HP CP4025DN User Manual Page 242
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- Table of contents
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Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 2 m (6.5 ft). Replace the cable if necessary.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a configuration page. See
Print information pages on page 148.
Problem Solution
Poor physical connection Verify that the product is attached to the correct network port using a cable of the
correct length.
Verify that cable connections are secure.
Look at the network port connection on the back of the product, and verify that the
amber activity light and the green link-status light are lit.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate
with the product.
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Verify that the ping displays round-trip times, which indicates that it is working.
If the ping command failed, verify that the network hubs are on, and then verify that
the network settings, the product, and the computer are all configured for the same
network.
Incorrect link and duplex settings Hewlett-Packard recommends leaving this setting in automatic mode (the default
setting). See
Link speed and duplex settings on page 77.
Incorrect IP address for the product on
the computer
Use the correct IP address. The IP address is listed on the configuration page.
If the IP address is correct, delete the product and then add it again.
New software programs have caused
compatibility problems.
Verify that any new software programs are correctly installed and that they use the
correct printer driver.
Your computer or workstation is set up
incorrectly.
Check the network drivers, printer drivers, and the network redirection.
Verify that the operating system is configured correctly.
The protocol is disabled, or other
network settings are incorrect.
Review the configuration page to check the status of the protocol. Enable it if
necessary.
Reconfigure the network settings if necessary. See
Connect to a network
on page 68.
228 Chapter 10 Solve problems ENWW
- User Guide 1
- Series Printer 3
- Table of contents 7
- 1 Product basics 15
- Product comparison 16
- Environmental features 17
- Product features 18
- ENWW Product features 5 19
- Product views 21
- Back view 22
- Interface ports 23
- Control-panel layout 24
- 2 Control panel menus 25
- Control panel menus 26
- ENWW Control panel menus 13 27
- Information menu 28
- Paper handling menu 29
- Manage supplies menu 30
- ENWW Control panel menus 17 31
- Configure device menu 33
- Print Quality menu 37
- ENWW Control panel menus 25 39
- System setup menu 41
- ENWW Control panel menus 29 43
- ENWW Control panel menus 31 45
- I/O menu 46
- ENWW Control panel menus 33 47
- ENWW Control panel menus 35 49
- ENWW Control panel menus 37 51
- ENWW Control panel menus 39 53
- Diagnostics menu 54
- ENWW Control panel menus 41 55
- Service menu 56
- 3 Software for Windows 57
- UPD installation modes 61
- Priority for print settings 62
- Remove software for Windows 64
- HP Web Jetadmin 65
- HP Embedded Web Server 65
- HP Easy Printer Care 65
- 4 Use the product with Mac 69
- Software for Mac 70
- Software for Mac computers 72
- Supported utilities for Mac 73
- Print with Mac 74
- Use watermarks with Mac 75
- Store jobs with Mac 76
- 5 Connect the product 79
- Printer sharing disclaimer 80
- Connect with USB 81
- Connect to a network 82
- ENWW Connect to a network 69 83
- Table 5-5 Security features 84
- Embedded Jetdirect Page 85
- Install the software 86
- ENWW Connect to a network 73 87
- Configure network settings 88
- 6 Paper and print media 93
- Understand paper use 94
- ENWW Understand paper use 81 95
- Supported paper sizes 97
- Supported paper types 99
- Tray and bin capacity 100
- Load paper trays 104
- Configure trays 111
- Auto-sense settings 112
- Type and Size 112
- 7 Print tasks 115
- Cancel a print job 116
- Print with Windows 117
- Create printing shortcuts 120
- Select the print resolution 123
- More... option 125
- ENWW Print with Windows 111 125
- Create a booklet with Windows 137
- Print a stored job 143
- Delete a stored job 144
- 3. Click the Color tab 148
- HP Laser Presentation Paper 149
- Soft Gloss 149
- Set the duplex alignment 151
- Adjust color 154
- Manual color adjustment 155
- Match colors 157
- PANTONE® color matching 158
- Advanced color use 159
- 9 Manage and maintain 161
- Print information pages 162
- Features 167
- Use HP Web Jetadmin software 169
- Product security features 170
- Secure stored jobs 171
- Lock the control panel menus 171
- Lock the formatter 172
- Economy settings 173
- Set sleep delay 174
- Wake time 174
- Manage print cartridges 176
- Recycle supplies 177
- Cartridge memory tag 177
- Replacement instructions 178
- Install memory DIMMs 183
- Enable memory 186
- Check DIMM installation 187
- Memory allocation 187
- Install external I/O cards 188
- Clean the product 190
- Product updates 191
- 10 Solve problems 193
- Solve general problems 194
- Restore factory settings 196
- Control-panel message types 197
- Control-panel messages 197
- X values 201
- Clear jams 220
- Jam locations 221
- Clear jams in the right door 223
- 9. Close the right door 225
- ENWW Clear jams 211 225
- Clear jams in Tray 1 227
- 4. Close the right door 228
- Change jam recovery 231
- Solve paper-handling problems 232
- Output is curled or wrinkled 235
- Solve image-quality problems 237
- Repetitive defects ruler 238
- Calibrate the product 239
- Set the image registration 240
- Solve performance problems 241
- Solve connectivity problems 242
- Product software problems 243
- Solve common Mac problems 245
- A Supplies and accessories 249
- Part numbers 251
- Cables and interfaces 252
- Maintenance kits 252
- B Service and support 253
- CP4525dn, CP4525xh 254
- One-year on-site warranty 254
- Limited Warranty Statement 256
- End User License Agreement 257
- Customer support 260
- C Product specifications 261
- Physical specifications 262
- Environmental specifications 262
- D Regulatory information 263
- FCC regulations 264
- United States and Puerto Rico 266
- Non-U.S. returns 266
- Material restrictions 267
- European Union 267
- Chemical substances 267
- For more information 268
- Declaration of Conformity 269
- Safety statements 270
- EMC statement (China) 271
- EMC statement (Korea) 271
- EMI statement (Taiwan) 271
- Laser statement for Finland 271
- Substances Table (China) 272
- *CC489-90901* 282
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