HP ZBook Studio G5 Mobile Workstation User Manual Page 6
- Page / 192
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Bottom cover ..................................................................................................................................... 33
Battery ............................................................................................................................................... 35
Solid-state drive (M.2) ....................................................................................................................... 37
Optane memory module ................................................................................................................... 39
Memory module ................................................................................................................................ 40
Hard drive/solid-state drive (2.5 inch) .............................................................................................. 42
WWAN modules ................................................................................................................................. 44
WLAN/Bluetooth combo card ............................................................................................................ 46
Hard drive connector ......................................................................................................................... 48
Fingerprint reader board ................................................................................................................... 49
TouchPad ........................................................................................................................................... 50
NFC module ....................................................................................................................................... 52
Bottom speakers ............................................................................................................................... 53
Card reader/audio board ................................................................................................................... 55
Thermal module ................................................................................................................................ 56
System board .................................................................................................................................... 59
RTC battery ........................................................................................................................................ 63
Power button board .......................................................................................................................... 64
Top speaker ....................................................................................................................................... 66
Display assembly ............................................................................................................................... 67
Top cover/keyboard ........................................................................................................................... 76
6 Troubleshooting guide ................................................................................................................................. 77
Resources ............................................................................................................................................................. 78
General troubleshooting steps ............................................................................................................................ 78
Identify the issue ............................................................................................................................... 79
1. Understand the issue .................................................................................................. 79
Boot up sequence ......................................................................................... 79
Failure classication ..................................................................................... 79
2. Examine the environment .......................................................................................... 81
3. Perform a visual inspection of hardware ................................................................... 82
4. Update BIOS and drivers ............................................................................................. 82
Manually updating BIOS and drivers ............................................................ 82
Remotely deploying BIOS and drivers .......................................................... 82
Analyze the issue ............................................................................................................................... 82
5. Remove or uninstall recently added hardware, software .......................................... 82
6. HP Hardware Diagnostics and Tools ........................................................................... 83
HP PC Hardware Diagnostics (UEFI) ............................................................. 83
HP Support Assistant (HPSA) ....................................................................... 85
HP BIOS Conguration Utility (BCU) ............................................................. 86
HP Image Diagnostic Tool ............................................................................. 86
vi
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product description 13
- 2 Components 18
- 8 Chapter 2 Components 20
- Display 9 21
- Keyboard area 22
- Keyboard area 11 23
- 12 Chapter 2 Components 24
- Special keys 25
- Action keys 26
- Keyboard area 15 27
- 16 Chapter 2 Components 28
- 3 Illustrated parts catalog 30
- Computer major components 19 31
- Computer major components 21 33
- Plastics Kit 34
- Mass storage devices 37
- Bracket Kit 39
- Miscellaneous parts 40
- Tools required 41
- Service considerations 41
- Drive handling 42
- Workstation guidelines 43
- Equipment guidelines 44
- Bottom cover 45
- Description Spare part number 47
- Solid-state drive (M.2) 49
- Optane memory module 51
- Memory module 52
- WWAN modules 56
- WLAN/Bluetooth combo card 58
- Hard drive connector 60
- Fingerprint reader board 61
- NFC module 64
- Bottom speakers 65
- 4. Remove the speaker (4) 66
- Card reader/audio board 67
- Thermal module 68
- Discrete graphics models: 70
- UMA graphics models: 70
- System board 71
- RTC battery 75
- Power button board 76
- Top speaker 78
- Display assembly 79
- Top cover/keyboard 88
- 6 Troubleshooting guide 89
- Resources 90
- General troubleshooting steps 90
- Identify the issue 91
- 2. Examine the environment 93
- Analyze the issue 94
- Table 6-5 Boot-error codes 100
- Resolve the issue 101
- 13. Replace the system board 104
- Helpful Hints 105
- During operation 106
- Consulting with HP Service 107
- Power-on issues 107
- AC adapter issue 110
- Battery discharges too fast 112
- Burnt smell 112
- No video (with power) 113
- Blinking lights 114
- Diagnostics error messages 114
- Performance (OS) 116
- Intermittent shutdown 117
- Blue screen 118
- No wake up 122
- Unresponsive 123
- Slow performance 123
- Display anomalies 124
- Dead pixel 127
- No video (internal) 127
- No video (external) 128
- DisplayPort/VGA 128
- Touch screen 130
- I/O devices 131
- Keyboard point stick 132
- Keyboard backlight 132
- TouchPad 133
- Smart card reader 136
- Thunderbolt (TB) 138
- Read-write error 141
- Blue screen (BSOD) error 141
- Noisy hard drive 142
- Mechanical 143
- Noise (sound) 144
- Fan runs constantly 145
- Thermal shutdown (hot) 146
- Stuck power button 146
- Additional information 147
- Processor not executing code 148
- Memory module error 148
- Failure - System Board Error 149
- Additional information 139 151
- Error message list 152
- Bug check symbolic names 152
- Use Windows Debugging Tool 153
- 6. Open the crash dump le 156
- Lookup for Bug Check 0xC2 157
- Additional information 145 157
- Cable management 159
- Connector types 160
- Using Computer Setup 162
- Updating the BIOS 163
- Downloading a BIOS update 164
- Using Windows tools 171
- Before you begin 172
- Creating the recovery media 172
- Restoring and recovery 173
- 10 Specications 176
- Nonvolatile memory usage 181
- Questions and answers 183
- 13 Recycling 188
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