HP ap5000 All-in-One Point of Sale System User Manual download pdf (Page 26)

There is no sound or sound volume is too low.

Cause Solution

System volume may be set low or muted. 1. Verify that the internal system audio is not disabled in

F10 Setup.

2. Verify that any external speakers are properly

connected and powered on, and that the volume control

is set correctly.

3. Verify that the speakers are not muted in the operating

system.

4. Use the operating system volume controls to increase

the volume.

The audio device may be connected to the wrong jack on the

computer.

Ensure that the device is connected to the correct jack; the

microphone and speaker jacks are located on the side of the

Head Unit behind a removable cover. The microphone jack is

pink; the speaker jack is green.

Poor performance is experienced.

Cause Solution

Processor is hot. 1. Verify that the airflow for the computer is not blocked.

2. Leave a 4-inch (10.2-cm) clearance on all vented sides

of the base and above the monitor to permit the

required airflow.

3. Verify that the fans are connected and working properly.

4. Verify that the heat sink is properly in place.

NOTE: Do not remove or replace the heat sink.

Hard drive is full. Transfer data from the hard drive to create more space on

the hard drive.

Low on memory. Add more memory.

Hard drive fragmented. Defragment hard drive.

Program previously accessed did not release reserved

memory back to the system.

Restart the computer.

Virus resident on the hard drive. Run virus protection program.

Table 4-1 Solving General Problems (continued)

18 Chapter 4 Troubleshooting

1 2 ... 21 22 23 24 25 26 27 28 29 30 31 ... 88 89

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HP ap5000 All-in-One Point of Sale System User Manual Page 26