HP ZBook Studio G5 Mobile Workstation User Manual Page 139
- Page / 192
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Storage
NOTE:
●
Back up all critical data prior to drive troubleshooting.
●
Prior to contacting support, HP recommends that you run a drive (HDD, SSD, M.2 drive) test using the HP
PC Hardware Diagnostics (UEFI) tool on the suspected failed drive.
●
Diagnose the hard drive using BIOS, Diagnostics built in the shipping image, or an external USB
(http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html?
jumpid=va_r602_us/en/any/pps/pl_ot_ob_ds_pd/HP_PC_Hardware_Diagnostics_cc/dt).
●
The drive quick test is recommended to quickly (less than 10 minutes) identify the malfunctioning drive.
If the issue still exists, run Extensive Test (more than 2 hours, or loop mode, which will run until an error
occurs).
●
If any test fails, record failure code and contact support for instructions on how to order a replacement
hard drive.
●
If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under
warranty that does not fail the HP Hard Drive Self-Test.
●
If there is no physical problem with the hard drive (or memory), then try reinstalling the Windows
operating system to troubleshoot the problem.
Common issues and possible solutions 127
- Maintenance and Service Guide 1
- Safety warning notice 3
- Table of contents 5
- 1 Product description 13
- 2 Components 18
- 8 Chapter 2 Components 20
- Display 9 21
- Keyboard area 22
- Keyboard area 11 23
- 12 Chapter 2 Components 24
- Special keys 25
- Action keys 26
- Keyboard area 15 27
- 16 Chapter 2 Components 28
- 3 Illustrated parts catalog 30
- Computer major components 19 31
- Computer major components 21 33
- Plastics Kit 34
- Mass storage devices 37
- Bracket Kit 39
- Miscellaneous parts 40
- Tools required 41
- Service considerations 41
- Drive handling 42
- Workstation guidelines 43
- Equipment guidelines 44
- Bottom cover 45
- Description Spare part number 47
- Solid-state drive (M.2) 49
- Optane memory module 51
- Memory module 52
- WWAN modules 56
- WLAN/Bluetooth combo card 58
- Hard drive connector 60
- Fingerprint reader board 61
- NFC module 64
- Bottom speakers 65
- 4. Remove the speaker (4) 66
- Card reader/audio board 67
- Thermal module 68
- Discrete graphics models: 70
- UMA graphics models: 70
- System board 71
- RTC battery 75
- Power button board 76
- Top speaker 78
- Display assembly 79
- Top cover/keyboard 88
- 6 Troubleshooting guide 89
- Resources 90
- General troubleshooting steps 90
- Identify the issue 91
- 2. Examine the environment 93
- Analyze the issue 94
- Table 6-5 Boot-error codes 100
- Resolve the issue 101
- 13. Replace the system board 104
- Helpful Hints 105
- During operation 106
- Consulting with HP Service 107
- Power-on issues 107
- AC adapter issue 110
- Battery discharges too fast 112
- Burnt smell 112
- No video (with power) 113
- Blinking lights 114
- Diagnostics error messages 114
- Performance (OS) 116
- Intermittent shutdown 117
- Blue screen 118
- No wake up 122
- Unresponsive 123
- Slow performance 123
- Display anomalies 124
- Dead pixel 127
- No video (internal) 127
- No video (external) 128
- DisplayPort/VGA 128
- Touch screen 130
- I/O devices 131
- Keyboard point stick 132
- Keyboard backlight 132
- TouchPad 133
- Smart card reader 136
- Thunderbolt (TB) 138
- Read-write error 141
- Blue screen (BSOD) error 141
- Noisy hard drive 142
- Mechanical 143
- Noise (sound) 144
- Fan runs constantly 145
- Thermal shutdown (hot) 146
- Stuck power button 146
- Additional information 147
- Processor not executing code 148
- Memory module error 148
- Failure - System Board Error 149
- Additional information 139 151
- Error message list 152
- Bug check symbolic names 152
- Use Windows Debugging Tool 153
- 6. Open the crash dump le 156
- Lookup for Bug Check 0xC2 157
- Additional information 145 157
- Cable management 159
- Connector types 160
- Using Computer Setup 162
- Updating the BIOS 163
- Downloading a BIOS update 164
- Using Windows tools 171
- Before you begin 172
- Creating the recovery media 172
- Restoring and recovery 173
- 10 Specications 176
- Nonvolatile memory usage 181
- Questions and answers 183
- 13 Recycling 188
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