HP EliteDesk 800 65W G4 Base Model Desktop Mini PC User Manual download pdf (Page 80)

Printer will not print.

Cause Solution

where [printer port] is the address of the printer being

used. If the printer works, reload the printer driver.

To run MS-DOS commands, press the Windows key + r, type cmd

in the Open box, and then click OK.

If you are on a network, you may not have made the connection

to the printer.

Make the proper network connections to the printer.

Printer may have failed. Run printer self-test.

Printer will not turn on.

Cause Solution

The cables may not be connected properly. Reconnect all cables and check the power cord and electrical

outlet.

Printer prints garbled information.

Cause Solution

The correct printer driver for the application is not installed. Install the correct printer driver for the application.

The cables may not be connected properly. Reconnect all cables.

Printer memory may be overloaded. Reset the printer by turning it o for one minute, then turn it back

on.

Printer will not print.

Cause Solution

The printer may be out of paper. Check the paper tray and rell it if it is empty.

Solving keyboard and mouse problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to

the common causes and solutions listed in the following table.

A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no

function of mouse/keyboard and external drive.

Cause Solution

If your computer is equipped with USB 3.0 ports, connected USB

3.0 devices can interfere with the wireless keyboard USB receiver.

Connect the wireless keyboard USB receiver to a USB 2.0 port that

is separated from ports with USB 3.0 devices. If you still

experience interference, you may have to place the connectors

farther apart using an external USB hub.

72 Chapter 6 Troubleshooting without diagnostics

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HP EliteDesk 800 65W G4 Base Model Desktop Mini PC User Manual Page 80