HP ZBook 15u G3 Mobile Workstation (ENERGY STAR) User Manual

User Guide

Appendix B Troubleshooting ...

decreasing speaker sound 30description 29increase screen brightness 30increasing speaker sound 30keyboard backlight 29Sleep 29switching screen image 2

regulatory informationregulatory label 81wireless certication labels 81reset 72restoring the hard drive 70RJ-45 (network) jack, identifying 4rotating

1 WelcomeAfter you set up and register the computer, we recommend the following steps to get the most out of your smart investment:●TIP: To quickly re

Finding informationYou have already used Setup Instructions to turn on the computer and locate this guide. To locate resources that provide product de

2 Getting to know your computerRightComponent Description(1) USB Type-C (charging) port Connects any USB device with a Type-C connector.NOTE: USB Type

Component Description(6) RJ-45 (network) jack Connects a network cable.(7) Docking connector Connects an optional docking device.(8) SIM card slot S

LeftComponent Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as a

DisplayComponent Description(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs).(2) WWAN ant

TopTouchPadComponent Description(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen.(2) Left po

LightsNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Power light ●On: The computer is on.●Blinking:

Component Description(1) Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts o

© Copyright 2015 Hewlett-Packard Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its pro

Buttons, speakers, and ngerprint readerComponent Description(1) Power button●When the computer is o, press the button to turn on the computer.●When

Component Description(4) Volume mute button Mutes and restores speaker sound.(5) Fingerprint reader (select models only) Allows a ngerprint logon t

KeysNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) esc key Displays system information when presse

Component Description(1) esc key Displays system information when pressed in combination with the fn key.(2) fn key Executes frequently used syste

BottomComponent Description(1) Docking connectors (2) Connect an optional docking device.(2) Vents (2) Enable airow to cool internal components.N

FrontComponent Description(1) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetoot

3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globe and access information from mi

Using operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and rep

Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:●A broadband modem (either DSL or cable) (1) and high-

Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. I

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on

Inserting and removing a SIM card (select models only)CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card.To ins

Using Bluetooth wireless devicesA Bluetooth device provides short-range wireless communications that replace the physical cable connections that tradi

2. Plug the other end of the network cable into a network wall jack (2) or router.NOTE: If the network cable contains noise suppression circuitry (3),

4 Navigating using the keyboard, touch gestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in addit

Turning the TouchPad o and onTo turn the TouchPad o and on, quickly double-tap the TouchPad on/o button.TappingTo make an on-screen selection, use

ScrollingScrolling is useful for moving up, down, or sideways on a page or image.●Place two ngers slightly apart on the TouchPad zone and then drag t

●Place two ngers on the TouchPad zone and press to open the options menu for the selected object.Rotating (select models only)Rotating allows you to

Edge swipes (select models only)Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and nding or using apps

Top-edge swipeThe top-edge swipe displays app command options that allow you to customize apps.IMPORTANT: When an app is open, the top-edge gesture va

NOTE: Depending on the country or region, your keyboard may have dierent keys and keyboard functions than those discussed in this section.Using Windo

iv Safety warning notice

Hot key combination Descriptionfn+f6 Increases the screen brightness level.fn+ f8 Decreases speaker volume. fn+f9 Increases speaker volume.fn+f10 Mute

Component DescriptionEach key on the keypad performs the function indicated by the icon in the upper-right corner of the key.(7) num lock key Turns th

Turning the embedded numeric keypad on and oPress fn+num lock to turn on the embedded numeric keypad. Press fn+num lock again to turn o the keypad.N

●When num lock is on, most keypad keys type numbers.●When num lock is o, most keypad keys function like the arrow, page up, or page down keys.When nu

5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)●Integrated webcam●Preinstalled multimedia software

NOTE: See Getting to know your computer on page 3 for information on what type of volume controls your computer has.Connecting headphonesYou can conne

To conrm or change the audio settings on your computer:1. From the Start screen, type control panel, and then select Control Panel.2. Select Hardware

2. Touch the two NFC antennas together. You may hear a sound when the antennas have recognized each other.NOTE: The NFC antenna on your computer is lo

2. Press fn+f4 to alternate the screen image between 4 display states:●PC Screen only: View the screen image on the computer only.●Duplicate: View the

2. Connect the other end of the cable to the digital display device.3. Press fn+f4 to alternate the computer screen image between 4 display states:●PC

Table of contents1 Welcome ...

To set up multiple display devices, follow these steps:1. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a

Discovering and connecting to Miracast-compatible wireless displays (select models only)To discover and connect to Miracast-compatible wireless displa

6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types o

When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and

Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:1.

Finding additional battery informationHP Support Assistant provides the tools and information about the battery. To access battery information, select

Using Battery CheckHP Support Assistant provides information on the status of the battery installed in the computer.To run Battery Check:1. Connect th

Resolving a low battery levelResolving a low battery level when external power is available▲Connect one of the following devices:●AC adapter●Optional

When you disconnect external AC power, the following events occur:●The computer switches to battery power.●The display brightness is automatically dec

7 External cards and devicesUsing memory card readersOptional memory cards provide secure data storage and convenient data sharing. These cards are of

Setting pointing device preferences ... 23Using the poi

3. Press in on the card (1), and then remove it from the slot (2).NOTE: If the card does not eject, pull the card out of the slot. Using smart cardsNO

Using a USB deviceUniversal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard,

Connecting a USB deviceCAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.▲Connect the USB cable for th

1. Connect the device to the computer.2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.3. Turn on the d

8 DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling

If you add or upgrade a hard drive and intend to set a RAID volume, you must temporarily disable SRT, set the RAID volume, and then enable SRT. To tem

Using HP 3D DriveGuard (select models only)HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the f

9 SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS)

●BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.●Automatic DriveLock passwords are enabled in

Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled

Connect displays to computers with Intel graphics (with and optional hub) ... 40Connect displays to computers with Intel graphics (with

5. When prompted, type your new password again to conrm.6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner

To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following consi

After 2 incorrect attempts to enter the password, you must shut down the computer and try again.Changing a DriveLock passwordTo change a DriveLock pas

Your changes go into eect when the computer restarts.Using Computer Setup Automatic DriveLockIn a multiple-user environment, you can set an Automatic

Using antivirus softwareWhen you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Compute

Using HP Touchpoint Manager (select models only)HP Touchpoint Manager is a cloud-based IT solution that enables businesses to eectively manage and se

Locating the ngerprint readerThe ngerprint reader is a small metallic sensor that is located in one of the following areas of your computer:●Near th

10 MaintenanceCleaning your computerUse the following products to safely clean your computer:●Dimethyl benzyl ammonium chloride 0.3 percent maximum co

Cleaning the TouchPad, keyboard, or mouseWARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner a

11 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual les and folders, back up your entir

Using hard drives ...

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have created and any software installed on the co

Using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbe

Using Windows Refresh or Windows ResetWhen your computer is not working properly and you need to regain system stability, the Windows Refresh option a

12 Computer Setup (BIOS), TPM, and HP Sure StartUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication betwee

To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes:Select the Exit icon in th

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed les c

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are reve

Using HP Sure Start (select products only)Select computer models are congured with HP Sure Start, a technology that continuously monitors the compute

13 HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic test

Download any version of UEFI for a specic product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed

11 Backup and recovery ...

14 SupportContacting supportIf the information provided in this user guide or HP Support Assistant does not address your questions, you can contact su

LabelsThe labels aixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the comp

15 Specications●Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel internationall

16 AccessibilityHP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a

A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your

B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through HP Support Assistant. To access

or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, an

The wireless network connection is not workingIf a wireless network connection is not working as expected, follow these suggestions:●To enable or disa

C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you re

IndexSymbols/Numerics2-nger pinch zoom TouchPad gesture 25AAC adapter, testing 48accessibility 83administrator password 58airport security devices 54