HP ap5000 All-in-One Point of Sale System User Manual

Maintenance and Service GuideHP ap5000 All-In-One Point of Sale System

System ComponentsFigure 1-1 System Components1 Touch Screen 8 Print Advertisement Panel (non-electrical)2 Power LED 9 Base and Power Supply Housing3

Bottom I/O Panel ComponentsFigure 1-2 Bottom I/O Panel Connectors1 Kensington Lock Slot 7 PS/2 Keyboard or Mouse Connector2 Serial Connector (COM2, 5

Side Panel ComponentsFigure 1-3 Side Connectors1 Primary Hard Drive 4 Microphone Connector (pink)2 Secondary Hard Drive Bay 5 Universal Serial Bus (U

2 Installing and Customizing theSoftwareA keyboard is required to unbundle the software image.NOTE: If the computer was shipped with Windows Vista loa

Installing or Upgrading Device DriversWhen installing optional hardware devices after the operating system installation is complete, youmust also inst

3 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

●Security●ExitUse the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up anddown) keys to select the option you want, t

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.WARNING! Setting items on thi

◦ 5◦10◦11● Serial Port1 Standard Mode/5V – select the power mode for this serial port:◦5V◦Standard Mode●Serial Port2 Address – select the IO base addr

◦ 5◦10◦11● Serial Port3 Standard Mode/12V – select the power mode for this serial port:◦12V◦Standard Mode●MSR Port Address – select the IO base addres

© Copyright 2010 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Restore on AC PowerLossAllows you to select system restart behavior after power loss:●Power Off●Power On● Last StateWake On LAN Allows you to disable

Change SupervisorPasswordAllows you to change the Supervisor Password.Change UserPasswordAllows you to change the User Password.Computer Setup—ExitNOT

4 TroubleshootingThis chapter provides information on how to identify and correct minor hardware and softwareproblems. If you encounter problems with

Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.Access the Business Support Center (B

●Reconfigure the system after installing a non–plug and play optional device.●Be sure that all the needed device drivers have been installed. For exam

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

There is no sound or sound volume is too low.Cause SolutionSystem volume may be set low or muted. 1. Verify that the internal system audio is not disa

Poor performance is experienced.Cause SolutionToo many applications running. 1. Close unnecessary applications to free up memory.Some applications run

Power LED flashes red 4 times, once every second, followed by a 2 second pause, and the computer beeps 4 times;beeps stop after 5th iteration but LEDs

Solving Memory ProblemsIf you encounter memory problems, some common causes and solutions are listed in the followingtable.CAUTION: Power may still be

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

If you encounter display problems, see the documentation that came with the monitor and thecommon causes and solutions listed in the following table.T

The second monitor is blank (no video).CAUTION: The VGA port on the HP ap5000 All-In-One Point of Sale System is a powered VGA port. If you connecta s

Characters on monitor are dim.Cause SolutionThe brightness controls are not set properly. Change the brightness level in F10 Setup:1. From F10 Setup,

Certain typed symbols do not appear correct.Cause SolutionThe font you are using does not support that particularsymbol.Use the Character Map to locat

Solving VFD (Vacuum Florescent Display) ProblemsThe VFD on the HP ap5000 system is connected via serial interface. When attached at the HPfactory the

VFD not responding as expected.Cause SolutionVFD not configured properly. Test the VFD using the utilities pre-installed on the image:1. To test the C

Solving Audio ProblemsIf you encounter audio problems, see the common causes and solutions listed in the following table.Table 4-6 Solving Audio Prob

Solving Printer ProblemsIf you encounter printer problems, see the documentation that came with the printer and the commoncauses and solutions listed

WARNING! When the computer is plugged into an AC power source, voltage is always applied tothe system board. To reduce the risk of personal injury fro

Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fivetimes, once every second,followed by a two secondpause. Beeps stop after fif

iv About This Book

NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,remember to provide the setup and power-on passwords

5 Serial ATA (SATA) Drive Guidelinesand FeaturesSATA Hard DrivesSerial ATA Hard Drive Characteristics Drive voltages 3.3 V, 5 V, 12 VJumpers for conf

Hard Drive CapacitiesThe combination of the file system and the operating system used in the computer determines themaximum usable size of a drive par

6 Routine Care and DisassemblyPreparationThis chapter provides general service information for the computer. Adherence to the procedures andprecaution

Removing DIPs* from vinyl trayRemoving DIPs* from StyrofoamRemoving bubble pack from PCBPacking PCBs in foam-lined box2,000 V3,500 V7,000 V5,000 V4,00

Grounding the Work AreaTo prevent static damage at the work area, use the following precautions:● Cover the work surface with approved static-dissipat

Operating GuidelinesTo prevent overheating and to help prolong the life of the computer:●Keep the computer away from excessive moisture, direct sunlig

●For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol willevaporate quickly and not leave a residue.●After cleani

Service ConsiderationsListed below are some of the considerations that you should keep in mind during the disassembly andassembly of the computer.Tool

Lithium Coin Cell BatteryThe battery that comes with the computer provides power to the real-time clock and has a minimumlifetime of about three years

Table of contents1 Product Features ...

7 Removal and Replacement ProceduresAdherence to the procedures and precautions described in this chapter is essential for proper service.After comple

Removing the Side I/O CoverTo remove the side I/O cover, pull out on the center of the cover (1) and rotate the cover off (2).Figure 7-2 Removing the

Routing CablesWhen connecting peripherals to the bottom I/O panel, route the peripheral cables through the bottomof the base and out the center hole a

Figure 7-6 Adjusting the VFD Customer Display TiltUsing the Print Advertising PanelThis is a non-electrical panel.NOTE: There is a clear protective f

You can insert a print advertisement into the panel on the system's base. A print advertisementtemplate is available on the system's hard dr

Installing an HP/Kensington MicroSaver Security CableLock1. Remove the bottom I/O cover (see Removing the Bottom I/O Cover on page 42).2. Install the

Removing and Replacing the VFD Customer DisplayThe VFD is the two-line customer facing vacuum fluorescent display.NOTE: The VFD default setting is in

6. Remove the two screws below the display screen (1) and slide the display off the system (2).Figure 7-11 Removing the VFD Customer Display7. Route

9. If you are replacing the VFD customer display, slide the new customer display into the slot onthe hinge (1) and insert the two screws that secure i

Removing and Replacing the Hard DriveCAUTION: Before you remove the old hard drive, be sure to back up the data from the old harddrive so that you can

Solving VFD (Vacuum Florescent Display) Problems ... 26Solving MSR (Magnetic Stri

5. To remove the hard drive from the plastic carrier, pull up on the two ends on one side of thecarrier (1) and rotate the drive out of the carrier (2

7. To replace the hard drive, slide the drive firmly into the bay with the end of the drive that has theconnector going in first.Figure 7-18 Replacin

Removing and Replacing the Power Supply1. Turn off the computer properly through the operating system, then turn off any external devices.2. Disconnec

7. Lift the power supply and its cables out of the base of the unit.Figure 7-20 Removing the Power Supply8. Connect the external power cord to the po

11. Replace the power supply bracket by sliding the slotted end into frame (1) and tightening thethumbscrew (2).Figure 7-22 Replacing the Power Suppl

8. To remove the MSR, remove the two screws covers and screws that attach the MSR to thedisplay head (1), lift the MSR off the display head (2), and u

In addition, the computer supports:●512Mbit and 1Gbit non-ECC memory technologies●single-sided and double-sided DIMMs●DIMMs constructed with x8 and x1

9. Remove the five screws that secure the display head to the display head housing. Two of thescrews are located under the bottom I/O cover. The third

12. Open both latches of the memory module socket (1), and insert the memory module into thesocket (2).NOTE: A memory module can be installed in only

8 Configuring the SoftwareCalibrating the Touch ScreenAfter the operating system is installed, you will need to calibrate the touch screen.NOTE: You m

Installing Additional Memory ... 57DIMMs ..

Configuring the MSR and VFD Customer DisplayTo configure the MSR and VFD, refer to the HP Point of Sale Configuration Guide (available inEnglish only)

A Connector Pin AssignmentsThis appendix contains the pin assignments for many computer and workstation connectors. Some ofthese connectors may not be

Serial Interface, Powered and Non-PoweredConnector and Icon Pin Signal123Carrier Detect (5V or 12V ifpowered)Receive DataTransmit Data456Data Terminal

USBConnector and Icon Pin Signal1234+5 VDC- Data+ DataGroundPowered USBConnector and Icon Pin SignalLeft side1234+5 VDC- Data+ DataGroundRight side24V

MonitorConnector and IconPin Signal Pin Signal1234Red AnalogGreen AnalogBlue Analog19V when the 10.4” LCD is detected, 0Vwhen a standard monitor is

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C

C Passwords and CMOSClearing CMOSYou cannot clear the CMOS on the HP ap5000 POS because you cannot remove the battery.However, can change default sett

D POST Diagnostic Front Panel LEDsand Audible CodesMany pre-video conditions on the HP ap5000 POS System can easiliy be diagnosed through variousbeep

Activity Beeps Possible Cause Recommended ActionRed Power LED flashes fourtimes, once every second,followed by a two secondpause.4 Power failure (powe

Index ...

Activity Beeps Possible Cause Recommended ActionRed Power LED flashes eighttimes, once every second,followed by a two secondpause.8 Invalid ROM based

E Backup and RecoveryRecovery after a system failure is as complete as your most current backup. You should create yourinitial backup immediately afte

You can also use the F11 recovery tool to restore your original factory hard drive image. Refer toUsing F11 Recovery on page 74.Microsoft Windows XP B

F Hewlett-Packard Vision Diagnostics(Windows systems)NOTE: HP Vision Diagnostics is included on CD with some computer models only.The Hewlett-Packard

Accessing HP Vision Diagnostics (Windows systems)To access HP Vision Diagnostics, you must burn the utility onto a CD or copy it onto a USB flashdrive

Downloading the Latest Version of HP Vision Diagnostics1. Go to http://www.hp.com.2. Select the Support & Drivers link.3. Select Download drivers

G SpecificationsTable G-1 SpecificationsDesktop Dimensions (in the desktop position)HeightWidthDepth(depth will increase if the computer is equipped

Standard Operating Power 230 V/50 HzIdle (Monitor on)–47.3 WIdle (Monitor off)–36.7 WBurnin Test V5.3–77.82 W3DMark06–80.34W115 V/50 HzIdle (Monitor o

IndexAaudible codes 14, 70audio problems 28Bbatterydisposal 41beep codes 14, 70bottom I/O panelcomponents 3removing cover 42Ccable lock 47cable routin

power supplyremoving and replacing 54power-on password 69print advertising panelremoving and replacing 45template 45printer problems 29problemsaudio 2

1 Product FeaturesStandard FeaturesThe HP ap5000 All-In-One Point of Sale System features include:●Water-resistant touch screen panel support. You can