HP L26500/L28500 User Manual Page 93
- Page / 96
- Table of contents
- BOOKMARKS
Rated. / 5. Based on customer reviews
HP Customer Care Centers
Help is available to you by telephone. What to do before you call:
●
Review the troubleshooting suggestions in this guide.
●
Review your RIP's documentation, if relevant.
●
Please have the following information available:
◦
The printer you are using: the product number, the serial number and the service ID
NOTE: This information is available from the front panel: select the icon, then View
printer information. You may also find it on a label at the rear of the printer.
◦
If there is an error code on the front panel, note it down; see
Front-panel error messages
on page 80
◦
The RIP you are using, and its version number
◦
The software application you are using, and its version number
◦
The text displayed by the Embedded Web Server when you select Help > About
Telephone number
Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/
country/us/en/wwcontact_us.html.
Service information
The printer can produce on request a list of many aspects of its current status, some of which may be
useful to a service engineer trying to fix a problem. There are two different ways to request this list:
●
In the Embedded Web Server, select the Support tab and then Service support > Printer
information.
●
From any computer with Internet access, enter the URL of your printer into a Web browser,
followed by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your
printer is http://123.123.123.123, enter http://123.123.123.123/hp/device/
webAccess/allServicePlot.htm.
You can request the whole list, which takes a significant time to generate; or you can request specific
parts of it. If in doubt, you are recommended to request the whole list (select All pages).
If you need to send the list by e-mail, you can save the page as a file from your Web browser, and
later send the file. Alternatively, from Internet Explorer you can send the page directly: select File >
Send > Page by E-mail.
ENWW
HP Customer Care Centers
87
When you need help
- Table of contents 3
- 1 Safety precautions 7
- Heat hazard 8
- Fire hazard 8
- Mechanical hazard 9
- Heavy substrate hazard 9
- Ink handling 9
- Warnings and cautions 9
- Warning labels 10
- 2 Printer status 11
- Ink menu procedure 12
- Check the file system 13
- Printer alerts 13
- 3 Firmware update 14
- 4 Hardware maintenance 15
- Check substrate porosity 16
- Maintain hardware 17
- Clean the platen 21
- Clean after porous substrates 24
- Lubricate the platen rollers 26
- Maintain the ink cartridges 28
- Move or store the printer 28
- Replace an ink cartridge 29
- Replace a printhead 36
- Service maintenance 46
- 5 Substrate settings 47
- Substrate settings 48
- Advanced settings 52
- Temperature profile 54
- Select the number of passes 54
- Faster printing 57
- Color calibration 57
- Color profiles 58
- Color reproduction tricks 59
- General printing advice 60
- Use the printhead status plot 60
- Graininess 61
- Horizontal banding 62
- Adjust the substrate advance 63
- Vertical banding 64
- Misaligned colors 65
- Color intensity varies 65
- Lack of sharpness 66
- Black areas look hazy 66
- Ink smears 67
- Troubleshoot images 68
- Tiling issues 69
- Troubleshoot substrate 70
- The substrate has jammed 71
- Avoiding substrate jams 73
- Take-up reel substrate jam 75
- Take-up reel does not wind 76
- Cannot insert a printhead 78
- Clean the printheads 79
- Align the printheads 79
- Reinsert printheads procedure 80
- Scan errors during alignment 81
- 9 Troubleshoot other issues 82
- The printer is not printing 83
- The printer seems slow 83
- Troubleshoot other 84
- The platen rollers squeak 85
- 10 Front-panel error messages 86
- Error messages 87
- Printer logs 91
- 11 When you need help 92
- HP Customer Care Centers 93
- Service information 93
- A Summary of common printing 94
Related products and manuals for Large format printers HP L26500/L28500
Large format printers HP K5400 User Manual
(103 pages)
(103 pages)
Large format printers HP FB950 User Manual
(127 pages)
(127 pages)
© 2020, manymanuals.com. All rights reserved. | 0.583 s |
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comments to this Manuals