HP 9040 Service Manual download pdf (Page 229)

User- and service-level diagnostics 213

User- and service-level diagnostics

The following sections describe diagnostics for the printer.

Paper-path test

The paper-path test can be used to verify that various paper paths are working correctly or to

troubleshoot problems with tray configuration.

To print a paper-path test

1 Press to open the menus.

2 Use or to scroll to CONFIGURE DEVICE, and then press .

3 Use or to scroll to DIAGNOSTICS, and then press .

4 Use or to scroll to SET PAPER PATH TEST, and then press .

5 Use or to select the input tray that you want to test, the output bin, the duplex printing

accessory (if available), and the number of copies.

6 Use or to scroll to PRINT TEST PAGE, and then press to start the paper-path test.

Service test

The service test verifies that the print engine is functioning correctly. This test is very useful for

isolating printer problems. The test can be performed with that paper-handling accessories attached,

but it will not activate any of the accessory motors, switches, or sensors.

To perform a service test

1 Turn off the printer.

2 Make sure that the paper path of the printer is clear of all media, and that the left, front, and right

doors are closed.

3 Open tray 2 and tray 3.

4 Turn on the printer, and when the printer is ready press to open the menus.

5 Use or to scroll to CONFIGURE DEVICE, and then press .

6 Use or to scroll to DIAGNOSTICS, and then press .

7 Use or to scroll to SERVICE TEST, and then press . The service test can take up to two

minutes to complete. The message PERFORMING SERVICE TEST appears on the control panel.

8 When the test is complete, the message SERVICE TEST PASSED appears on the control panel, or

up to five sets of four-digit numbers appear on the control panel. If no abnormalities were noted,

(0000 0000 0000 0000 0000) appears. If abnormalities were noted, the four-digit code or codes

appear in parentheses (0101 0111 0132 0000 0000). Write down these codes and match them

to the descriptions and FRUs that are listed in table 21.

9 Close tray 2 and tray 3.

Table 22. Service test abnormality codes

Code Description FRU

0101 Cassette pickup-rod motor Paper-input unit

0102 Cassette feed motor Paper-input unit

0103 Cassette lifter motor Paper-input unit

1 2 ... 224 225 226 227 228 229 230 231 232 233 234 ... 331 332

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HP 9040 Service Manual Page 229