HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) User Manual Page 66
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- Table of contents
- TROUBLESHOOTING
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WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description Spare part number
HP lt4120 Qualcomm Snapdragon X5 LTE/EVDO/HSPA+ Gobi 4G Mobile Broadband Module 800870-002
HP hs3110 HSPA Intel Mobile Broadband Module 919698-852
Before removing the WWAN module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the service door (see Service door on page 36).
5. Disconnect the battery (see Battery on page 39).
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue
WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2. Remove the Phillips screw (2) that secures the WWAN module to the base enclosure.
52 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
- Maintenance and Service Guide 1
- Safety warning notice 5
- Table of contents 7
- 1 Product description 15
- Buttons and ngerprint reader 27
- Special function keys 28
- Using the hot keys 29
- Bottom – standard models 30
- Bottom – federal models 31
- 3 Illustrated parts catalog 34
- Computer major components 21 35
- Computer major components 23 37
- Computer major components 25 39
- Hard drive parts 40
- Miscellaneous parts 42
- Miscellaneous parts 29 43
- Tools required 44
- Service considerations 44
- Grounding guidelines 45
- Customer Self-Repair parts 49
- Service door 50
- Description Spare part number 51
- Hard drive 56
- Solid-state drives (M.2) 62
- WLAN module 64
- WWAN module 66
- Memory module 68
- RTC battery 71
- Middle frame 72
- Standard models 73
- Federal models 73
- Hardware Kit) 74
- Speakers 76
- Smart Card reader board 79
- 7. Remove the board (4) 80
- Fingerprint reader board 81
- Discrete graphics board 83
- Display LED board 84
- Heat sink 85
- Keyboard 89
- System board 91
- Display assembly 95
- Top cover 102
- 7 Troubleshooting guide 103
- Resources 104
- General troubleshooting steps 104
- Identify the issue 105
- 2. Examine the environment 107
- Analyze the issue 108
- Table 7-5 Boot-error codes 114
- Resolve the issue 116
- 13. Replace the system board 119
- Helpful Hints 120
- During operation 121
- Consulting with HP Service 122
- Power-on issues 122
- AC adapter issue 125
- Battery discharges too fast 127
- Burnt smell 128
- No video (with power) 128
- Blinking lights 129
- Diagnostics error messages 130
- Performance (OS) 131
- Intermittent shutdown 132
- Blue screen 133
- No wake up 137
- Unresponsive 138
- Slow performance 138
- Incorrect time and date 139
- Display anomalies 140
- Dead pixel 141
- Vertical lines 141
- Horizontal lines 141
- No video (internal) 142
- No video (external) 143
- DisplayPort/VGA 143
- Touch screen 145
- I/O devices 146
- Keyboard point stick 147
- Keyboard backlight 147
- TouchPad 148
- Smart card reader 152
- Thunderbolt (TB) 154
- Read-write error 157
- Blue screen (BSOD) error 157
- Noisy hard drive 158
- Mechanical 159
- Noise (sound) 160
- Fan runs constantly 161
- Thermal shutdown (hot) 162
- Stuck power button 162
- Additional information 163
- Processor not executing code 164
- Memory module error 164
- Failure - System Board Error 165
- Additional information 153 167
- Error message list 168
- Bug check symbolic names 168
- Use Windows Debugging Tool 169
- 6. Open the crash dump le 172
- Lookup for Bug Check 0xC2 173
- Additional information 159 173
- Cable management 175
- Connector types 176
- Start in Windows 7 179
- Updating the BIOS 181
- Start in Windows 10 184
- Downloading a BIOS update 186
- Guidelines 190
- Backing up your information 191
- Performing a system recovery 192
- Windows 10 195
- Using Windows tools 196
- Restore and recovery 197
- 13 Specications 200
- Nonvolatile memory usage 205
- Questions and answers 207
- 16 Recycling 212
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