Hp Insight Management Agents User Manual Page 1

HP Insight Management Agents 9.0User GuideAbstractThis guide provides information about the Hewlett-Packard Insight Management Agents software, includ

Java Virtual Machine requirementsHP Web-Enabled System Management software requires Java for full functionality. At a minimum,the help system relies o

• Capacity—Displays the size of the logical drive. A megabyte (MB) is 1,048,576 bytes, agigabyte (GB) is 1,073,741,824 bytes, and a terabyte (TB) is a

SAS Storage SystemSelect a storage system item from the SAS HBA submenu to display the following information aboutstorage systems.• Connection Type di

• Thermal Status displays the temperature status of the drive system. The following values arepossible:◦ OK - The temperature is within normal operati

Portal InformationThere can be one or more portals for each iSCSI Instance. The following information will bedisplayed in a separate section for each

• Session ID displays the initiator-defined portion of the iSCSI Session ID.• Initial R2T displays the request-to-transmit setting. The following valu

Associated iSCSI ConnectionsThere will be a connection link that is associated to the displayed session.Connect InformationThe information displayed f

◦ noDigest◦ crc32c• Data Integrity displays the iSCSI data digest scheme in use within this connection. The followingvalues are valid:◦ none◦ other◦ n

◦ NVRAM Invalid◦ Calibration Table Invalid◦ If the power supply is absent, the status is "Not Applicable"• Used Capacity (%)—Represents the

◦ OK—If the thermal temperature status and thermal CPU fan status and thermal Systemfan status are all OK.◦ Unknown—The thermal features are not suppo

Fault Tolerant Fans InformationThis section displays an entry for each of the device or system processor fans.• Fan—The number that uniquely specifies

Accessing on a different operating systemsTo access Insight Management Agents from a browser running on a machine not running a MicrosoftOS, complete

Advanced Memory Protection (AMP)This section displays the following information about the Advanced Memory Protection sub-system.• AMP Mode Status—Disp

◦ Online Spare—This system can be configured for Online Spare Advanced MemoryProtection.◦ LockStep—This system can be configured for LockStep Advanced

◦ Unlock Error—The board or cartridge is unlocked when it should not be. Be sure that theboard of cartridge is locked.◦ Configuration Error—The board

◦ RIMM◦ SRIMM◦ DDR2 FB-DIMM◦ DDR3 FB-DIMM◦ Size - Displays the Size of the memory Module in Mega Bytes◦ Technology - Displays the technology of Memory

Management ProcessorIntegrated Lights-Out (iLO) NICThe NIC section displays the following information about the NIC in the iLO. Not all fields aresupp

• iLO Security Override Switch—Displays the Integrated Lights-Out security state. The iLOSecurity Override Switch field is supported only in case of I

Modem", "External Port", "External Modem", "External Direct Connect," or "External XonXoff".The tables ma

• SRAM• EEPROM• I2C• Boot Block• Thread Initialization• Rack Infrastructure• Reset Integrated Lights-Out (iLO)The Reset Remote Insight button is used

Select Save Thresholds to save any thresholds that have been modified and delete any disabledthresholds.Creating ThresholdsTo create a threshold, sele

direct access to hardware and all memory. The OS switches application threads to privilegedmode to access operating system services.) This counter dis

When the System Management Homepage is launched for the first time on operating systems otherthan those from Microsoft and Linux, anonymous access to

• Processor Queue Length—Number of threads in the processor queue. There is a single queuefor processor time even on computers with multiple processor

between the values observed in the last two samples, divided by the duration of the sampleinterval.• Pages Input/sec—Number of pages read from disk to

Pool Nonpaged Bytes: _Total. This counter displays the last observed value only; it is not anaverage.• Cache Copy Reads/sec—Frequency of reads from pa

Physical Disks• Volume—Name of the physical drive for which statistical information is gathered.• Queue Length—Average number of both read and write r

System ConfigurationAuto RecoveryThis section provides Automatic Server Recovery (ASR) configuration information, tells you whenthe server was last re

recovery process after a fault occurs. If the timeout period is set too low on a heavily utilizedserver, the timeout could occur before the software s

SecurityThe Security section displays each of the following security parameters as either Enabled or Disabledfor the selected device:• Serial Port Con

CPUsThe following information about each processor in the system is available in this window. Thisinformation may vary depending on device type.• Proc

Advanced Memory ProtectionThis section displays the following information about the Advanced Memory Protection sub-system.• Advanced Memory Protection

• Online Spare Memory— A single spare bank of memory is set-aside at boot time. If enoughECC errors occur, the spare memory is activated and the memor

Deploying the configurations to servers running NetWareIn NetWare, the webagent.INI file is located in the sys:\system\cpqmgmt\webagentdirectory and s

General I/O DevicesThis section displays information about the following I/O devices:• Diskette Drives—This section lists and describes the device dis

– Synch DRAM (Synchronous DRAM)– UnknownSystem Resources• This section lists the resources in use by the device or client workstation in the following

• Serial Number displays physical the serial number of the device or client system board. Usethis for identification and registration purposes. N/A ap

• Next Enclosure Serial Number• Address• Redundant• Load State• Input Power Type• Maximum Power• Enclosure Power Supplies• Condition• Power Supply• Se

• Part Number• Spare Part Number• Position (Slot Number)• Height \ Width \ Depth• Number of Bays Occupied• Enclosure Fuses• Condition• Fuse• Location•

Subclasses:• CPQ_SystemContextSwitchRate◦◦ CpqQueueLength◦ Processes◦ RegistryUsage◦ SystemUpTime◦ TotalThreads• CPQ_ServerAccessPermissionErrors◦◦ Co

• CPQ_CacheCopyReadHitsPercent◦◦ CopyReadRate• CPQ_PhysicalDiskCurrentDiskQueueLength◦◦ DiskBytesPersec◦ DiskQueueLength◦ DiskReadBytesPersec◦ DiskRea

◦ SegmentsRate◦ SegmentsRetransmitRate• CPQ_ProcessCpuTimePercent◦◦ PageFaultRate◦ PageFileBytes◦ PrivateBytes◦ PrivelegedTimePercent◦ Process◦ Thread

• ASR Timeout NMI—The server has generated an ASR NMI because the ASR timer has notbeen refreshed. This generally indicates a driver has not relinquis

• Server Manager Failure—An error occurred in the server interface with the Server Manager.• UPS A/C Line Failure/Shutdown or Battery Low—The device h

NOTE: The Security Alert dialog box shown is specific to Internet Explorer. However,Netscape 4.0 and later is supported as well.NOTE: If you want to i

Remote-Insight Board event logThe Event Log section displays the list of events stored in the Remote-Insight Board event log. Auser with the appropria

3 Subsystem specific to a NetWare operating systemOperating system overviewHP now provides operating system management for NetWare environments. The N

• System Time—The date and time kept by this server.• Up Time—The time (in hundredths of a second) since this server was last restarted.• User Count—T

User Information pageThe User Information page lists all user accounts in this file server. Users in the table might or mightnot be logged in at the t

Table 3-4 Available status conditionsAudit connection recordedNeed security changeDS audit connection recordedMacStationLogout in progressConnection a

• TimeOffset—In the format of +/- XX:XX:XX (hour:minute:second). To do a set, modify the valuein the predefined format in the text field, and click SE

4 CR3500 RAID Array SCSI controllerMass storage RAID ArrayThis section displays RAID array information. Five banners appear in this section.RAID array

Physical Drive status• The following conditions are valid:• On Line—The drive attached to this channel is a fully-functional member of this RAID set.•

• Cache Size—Displays the cache size in megabytes.• DIMM A Size—Displays the Dual Inline Memory Module A size in megabytes.• DIMM B Size—Displays the

External Expansion CabinetThis section displays the External Expansion Cabinet information. The following conditions arevalid:• Power Supply Status—Di

NOTE: If you have enabled anonymous access, then you can access the System ManagementHomepage displays without asking for any credentials locally.NOTE

Support and other resourcesInformation to collect before contacting HPBe sure to have the following information available before you contact HP:• Soft

HP authorized resellersFor the name of the nearest HP authorized reseller, see the following sources:• In the United States, see the HP U.S. service l

Term A term or phrase that is defined in the body text of the document,not in a glossary.User input Indicates commands and text that you type exactly

A TroubleshootingInsight Management Agents for servers issuesInability to perform remote reboot on a server from the Management Console1. Load CPQAGIN

1. Select Edit Preferences>Advanced (expand)>Cache.2. Under the Compare the page in the cache to the page on the network heading, select theever

• Frame sizes are optimized for medium-sized fonts. If you switch your browser to use larger orsmaller fonts, then you must manually adjust the frame

IMPORTANT: For Windows Server 2003, Windows 2000, Windows NT, NetWare 5.1,and NetWare 6.0 (SNMP Only), enter the Monitor and Control community strings

under Configure SNMP Service. The Insight Manager community string is set in the DeviceSetup window from the management console (select Device Setup f

Load the device driver using one of the following methods:• If an HP SCSI controller is installed in the monitored system, load the correct device dri

Problems if the address 127.0.0.1 is not added to SNMP host listThe following problems occur only if the address 127.0.0.1 is not added to the SNMP ho

• Management processor – Integrated Lights Out• Data source• Switch to List view• Switch to Icon view• Legend• RefreshUserThe User field displays the

1. Select Operation>Hardware Setup.2. Re-select the tape drive to use. If these actions do not eliminate the error message, the tapedrive might not

Identifier when HP Systems Insight Manager performs an SNMP SET command to the NetWareserver.1. To remove the permanence of the Global Unique Identifi

GlossaryThis Glossary provides the list of all the glossary terms and their definitions.AAutomatic ServerRecovery (ASR)A server feature designed to au

NNetWare LoadableModule (NLM)Executables that run under the Novell NetWare operating system.NetWarePeripheralArchitecture(NWPA)The goal of the NetWare

IndexAaccountsuser, 11Adapter Information Page, 145array controllers, 20ASR POST failure, 159authorized resellers, 150Bbrowserrequirements, 9CClient d

typographic conventions, 151Uupdate serviceregistering, 150User Information Page, 143Vvaluesinability to change,, 160Wwarranty, 150Web-enabled Managem

Figure 4 System Management Homepage — List ViewSwitch to icon viewDisplays the System Management Homepage contents as folder icons.Figure 5 System Man

Figure 6 System Management Homepage — Status IconsRefreshClick on the Refresh link to refresh the System Management Homepage.Body frameThe body of the

• System Configuration• Version ControlFigure 7 System Management Homepage — Home tabOverall System Health StatusThe Overall System Health Status disp

© Copyright 2010, 2012 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice. The only warrant

The window also displays information about the following NIC components:• Embedded NIC• Integrated Lights-Out NICNICThe NIC displays information about

Settings tabThe Settings tab provides you with the ability to access the agent options and define theManagement HTTP Server security settings.Figure 8

Figure 10 System Management Homepage — SNMP & Agent Settings pageIf you make Management Agents Configuration changes, you must click the Restart A

SecurityProvides following options and also contains notes which describe the usage of the each of theoption available and also procedure to set the v

are considered less secure than certificate based trust modes. The following are the securityoptions in the Trust Mode:◦ Trust by Certificate—Sets HP

Tasks tabThe Tasks tab displays links to task-oriented pages provided by participating HP Web-EnabledSystem Management software.NOTE: If the HP Web-En

Figure 13 System Management Homepage — Webapps tabSupport tabThe Support tab contains of links to available support services like – ProLiant Essential

2 Agent informationManagement Host agentThe Management Host agent gathers data for the HP Host OS MIB. This data includes:• Server/host name and OS ve

Threshold AgentThe Threshold Agent is designed to provide support for HP Insight Manager user-defined thresholds.It also provides a generic way to set

Cluster resources groupsThe Cluster Resources Groups section displays the cluster resources by resource group. The followinginformation might appear:•

Contents1 HP Insight Management Agents for servers...9Browser requirements ...

Cluster interconnectThe Cluster Interconnect section displays the following information about the adapters used forcluster interconnections:• Network—

◦ Printer—A printer device.◦ Processor—An operating device, such as a central processing unit or ProLiant StorageSystem.◦ WORM drive—A write-once, rea

• Transfer Mode—Displays the data transfer mode of the disk drive. The following values arevalid:◦ PIO Mode 0—The data transfer mode is programmed inp

◦ Failed—Indicates that more physical drives have failed than the RAID level of the logicaldrive can handle without data loss.◦ Unknown—The agent cann

The following information displays for each controller:• Model—Displays the type of controller card.• Controller Status—Displays the array controller

◦ Unsupported Drives—One or more attached drives has been determined to be incapableof properly supporting redundant controller operation.◦ Expand in

• Rebuild Priority—Displays the logical drive rebuild priority of the controller. The followingvalues are valid:◦ Low—Indicates the rebuild priority i

◦ Unavailable—An Array Accelerator has not been configured.◦ Unknown—The Storage Agents cannot determine the status of the Array Accelerator. Youmay n

• Error Code—Displays the status of the cache operations. The following values are valid:None—Cache operations are currently configured and enabled fo

◦ Redundant Size Mismatch—Cache operations are temporarily disabled. The cache sizeson the redundant controllers do not match.◦ Redundant Cache Failur

User Preferences...24Tasks tab...

• Total Memory—Displays the total amount of accelerator memory, including both battery-backedand non-battery-backed memory.• Write Cache—Displays the

IMPORTANT: The Start or Stop button only displays if you are logged on as an administrator oran operator, SNMP Sets are enabled, and a SNMP Community

• Authentication Status—Displays the authentication status for this device. The following valuesare valid:◦ Authentication Passed—The physical drive h

• Current Speed—Displays the current negotiated data transfer rate for a SCSI physical drive.The possible values are:◦ Asynchronous—The negotiated dat

◦ 6.0 Gbps—The negotiated link rate for this drive is 6.0 gigabits per second.◦ Unknown—The agent is unable to determine the negotiated link rate for

• Power On Hours—Indicates the total number of hours that the physical disk has been poweredon.• SSD Wear Status—Indicates the solid state disk wear s

◦ Failed—The on-line spare has failed and is no longer available for use.◦ Inactive—The monitored system has an on-line spare configured, but is not c

to available sectors in the reallocation area. If too many sectors have been reallocated, theremay be a problem with the drive.• Spinup Time—Displays

• SCSI Bus Faults—Displays the number of times that SCSI bus parity, overrun, or underrun errorshave been detected on the SCSI bus. Since the controll

• Reallocation Aborts—When the physical drive is failed due to an error that occurred whenthe controller was trying to reallocate a bad sector, a Real

Temperature Information...66Fan Information...

that requires drive replacement. If you observe that the count is increasing over time, replacethe drive.• Self-Test Errors—Indicates if a physical dr

• Hot-Plug Count—Indicates the number of times this physical drive was removed via a hot-plugevent from a storage system since the drive was stamped.

configuration change (e.g. mistakenly replacing a dual ported drive with a single porteddrive.)◦ Erasing—Indicates that the logical drive is currently

operation despite simultaneous failure of any 2 drives in the array, whereas RAID 4 andRAID 5 can only sustain failure of a single drive.◦ RAID 50—Dis

Identify Drive1. Select the length of time to identify the physical drives that make up the logical drive from thedrop-down list box, and then click t

• Protocol Type—Displays the protocol used to communicate with the tape library. The followingvalues are valid:◦ Parallel SCSI—The protocol is Paralle

• Total Moves—Displays the number of tape moves for the library loader arm.• Service Hours—Displays the number of hours of operation for the library.A

• Current Speed—Displays the current negotiated data transfer speed for Parallel SCSI tapedrives. The possible values are:◦ Asynchronous—The current d

• Uncorrectable—Displays the total number of read and write errors which could not be corrected.This value is maintained from the moment the Tape Hard

The storage system information is listed below:• Box Type—Displays the type of drive enclosure, or box. The following types are possible:External Stor

Connection Information...105Sub-system Classification...

• Thermal Status—Displays the temperature status of the drive system. The following values arepossible:◦ OK—The temperature is within normal operating

◦ Unknown—The Storage Agents do not recognize the redundant power supply. You mayneed to upgrade your software.◦ No Redundant Power Supply—This ProLia

• Connection Type displays the type of connection between the server and the box. The followingvalues are possible:◦ Fibre Attached - This chassis is

◦ Disabled - The recovery server option is installed, but it has been disabled by software.This is done to temporarily prevent the secondary server fr

• Fan Status displays the current status of the fans in the storage system backplane. The followingvalues are possible:◦ OK - The fans are installed a

• Power Supply Status displays the current status of the storage system backplane fault tolerantpower supply. The following values are possible:◦ OK -

Power Supply InformationThis information is not available for all types of storage systems.• Description displays the description of the power supply.

◦ Fans - This is a composite of all the installed fan modules.◦ Unknown - The Storage Agents are unable to determine the location of this storage syst

• Controller Status displays the status of the controller hardware. The following values are valid:OK - The controller is operating normally.◦◦ Failed

Accelerator InformationThis section displays the following information about fibre array controllers that are installed in astorage system.• Status di

System Resources ...131System Summary ...

in memory. When the microprocessor reads or writes data, the system counts the value of thebits in each byte. If the total does not match the system v

◦ Expand in Progress Cache operations are temporarily disabled due to an expand of alogical drive. When the expand operation completes, the accelerato

Select any of the physical drives from the Mass Storage submenu to display more information aboutthe drive. The following information can be displayed

• Current Width displays the current negotiated data transfer width for the physical drive. Thepossible values are:◦ Narrow (8 bits) - The negotiated

Identify DriveSelect the length of time to identify the physical drive from the drop-down list box and then selectthe Start button. The page will auto

◦ Expanding - The logical drive is currently doing Automatic Data Expansion. DuringAutomatic Data Expansion, fault tolerance algorithms redistribute l

• Accelerator indicates whether the logical drive has an Array Accelerator board configuredand enabled. The following values are valid:◦ Enabled - The

Associated Snapshot Resource VolumeSelect the listed snapshot resource volume to see the logical drive information for the snapshotresource volume.Sna

Snapshot InformationThe Snapshot Information includes the instance number, space used, creation date and time, if itis mounted, and type of access all

• World Wide Node Name displays the world wide node name of the switch.• World Wide Port Name displays the world wide port name of the switch.• IP Add

A Troubleshooting ...153Insight Management Agents for servers issues.

◦ Not Connected - Indicates that the fibre channel port is not connected or the device towhich it is connected is powered down.◦ Unknown - Indicates t

• Controller Bus displays the array controller's bus number for the connection to this storagesystem.• The condition of the connection path, the

◦ Third-party SCSI Controller Model◦ Unknown—The driver software or storage agents might need to be upgraded, or youhave a SCSI controller in the syst

The following information is a list of device types and the information displayed for all SCSI devices:• Device Type—Identifies the type of SCSI devic

• Service Hours—Displays the number of hours in service.• Total Moves—Displays the total number of moves.• Door Status—Displays the tape library door

Tape devicesSelect a tape device entry in the SCSI controller submenu to display a list of information and statusassociated with the selected tape dev

◦ Serial Number—Displays the serial number assigned to the tape autoloader mediachanger. This value is based on thee serial number as returned by the

CD Library InformationSelect the Library Information entry from the CD Storage System list to display the followinginformation:• Status—Displays the c

• Thermal Status—Displays the temperature status of the drive system. The following values arepossible:◦ OK—The temperature is within normal operating

◦ Unknown—The Storage Agents do not recognize the redundant power supply. You mightneed to upgrade your software.◦ No Redundant Power Supply—This ProL

1 HP Insight Management Agents for serversThe HP System Management Homepage version 8.25 and later acts as the Web server for theManagement Agents. Fo

• S.M.A.R.T. Support—Indicates if S.M.A.R.T. support is available for this SCSI drive. Thefollowing values are valid:◦ Not Available—Predictive failur

1. Ensure that all system and storage system cables are intact and seated properly. Youmight need to replace the cables.2. Be sure that the ProLiant S

• Hard Write Errors—Displays the number of write errors that could not be recovered by physicaldrive retries. These errors are counted over the time l

• Not Preserved - No Drive Support—The statistics are not saved across power cycles becausethe physical drive does not contain a unique identifier to

◦ Distributed Data Guarding—(RAID 5) stores parity data across all the physical drives inthe array and allows more simultaneous read operations and hi

SCSI bus informationSelect a SCSI device from the SCSI controller submenu to display more information about thedevice. The following information might

device will not provide maximum performance. Maximum throughput is achieved when boththe SCSI controller and device support a wide 16-bit data bus. Th

SAS Host Bus AdapterSelect a host bus adapter entry from the Mass Storage list to display the following information:• Model—Displays the HBA's mo

◦ Not Authenticated—The physical drive could not be authenticated as a genuine HP harddrive. The host bus adapter will no longer control the drive LED

• SmartSSD Usage Remaining—Displays the percentage of life remaining for this solid statedisk.• Estimated Life Remaining based on workload to date—Ind