HP 280 G1 Specifications Page 97
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CD-ROM or DVD devices are not detected or driver is not loaded.
Cause Solution
Drive is not connected properly or not properly configured. See the documentation that came with the optional device.
Movie will not play in the DVD drive.
Cause Solution
Movie may be regionalized for a different country. See the documentation that came with the DVD drive.
Decoder software is not installed. Install decoder software.
Damaged media. Replace media.
Movie rating locked out by parental lock. Use DVD software to remove parental lock.
Media installed upside down. Reinstall media.
Cannot eject compact disc (tray-load unit).
Cause Solution
Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the
emergency eject hole and push firmly. Slowly pull the tray out
from the drive until the tray is fully extended, then remove
the disc.
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.
Cause Solution
Media is corrupt. Try different media to confirm whether media is valid.
Media has been inserted upside down. Re-insert the media with the label facing up.
The DVD-ROM drive takes longer to start because it has to
determine the type of media played, such as audio or video.
Wait at least 30 seconds to let the DVD-ROM drive determine the
type of media being played. If the disc still does not start, read
the other solutions listed for this topic.
CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available from most
computer stores.
Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device.
To access Device Manager in Windows 7, click Start, select
Control Panel, and then select Device Manager.
To access Device Manager in Windows 8.1, from the Start
screen, type c, select Control Panel from the list of
applications, and then select Device Manager.
2. Restart the computer and let Windows detect the CD or DVD
driver.
Solving CD-ROM and DVD problems 89
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product description 9
- 2 Product Features 12
- Front panel components 13
- Rear panel components 14
- Rear panel components 7 15
- Serial Number Location 16
- 3 Illustrated parts catalog 17
- Misc parts 19
- Generating static 21
- Grounding the work area 22
- Operating guidelines 23
- Routine care 24
- Service considerations 25
- Cables and connectors 26
- Hard Drives 26
- Lithium coin cell battery 26
- SATA hard drives 27
- SATA hard drive cables 27
- SMART ATA drives 27
- Cable management 28
- Preparation for disassembly 29
- Access panel 30
- Front bezel 31
- Optical drive bezel blank 32
- DDR3/DDR3L-SDRAM UDIMMs 33
- Populating DIMM sockets 33
- Installing DIMMs 34
- Expansion cards 35
- Drive positions 39
- Removing an optical drive 40
- Removing a hard drive 41
- Card reader 45
- Heat sink 47
- Processor 48
- 7. Remove the speaker 51
- Speaker 43 51
- Rear chassis fan 52
- Rear chassis fan 45 53
- Hood sensor 54
- Power supply 55
- System board 57
- System board callouts 58
- Computer Setup—File 61
- Computer Setup—Storage 62
- Computer Setup—Security 63
- Computer Setup—Power 66
- Computer Setup—Advanced 67
- Safety and comfort 70
- Helpful hints 71
- Solving general problems 72
- Solving general problems 65 73
- Solving general problems 67 75
- Solving power problems 76
- Solving hard drive problems 77
- Solving display problems 80
- Solving display problems 73 81
- Solving display problems 75 83
- Solving audio problems 84
- Solving audio problems 77 85
- Solving printer problems 86
- Solving Network Problems 91
- Solving Network Problems 85 93
- Solving memory problems 94
- Solving software problems 100
- Solving software problems 93 101
- 8 POST error messages 102
- 10 HP PC Hardware Diagnostics 114
- 11 System backup and recovery 116
- Creating recovery media 119
- System Restore 121
- System Recovery 122
- Recommended Applications 125
- A Battery replacement 126
- B Power Cord Set Requirements 128
- Country-Specific Requirements 129
- C Statement of Volatility 130
- D Specifications 132
- ERecycling 133
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