Hp Officejet 7612 Wide Format e-All-in-One User Manual download pdf (Page 146)

NOTE: If using a serial-type phone system, connect your phone directly on top of the printer

cable which has a wall plug attached to it.

The printer cannot receive faxes, but can send faxes

Solution:

●

If you are not using a distinctive ring service, check to make sure that the Distinctive Ring

feature on the printer is set to All Rings. For more information, see

Change the answer ring

pattern for distinctive ring on page 73.

●

If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot

receive the fax. For information on receiving faxes manually, see

Receive a fax manually

on page 62.

●

If you have a voice mail service at the same phone number you use for fax calls, you must

receive faxes manually, not automatically. This means that you must be available to respond in

person to incoming fax calls. For information on setting up the printer when you have a voice

mail service, see

Case F: Shared voice/fax line with voice mail on page 215. For information on

receiving faxes manually, see

Receive a fax manually on page 62.

●

If you have a computer dial-up modem on the same phone line with the printer, check to make

sure that the software that came with your modem is not set to receive faxes automatically.

Modems that are set up to receive faxes automatically take over the phone line to receive all

incoming faxes, which prevents the printer from receiving fax calls.

●

If you have an answering machine on the same phone line with the printer, you might have one

of the following problems:

◦

Your answering machine might not be set up correctly with the printer.

◦

Your outgoing message might be too long or too loud to allow the printer to detect fax

tones, and the sending fax machine might disconnect.

◦

Your answering machine might not have enough quiet time after your outgoing message to

allow the printer to detect fax tones. This problem is most common with digital answering

machines.

The following actions might help solve these problems:

◦

When you have an answering machine on the same phone line you use for fax calls, try

connecting the answering machine directly to the printer as described in

Case I: Shared

voice/fax line with answering machine on page 222.

◦

Make sure the printer is set to receive faxes automatically. For information on setting up the

printer to receive faxes automatically, see

Receive a fax on page 62.

◦

Make sure the Rings to Answer setting is set to a greater number of rings than the

answering machine. For more information, see

Set the number of rings before answering

on page 73.

◦

Disconnect the answering machine and then try receiving a fax. If faxing is successful

without the answering machine, the answering machine might be causing the problem.

◦

Reconnect the answering machine and record your outgoing message again. Record

a message that is approximately 10 seconds in duration. Speak slowly and at a low volume

when recording your message. Leave at least 5 seconds of silence at the end of the voice

ENWW Solve fax problems 129

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Hp Officejet 7612 Wide Format e-All-in-One User Manual Page 146

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