printer for offset printing applications will not effect or impact any ex

4 Chapter 1: Printer Basics ENWWEnvironmental Features• EconoMode uses approximately 50% less toner, which extends the life of the print cartridge (

A-4 Specifications ENWWSupported Sizes and Weights of PaperTray 1 Dimensions11.The printer supports a wide range of paper sizes. Check the printer so

ENWW Specifications A-5Tray 2 Dimensions11.The printer supports a wide range of media sizes. Check the printer software for supported sizes. Weight Ca

A-6 Specifications ENWW500-Sheet Tray (Optional)Dimensions11.The printer supports a wide range of media sizes. Check the printer software for support

ENWW Specifications A-7Supported Types of PaperThe printer supports the following types of paper:Optional Duplex Printing Accessory (duplexer)Dimensio

A-8 Specifications ENWWGuidelines for Using PaperFor best results, use conventional 20 lb (75 g/m2) paper. Make sure the paper is of good quality, an

ENWW Specifications A-9Paper Weight Equivalence TableUse this table to determine approximate equivalent points in weight specifications other than U.S

A-10 Specifications ENWWLabelsCaution To avoid damaging the printer, use only labels recommended for use in laser printers.If you have problems print

ENWW Specifications A-11VellumVellum is special lightweight paper similar to parchment. Print vellum from Tray 1 only, and open the rear output bin. D

A-12 Specifications ENWWEnvelopes with Double-Side-SeamsDouble-side-seam construction has vertical seams at both ends of the envelope rather than dia

ENWW Specifications A-13Envelope MarginsThe following table gives typical address margins for a Commercial #10 or DL envelope.Note For the best print

ENWW Chapter 1: Printer Basics 5Printer InformationCongratulations on your purchase of the HP LaserJet 5100 series printer! This printer is available

A-14 Specifications ENWWCard Stock Construction• Smoothness: 36-53 lb (135-199 g/m2) card stock should have a smoothness rating of 100-180 Sheffield.

ENWW Specifications A-15Printer SpecificationsPhysical DimensionsFigure A-2 HP LaserJet 5100 Printer Dimensions (top and side views)11.9 in (30.3 cm

A-16 Specifications ENWWFigure A-3 HP LaserJet 5100tn/5100dtn Printer Dimensions (top and side views)24.6 in (62.5 cm)6.1 in (15.5 cm)24.4 in (62.0

ENWW Chapter : 17Figure A-4 Maximum Accessories Configuration (top and side views)Printer Weight (without print cartridge)• HP LaserJet 5100 print

18 Chapter : ENWWEnvironmental SpecificationsElectrical SpecificationsPrinter State Power Consumption (average, in watts)Printing 325-330Standby 30

ENWW Chapter : 19Acoustic Emissions (Per ISO 9296)General SpecificationsPrinter State Sound Power11.You might want to install printers with sound po

20 Chapter : ENWW

ENWW Control Panel Menus B-1BControl Panel MenusOverviewYou can perform most routine printing tasks from the computer through the printer driver or so

B-2 Control Panel Menus ENWWPrivate/Stored Jobs MenuThis menu provides a list of the private, stored, quick copy, and proof and hold jobs on the prin

ENWW Control Panel Menus B-3Information MenuThis menu contains printer information pages that give details about the printer and its configuration. To

6 Chapter 1: Printer Basics ENWWA variety of configurations are possible with the optional trays: Figure 1 Optional Tray Configurations Note A dup

B-4 Control Panel Menus ENWWPaper Handling MenuWhen paper handling settings are correctly configured through the control panel, you can print by choo

ENWW Control Panel Menus B-5MANUAL FEED=OFF OFFONFeed the paper manually from Tray 1, rather than automatically from a tray. When MANUAL FEED=ON and T

B-6 Control Panel Menus ENWWPrint Quality MenuSome items in this menu can be accessed from a software application, or from the printer driver (if the

ENWW Control Panel Menus B-7ECONOMODE=OFF OFFONTurn EconoMode on (to save toner) or off (for high quality).EconoMode creates draft-quality printing by

B-8 Control Panel Menus ENWWPrinting MenuSome items in this menu can be accessed from a software application, or from the printer driver (if the appr

ENWW Control Panel Menus B-9X DIMENSION=12.28 INCHES(110V printers)or312 MILLIMETERS(220V printers)3.00 to 12.28 INCHES(110V printers)or76 to 312 MILL

B-10 Control Panel Menus ENWWPCL FONT POINT SIZE=12.004.00 to 999.75 This item might not appear, depending on the font selected. Press [-Value+] once

ENWW Control Panel Menus B-11Configuration MenuItems in this menu affect the printer’s behavior. Configure the printer according to your printing need

B-12 Control Panel Menus ENWWRESOURCE SAVE=OFFOFFONAUTODedicate printer memory to save each language’s permanent resources. (You might need to add me

ENWW Control Panel Menus B-13PAGE PROTECT=AUTOAUTOONThis item appears only after a 21 PAGE TOO COMPLEX, PRESS GO TO CONTINUE message displays (page 66

ENWW Chapter 1: Printer Basics 7Printer Parts and LocationsFigure 2 Printer Parts (front and rear views)Control panel and displayPaper stopTop output

B-14 Control Panel Menus ENWWRAM DISK=AUTO OFFONAUTODetermine how the RAM disk is configured. This item appears only if there is no optional hard dis

ENWW Control Panel Menus B-15NEW TONER CARTRIDGE=NOYESNOThis item allows the user to tell the printer that a new print cartridge has been installed. S

B-16 Control Panel Menus ENWWI/O MenuItems in the I/O (input/output) Menu affect the communication between the printer and the computer.I/O Menu Item

ENWW Control Panel Menus B-17I/O BUFFER SIZE=100K10K and up This item appears only when I/O BUFFER=ON. Specify the amount of memory for I/O buffering.

B-18 Control Panel Menus ENWWEIO Menu (5100tn/5100dtn)EIO (enhanced input/output) Menus depend on the particular accessory product installed in an EI

ENWW Chapter : 19CFG TCP/IP=NO NOYESNO: The TCP/IP Menu is not accessible.YES: The TCP/IP Menu appears. In the TCP/IP Menu, you can specify BOOTP=YE

20 Chapter : ENWWResets MenuUse this menu with caution. You can lose buffered page data or printer configuration settings when you select these ite

ENWW Printer Memory and Expansion C-1CPrinter Memory and ExpansionOverviewThe printer has three dual in-line memory module (DIMM) slots for upgrading

C-2 Printer Memory and Expansion ENWWInstalling a DIMMCautionStatic electricity can damage dual in-line memory modules (DIMMs). When handling DIMMs,

ENWW Printer Memory and Expansion C-3may be placed in any slot other than slot 1.6 Slide the formatter board back into the printer and tighten the two

8 Chapter 1: Printer Basics ENWWAccessories and SuppliesYou can increase the capabilities of the printer with optional accessories and supplies.Note

C-4 Printer Memory and Expansion ENWWIf an optional duplexer is installed:1 Slide the rear section of the duplexer away from the printer.2 Remove the

ENWW Printer Memory and Expansion C-5Checking Memory InstallationFollow this procedure to verify that DIMMs are installed correctly:1 Check that the p

C-6 Printer Memory and Expansion ENWWAdjusting Memory SettingsResource SavingResource Saving allows the printer to keep downloaded resources (permane

ENWW Chapter : 7I/O BufferingTo allow the computer to continue working without waiting for the print job to finish queuing, the printer uses a porti

8 Chapter : ENWWInstalling EIO Cards/Mass StorageTurn off the printer before installing the EIO card or mass storage device.See Figure 24 for orien

ENWW Printer Commands D-1DPrinter CommandsOverviewMost software applications do not require you to enter printer commands. See your computer and softw

D-2 Printer Commands ENWWUnderstanding PCL Printer Command SyntaxBefore using printer commands, compare these characters: Many printer commands use t

ENWW Printer Commands D-3Combining Escape SequencesEscape sequences may be combined into one escape sequence string. There are three important rules t

D-4 Printer Commands ENWWSelecting PCL FontsPCL printer commands for selecting fonts can be found on the PCL Font List (page 82). A sample section is

ENWW Printer Commands D-5Common PCL Printer Commands Common PCL Printer Commands Function Command Options (#)Job Control CommandsReset?En/aNumber of C

ENWW Chapter 1: Printer Basics 9Ordering Information Use only accessories specifically designed for this printer. To order an accessory, contact an H

D-6 Printer Commands ENWWPage Control Commands (Continued)Top Margin?&l#E# = number of linesText Length (bottom margin)?&l#F# = number of lin

ENWW Printer Commands D-7Font SelectionSymbol Sets2?(#8U = HP Roman-8 Symbol Set10U = IBM Layout (PC-8) (code page 437) Default Symbol Set12U = IBM La

D-8 Printer Commands ENWW

ENWW Embedded Web Server E-1EEmbedded Web ServerThe embedded Web server (EWS) is a standard feature in the HP LaserJet 5100dtn, and is an available ac

E-2 Embedded Web Server ENWWHome PagesThe home pages of the embedded Web server are the informational pages for the printer. These include:• Printer

ENWW Embedded Web Server E-3Device PagesThe device pages of the embedded Web server allow you to configure the printer from your computer. These pages

E-4 Embedded Web Server ENWWNetworking PagesThe network pages of the embedded Web server provide access to the HP Jetdirect print server network. The

ENWW Glossary 1Glossaryadjustable tray A paper tray that is able to adapt to more than one size of media. All trays used in the printer are adjustable

2Glossary ENWWprinter software Any or all of the software shipped with the printer. The printer is packaged with a compact disc containing the softwa

EN Chapter : 1IndexNumerics10/100Base-TX link B-191200 dpi B-6250-sheet traylocating 7ordering 9paper specifications A-5printing by type and siz

10 Chapter 1: Printer Basics ENWWMemory, Fonts, and Mass StorageDual In-line Memory Module (DIMM)Boosts the ability of the printer to handle large p

2 Chapter : ENprinter’s current B-1Configure Custom Paper message 50Configure Custom Paper setting B-8Configure Fuser Mode Menu setting B-5conf

EN Chapter : 3installing C-8locating C-8EIO Menu B-18EIO slots 7electrical specifications A-18e-mail page, embedded Web server E-3embedded Web

4 Chapter : ENHP Jetadmin softwareusing to delete files from mass storage C-8HP JetDirect print server cardconfiguring network parameters B-18des

EN Chapter : 5manuals, ordering 10marginscustom-size paper 50envelopes 40, A-13mass storage devicesinstalling C-8locating C-8maximum paper siz

6 Chapter : ENhandling 3heavy A-13HP brand 9manually feeding 56ordering 9orientation 39orientation for duplexing 36orientation for special p

EN Chapter : 7features 2help software 20information pages 104locating paper size dial 31locating parts 7maintenance 67memory C-1menu map 14m

8 Chapter : ENfrom embedded Web server E-2from HP LaserJet Utility 102repeateddefects, troubleshooting 93paper jams, clearing 82reports, viewing

EN Chapter : 9Tray 1A4 paper, loading 39clearing paper jams 77customizing operation 55deselecting 99envelope specifications A-11envelopes, loadi

http://www.hp.com/support/lj5100copyright © 2002Hewlett-Packard Company

ENWW Chapter 1: Printer Basics 11MaintenancePrinter Maintenance Kit Contains user-replaceable parts and instructions for routine printer maintenance.

12 Chapter 1: Printer Basics ENWWControl Panel LayoutThe printer’s control panel consists of the following:Figure 4 Control Panel LayoutControl Pa

ENWW Chapter 1: Printer Basics 13Control Panel KeysKey Function[Go] • Places the printer either online or offline.• Prints any data residing in the

14 Chapter 1: Printer Basics ENWWControl Panel MenusFor a complete list of control panel items and possible values, see page B-1.Press [Menu] for ac

ENWW Chapter 1: Printer Basics 15Configure the control panel display language (Optional)By default, the control panel on the printer displays message

16 Chapter 1: Printer Basics ENWWPrinter SoftwareThe printer comes with helpful software on a compact disc. See the start guide for installation ins

ENWW Chapter 1: Printer Basics 17Printer DriversPrinter drivers access the printer features and allow the computer to communicate with the printer (v

18 Chapter 1: Printer Basics ENWWAdditional DriversYou can obtain the following printer drivers by downloading them from the Internet, or by request

ENWW Chapter 1: Printer Basics 19Software for WindowsUse the Typical Install or Custom Install option to install the HP software. (This includes seve

20 Chapter 1: Printer Basics ENWWChoose the Right Driver for Your NeedsChoose a printer driver based on the way you use the printer.• Use the PCL 6

ENWW Chapter 1: Printer Basics 21Software for Macintosh ComputersPostScript Printer Description Files (PPDs)Mac OS 8.6 tp 9.x, Mac OS X classic, and

hp LaserJet 5100, 5100tn, and 5100dtn series printersuse guide

22 Chapter 1: Printer Basics ENWWHP Web JetadminDownload HP Web Jetadmin from the HP Web site (http://www.hp.com/cposupport/software.html). This web

ENWW Chapter 2: Printing Tasks 232Printing TasksOverviewThis chapter presents basic printing tasks, such as:• Selecting the output bin.• Loading the

24 Chapter 2: Printing Tasks ENWWSelecting the Output BinThe printer has two output locations: the rear output bin and the top output bin. To use th

ENWW Chapter 2: Printing Tasks 25Printing to the Top Output BinThe top output bin collects paper face-down, in correct order. The top output bin shou

26 Chapter 2: Printing Tasks ENWWPrinting to the Rear Output BinThe printer always prints to the rear output bin if it is open. Paper comes out of t

ENWW Chapter 2: Printing Tasks 27Adjust the Paper StopFor printing stacks of large paper only, the paper stop on the top output bin prevents long pap

28 Chapter 2: Printing Tasks ENWWLoading Tray 1NoteTo avoid paper jams, do not load trays while the printer is printing.Tray 1 is a multi-purpose tr

ENWW Chapter 2: Printing Tasks 29Loading Tray 2The following instructions are for loading Tray 2 or an optional 250-sheet paper tray. For supported s

30 Chapter 2: Printing Tasks ENWW5 Align the rear guide with the desired paper size. With the guide angled slightly toward the front of the tray, in

ENWW Chapter 2: Printing Tasks 31Loading the 500-Sheet Tray (Optional)The following instructions are for loading standard sizes in a 500-sheet tray (

Hewlett-Packard Company11311 Chinden BoulevardBoise, Idaho 83714© Copyright Hewlett-Packard Company 2002All Rights Reserved. Reproduction, adaptation,

32 Chapter 2: Printing Tasks ENWW6aWhen loading a full stack of media, continue to step 6B. Otherwise, proceed to step 7.6bAlign the tension lever u

ENWW Chapter 2: Printing Tasks 33Printing Both Sides of Paper (Optional Duplexer)The printer can automatically print on both sides of paper with an o

34 Chapter 2: Printing Tasks ENWWGuidelines for Printing Both Sides of PaperCaution Do not print on both sides of labels, transparencies, envelopes,

ENWW Chapter 2: Printing Tasks 35Separating the Printer from the DuplexerBefore you lift the printer, always separate the printer from the duplexer.1

36 Chapter 2: Printing Tasks ENWWPaper Orientation for Printing Both Sides of PaperThe duplexer prints the second side of paper first, so paper such

ENWW Chapter 2: Printing Tasks 37Layout Options for Printing Both Sides of PaperThe four print orientation options are shown below. These options can

38 Chapter 2: Printing Tasks ENWWPrinting Special Paper Special paper includes letterhead, prepunched (including 3-hole punched), envelopes, labels,

ENWW Chapter 2: Printing Tasks 39Paper OrientationFigure 11 Paper Orientation for Tray 1• Load letter, A4, A5, Executive, and B5 paper with the sid

40 Chapter 2: Printing Tasks ENWWPrinting EnvelopesMany types of envelopes can be printed from Tray 1. (Up to 10 can be stacked in the tray.) Printi

ENWW Chapter 2: Printing Tasks 41Loading Envelopes in Tray 11 Open Tray 1 and pull out the tray extension. If the envelopes are longer than 9 inches

ENWW iiiContents1 Printer BasicsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Printer Features and

42 Chapter 2: Printing Tasks ENWWPrinting LabelsUse only labels recommended for use in laser printers. Multi-thickness labels and labels that do not

ENWW Chapter 2: Printing Tasks 43Printing TransparenciesUse only transparencies recommended for use in laser printers. For transparency specification

44 Chapter 2: Printing Tasks ENWWPrinting Rotated PaperThe printer can print letter, A4, A5, Executive, and B5 (JIS) in a rotated orientation (short

ENWW Chapter 2: Printing Tasks 45500-Sheet Tray:1 Rotate the dial inside the front of the tray to the correct paper size.2 Load paper with the side-t

46 Chapter 2: Printing Tasks ENWWPrinting Full-Bleed ImagesFull-bleed images extend from edge to edge of the page. To achieve this effect, use large

ENWW Chapter 2: Printing Tasks 47Printing Cards, Custom-Size and Heavy PaperCustom-size paper can be printed from Tray 1 or the optional 500-sheet tr

48 Chapter 2: Printing Tasks ENWWLoading Custom-Size Paper in the 500-Sheet TrayThe following instructions are for loading custom-sizes in a 500-she

ENWW Chapter 2: Printing Tasks 496aWhen loading a full stack of media, continue to step 6B. Otherwise, proceed to step 7.6bAlign the tension lever up

50 Chapter 2: Printing Tasks ENWWGuidelines for Printing Custom-Size Paper• Do not attempt to print on paper smaller than 3 inches (76 mm) wide or 5

ENWW Chapter 2: Printing Tasks 51If the settings are not available from the software, set the custom paper size from the control panel:1 From the Pri

iv ENWWCustomizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 55Printing by Type and Size of Paper . . . . . . . . . . . . . . .

52 Chapter 2: Printing Tasks ENWWPrinting VellumVellum is special lightweight paper similar to parchment. Print vellum from Tray 1 only, and open th

ENWW Chapter 2: Printing Tasks 53Advanced Printing TasksThis section will help you take full advantage of the printer’s features. These tasks are “ad

54 Chapter 2: Printing Tasks ENWWPrinting the First Page on Different PaperFrom the PCL 6 printer driver, you can choose to print the first page of

ENWW Chapter 2: Printing Tasks 55Customizing Tray 1 OperationCustomize Tray 1 to fit your printing needs.The printer can be set to print from Tray 1

56 Chapter 2: Printing Tasks ENWWManually Feeding Paper from Tray 1The Manual Feed feature allows you to print on special paper from Tray 1, such as

ENWW Chapter 2: Printing Tasks 57Printing by Type and Size of PaperYou can configure the printer to select paper by type (such as plain or letterhead

58 Chapter 2: Printing Tasks ENWW4 From the software or printer driver, select the desired type and size of paper.Note The type and size settings ca

ENWW Chapter 2: Printing Tasks 59Job RetentionThere are four job retention features: Quick Copy, Proof and Hold, Private Job, and Stored Job (all are

60 Chapter 2: Printing Tasks ENWWPrinting Additional Copies of a Quick Copy JobTo print additional copies of a job stored on the printer’s optional

ENWW Chapter 2: Printing Tasks 61Proofing and Holding a JobThe proof and hold feature provides a quick and easy way to print and proof one copy of a

ENWW vCard Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . A-13Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . .

62 Chapter 2: Printing Tasks ENWW5 Press [-Value+] until DELETE appears.6 Press [Select] to delete the job.

ENWW Chapter 2: Printing Tasks 63Printing a Private JobThe private printing feature lets a user specify that a job is not printed until that user rel

64 Chapter 2: Printing Tasks ENWWDeleting a Private JobWhen a user sends a private job, the printer overwrites any previous jobs with the same name.

ENWW Chapter 2: Printing Tasks 65Storing a Print JobThe user can download a print job to the printer’s optional hard disk without printing it. The us

66 Chapter 2: Printing Tasks ENWWDeleting a Stored JobWhen a user sends a stored job, the printer overwrites any previous jobs with the same name. J

ENWW Chapter 3: Printer Maintenance 673Printer MaintenanceOverviewThis chapter explains basic printer maintenance.• Performing routine maintenance.•

68 Chapter 3: Printer Maintenance ENWWPerforming Routine MaintenanceTo ensure optimum print quality, the printer will prompt you to perform printer

ENWW Chapter 3: Printer Maintenance 69Managing the Print CartridgeHP Policy on Non-HP Print CartridgesHewlett-Packard Company cannot recommend use of

70 Chapter 3: Printer Maintenance ENWWContinue Printing When Toner is LowWhen toner is low, the printer’s control panel displays the TONER LOW messa

ENWW Chapter 3: Printer Maintenance 71Redistributing the TonerWhen toner is low, faded or light areas might appear on a printed page. You might be ab

vi ENWW

72 Chapter 3: Printer Maintenance ENWWCleaning the PrinterTo maintain print quality, follow the cleaning procedure (on the following page) every tim

ENWW Chapter 3: Printer Maintenance 73Cleaning the PrinterBefore beginning these steps, turn the printer off and unplug the power cord.1 Open the top

74 Chapter 3: Printer Maintenance ENWWUsing the Printer Cleaning PageIf toner specks appear on the front or back side of your print jobs, follow the

ENWW Chapter 4: Problem Solving 574Problem SolvingOverviewThis chapter will help you to troubleshoot and solve printer problems.Clear paper jams:Occa

58 Chapter 4: Problem Solving ENWWClearing Paper JamsIf the printer’s control panel displays a paper jam message, look for paper in the locations in

ENWW Chapter 4: Problem Solving 59Clearing Jams from the Input Tray AreasNoteTo remove paper from the Tray 1 area, slowly pull the paper out of the p

60 Chapter 4: Problem Solving ENWWClearing Jams from the Top Cover Area1 Open the top cover and remove the print cartridge. CautionTo prevent damage

ENWW Chapter 4: Problem Solving 61Clearing Jams from the Output AreasNoteIf paper is jammed in the top output area, but most of the paper is still in

62 Chapter 4: Problem Solving ENWWClearing Jams from the Optional DuplexerLook for jams in the following locations:The Tray 2 area:1 Slide Tray 2 ou

ENWW Chapter 4: Problem Solving 63The rear section of the duplexer:6 From the rear of the printer, use the handles on both sides of the duplexer to s

ENWW Chapter 1: Printer Basics 11Printer BasicsOverviewCongratulations on your purchase of an HP LaserJet 5100 series printer. If you have not done s

64 Chapter 4: Problem Solving ENWWSolving Repeated Paper JamsIf paper jams occur frequently, try the following:• Check all the paper jam locations.

ENWW Chapter 4: Problem Solving 65Understanding Printer MessagesThe following table explains messages that might display on the printer’s control pan

66 Chapter 4: Problem Solving ENWWCHOSEN LANGUAGE NOT AVAILABLEA print job requested a printer language that does not exist in the printer. The job

ENWW Chapter 4: Problem Solving 67FLASH nINITIALIZINGalternates withDO NOT POWER OFFThe flash DIMM can take a long time to initialize the first time

68 Chapter 4: Problem Solving ENWWMEMORY SETTINGS CHANGEDThe printer changed its memory settings because it did not have enough memory to use the pr

ENWW Chapter 4: Problem Solving 69RAM DISK FILE SYSTEM IS FULLDelete files and then try again, or turn the printer off, and then turn the printer on

70 Chapter 4: Problem Solving ENWWXX.YYPRINTER ERRORPRESS GO TOCONTINUEA printer error has occurred that can be cleared by pressing [Go] in the prin

ENWW Chapter 4: Problem Solving 7140 EIO x BAD TRANSMISSIONalternates withPRESS GO TOCONTINUEThe connection has been broken between the printer and t

72 Chapter 4: Problem Solving ENWW53.xy.zz PRINTER ERRORThere is a problem with the printer’s memory. The DIMM that caused the error will not be use

ENWW Chapter 4: Problem Solving 7366.xy.zz INPUTDEVICE FAILUREalternates withCHECK CABLESAND CYCLE POWERAn error occurred in an external paper handli