HP EliteDesk 800 65W G4 Base Model Desktop Mini PC User Manual download pdf (Page 87)

Solving USB ash drive problems

If you encounter USB ash drive problems, common causes and solutions are listed in the following table.

USB ash drive is not seen as a drive letter in Windows.

Cause Solution

The drive letter after the last physical drive is not available. Change the default drive letter for the ash drive in Windows.

USB ash drive not found (identied).

Cause Solution

The device is attached to a USB port that has been hidden in

Computer Setup.

Run the Computer Setup utility and enable USB ports in Advanced

> Port Options.

The device was not properly seated before power-up. Ensure the device is fully inserted into the USB port before

applying power to the system

System will not boot from USB ash drive.

Cause Solution

Boot order is not correct. Run the Computer Setup utility and change boot sequence in

Advanced > Boot Options.

Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable

media in Advanced > Boot Options. Ensure USB is enabled in

Storage > Boot Order.

The computer boots to DOS after making a bootable ash drive.

Cause Solution

Flash drive is bootable. Install the ash drive only after the operating system boots.

Flash drive is defective. Try a dierent ash drive.

Solving Internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common

causes and solutions listed in the following table.

Unable to connect to the Internet.

Cause Solution

Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance.

Web browser is not set up properly. Verify that the Web browser is installed and set up to work with

your ISP.

Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a “power” LED light on

the front of the cable/DSL modem.

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HP EliteDesk 800 65W G4 Base Model Desktop Mini PC User Manual Page 87