Hp EliteBook 2170p Notebook PC User Manual

User Guide

An external device is not working ... 87The wireless network connec

installing 52removing 51hard drive light 8, 54hard drive recovery 73hard drive, identifying 12headphone (audio-out) jack 10Hibernationexiting 36initia

Rreadable media 35recovery 74recovery partition 73recyclecomputer 74refresh 74regulatory informationregulatory label 82wireless certification labels 8

WWAN antennas, identifying 11WWAN device 13, 16Zzooming TouchPad gesture 2392 Index

1WelcomeAfter you set up and register the computer, it is important to take the following steps:●Take a minute to browse the printed Windows 8 Basics

Finding informationThe computer comes with several resources to help you perform various tasks.Resources For information aboutSetup Instructions poste

Resources For information aboutLimited Warranty*To access this guide, from the Start screen, select theHP Support Assistant app, select My computer, a

2 Getting to know your computerTopTouchPadNOTE: Your computer may look slightly different from the illustration in this section.Component Description(

LightsComponent Description(1)Wireless light ●Off: An integrated wireless device, such as a wirelesslocal area network (WLAN) device and/or a Bluetoot

Buttons and fingerprint reader (select models only)Component Description(1) TouchPad on/off button Turns the TouchPad on and off.(2) Fingerprint r

KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used sy

FrontComponent Description(1)Wireless light ● White: An integrated wireless device, such as awireless local area network (WLAN) device and/or a Bluet

RightComponent Description(1) Media Card Reader Reads data from and writes data to digital memory cardssuch as Secure Digital (SD).(2)Power switch●W

© Copyright 2012, 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany unde

LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as ade

DisplayComponent Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLAN) (select mo

BottomComponent Description(1) Vents (2) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically tocool internal c

3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil

Using operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network,manage wireless netwo

Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:● A broadband modem (either DSL or cable) (1) and high

Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. I

For information about inserting and removing the SIM, see Inserting and removing a SIMon page 17.For information about HP Mobile Broadband and how to

To remove a SIM, press in on the SIM, and then remove it from the slot.Using GPS (select models only)Your computer may be equipped with a Global Posit

2. Plug the other end of the network cable into a network wall jack (2) or router.NOTE: If the network cable contains noise suppression circuitry (3),

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi

Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.Using TouchPad gesturesYour TouchPad or

TappingTo make an on-screen selection, use the tap function on the TouchPad.●Point to an item on the screen, and then tap one finger on the TouchPad z

Pinching/zoomingPinching and zooming allow you to zoom out or in on images or text.●Zoom in by placing two fingers together on the TouchPad zone and t

Flicking (select models only)Flicking allows you to navigate through screens or quickly scroll through documents.●Place three fingers on the TouchPad

Top-edge swipeThe top-edge swipe allows you to open apps available from the Start screen.IMPORTANT: When an app is active, the top-edge gesture varies

Using the keyboardThe keyboard and mouse allow you to type select items, scroll and to perform the same functions asusing touch gestures. The keyboard

Shortcutkey Key Description+ tab Switches between open apps.NOTE: Continue to press this key combination until the app youwant opens.alt + f4 Closes a

Hot keycombinationDescriptionfn+f4 Switches the screen image among display devices connected to the system. For example, if amonitor is connected to t

Component Description(1) fn key Turns the embedded numeric keypad on and off when pressedin combination with the num lk key.NOTE: The embedded numeri

iv Safety warning notice

5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)● Integrated webcam● Preinstalled multimedia softwa

NOTE: Refer to the Getting to know your computer on page 4 section for information on what typeof volume controls your computer has.Connecting headpho

Administrators can set the security level for Face Recognition in the Security Manager Setup Wizardor HP ProtectTools Administrative Console. For more

To connect a VGA display device to the external monitor port:1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as

To connect a video or audio device to the DisplayPort:1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.2. Connect t

6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to see both types of

NOTE: You cannot initiate any type of networking connection or perform any computer functionswhile the computer is in the Sleep state.Intel Rapid Star

Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, followthese steps:1. F

To access battery information:▲ To access battery information, from the Start screen, select the HP Support Assistant app, andthen select Battery and

NOTE: For additional information about the power meter, see Using the power meter andpower settings on page 37.If the computer is on or in the Sleep s

Table of contents1 Welcome ...

CAUTION: Removing a battery that is the sole power source for the computer can cause loss ofinformation. To prevent loss of information, save your wor

Calibrate a battery before using it if it has been stored for one month or more.Disposing of a user-replaceable battery (select models only)WARNING! T

Testing an AC adapterTest the AC adapter if the computer exhibits any of the following symptoms when it is connected toAC power:●The computer does not

7 External cards and devicesUsing Media Card Reader cards (select models only)Optional digital cards provide secure data storage and convenient data s

3. Press in on the card (1), and then remove it from the slot (2).NOTE: If the card does not eject, pull the card out of the slot.Using smart cards (s

Removing a smart card▲ Grasp the edge of the smart card, and then pull it out of the smart card reader.Using a USB deviceUniversal Serial Bus (USB) is

Removing a USB deviceCAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to removethe USB device.CAUTION: To reduce the

Using optional external devices 47

8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d

Intel Smart Response Technology (select models only)Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) cachingfeature

Using the TouchPad ... 20Turning the TouchPad o

3. Slide the service door toward the front of the computer (2), and then lift the service door (3) toremove it.Replacing the service doorReplace the s

4. Tighten the screws (3) to secure the service door.5. Insert the battery (see Inserting or removing the battery on page 39).Replacing or upgrading t

7. Pull the hard drive tab (2) to lift the hard drive out of the hard drive bay.Installing a hard driveTo install the hard drive:1. Lower the hard dri

3. Replace the service door (see Removing or replacing the service door on page 49).4. Replace the battery (see Inserting or removing the battery on p

Using HP 3D DriveGuard (select models only)HP 3D DriveGuard protects the hard drive by parking the drive and halting data requests under eitherof the

Using HP 3D DriveGuard softwareThe HP 3D DriveGuard software enables you to perform the following tasks:● Enable and disable HP 3D DriveGuard.NOTE: De

9SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS) c

Using passwordsA password is a group of characters that you choose to secure your computer information. Severaltypes of passwords can be set, dependin

Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.DriveLock master password* Protects

3. Use a pointing device or the arrow keys to select Security > Setup BIOS AdministratorPassword, and then press enter.4. When prompted, type a pas

Enabling and exiting user-initiated Hibernation ... 36Setting password protection on wakeup ...

Entering a BIOS administrator passwordAt the BIOS administrator password prompt, type your password (using the same kind of keys youused to set the pa

11. To confirm DriveLock protection on the drive you have selected, type DriveLock in theconfirmation field, and then press enter.NOTE: The DriveLock

Removing DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th

Removing Automatic DriveLock protectionTo remove DriveLock protection in Computer Setup, follow these steps:1. Turn on or restart the computer, and th

NOTE: Under some circumstances a firewall can block access to Internet games, interfere withprinter or file sharing on a network, or block authorized

Using the fingerprint reader (select models only)Integrated fingerprint readers are available on select computer models. In order to use the fingerpri

10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding

b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo

c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int

CAUTION: Avoid the following cleaning products:Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, andhydrocarbons, whic

Removing the hard drive ... 51Installing a hard drive ...

Using SoftPaq Download ManagerHP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information forHP business computers w

11 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up your entir

NOTE: The backup process may take over an hour, depending on file size and the speed of thecomputer.1. From the Start screen, type backup, click Setti

NOTE: For additional information on recovering information using the Windows tools, perform asearch for these topics in Help and Support. From the Sta

Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres

3. Click Change PC settings in the bottom-right corner of the screen, and then select Generalfrom the PC settings screen.4. Under Remove everything an

12 Computer Setup (BIOS) and AdvancedSystem DiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication

To exit Computer Setup menus, choose one of the following methods:● To exit Computer Setup menus without saving your changes:Click the Exit icon in th

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are disp

Using SoftPaq Download Manager ... 7011 Backup and r

NOTE: If you need to stop a diagnostics test while it is running, press esc.80 Chapter 12 Computer Setup (BIOS) and Advanced System Diagnostics

13 SupportContacting supportIf the information provided in this user guide or Help and Support does not address your questions,you can contact support

LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp

14 Specifications● Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel internationa

A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your

B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through Help and Support.From the Start

The computer screen is blankIf the screen is blank but you have not turned off the computer, one or more of these settings may bethe cause:●The comput

An external device is not workingFollow these suggestions if an external device does not function as expected:●Turn on the device according to the man

C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec

IndexAAC adapter, testing 42administrator password 57advanced system diagnostics 79airport security devices 48antivirus software 63audio functions, ch