HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) User Manual Page 157
- Page / 216
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Read-write error
Items Procedures
Symptoms
● Post error message (i.e., error
code 301)
● Hang when working on data, les,
documents
Possible causes
Loose connection, faulty hardware.
Troubleshooting steps
1. Perform a hard reset (8. Hard reset on page 102).
2. Reset BIOS to default (9. Soft reset (Default Settings) on page 103).
3. Verify drive connection and ex cable. Reseat connection (10. Reseat cables and
connections on page 103).
4. Use the HP Hardware Diagnostics tool to test. If failed, record failure code and have the
hard drive replaced.
5. If no error with HP PC Hardware Diagnostics (UEFI) tool, try to repair the hard drive and
its les in Windows (using command “CHKDSK /f /r /x”). Use HP Restore to
reinstall the operating system, if needed.
6. Test with a veried working hard drive. If it is not recognized, the system board is
faulty.
Note If there is a hard drive POST error message, see POST Error Messages and User Actions
on page 152.
Slow performance
Items Procedures
Symptoms
Slow performance even when
performing small read/write
operations
Possible causes
Operating system les, hard drive is full.
Troubleshooting steps
1. Transfer data from the hard drive to create more space. Microsoft recommends at least
200 MB to sync system les.
2. Perform disk defragmentation to consolidate fragmented data on the hard drive so it
will work more eciently.
NOTE: Do not defrag an SSD.
Tips & tricks For optimal system performance, you need to place your operating system and all of your
most commonly used applications and les in the fastest hard drive (solid-state drive) and
fastest areas on the drive (primary partition of 200 GB max).
See Routine Maintenance for Performance Improvement on page 154).
Blue screen (BSOD) error
Faulty hard drive may cause blue screen error. Perform the drive tests using the HP Diagnostics Tool to make
sure the drive is functional. If all of the tests pass, see Common Blue Screen Error Messages on page 154 for
detailed troubleshooting steps.
Common issues and possible solutions 143
- Maintenance and Service Guide 1
- Safety warning notice 5
- Table of contents 7
- 1 Product description 15
- Buttons and ngerprint reader 27
- Special function keys 28
- Using the hot keys 29
- Bottom – standard models 30
- Bottom – federal models 31
- 3 Illustrated parts catalog 34
- Computer major components 21 35
- Computer major components 23 37
- Computer major components 25 39
- Hard drive parts 40
- Miscellaneous parts 42
- Miscellaneous parts 29 43
- Tools required 44
- Service considerations 44
- Grounding guidelines 45
- Customer Self-Repair parts 49
- Service door 50
- Description Spare part number 51
- Hard drive 56
- Solid-state drives (M.2) 62
- WLAN module 64
- WWAN module 66
- Memory module 68
- RTC battery 71
- Middle frame 72
- Standard models 73
- Federal models 73
- Hardware Kit) 74
- Speakers 76
- Smart Card reader board 79
- 7. Remove the board (4) 80
- Fingerprint reader board 81
- Discrete graphics board 83
- Display LED board 84
- Heat sink 85
- Keyboard 89
- System board 91
- Display assembly 95
- Top cover 102
- 7 Troubleshooting guide 103
- Resources 104
- General troubleshooting steps 104
- Identify the issue 105
- 2. Examine the environment 107
- Analyze the issue 108
- Table 7-5 Boot-error codes 114
- Resolve the issue 116
- 13. Replace the system board 119
- Helpful Hints 120
- During operation 121
- Consulting with HP Service 122
- Power-on issues 122
- AC adapter issue 125
- Battery discharges too fast 127
- Burnt smell 128
- No video (with power) 128
- Blinking lights 129
- Diagnostics error messages 130
- Performance (OS) 131
- Intermittent shutdown 132
- Blue screen 133
- No wake up 137
- Unresponsive 138
- Slow performance 138
- Incorrect time and date 139
- Display anomalies 140
- Dead pixel 141
- Vertical lines 141
- Horizontal lines 141
- No video (internal) 142
- No video (external) 143
- DisplayPort/VGA 143
- Touch screen 145
- I/O devices 146
- Keyboard point stick 147
- Keyboard backlight 147
- TouchPad 148
- Smart card reader 152
- Thunderbolt (TB) 154
- Read-write error 157
- Blue screen (BSOD) error 157
- Noisy hard drive 158
- Mechanical 159
- Noise (sound) 160
- Fan runs constantly 161
- Thermal shutdown (hot) 162
- Stuck power button 162
- Additional information 163
- Processor not executing code 164
- Memory module error 164
- Failure - System Board Error 165
- Additional information 153 167
- Error message list 168
- Bug check symbolic names 168
- Use Windows Debugging Tool 169
- 6. Open the crash dump le 172
- Lookup for Bug Check 0xC2 173
- Additional information 159 173
- Cable management 175
- Connector types 176
- Start in Windows 7 179
- Updating the BIOS 181
- Start in Windows 10 184
- Downloading a BIOS update 186
- Guidelines 190
- Backing up your information 191
- Performing a system recovery 192
- Windows 10 195
- Using Windows tools 196
- Restore and recovery 197
- 13 Specications 200
- Nonvolatile memory usage 205
- Questions and answers 207
- 16 Recycling 212
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