HP ZBook 14 Mobile Workstation User Manual

HP EliteBook 740 G1 Notebook PCHP EliteBook 840 G1 Notebook PCHP ZBook 14 Mobile WorkstationHP EliteBook 750 G1 Notebook PCHP EliteBook 850 G1 Noteboo

10 Backup and recovery in Windows 8 ... 133B

3. Remove the VGA/USB board from the top cover (3).Reverse this procedure to install the VGA/USB board.Heat sinkNOTE: The heat sink spare part kit inc

d. Keyboard (see Keyboard on page 71)e. Base enclosure (see Base enclosure on page 79)Remove the heat sink:NOTE: Step 2 applies to computer models equ

2. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1)– (4) that secure the heat sink to the sy

b. UMA models:Thermal paste is used on the system board component (1) and on the heat sink area (2) thatservices it.Reverse this procedure to install

Power button boardDescription Spare part numberPower button board for use in HP EliteBook 740/840/HP ZBook 14 models 730959-001Power button board for

3. Slide the power toward the inside of the top cover, and then lift it off the top cover (3).Reverse this procedure to install the power button board

Fingerprint reader assemblyDescription Spare part numberFingerprint reader assembly for use in HP EliteBook 740/840/HP ZBook 14 models (includes cable

3. Slide the bracket from atop the fingerprint reader board (2), and the remove the fingerprint readerboard (3) from the computer.Reverse this procedu

System boardNOTE: The system board spare part kit includes replacement thermal material.IMPORTANT: For system board replacement on serial numbers xxx5

Description Spare partnumberIntel Core i7-4500U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models(Gold)802525-

14 Statement of Volatility ...

Description Spare partnumberIntel Core i5-4200U processor for use with models without the Windows 8 operating system for use in EliteBook740/840 and 7

Description Spare partnumberIntel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold) 802529-001Intel Core i3-40

Description Spare partnumberIntel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models(Gold Convers

Description Spare partnumberIntel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit) 802530-6C1Int

Description Spare partnumberIntel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold Conversion Kit) 802529-0C1I

2. Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnectthe fingerprint reader cable (2) from the syst

9. Note the routing location of the antenna cables (7) when removing them.10. Remove the three Phillips PM2.5×5.0 screws that secure the system board

12. Remove the system board (2) by sliding it up and to the left at an angle.Reverse this procedure to install the system board.Component replacement

Speaker assemblyDescription Spare part numberSpeaker assembly (includes cable) 730798-001Before removing the speaker assembly, follow these steps:1. T

3. Remove the speaker assembly (2) from the top cover.Reverse this procedure to install the speaker assembly.Component replacement procedures 107

xii

Display assemblyNOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are spared atthe subcomponent level only. To

2. Release the wireless antenna cables (2) from the routing channel attached to the system board.3. Remove the four Torx TM2.5×6.0 screws (1) that sec

7. Remove the bezel from the display assembly (4).The display bezel is available using spare part number 730952-001 for HP EliteBook 840 models,784451

10. Lift the tape that secures the display cable to the display panel (1), and the disconnect the display cablefrom the panel (2).Component replacemen

11. Lift the display panel from the display enclosure.12. If you need to replace the webcam/microphone module:The webcam is available using spare part

13. If you need to remove the display hinges, remove the six broadhead Phillips PM 2.0×2.0 screws (1), andthen lift the hinges from the display enclos

b. Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers (3) fromthe display enclosure.The antenna cables and transceiv

7 Computer Setup (BIOS), MultiBoot, andSystem Diagnostics in Windows 8Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), control

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup men

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.Downloading a BIOS updateCAUTION: To reduce the r

1 Product descriptionCategory Description HPEliteBook740/840HP ZBook14HPEliteBook750/850 HP EliteBook 740 G1 Notebook PC √ Product Name HP EliteBoo

●HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under“BIOS Integrity Checking”●An HP-approved BIOS is r

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”message is displayed at the bottom of the screen.

●To specify a boot device from the Express Boot menu, select your preference within the allotted time,and then press enter.●To prevent the computer fr

8 Computer Setup (BIOS) and HP PC HardwareDiagnostics (UEFI) in Windows 7Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), cont

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup men

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.Downloading a BIOS updateCAUTION: To reduce the r

●HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under“BIOS Integrity Checking”●An HP-approved BIOS is r

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”message is displayed at the bottom of the screen.

●To specify a boot device from the Express Boot menu, select your preference within the allotted time,and then press enter.●To prevent the computer fr

9 Computer Setup (BIOS) and AdvancedSystem Diagnostics in SUSE LinuxComputer Setup, or Basic Input/Output System (BIOS), controls communication betwee

Category Description HPEliteBook740/840HP ZBook14HPEliteBook750/850Supports hybrid (switchable) graphicsPanel All display assemblies include two or th

Use the tab key and the arrow keys to select Menu > Ignore Changes and Exit, and then press enter.– or –●To save your changes and exit Computer Set

Restoring factory settings in Computer SetupNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Computer Setup to t

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download andinstall a BIOS update only

Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which isena

1. Go to http://www.hp.com.After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in thefollowing order:2.

10 Backup and recovery in Windows 8To protect your information, use Windows backup and restore utilities to back up individual files and folders,back

Performing a system recoveryIn case of system failure or instability, the computer provides the following tools to recover your files:●Windows recover

Using f11 recovery toolsCAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that youhave created and any

Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the Windows Refre

3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PCsettings screen.4. Scroll the right-side choi

Category Description HPEliteBook740/840HP ZBook14HPEliteBook750/850Primary storage Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and7.0-mm

11 Backup and recovery in Windows 7Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if youever need

applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recoveryDVDs:●Windows 7 operating system DVD—Instal

To create a backup using Windows Backup and Restore:NOTE: The backup process may take over an hour, depending on file size and the speed of the comput

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you havecreated and any software installed on the co

Using f11 recovery tools (select models only)CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you

After the repair is completed:1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.2. Install the Hardware Enabling Dri

12 Backup and Recovery in SUSE LinuxRecovery after a system failure is as good as your most recent backup. As you add new software and datafiles, you

NOTE: If multiple backups have been performed, click Use the latest version to restore the latestversion.6. Click Restore to start restoring the files

Press f11 while the computer boots.– or –Press and hold f11 as you press the power button.Select System Recovery and follow the on-screen instructions

13 SpecificationsComputer specifications–HP EliteBook 840/HP ZBook 14 models Metric U.S.DimensionsWidth 33.9 cm 13.35 inDepth 23.7 cm 9.33 inHeightHei

Category Description HPEliteBook740/840HP ZBook14HPEliteBook750/850Mini-card SSD M.2 (NGFF) Solid State Drive120 GBNot available if 32-GB flash cache

Computer specifications–HP EliteBook 850 models Metric U.S.DimensionsWidth 37.6 cm 14.78 inDepth 25.4 cm 9.98 inHeight 2.2 cm 0.85 inWeightEquipped wi

Metric U.S.Contrast ratio 300:1 (typical)Brightness 200 nits (typical)Refresh Rate 60 HzSurface Treatment Anti-glarePixel resolutionFormat HD (1366 x

35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S.DimensionsHeight 20.6 cm 8.09 inWidth 32.1 cm 12.6 inDepth 0.36 cm 0.14 inDiagonal 35.6 cm

Metric U.S.Configuration RGB stripeLCD Mode TNPPI 125 PPIInterface eDP 1.2 (1 lane)Viewing angle SVA 40/40/15/30 (Left/Right/Down/Up)39.6-cm (15.6-in

1-TB* 500-GB* 320-GB*Interface type SATA SATA SATATransfer rateSynchronous (maximum) Synchronous (maximum) 300 MB/s (Drive Capability)Security ATA se

14 Statement of VolatilityThe purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP

Then select Un-configure AMT on next boot. Select Save then Yes. Select the File menu, and thenselect Save Changes and Exit. Reboot the system and con

Non-volatile memory usageNon VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretain datawhen poweris removed?What is th

Non VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretain datawhen poweris removed?What is thepurpose of thismemory?Ho

The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform thewrite function.4. In some PC systems, the Firmware

Category Description HPEliteBook740/840HP ZBook14HPEliteBook750/850●Headphone/microphone combo●Battery connector●DisplayPort 1.2●Docking connector●USB

15 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120volts AC, or fro

Country/region Accredited agency Applicable note numberSweden SEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United States UL 21. Th

16 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of thebattery in general household

IndexAAC adapter, spare part numbers 36,39, 44AC adapter/battery light 13accessory battery connector,identifying 17antennaremoval 113spare part number

fingerprint reader insert,illustrated 35fingerprint reader, identifying 12flash cacheproduct description 3fn key, identifying 12function keys, identif

keyboard 5memory module 2microphone 4mini-card SSD 4operating system 5pointing device 5ports 4power requirements 5processors 1product name 1security 5

Windows 7 operating system mediacreating 138using for restore 142Windows 8 operating system DVD135Windows button, identifying 12Windows Startup Repair

Category Description HPEliteBook740/840HP ZBook14HPEliteBook750/850Windows 8 Multi-Language 64Windows 8 Professional 64Windows 8 License with Win 7 Do

Category Description HPEliteBook740/840HP ZBook14HPEliteBook750/850●Microsoft WHQL●SuSE Linux Enterprise (SLED) 64-bit Service Pack 2 Web-only suppor

© Copyright 2013—2015 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under

2 External component identificationDisplayComponent Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless l

Component DescriptionStart screen, select My computer, and then select User guides. TO access the user guides in Windows 7, select Start > Help and

LightsComponent Description(1)Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state (Windows) orSuspend state (Linux).●Off

Buttons and fingerprint reader (select models only)Component Description(1)Power button●When the computer is off, press the button to turn on thecompu

Component Description2. In the left pane, click System, and then click PowerManagement in the right pane.(2) Speakers (2) Produce sound.(3)Wireless b

Component DescriptionEach key on the keypad performs the function indicated by theicon in the upper-right corner of the key.(6) num lk key Turns the

Component Description●Blinking amber: A battery that is the only availablepower source has reached a low battery level. Whenthe battery reaches a crit

LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as a d

RightComponent Description(1)Audio-out (headphone) jack/Audio-in(microphone) jackProduces sound when connected to optional powered stereospeakers, hea

BottomNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) Accessory battery connector Con

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by

Component Description(1) Service cover Provides access to the hard drive bay, thewireless LAN (WLAN) module slot, the WWANmodule slot, and the memor

Component DescriptionNOTE: The computer fan starts upautomatically to cool internal components andprevent overheating. It is normal for theinternal fa

3 Illustrated parts catalogComputer major componentsIMPORTANT: For system board (16) replacement on serial numbers xxx501xxxx and below, you must use

Item Component Spare partnumber(1) Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more display assembly

Item Component Spare partnumber 3-cell, 50-Wh, 4.5-Ah 717376-001 3-cell, 24-Wh, 2.4-Ah 717375-001(11) Fan (includes cable) 730792-001 Heat sink (incl

Item Component Spare partnumber ●Intel Core i7-4600U processor for use with models without the Windows 8 operating system foruse in EliteBook 750/850

Item Component Spare partnumber ●Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for usein ZBook 14 models (Gol

Item Component Spare partnumber ●Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold) 802530-501 ●Intel Core i3-4

Item Component Spare partnumber ●Intel Core i3-4010U processor for use with models without the Windows 8 operating system(Gold)802514-001(16a) System

Item Component Spare partnumber ●Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use inZBook 14 models (Gold Co

iv Important Notice about Customer Self-Repair Parts

Item Component Spare partnumber ●Intel Core i5-4200U processor for use with models without the Windows 8 operating system (GoldConversion Kit)802516-0

Item Component Spare partnumber ●Intel Core i5-4300U processor for use with models without the Windows 8 operating system (GoldConversion Kit)802511-0

Item Component Spare partnumber For use only on HP EliteBook 750/850 models 730813-001 For use only on HP EliteBook 750/850 models, ESD 765811-001

Display assembly subcomponentsHP EliteBook 740/840/ZBook 14 modelsItem Component Spare part number(1) Display bezel: For use only on HP EliteBook 840

Item Component Spare part number(5) (35.6-cm) 14.0-in, LED, AntiGlare display panel: HD, SVA (1366×768), 200 nits 737657-001 HD+, SVA (1920×1080), 2

Item Component Spare part number(1) Display bezel For use in HP EliteBook 850 models 730814-001 For use in HP EliteBook 750 models 784478-001(2) W

Item Description Spare part number(2) Hard drive (does not include hard drive bracket or screws): 1-TB, 7200-rpm (for use in EliteBook 740/840 and ZB

Item Description Spare part number 120-GB, M.2 (for use only in HP EliteBook 750/850) 786035-001 32-GB 743008-001Plastics KitItem Description Spare p

Miscellaneous partsComponent Spare part numberAC adapter:90-W HP Smart AC adapter (PFC) for use only in Elitebook 750/850 models 693712-00145-W HP Sma

Component Spare part numberFor use in Italy 755530-061For use in Japan 755530-291For use in North America 755530-001For use in South Africa 755530-AR1

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place thedevice directly on your

Sequential part number listingCSR flag designations:A = MandatoryB = OptionalC = Service technician recommendedN = Non-user replaceableIMPORTANT: For

Spare partnumberCSRflagDescription676521-001 A 1-TB, 5400-rpm, 2.5-inch hard drive (does not include hard drive bracket or screws)679921-001 A Top loa

Spare partnumberCSRflagDescription730794-051 B Keyboard with pointing stick for use in France (includes keyboard cable and pointing stick cable)730794

Spare partnumberCSRflagDescription730796-001 A Rubber Kit (includes rubber screw covers)730797-001 N Screw Kit730798-001 N Speaker assembly (includes

Spare partnumberCSRflagDescription730963-001 N Heat sink for use only on HP EliteBook 740/840/HP ZBook 14 models with UMA graphics (includesreplaceme

Spare partnumberCSRflagDescription731179-AB1 B Keyboard, backlit, with pointing stick for use in Taiwan (includes keyboard cable and pointingstick cab

Spare partnumberCSRflagDescription742437-001 A 45-W HP Smart AC adapter (non-PFC, EM, 3-wire)743008-001 A Solid-state drive, 32-GB (includes hard driv

Spare partnumberCSRflagDescription766643-001 A Solid-state drive, 256-GB (includes hard drive bracket and screws)766644-001 A Hard drive, 1-TB, 7200-r

Spare partnumberCSRflagDescription802512-0C1 N System board with discrete graphics and an Intel Core i5-4300U processor for use in EliteBook 740/840an

Spare partnumberCSRflagDescription802516-6C1 N System board with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8Professio

vi Safety warning notice

Spare partnumberCSRflagDescription802520-5C1 N System board with discrete graphics and an Intel Core i5-4200U processor for use in ZBook 14 modelswith

Spare partnumberCSRflagDescription802524-0C1 N System board with discrete graphics and an Intel Core i7-4500U processor for use in EliteBook 740/840an

Spare partnumberCSRflagDescription802527-6C1 N System board with discrete graphics and an Intel Core i5-4310U processor for use in ZBook 14 modelswith

Spare partnumberCSRflagDescription802531-5C1 N System board with UMA graphics and an Intel Core i5-4210U processor for use in models withthe Windows 8

Spare partnumberCSRflagDescription802535-0C1 N System board with UMA graphics and an Intel Core i5-4510U processor for use in EliteBook 750/850models

4 Removal and replacement procedurespreliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement pr

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of i

Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet 35,000 V 15,000 V 7,500 VWalking across vinyl floor 12,0

●Avoid contact with pins, leads, or circuitry.●Turn off power and input signals before inserting or removing connectors or test equipment.Equipment gu

5 Removal and replacement procedures forCustomer Self-Repair partsCAUTION: The Customer Self-Repair program is not available in all locations. Install

Table of contents1 Product description ...

2. Slide the service cover toward the front of the computer (4) and lift (5) to remove the service cover.Reverse the removal procedures to install the

BatteryDescription Spare part number6-cell, 60-Wh, 2.7-Ah (for use in EliteBook 740/840 and ZBook 14 models) 719796-0013-cell, 50-Wh, 4.5-Ah 717376-00

Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket or screws.Description Spare part number1-TB, 7200-rpm (for use i

2. Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward, and then remove it (3).3. If it is necessary to disassemble the hard drive, p

Solid-state drive (SSD)Description Spare part number512-GB 752240-001256-GB, Self-encrypting drive (SED), SSD 731194-001256-GB, Self-encrypting drive

2. Slide the drive away to remove it from the socket (2).Reverse this procedure to install the solid-state drive.Component replacement procedures 63

RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided tape) 665733-001Before removing the RTC battery, follow these ste

Memory moduleDescription Spare part number8-GB memory module (PC3L, 12800, 1600-MHz) 693374-0014-GB memory module (PC3L, 12800, 1600-MHz) 691740-001Up

2. Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch to prevent incorre

WWAN moduleNOTE: The WWAN module and the WLAN module are not interchangeable.Description Spare part numberHP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband M

5 Removal and replacement procedures for Customer Self-Repair parts ... 57Component replace

3. Remove the WWAN module (3) by pulling the module away from the slot.NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.NOT

WLAN moduleDescription Spare part numberIntel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001Intel Dual Band Wireless-N 7260AN 802.1

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch to prevent incorrect i

KeyboardNOTE: For a detailed list of available keyboards, see Sequential part number listing on page 38.Description Spare part numberKeyboard, backlit

3. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back ofthe keyboard until the keyboard disengages

c. Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the systemboard.d. Remove the keyboard (4).7. To remove th

e. Remove the keyboard (5).Reverse this procedure to install the keyboard.74 Chapter 5 Removal and replacement procedures for Customer Self-Repair p

6 Removal and replacement procedures forAuthorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an a

Description Spare part number(39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080), 200 nits 733685-001Webcam module 730542-001Microphone module 730795-001B

4. Lift and rotate the panel onto the computer (2).5. On the back of the display panel, lift the tape that secures the display cable to the display pa

Setting a new boot order in Computer Setup ... 118Dynamically choosing a boot device using

6. Lift the display panel from the display enclosure.7. If it is necessary to replace the webcam/microphone module:a. Release the tape that secures th

Base enclosureBase enclosure removal procedures for HP EliteBook 840/HP ZBook 14 models and HP EliteBook 15 modelsare in separated in the following se

2. Remove the seven rubber screw covers from the screws outside of the service cover.NOTE: The eight screws outside of the service cover also have rub

5. Lift the base enclosure off the computer.Reverse this procedure to install the base enclosure.Component replacement procedures 81

Base enclosure (HP EliteBook 850 models)Description Spare part numberBase enclosure for use only on HP EliteBook 750/850 models (includes RJ-45 door w

2. Remove the seven rubber screw covers from the screws outside of the service cover.3. Remove the 21 Torx T8M2.5×5.0 screws that secure the base encl

5. Lift the base enclosure off the computer.Reverse this procedure to install the base enclosure.84 Chapter 6 Removal and replacement procedures for

FanDescription Spare part numberFan (includes cable) 730792-001Before removing the fan, follow these steps:1. Turn off the computer. If you are unsure

Card reader boardDescription Spare part numberCard reader board for use in HP EliteBook 740/840/HP ZBook 14 models 730955-001Card reader board for use

Reverse this procedure to install the card reader board.VGA/USB boardDescription Spare part numberVGA/USB board for use in HP EliteBook 740/840/HP ZBo