Hp Officejet 7612 Wide Format e-All-in-One User Manual Page 163
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Solve printer management problems
This section provides solutions to common problems that involve managing the printer. This section
contains the following topic:
●
Embedded web server cannot be opened
NOTE: To use the embedded web server, the printer must be connected to a network using either
an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is
connected to a computer with a USB cable.
TIP: You can visit the HP online support website at www.hp.com/support for information and utilities
that can help you correct many common printer problems.
Embedded web server cannot be opened
Check your network setup
●
Make sure you are not using a phone cord or a crossover cable to connect the printer to the
network.
●
Make sure the network cable is securely connected to the printer.
●
Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
●
Make sure the computer that you are using is connected to the network.
NOTE: To use the EWS, the printer must be connected to a network. You cannot use the
embedded web server if the printer is connected to a computer with a USB cable.
Check your web browser
●
Make sure the web browser meets the minimum system requirements. For more information,
see
Embedded web server specifications on page 168.
●
If your web browser uses any proxy settings to connect to the Internet, try turning off these
settings. For more information, see the documentation available with your web browser.
●
Make sure JavaScript and cookies are enabled in your web browser. For more information, see
the documentation available with your web browser.
Check the printer IP address
●
To check the IP address of the printer, obtain the IP address by printing a network configuration
page. On the printer control panel, touch
(Wireless), touch Settings, and then touch Print
Network Configuration.
●
Ping the printer using the IP address from the command prompt (Windows) or from Network
Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the
top level of the hard disk.)
For example, if the IP address is 123.123.123.123, type the following at the command prompt
(Windows):
C:\Ping 123.123.123.123
146 Chapter 8 Solve a problem ENWW
- User Guide 2
- Table of contents 6
- 1 Get started 18
- Accessibility 19
- Manage Power 20
- Optimize Printing Supplies 20
- Understand the printer parts 22
- Printing supplies area 23
- Back view 23
- Use the printer control panel 24
- Change printer settings 25
- Select the mode 26
- To select a different mode 26
- To change settings for a mode 26
- Change the printer settings 26
- HP Digital Solutions 27
- Select print paper 28
- Load paper 33
- Load cards and photo paper 34
- Load custom-size paper 35
- Insert a memory device 36
- Install the accessories 37
- 3. Click the Driver tab 38
- Maintain the printer 39
- Restore factory defaults 40
- Update the printer 41
- Turn the printer off 43
- Print documents 45
- Print brochures 46
- Print on envelopes 48
- Print photos 50
- Tips for print success 57
- Scan an original 61
- Scan to a memory device 62
- Scan to Email 63
- Scan using Webscan 64
- Copy documents 69
- Change copy settings 70
- Save copy settings 71
- Send a fax 73
- Send a fax from memory 76
- Schedule a fax to send later 76
- Receive a fax 79
- Set up backup fax 80
- Poll to receive a fax 81
- Block unwanted fax numbers 82
- Print a Junk Fax Report 84
- Set up speed-dial entries 87
- Delete speed-dial entries 88
- Change fax settings 89
- Set the dial type 91
- Set the redial options 91
- Set the fax speed 91
- Set the fax sound volume 92
- Fax over Internet Protocol 94
- Use reports 95
- Print fax error reports 96
- Print and view the fax log 96
- Clear the fax log 96
- Print a Caller ID Report 97
- View the Call History 97
- 6Web Services 98
- What are Web Services? 99
- Set up Web Services 100
- Use Web Services 102
- Printer Apps 103
- Remove Web Services 104
- 7 Work with ink cartridges 105
- Replace the ink cartridges 109
- Store printing supplies 111
- 8 Solve a problem 113
- HP support 114
- Before you call 115
- Phone support period 115
- Telephone support numbers 115
- ENWW HP support 99 116
- Solve printer problems 118
- The printer prints slowly 119
- Blank or partial page printed 120
- Print quality troubleshooting 123
- Solve paper-feed problems 127
- Solve copy problems 129
- Size is reduced 130
- Copy quality is poor 130
- Copy defects are apparent 131
- Paper mismatch 132
- Solve scan problems 133
- Text cannot be edited 134
- Error messages appear 135
- Scanned image quality is poor 135
- Scan defects are apparent 137
- Solve fax problems 138
- 1 Telephone wall jack 140
- 3 Telephone 145
- Color faxes do not print 148
- Solve memory device problems 152
- Solve network problems 153
- The Wireless light is off 154
- After resolving the problems 160
- Printhead maintenance 171
- Align the printhead 172
- Clear jams 175
- Avoid paper jams 177
- A Technical information 179
- Warranty information 180
- ENWW Warranty information 165 182
- Printer specifications 183
- System requirements 184
- Paper specifications 185
- Set minimum margins 188
- Print resolution 190
- Copy specifications 190
- Fax specifications 190
- Scan specifications 191
- Web Services specifications 191
- HP website specifications 192
- Environmental specifications 192
- Electrical specifications 193
- Memory device specifications 193
- Regulatory information 194
- FCC statement 195
- Notice to users in Korea 195
- GS Declaration (Germany) 196
- Australia wired fax statement 199
- Notice to users in Brazil 201
- Notice to users in Canada 202
- Notice to users in Taiwan 202
- Notice to users in Mexico 203
- Notice to users in Japan 203
- Paper use 204
- Plastics 204
- Material safety data sheets 204
- Recycling program 205
- Power consumption 206
- Chemical Substances 207
- Battery information 207
- RoHS notices (China only) 208
- RoHS notices (Ukraine only) 208
- Third-party licenses 209
- B HP supplies and accessories 220
- Supplies 222
- C Additional fax setup 223
- Case E: Shared voice/fax line 231
- 3 Computer with modem 233
- 3 Parallel splitter 236
- 4 Computer with modem 236
- 5 Telephone 236
- Serial-type fax setup 247
- Test fax setup 248
- D Network setup 249
- Before you begin 250
- Change the connection type 253
- Test the wireless connection 254
- Change basic network settings 257
- Set link speed 258
- View IP settings 258
- Change IP settings 258
- Reset network settings 259
- HP wireless direct printing 260
- E Printer management tools 263
- Toolbox (Windows) 264
- HP Utility (Mac OS X) 265
- Embedded web server 266
- F How do I? 268
- G Errors (Windows) 269
- Fax memory full 271
- Low on ink 273
- Cartridge Problem 274
- Replace the ink cartridge 275
- Paper Mismatch 276
- Paper Jam 278
- The printer is out of paper 279
- Printer Offline 280
- Printer Paused 281
- Document failed to print 282
- Printer failure 283
- Door or cover open 284
- Ink cartridges depleted 286
- Ink cartridge failure 287
- Printer supply upgrade 288
- Use SETUP cartridges 295
- Do not use SETUP cartridges 296
- Not enough ink at startup 297
- Use black ink only? 298
- Use color ink only? 299
- Incompatible ink cartridges 300
- Ink sensor failure 301
- Ink sensor warning 302
- Color cartridge out of ink 304
- Black cartridge out of ink 305
- Problem with ink system 307
- 298 Index ENWW 315
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