HP L26500/L28500 User Manual download pdf (Page 78)

8 Troubleshoot ink-system issues

Ink maintenance kit needs to be installed

If the front panel tells you that the ink maintenance kit needs to be installed, it means that the kit has not

been installed in your printer. Perform the normal procedure for replacing the ink maintenance kit (see

Replace the ink maintenance kit on page 27), except that you will not need to remove the old kit.

Cannot insert an ink cartridge

1. Check that you have the correct type of cartridge (model number).

2. Check that the colored label on the cartridge is the same color as the label on the slot.

3. Check that the cartridge is correctly oriented, the arrow on the front of the ink cartridge should

face upwards.

CAUTION: Never clean inside the ink cartridge slots.

Cannot insert a printhead

1. Check that you have the correct type of printhead (model number).

2. Check that you have removed the orange protective caps from the printhead.

3. Check that the colored label on the printhead is the same color as the label on the slot.

4. Check that the printhead is correctly oriented (compare with the others).

5. Check that you have closed and latched the printhead cover.

Cannot insert the printhead cleaning cartridge

Check that the printhead cleaning cartridge has the correct model number and is correctly oriented.

72 Chapter 8 Troubleshoot ink-system issues ENWW

Troubleshoot ink

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HP L26500/L28500 User Manual Page 78