Hp XP P9500 Storage User Manual download pdf (Page 55)

Possible causesProblem

A corresponding external volume was not found for the external

path with the highest priority.

"?" displays in the LUN ID (Highest Priority) column

of the Discovered External Volumes table (Add

External Volumes window).

Confirm the connection with the external system that failed during

volume discovery, and perform the operation again.

Confirm the connection with the external system; also confirm that

the external volume is correctly configured in the external system,

then perform the operation again.

External volume discovery was not completed

because of failure.

Click Refresh View on the Remote Web Console main window. If

the status remains Checking, perform the reconnect operation again.

After reconnecting an external volume or system,

10 minutes have passed but the status has not

change from Checking.

If the problem persists after a reasonable time, call the HP Technical

Support.

Click Refresh View on the Remote Web Console main window.After disconnecting an external volume or system,

the status does not change from Cache Destage.

Note that the time required for write processing from cache to the

external volume depends on volume capacity. More time is required

for larger volumes. Processing speed is about 20 MB/s. However,

this also depends on the performance and status of the external

system.

If status does not change from Cache Destage after a reasonable

time, call the HP Technical Support.

The device status is currently changing. Wait a few minutes, and

then check the status again. When the transition of the device status

The message, "INTERVENTION REQUIRED", is

issued to the mainframe host as the device status.

has completed normally, the device can be used immediately. If

the device is blocked as a result of the status transition, see the

problem above, "The external volume is blocked".

See the problem above, "The external volume is blocked"The message, “DEVICE ERROR", is issued to the

mainframe host as the device status.

Troubleshooting external path status

The following table shows path statuses in the View External LUN Properties window. Descriptions

and corrective actions you can take are provided.

Also, see Troubleshooting path errors for specific storage systems (page 57).

Corrective actionDescriptionStatus

Call the HP Technical Support.The path status cannot be determined.Unknown

The port is blocked because of microcode

replacement, package replacement, or other

The external port is blocked.Blockade

factor. Check the status of the local storage

system. If you cannot restore the path, call the

HP Technical Support.

The port of the external system is recognized.

See your device manufacturer's documentation

An external system setting has changed. For

example, the path definition was deleted, or the

External device

setting changed

to verify that the settings on the volumes in

question have not changed.

external system itself was replaced by another

device.

Check the external volume capacity. Delete the

external volume, and then remap to it.

The external volume capacity was reduced.LDEV size reduced

The path cannot be used to access the external

system. Check the status of the external system.

The reply of the external system was NOTREADY.

Either the drive is spinning up or the system is

being formatted.

Not ready

If you cannot restore the path, call the HP

Technical Support.

Troubleshooting external path status 55

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