HP ap5000 All-in-One Point of Sale System User Manual Page 7
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- Table of contents
- TROUBLESHOOTING
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Installing Additional Memory .............................................................................................................. 57
DIMMs ............................................................................................................................... 57
DDR2-SDRAM DIMMs ...................................................................................................... 57
Installing DIMMs ................................................................................................................ 58
8 Configuring the Software ............................................................................................................................. 61
Calibrating the Touch Screen ............................................................................................................. 61
Configuring the COM Port for the VFD Customer Display ................................................................. 61
Configuring the MSR and VFD Customer Display ............................................................................. 62
Appendix A Connector Pin Assignments ...................................................................................................... 63
Keyboard ............................................................................................................................................ 63
Ethernet RJ-45 ................................................................................................................................... 63
Serial Interface, Powered and Non-Powered ..................................................................................... 64
Parallel Interface ................................................................................................................................ 64
USB .................................................................................................................................................... 65
Powered USB ..................................................................................................................................... 65
Line-in Audio ...................................................................................................................................... 65
Line-out Audio .................................................................................................................................... 65
Monitor ............................................................................................................................................... 66
Appendix B Power Cord Set Requirements .................................................................................................. 67
General Requirements ....................................................................................................................... 67
Japanese Power Cord Requirements ................................................................................................ 67
Country-Specific Requirements .......................................................................................................... 68
Appendix C Passwords and CMOS ................................................................................................................ 69
Appendix D POST Diagnostic Front Panel LEDs and Audible Codes ........................................................ 70
Appendix E Backup and Recovery ................................................................................................................. 73
Microsoft Windows 7 Backup and Recovery ...................................................................................... 73
Microsoft Windows Vista Backup and Recovery ................................................................................ 73
Microsoft Windows XP Backup and Recovery ................................................................................... 74
Using F11 Recovery ........................................................................................................................... 74
Appendix F Hewlett-Packard Vision Diagnostics (Windows systems) ....................................................... 75
Accessing HP Vision Diagnostics (Windows systems) ...................................................................... 76
Downloading the Latest Version of HP Vision Diagnostics ................................................................ 77
Appendix G Specifications ............................................................................................................................. 78
vii
- Maintenance and Service Guide 1
- About This Book 3
- Table of contents 5
- 1 Product Features 9
- System Components 10
- Bottom I/O Panel Components 11
- Side Panel Components 12
- Software 13
- Computer Setup—Main 16
- Computer Setup—Advanced 17
- Computer Setup—Boot 20
- Computer Setup—Security 20
- Computer Setup—Exit 21
- 4 Troubleshooting 22
- Helpful Hints 23
- Installation 24
- Solving General Problems 25
- Solving Power Problems 27
- Solving Memory Problems 29
- Solving Processor Problems 29
- Solving Display Problems 29
- Solving Display Problems 23 31
- Solving Touch Screen Problems 33
- Solving Audio Problems 36
- Solving Printer Problems 37
- Beep Codes 37
- Contacting Customer Support 39
- SATA Hard Drives 41
- ATA SMART Drives 41
- Hard Drive Capacities 42
- Preparation 43
- Grounding the Work Area 45
- Operating Guidelines 46
- Routine Care 46
- Cleaning the Keyboard 47
- Cleaning the Monitor 47
- Service Considerations 48
- Lithium Coin Cell Battery 49
- Removing the Bottom I/O Cover 50
- Removing the Side I/O Cover 51
- Removing the Drive Cover 51
- Routing Cables 52
- Adjusting the Tilt 52
- Installing Additional Memory 65
- Installing DIMMs 66
- 8 Configuring the Software 69
- A Connector Pin Assignments 71
- Parallel Interface 72
- Powered USB 73
- Line-in Audio 73
- Line-out Audio 73
- B Power Cord Set Requirements 75
- Country-Specific Requirements 76
- C Passwords and CMOS 77
- E Backup and Recovery 81
- Using F11 Recovery 82
- (Windows systems) 83
- G Specifications 86
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