HP ENWW Service Manual

HP LaserJet P2015 SeriesService Manual

Appendix E Warranty and licensingHewlett-Packard limited warranty statement ...

2. Pull the duplexer tray release-tab (1) to release the duplexer tray magnets.Figure 6-5 Removing the duplexer tray3. Pull out the duplexer tray.Top

2. Remove two screws (1) at the back of the printer.Figure 6-6 Removing the top cover (1 of 4)ENWW Covers 91

3. Remove one screw (1) on the left side of the printer, and remove one screw (2) on the right sideof the printer.Figure 6-7 Removing the top cover (

4. Release the control-panel cable (1) on the left side of the printer.Figure 6-8 Removing the top cover (3 of 4)ENWW Covers 93

5. Lift the top cover off the printer.Figure 6-9 Removing the top cover (4 of 4)94 Chapter 6 Removal and replacement ENWW

Control panel1. Remove all covers.2. On the bottom of the top cover, remove two screws (1).Figure 6-10 Removing the control panel (1 of 2)ENWW Contro

3. Remove the control-panel wires from the wire guides.Figure 6-11 Removing the control panel (2 of 2)96 Chapter 6 Removal and replacement ENWW

Formatter1. Remove the left-side cover.2. Disconnect one cable (1) at the top of the formatter.3. Disconnect one flat, flexible cable (2) at the top o

Laser/scanner1. Remove all covers.2. Disconnect one flat, flexible cable (1) from the laser/scanner PCA.3. Disconnect one cable (2) from the top of th

Memory-tag-reader assembly1. Remove all covers.2. Remove the fan from the printer chassis.3. Remove one cable (1) from the top of the memory-tag-reade

1 Product informationThis chapter provides information on the following topics:●Product features●Identify product parts●Control panel●Supported paper

5. Remove one screw (1).Figure 6-15 Removing the memory-tag-reader assembly (2 of 2)6. Lift the back of the memory-tag-reader assembly slightly, and

Duplex-drive PCA (HP LaserJet P2015d, P2015dn, andP2015x printers only)1. Remove all covers.2. Disconnect the duplex-drive cable (1) at the ECU, and t

4. Remove one screw (2), and then lift the duplex-drive PCA off the printer.Figure 6-17 Removing the duplex-drive PCA (2 of 2)102 Chapter 6 Removal

FuserSeveral parts must be removed before you can remove the fuser. The following parts are included inthis section about removing the fuser:●Fan● Dup

5. Unhook the fan clip (2) and then lift the fan off the printer.Figure 6-19 Removing the fan (2 of 2)Duplex-drive gears (HP LaserJet P2015d, P2015dn

3. Remove three screws (1).Figure 6-20 Removing the duplex-drive gears (1 of 2)ENWW Fuser 105

4. Lift the assembly away from the printer.Figure 6-21 Removing the duplex-drive gears (2 of 2)NOTE The gears are not attached to the gear plate. Car

5. Remove one screw (2), and then lift the solenoid off the printer chassis.Figure 6-22 Removing the duplex solenoidFuser1. Remove all covers.2. Remo

6. Disconnect one cable (2) on the right side of the printer.Figure 6-23 Removing the fuser (1 of 10)108 Chapter 6 Removal and replacement ENWW

7. Disconnect four cables (1) from the ECU, and then disconnect two more cables (2) that werebehind the first set.Figure 6-24 Removing the fuser (2 o

Product featuresThe following are the standard configurations for the HP LaserJet P2015 Series printers.HP LaserJet P2015 printer●27 ppm (Letter-size)

9. Pull the tab on the cable holder (2) and slide it toward the center to release it from the frame,and then unroute the cables.Figure 6-25 Removing

10. Remove one screw (1) from the fuser cover, and then slide the fuser cover to the right andremove it.Figure 6-26 Removing the fuser (4 of 10)ENWW

11. Disconnect three cables (1).Figure 6-27 Removing the fuser (5 of 10)112 Chapter 6 Removal and replacement ENWW

12. Disconnect one cable (1), and then unroute the cable from the cable guide.Figure 6-28 Removing the fuser (6 of 10)NOTE Before you proceed to step

13. Remove three screws (1) on the right side of the printer.Figure 6-29 Removing the fuser (7 of 10)114 Chapter 6 Removal and replacement ENWW

14. Remove three screws (1) from the left side of the printer.Figure 6-30 Removing the fuser (8 of 10)ENWW Fuser 115

15. At the left side of the printer, pull the printer chassis from the top to spread the printer frame andrelease the fuser from the frame.Figure 6-31

16. Pull the fuser out of the printer at an angle so that the delivery roller shaft clears the hole (1) inthe chassis.Figure 6-32 Removing the fuser

Interlock assembly1. Remove all covers.2. Open the print-cartridge door.3. Remove two screws (1) that secure the interlock assembly to the left side o

ECU1. Remove all covers.2. Remove the fan.3. Remove the duplex-drive gears.4. Remove the formatter.5. Remove the fuser.6. Remove the interlock assembl

HP LaserJet P2015n printerThe HP LaserJet P2015n printer includes all of the features of the HP LaserJet P2015 plus anHP internal network port.HP Lase

8. Disconnect three cables (1).Figure 6-35 Removing the ECU (2 of 7)120 Chapter 6 Removal and replacement ENWW

9. Remove one screw (4) from the right side of the printer.Figure 6-36 Removing the ECU (3 of 7)ENWW ECU 121

10. Remove two screws (1) from the left side of the printer, and then push the interlock cables andthe formatter cable (2) through the hole in the cha

11. Spread the printer frame at the right side of the printer to release the internal tabs that securethe ECU to the chassis.Figure 6-38 Removing the

12. Spread the printer frame at the left side of the printer to release the internal tabs, and then lowerthe ECU slightly and pull it straight back to

13. Remove four screws (1) and then lift the ECU off the ECU plate.Figure 6-40 Removing the ECU (7 of 7)ENWW ECU 125

Main motor1. Remove all covers.2. Remove the fan.3. Remove the duplex-drive gears.4. Remove the formatter.5. Remove the fuser.6. Remove the interlock

9. Hold the motor while releasing the tabs (1) on the cable guide, and then lift the motor and thecable guide out of the printer together.Figure 6-42

Pickup and feed assembliesThis section covers the major assemblies of the pickup and feed system: the transfer roller and theregistration assembly.Tra

Registration assembly1. Remove five screws (1).Figure 6-44 Removing the registration assembly2. Lift the entire assembly out of the printer.ENWW Pick

Identify product partsThe following illustrations identify the components of the HP LaserJet P2015 Series printers. TheHP LaserJet P2015dn model is sh

Main gear assembly/tray 2 pickup solenoid1. Remove all covers.2. Remove the fan from the printer chassis.3. Disconnect one cable (1) at the ECU.Figure

7. Remove four screws (3).Figure 6-46 Removing the main gear assembly (2 of 2)8. Pull the main gear assembly straight away from the printer.ENWW Main

9. To remove the tray 2 pickup solenoid, disconnect one cable (1).Figure 6-47 Removing the tray 2 pickup solenoid (1 of 2)132 Chapter 6 Removal and

10. Remove one screw (1), and then lift the solenoid off the printer.Figure 6-48 Removing the tray 2 pickup solenoid (2 of 2)ENWW Main gear assembly/

Print-cartridge door1. Use a flat-blade screwdriver to gently pry the cartridge-door arm (1) off the print-cartridge door.CAUTION Be careful not to br

2. Remove two screws (2).Figure 6-50 Removing the print-cartridge door (2 of 2)3. Lift the cartridge-door assembly straight away from the printer.ENW

136 Chapter 6 Removal and replacement ENWW

7 Problem solving●Basic problem solving●Status-light patterns●Fatal error secondary messages●Accessory error secondary messages●Media problemsolving●P

Basic problem solvingTable 7-1 Basic problem solvingWhen the product is connected to a correctly grounded power source, the LEDs on the control panel

The printer is on, but the control panel lights indicate that the printer is not in the "ready" state.The printer is not "ready."C

3Automatic two-sided-printing media-size selector (duplex models only)4HP internal network port (network-ready models only)5USB port6Rear automatic tw

Status-light patternsTable 7-2 Status-light legendSymbol for "light off"Symbol for "light on"Symbol for "light blinking"

Error code Pattern Description Action10001 ReadyThe printer is ready with nojob activity.To print a Configurationpage, press and hold the Gobutton for

Error code Pattern Description Action41000 Manual Feed orContinuable ErrorThis state can be reached inthe following circumstances:●Manual feed●General

Error code Pattern Description Action500035000550006500075000XFatal Error●Turn off the printer, wait10 seconds, and turnon the printer.●Unplug the pri

Error code Pattern Description Action Toner LowThe Go, Ready, andAttention lights actindependently of the TonerLow state.Order a new print cartridgea

Error code Pattern Description Action40022 Jam Clear the jam.Table 7-3 Control-panel status light patterns (continued)ENWW Status-light patterns 145

Error code Pattern Description Action41900 Paper Out Load paper or other media. Paper MountThe loaded paper or othermedia is not supported.Load accep

Fatal error secondary messagesIf the printer has a fatal error, press and hold the Go button to see a secondary error message.Table 7-4 Fatal error s

Error code Pattern Description Action5250005Laser/scanner error. Thelaser/scanner has amalfunction.1. Check the laser/scanner cableconnections.2. If t

Error code Pattern Description Action57 Fan motor error 1. Check the fan cableconnections.2. If the error persists,replace the fan.50XXX Fuser error.

Control panelThe printer control panel is comprised of six lights and two buttons. The lights produce patterns thatidentify the printer status.1 Jam l

Accessory error secondary messagesTable 7-5 Accessory error secondary messagesError code Pattern Description Action Accessory error If the printer h

Media problemsolvingThe following problems with media cause print-quality deviations, jamming, or damage to the printer.ENWW Media problemsolving 151

Problem Cause SolutionPoor print quality or toner adhesion The paper is too moist, too rough, tooheavy or too smooth, or it is embossedor from a fault

Printed page is different from what appeared on screenChoose the item that best describes the problem:●Garbled, incorrect, or incomplete text on page

Page format is different from another HP LaserJet printerIf you used an older or different HP LaserJet printer driver (printer software) to create the

Image problem solvingThis section provides information about identifying and correcting print defects.Light print or faded●The print cartridge is near

Vertical linesThe photosensitive drum inside the print cartridge hasprobably been scratched. Install a new HP print cartridge.Gray background●Make sur

Loose toner●Clean the inside of the printer.●Check the media type and quality.●Try installing a new HP print cartridge.●In your printer driver, make s

Page skew●Make sure that the media is loaded correctly and themedia guides are not too tight or too loose against themedia stack.●The input bin might

Toner scatter outline●If large amounts of toner have scattered around thecharacters, the media might be resisting the toner. (Asmall amount of toner s

Supported paper and other mediaThe HP LaserJet P2015 Series printer can use a variety of paper and other print media inaccordance with the guidelines

Clear jamsOccasionally, media becomes jammed during a print job. You are notified of a media jam by an errorin the software and the printer control-pa

2. Open the straight-through output door.3. Pull down the green pressure-release levers.4. With both hands, grasp the side of the media that is most v

5. Replace the print cartridge, and close the print-cartridge door.Input traysTo clear a jam in the input trays, perform the following steps:CAUTION D

3. Press the print-cartridge-door button, and then remove the print cartridge from the printer.CAUTION After removing the print cartridge, handle it o

6. Open tray 2.7. With both hands, grasp the side of the media that is most visible (this includes the middle), andcarefully pull it free from the pri

8. If no media is visible, open the print-cartridge door, remove the print cartridge, and pull downthe upper media guide. Carefully pull the media up

Straight-through output pathTo clear a jam in the straight-through output path, perform the following steps:CAUTION Do not use sharp objects, such as

3. With both hands, grasp the side of the media that is most visible (this includes the middle), andcarefully pull it free from the printer.NOTE If yo

CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to removejams. Damage caused by sharp objects will not be covered by the warr

3. Remove tray 2.4. Push down on the green lever on the automatic two-sided printing path door on the front of theprinter.5. With both hands, grasp th

Table 1-1 Driver print modesMode Media typePLAIN75 to 104 g/m2 (20 to 27 lb)LIGHTLess than 75 g/m2 (20 lb)HEAVY90 to 105 g/m2 (24 to 28 lb)CARDSTOCK

6. Close the automatic two-sided printing path door by firmly pushing it up.7. Reinsert tray 2.8. Open the automatic two-sided printing path door on t

9. With both hands, grasp the side of the media that is most visible (this includes the middle), andcarefully pull it free from the printer.10. Close

Diagnostic resourcesEngine testThe engine test verifies that the print engine is functioning correctly. During the test, the printer printshorizontal

Half self-test functional checkThe half self-test check determines which printing process is malfunctioning.1. Print a Configuration page.2. Press the

3. Remove the heating element connector from the ECU. To measure the continuity of the heatingelement, measure the resistance between the two pins at

Checking the high-voltage connector assembly Visually inspect the cartridge connection points inside the printer to make sure that they are not dirtyo

Network-setup problemsolvingIf the computer cannot discover the networked HP LaserJet 2015 Series printer, perform thefollowing steps:1. Check the cab

Reset the printerNVRAM initializationCAUTION Only perform the following procedure if absolutely necessary. Performing anNVRAM initialization resets so

Network resetA network reset changes all network system parameters in NVRAM to the factory defaults. Duringthe network-reset process, all button press

Troubleshooting tools and reference diagramsRepetitive image defectsIf the printer output has a consistent, repetitive defect, then use Table 7-6 Repe

●Do not use paper that is embossed or coated and is not designed for the temperatures of theprinter's image fuser. Select media that can tolerate

General timing chartFigure 7-4 General timing chart180 Chapter 7 Problem solving ENWW

Circuit diagramFigure 7-5 Circuit diagram (1 of 2)ENWW Troubleshooting tools and reference diagrams 181

Figure 7-6 Circuit diagram (2 of 2)182 Chapter 7 Problem solving ENWW

SolenoidsFigure 7-7 Solenoids1 Duplex solenoid2 Tray 1 pickup solenoid3 Tray 2 pickup solenoidENWW Troubleshooting tools and reference diagrams 183

Switches and sensorsFigure 7-8 Switches and sensors1 Interlock switch2 Delivery sensor3 Top-of-page sensor184 Chapter 7 Problem solving ENWW

Rollers and padsFigure 7-9 Rollers and pads1 Transfer roller2 Pressure roller3 Pickup roller4 Separation padENWW Troubleshooting tools and reference

186 Chapter 7 Problem solving ENWW

8 Parts and diagrams●Order parts and supplies●Assembly locations●Covers●Internal assemblies●Alphabetical parts list●Numerical parts listENWW 187

Order parts and suppliesPartsOrder replacement parts from the following Web sites:http://h30074.www3.hp.com/csn-aux/srvcdlvry/epdo/default/ePDOLogin.a

ENWW Order parts and supplies 189

Envelope constructionEnvelope construction is critical. Envelope fold lines can vary considerably, not only betweenmanufacturers but also within a box

Assembly locationsFigure 8-1 Assembly locations (1 of 2)190 Chapter 8 Parts and diagrams ENWW

Table 8-2 Assembly locations (1 of 2)Ref Description Part number QtyFace-down gear assembly RM1-1305-000Main drive assembly RM1-4253-000Cassette RM1-

Figure 8-2 Assembly locations (2 of 2)192 Chapter 8 Parts and diagrams ENWW

Table 8-3 Assembly locations (2 of 2)Ref Description Part number QtyFuser assembly (110 V) RM1-4247-000 1Fuser assembly (220 V) RM1-4248-000Duplex-dr

CoversFigure 8-3 Covers194 Chapter 8 Parts and diagrams ENWW

Table 8-4 CoversRef Description Part number Qty1 Top cover assembly RM1-4272-000 11A Holder, panel PCB RC2-0316-000 11B Screw, tap, binding head, M3x

Figure 8-4 Cartridge-door assembly196 Chapter 8 Parts and diagrams ENWW

Table 8-5 Cartridge-door assemblyRef Description Part number QtyCartridge-door assembly RM1-4266-000 11 Cover, multipurpose RM2-0407-000 12 Inner cov

Internal assembliesFigure 8-5 Internal components (1 of 4)198 Chapter 8 Parts and diagrams ENWW

Table 8-6 Internal components (1 of 4)Ref Description Part number Qty1 Roller, face-down RL1-0527-000 12 Paper pick-up gear assembly RM1-1301-000 13

Card stock and heavy mediaYou can print many types of card stock from the paper input tray, including index cards andpostcards. Some card stock perfor

Figure 8-6 Internal components (2 of 4)200 Chapter 8 Parts and diagrams ENWW

Table 8-7 Internal components (2 of 4)Ref Description Part number Qty1 Guide, cartridge, right lower RC2-0346-000 12 Duct RC2-0351-000 13 Guide, cabl

Ref Description Part number Qty33 Connector, drawer VS1-7258-007 134 Fan RK2-1589-000 135 Screw, tap, M3x6 XA9-1503-000 336 Screw, tap, M3x8 XA9-1648-

ENWW Internal assemblies 203

Figure 8-7 Internal components (3 of 4)204 Chapter 8 Parts and diagrams ENWW

Table 8-8 Internal components (3 of 4)Ref Description Part number Qty1 Cover, drum RC1-3563-000 12 Plate, drum grounding RC1-3565-000 13 Plate, trans

Figure 8-8 Internal components (4 of 4)206 Chapter 8 Parts and diagrams ENWW

Table 8-9 Internal components (4 of 4)Ref Description Part number Qty1 Roller, M.P. paper pick-up RL1-1525-000 12 Side plate, M.P. drive RL1-1531-000

Ref Description Part number Qty35 Screw, RS, M3x6 XA9-1495-000 636 Screw, RS, M3x8 XA9-1504-000 637 Cap, continuity RA0-1068-000 138 Solenoid RK2-1587

ENWW Internal assemblies 209

●When the form is preprinted, be careful not to change the moisture content of the paper, and donot use materials that change the paper's electri

Figure 8-9 ECU assembly210 Chapter 8 Parts and diagrams ENWW

Table 8-10 ECU assemblyRef Description Part number QtyECU assembly (110 V) RM1-4273-000 1ECU assembly (220 V) RM1-4274-000 1ENWW Internal assemblies

Figure 8-10 Main drive assembly212 Chapter 8 Parts and diagrams ENWW

Table 8-11 Main drive assemblyRef Description Part number QtyMain drive assembly RM1-4253-000 1ENWW Internal assemblies 213

Figure 8-11 Fuser assembly214 Chapter 8 Parts and diagrams ENWW

Table 8-12 Fuser assemblyRef Description Part number QtyFuser assembly (110 V) RM1-4247-000 1Fuser assembly (220 V) RM1-4248-000 11 Spring, tension R

Ref Description Part number Qty33 Screw, with washer, M4x12 XA9-1422-000 134 Screw, tap, M3x6 XA9-1503-000 1035 Screw, tap, binding head, M3x8 XB4-730

ENWW Internal assemblies 217

Figure 8-12 Duplexing drive assembly218 Chapter 8 Parts and diagrams ENWW

Table 8-13 Duplexing drive assemblyRef Description Part number QtyDuplexing drive assembly (HP LJ P2015d, P2015dn, andP2015x)RM1-4255-000 11 Normal-r

Load mediaThe following sections describe how to load media into the different input trays.CAUTION If you try to print on media that is wrinkled, fold

Figure 8-13 Face-down gear assembly220 Chapter 8 Parts and diagrams ENWW

Table 8-14 Face-down gear assemblyRef Description Part number QtyFace-down gear assembly RM1-1305-000 1ENWW Internal assemblies 221

Figure 8-14 Cassette assembly222 Chapter 8 Parts and diagrams ENWW

Table 8-15 Cassette assemblyRef Description Part number QtyCassette RM1-4251-000 11 Cassette body assembly RC1-3483-000 12 Cassette cover assembly RM

Figure 8-15 Duplexing assembly224 Chapter 8 Parts and diagrams ENWW

Table 8-16 Duplexing assemblyRef Description Part number QtyDuplexing assembly (HP LJ P2015d, P2015dn, and P2015x) RM1-4258-000 1ENWW Internal assemb

Figure 8-16 PCB assembly locations226 Chapter 8 Parts and diagrams ENWW

Table 8-17 PCB assembly locationsRef Description Part number Qty1 ECU assembly (110 V) RM1-4273-000 11 ECU assembly (220 V) RM1-4274-000 12 Duplex dr

Alphabetical parts listTable 8-18 Alphabetical parts listDescription Part number Table and pageArm lock RC1-3561-000 Internal components (4 of 4)on p

Description Part number Table and pageCam, right RC1-3546-000 Internal components (2 of 4)on page 201Cap, continuity RA0-1068-000 Internal components

Tray 2 and optional tray 3Tray 2 and optional tray 3 hold up to 250 pages of 75 g/m2 (20 lb) paper, or fewer pages of heaviermedia (25 mm (0.9 inch) o

Description Part number Table and pageDuplexing drive assembly (HP LJ P2015d, P2015dn, andP2015x)RM1-4255-000 Duplexing drive assemblyon page 219ECU a

Description Part number Table and pageGear, 17T RU5-0330-000 Fuser assembly on page 215Gear, 19T RU5-0332-000 Internal components (1 of 4)on page 199G

Description Part number Table and pageGuide, F.F.C RC2-0424-000 Internal components (4 of 4)on page 207Guide, fixing entrance RC2-0296-000 Fuser assem

Description Part number Table and pageLabel, transfer guide open RC1-3796-000 Internal components (3 of 4)on page 205Left cover assembly RL1-1529-000

Description Part number Table and pagePaper-sensor PCB assembly RM1-4159-000 Internal components (3 of 4)on page 205Paper-width sensor assembly RM1-42

Description Part number Table and pageRoller, idler RC1-3481-000 Internal components (1 of 4)on page 199Roller, M.P. paper pick-up RL1-1525-000 Intern

Description Part number Table and pageScrew, tap, M3x6 XA9-1503-000 Internal components (2 of 4)on page 201Screw, tap, M3x6 XA9-1503-000 Fuser assembl

Description Part number Table and pageSpring compression RU5-2894-000 Internal components (1 of 4)on page 199Spring, compression RU5-2323-000 Internal

Description Part number Table and pageSpring, transfer, right RC1-3702-000 Internal components (3 of 4)on page 205Stopper RC1-3580-000 Internal compon

Numerical parts listTable 8-19 Numerical parts listPart number Description Table and pageRA0-1068-000 Cap, continuity Internal components (4 of 4)on

Manual feedYou can use manual feed when printing mixed media. For example, you can use manual feed to printan envelope, then a letter, then an envelop

Part number Description Table and pageRC1-3490-000 Lock, lifter plate Cassette assemblyon page 223RC1-3492-000 Spring, grounding Cassette assemblyon p

Part number Description Table and pageRC1-3622-000 Flag, intertwine prevention Fuser assembly on page 215RC1-3623-000 Plate, pressure, right Fuser ass

Part number Description Table and pageRC2-0311-000 Sheet, noise absorb Covers on page 195RC2-0312-000 Sheet, noise absorb Covers on page 195RC2-0314-0

Part number Description Table and pageRC2-0386-000 Holder, paper pick-up roller Internal components (4 of 4)on page 207RC2-0387-000 Cam, M.P., left In

Part number Description Table and pageRC2-0429-000 Holder, separate lower guide Fuser assembly on page 215RC2-0431-000 Sheet, fixing bottom Fuser asse

Part number Description Table and pageRM1-1283-000 Top sensor assembly Internal components (3 of 4)on page 205RM1-1291-000 Delivery frame assembly Fus

Part number Description Table and pageRM1-4251-000 Cassette Cassette assemblyon page 223RM1-4252-000 Cassette cover assembly Cassette assemblyon page

Part number Description Table and pageRM1-4274-000 ECU assembly (220 V) ECU assembly on page 211RM1-4274-000 ECU assembly (220 V) PCB assembly locatio

Part number Description Table and pageRU5-2895-000 Spring, tension Cartridge-door assemblyon page 197RU5-2898-000 Spring, tension Internal components

Part number Description Table and pageXB4-7300-809 Screw, tap, binding head, M3x8 Internal components (2 of 4)on page 201XB4-7300-809 Screw, tap, bind

Table 1-3 Tray 2 and optional tray 3 media informationMedia type MediaspecificationsMedia quantity Driver settings Paper orientation OutputNormal75 t

250 Chapter 8 Parts and diagrams ENWW

A Accessory/Consumable addendumThis appendix provides information on the following topics:●Consumables and accessories●10/100 networking print servers

Consumables and accessoriesProduct name Description Part numberPrint cartridge3,000-page print cartridge Q7553APrint cartridge 7,000-page print cartri

HP print cartridgesHP policy on non-HP print cartridgesHewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new,refille

DIMMs (memory or font)The following sections provide instructions for installing, testing, and removing DIMMs.Install a DIMM To install a DIMM, follow

4. With the gold contacts facing upward, insert the DIMM in the DIMM seat and press the DIMMbody in until the metal retaining pins click.ENWW DIMMs (m

5. Close the DIMM door.6. Reconnect all printer cables and cords, and then use the power switch to turn on the printer.Test the DIMM installationTo te

2. Open the DIMM door.3. Unlock the DIMM retaining pins by pressing them outward.ENWW DIMMs (memory or font) 257

4. Grasp the DIMM on the bottom edge, and then remove the DIMM from the printer.NOTE Store the DIMM in an antistatic bag.5. Close the DIMM door.6. Rec

B Service and supportThis appendix provides information on the following topics:●Hardware service●Extended warranty●Guidelines for repacking the print

2 Installation●Site preparation●Package contents●Install tray 3●Install printer software●Printer information pagesENWW 17

Hardware serviceIf your hardware fails during the warranty period, Hewlett-Packard offers the following support options:●Hewlett-Packard repair servic

Guidelines for repacking the printerUse the following guidelines when repacking the printer:●If possible, include print samples and 5 to 10 sheets of

262 Appendix B Service and support ENWW

CPrinter specificationsThis appendix provides information on the following topics:●Environmental specifications●Acoustic emissions●Electrical specific

Environmental specificationsOperating environment Printer plugged into an AC outlet:●Temperature: 10° C to 32.5° C (50° F to 90.5° F)●Humidity: 20 to

Electrical specificationsWARNING! Power requirements are based on the country/region where the printer is sold.Do not convert operating voltages. Doin

Table C-4 HP LaserJet P2015dn printerPower requirements (110) 110-127 V (+/-10%), 50/60 Hz (+/-2)Power requirements (220) 220 V - 240 V (+/-10%), 50/

Physical specificationsDimensions●Width: 350 mm (16.8 inches)●Depth: 361 mm (14.2 inches)●Height: 256 mm (10.0 inches)Weight (3,000-page cartridge ins

Printer capacities and ratingsPrint speed HP LaserJet P2015 printer:●27 ppm (letter), 26 ppm (A4)●First page out in as few as 8.5 secondsTray 2 capaci

D Regulatory informationENWW 269

Site preparation Place the printer on a sturdy, level surface that meets the following environmental requirements:●Temperature: 15°C to 32.5°C (59°

FCC complianceThis equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC rules. Th

Declaration of Conformity statementsDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer's Name: Hewlett-Packard Compa

Regulatory statementsLaser safety statementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administrationhas implement

Laser statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARATHP LaserJet P2015, HP LaserJet P2015d, HP LaserJet P2015n, HP Lase

274 Appendix D Regulatory information ENWW

E Warranty and licensingENWW 275

Hewlett-Packard limited warranty statementHP PRODUCT DURATION OF LIMITED WARRANTYHP LaserJet P2015 Series printers One year from date of purchaseHP wa

Hewlett-Packard software license agreementATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMSSET FORTH BELOW. USING THE SOFTWAR

Limited warranty for print cartridgeNOTE The following warranty applies to the print cartridge that came with this printer.This HP product is warrante

IndexSymbols/Numerics10/100 networking and wirelessprint servers 252Aaccessories, part numbers 252accessory error secondarymessages 150acoustics 264al

Package contentsFigure 2-1 Package contents on page 19 shows the package contents for the HP LaserJet P2015Series printer.Figure 2-1 Package contents

Settings tab 36supplies status 36using 35engine control system 70, 74engine test 172envelopesguidelines for using 9environmentalspecifications 18, 264

missinggraphics 153text 153model number 4motor, removing 126NNetwork Configuration page 25network port, HP internal 5Network Settings tab,HP ToolboxFX

registration assembly,removing 129regulatory statementsCanadian DOC regulations 272declaration of conformitystatements 271FCC compliance 270Korean EMI

transparenciesguidelines for using 9tray 1loading 13location 4tray 2loading 14location 4tray 2 pickup solenoid,removing 130tray 3 14traysduplexer, rem

284 Index ENWW

*CB366-90905**CB366-90905*CB366-90905© 2006 Hewlett-Packard Development Company, L.P.www.hp.com

HP LaserJet P2015 SeriesService Manual

Install tray 3If you have tray 3, install tray 3 as shown.Figure 2-2 Installing tray 3After installing tray 3, configure the printer driver to allow

Install printer softwareSupported operating systemsThe printer software runs on the following operating systems:●Windows 98 (printer driver only)●Wind

Installing software on Microsoft® WindowsTwo methods are available for installing printer drivers and software components for the printer.Full (Recomm

Installing software on Macintosh OS X V10.2.8, V10.3.9, and V10.4.3USB connection1. Insert the CD-ROM.2. Run the installation utility.3. After the sof

4. Open the Microsoft Windows Control Panel. Double-click Add/Remove Programs.5. You will see entries for HP Extended Capabilities, HP Software Update

Printer information pagesYou can print the following information pages.Demo pageThe Demo page contains examples of text and graphics. To print the Dem

26 Chapter 2 Installation ENWW

3 Manage the printerThis chapter provides information on the following topics:●HP ToolboxFX●Embedded Web serverENWW 27

HP ToolboxFXHP ToolboxFX is software that you can use to complete the following tasks:●Check the printer status.●Configure the printer settings.●View

StatusThe HP ToolboxFX Status folder contains links to the following main pages:●Device Status. View printer status information. This page indicates p

Copyright information© 2006 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

AlertsThe HP ToolboxFX Alerts folder contains links to the following main pages:●Set up Status Alerts. Set up HP ToolboxFX to send you pop-up alerts f

Device settingsThe HP ToolboxFX Device Settings folder contains links to the following main pages:●Device Information. View information about the prin

Paper handlingUse the HP ToolboxFX paper-handling options to configure your default settings.Three options are available for handling print jobs when

System setupUse the HP ToolboxFX system settings options to configure miscellaneous print settings.NOTE You must click Apply to save your changes.Serv

PostScript®Use the PostScript option when you are using the HP postscript level 3 emulation print personality.When the Print PostScript Errors option

Embedded Web serverThe embedded Web server allows you to view printer and network status and to manage printingfunctions from your computer instead of

Tip After you open the URL, bookmark it so that you can return to it quickly in the future.The embedded Web server has three tabs that contain setting

LinksLinks are located in the upper-right part of the Status pages. You must have Internet access in orderto use any of these links. If you use a dial

38 Chapter 3 Manage the printer ENWW

4 Maintenance●Replace the print cartridge●Redistribute toner●Clean the printer●Clean the pickup roller (tray 1)●Replace the pickup roller (tray 1)●Cle

Table of contents1 Product informationProduct features ...

Replace the print cartridge1. Press the print-cartridge-door button, and then remove the print cartridge from the printer. Forrecycling information, s

5. Gently rock the toner cartridge from front to back to distribute the toner evenly inside thecartridge.6. Insert the print cartridge in the printer

Redistribute tonerWhen toner is low, faded or light areas appear on the printed page. You might be able to temporarilyimprove print quality by redistr

Clean the printerClean the outside of the printer with a clean, damp cloth when necessary.CAUTION Do not use ammonia-based cleaners on or around the p

2. With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridgecavity.3. Replace the print cartridge, and close the

NOTE For best results use a sheet of transparency. If you do not have any transparencies,you can use copier-grade media (70 to 90 g/m2 (18 to 24 lb.))

Clean the pickup roller (tray 1)1. Unplug the power cord from the printer, and allow the printer to cool.2. Press the print-cartridge-door button to o

4. Grasping the pickup-roller cover with thumb and forefinger, squeeze the left side of the pickup-roller cover to release the left retaining tab, and

6. Remove the pickup roller from the printer.CAUTION Do not touch the pickup-roller pad.7. Dab a lint-free cloth in water, and scrub the roller.8. Usi

10. Line up the black retaining tabs in the printer with the grooves in the pickup roller, and thenpress the pickup roller into the pickup-roller seat

Install printer software ... 21S

12. Squeeze the left side of the pickup-roller cover and insert the left retaining tab in the retainingslot.13. Close the print-cartridge door.14. Plu

Replace the pickup roller (tray 1)1. Unplug the power cord from the printer, and allow the printer to cool.2. Press the print-cartridge-door button to

4. Grasping the pickup-roller cover with thumb and forefinger, squeeze the left side of the pickup-roller cover to release the left retaining tab, and

6. Remove the old pickup roller from the printer.7. Line up the black retaining tabs in the printer with the grooves in the new pickup roller, and the

8. Grasping the pickup-roller cover with thumb and forefinger, insert the pickup-roller cover's rightretaining tab into the retaining slot.9. Squ

Clean the pickup roller (tray 2)1. Unplug the power cord from the printer, and allow the printer to cool.2. Press the print-cartridge-door button, and

4. Open the automatic two-sided path door on the front of the printer (HP LaserJet P2015d,HP LaserJet P2015dn, and HP LaserJet P2015x printers only).5

6. Pull the white tabs outward, and rotate the tabs up.7. Slide the right tab to the right, and leave the tab in this position throughout the procedur

8. Slide the pickup roller assembly to the right, and remove the left end cap.9. Remove the pickup roller.CAUTION Do not touch the pickup-roller pad.5

10. Dab a lint-free cloth in water, and scrub the roller.11. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.12. Allow th

Replace the pickup roller (tray 1) ... 51Clean th

14. Place the end cap over the shaft on the left side, push the end cap to the right, and rotate thetab downward into position.15. Rotate the shaft un

19. Reinstall the print cartridge, and close the print-cartridge door.20. Plug the printer in.ENWW Clean the pickup roller (tray 2) 61

Replace the pickup roller (tray 2)1. Unplug the power cord from the printer, and allow the printer to cool.2. Press the print-cartridge-door button, a

4. Open the automatic two-sided path door on the front of the printer (HP LaserJet P2015d,HP LaserJet P2015dn, and HP LaserJet P2015x printers only).5

6. Pull the white tabs outward, and rotate the tabs up.7. Slide the right tab to the right, and leave the tab in this position throughout the procedur

8. Slide the pickup roller assembly to the right, and remove the left end cap.9. Remove the old pickup roller.CAUTION Do not touch the pickup-roller p

10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (the sidethat has the notches in the shaft) into t

15. Close the automatic two-sided path door.16. Reinstall the print cartridge, and close the print-cartridge door.17. Plug the printer in to turn it b

68 Chapter 4 Maintenance ENWW

5 Theory of operation●Introduction●Internal components●Timing●Engine control system●Laser/scanner system●Pickup/feed/delivery system●Image-formation s

Fatal error secondary messages ... 147Accessory er

IntroductionThis chapter presents an overview of the relationships between major components in the printer, andincludes a detailed discussion of the i

Internal componentsFigure 5-2 Cross-section of printer on page 71 highlights the major internal components.Figure 5-2 Cross-section of printer1 Top o

11 Pickup roller12 Registration roller13 Duplexer pickup roller14 Registration shutter15 Transfer roller16 Photosensitive drum17 Duplexer feed roller1

TimingSequence of operationOperation sequences are controlled by the microprocessor on the DC controller. Table 5-1 Sequenceof operation on page 73 de

Engine control systemThe engine control system coordinates all printer functions, according to commands sent from theformatter. It drives the laser/sc

Fixing unitHigh-voltagepower supplycircuitCartridge Engine controller PCBVideo controller PCBTransfercharging rollerPressure rollerAC inputFixing cont

Laser/scanner systemThe laser/scanner system receives video signals from the dc controller and the formatter andconverts the signals into latent image

Pickup/feed/delivery systemThe pickup/feed/delivery system consists of several types of feed rollers and sensors. The dccontroller uses two motors and

Figure 5-6 Pickup/feed/delivery system78 Chapter 5 Theory of operation ENWW

Image-formation systemLaser printing requires the interaction of several different technologies, including electronics, optics,and electrophotographic

8 Parts and diagramsOrder parts and supplies ...

The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum.An electrostatic latent image is formed on the drum w

Figure 5-10 TransferStep 5: SeparationThe elasticity of the print media causes its separation from the photosensitive drum. A static chargeeliminator

Figure 5-12 FusingStep 7: Drum cleaningThe cleaning blade scrapes the residual toner off the photosensitive drum and deposits it into thewaste toner

6 Removal and replacement●Introduction●Before performing service●Covers●Control panel●Formatter●Laser/scanner●Memory-tag-reader assembly●Duplex-drive

IntroductionThis chapter documents removal and replacement of field replaceable units (FRUs) only.Removal and replacement strategy Replace parts in th

Before performing serviceFollow the pre-service procedures before you perform service.Pre-service procedures1. Remove all media from the product.2. Pl

CoversLeft-side cover1. Open the print-cartridge door.2. At the back of the printer, use a flat-blade screwdriver to release two tabs (1).Figure 6-1

3. At the front of the printer, pop the front edge of the right-side cover over the two retaining tabs.Figure 6-2 Removing the right-side cover4. Lif

3. Remove four screws (1).Figure 6-3 Removing the back cover (1 of 2)4. Tip the printer so that it rests on its front.5. Release the tab (2) at the b

7. Slide the cover toward the right side of the printer to clear the tab (1) on the duplexer tray(duplex models only).Figure 6-4 Removing the back co