HP L26500/L28500 User Manual download pdf (Page 92)

11 When you need help

Introduction

HP Customer Care offers award-winning support to ensure that you get the most from your HP

Designjet. HP Customer Care provides comprehensive, proven support expertise and new technologies

to give you unique end-to-end support. Services include setup and installation, troubleshooting tools,

warranty upgrades, repair and exchange services, phone and Web support, software updates, and

self-maintenance services. For more information about HP Customer Care, go to:

http://www.hp.com/

go/graphic-arts/.

Documentation

The following documents are provided with your printer, and can also be downloaded from

http://www.hp.com/go/L26500/manuals/.

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Site preparation guide

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Installation guide

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User's guide

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Maintenance and troubleshooting guide (this document)

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Legal information

Customer Self Repair

HP's Customer Self Repair program offers our customers the fastest service under either warranty or

contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace

them. Using this program, you can replace parts at your own convenience.

Convenient, easy to use

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An HP Support Specialist will diagnose and assess whether a replacement part is required to

address a defective hardware component.

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Replacement parts are express-shipped; most in-stock parts are shipped the very same day you

contact HP.

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Available for most HP products currently under warranty or contract.

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Available in most countries.

For more information about Customer Self Repair, see

http://www.hp.com/go/selfrepair/.

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When you need help

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HP L26500/L28500 User Manual Page 92