Hp Officejet Enterprise Color X555 Printer series User Manual

User GuideOfficejet Enterprise Color X555www.hp.com/support/ojcolorX555

Product comparisonModel nameModel number X555dn modelsC2S11AX555xh modelsC2S12APaper handling Tray 1 (50-sheet capacity) Tray 2 (500-sheet capacity)

92 Index ENWW

© 2014 Hewlett-Packard Development Company, L.P.www.hp.com*C2S11-90904**C2S11-90904*C2S11-90904

Model nameModel number X555dn modelsC2S11AX555xh modelsC2S12A Windows Vista, 32-bit and 64-bitNOTE: Windows Vista Starter is not supported bythe sof

Product views●Product front view●Product back view●Interface ports●Control-panel viewProduct front view1234578961 Control panel with color touchscreen

Product back view46712531 Left door (access for clearing jams and the ink collection unit)2 Tray 1 (multipurpose tray)3 Cable lock slot4 Model and ser

Interface ports1231 USB device port accepts a USB cable from a computer (alternative to network and wireless connections).2 Ethernet port3 USB host po

Control-panel viewThe Home screen provides access to the product features and indicates the current status of the product.You can return to the Home s

10 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.11 Features Depending on the product config

Product hardware setup and software installationFor basic setup instructions, see the Hardware Installation Guide that came with the product. For addi

10 Chapter 1 Product introduction ENWW

2 Paper trays●Understand paper use●Configure trays for paper type and size●Load Tray 1 (multi-purpose tray on left side of the product)●Load Tray 2 or

Understand paper useHP Officejet inks for business are specifically developed for use with HP printheads. Unique ink formulationshelp extend the life

Media type Do Do notHeavy paper●Use only heavy paper that isapproved for use in inkjet printersand meets the weight specificationsfor this product.●Do

Configure trays for paper type and sizeBy default, the product pulls paper from Tray 2. If Tray 2 is empty, the product pulls paper from Tray 1, orTra

Configure a tray by using the control panelYou can also configure the trays for type and size without a prompt from the product.1. From the Home scree

Load Tray 1 (multi-purpose tray on left side of the product)1. Open Tray 1. 2. Pull out the tray extension. 3. Extend the paper guides fully and the

Load Tray 2 or optional Tray 31. Pull the tray out of the product. 2. Slide open the paper length and width guides. 3. Place the paper in the tray a

4. Push down on the paper to make sure that thepaper stack is below the paper limit tabs on theside of the tray. 5. Slide the tray into the product.NO

3 Parts, supplies, and accessories●Order parts, accessories, and supplies●Replace the ink cartridgesFor more information:In the US, go to www.hp.com/s

Order parts, accessories, and suppliesOrderingOrder supplies and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/buy/par

Replace the ink cartridgesThe product uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta(M), and black (

HP Officejet Enterprise Color X555User Guide

4. Remove the new ink cartridge from thepackaging. C 9805. Do not touch the gold-colored metal contacts ofthe ink cartridge. Fingerprints on the con

7. Close the ink cartridge door. 8. Place the old cartridge in the box and refer toinformation about recycling used ink cartridgeson the ink cartridg

24 Chapter 3 Parts, supplies, and accessories ENWW

4Print●Print tasks (Windows)●Print tasks (Mac OS X)●Store print jobs on the product to print later●Mobile printing●Print from the USB portFor more inf

Print tasks (Windows)How to print (Windows)The following procedure describes the basic printing process for Windows.1. From the software program, sele

Automatically print on both sides (Windows)Use this procedure for products that have an automatic duplexer installed. If the product does not have ana

Manually print on both sides (Windows) Use this procedure for products that do not have an automatic duplexer installed or to print on paper that thed

Print multiple pages per sheet (Windows)1. From the software program, select the Print option.2. Select the product from the list of printers, and the

Select the paper type (Windows)1. From the software program, select the Print option.2. Select the product from the list of printers, and then click o

Print tasks (Mac OS X)How to print (Mac OS X)The following procedure describes the basic printing process for Mac OS X.1. Click the File menu, and the

Copyright and License© 2014 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

3. Open the menus drop-down list or click Show Details, and then click the Layout menu.4. From the Pages per Sheet drop-down list, select the number o

Store print jobs on the product to print later●Create a stored job (Windows)●Create a stored job (Mac OS X)●Print a stored job●Delete a stored jobCrea

4. Select a Job Storage Mode option.●Proof and Hold: Print and proof one copy ofa job, and then print more copies.●Personal Job: The job does not prin

●Proof and Hold: Print and proof one copy of a job, and then print more copies.●Personal Job: The job does not print until you request it at the produ

Mobile printingHP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop,tablet, smartphone, or other

●Network Settings●Wireless Menu●Wireless Direct●SSID3. Touch the SSID name area.4. Use the keyboard to change the name.5. Touch OK.HP ePrint via email

●Windows: After installing the software, open the Print option from within your application, and thenselect HP ePrint from the installed printers list

Print from the USB portThis product features easy-access USB printing, so you can quickly print files without sending them from acomputer. The product

40 Chapter 4 Print ENWW

5 Manage the product●Configure IP network settings●HP Embedded Web Server●HP Utility for Mac OS X●HP Web Jetadmin●Economy settings●Product security fe

Table of contents1 Product introduction ...

Configure IP network settings●Printer sharing disclaimer●View or change network settings●Rename the product on a network●Manually configure IPv4 TCP/I

3. On the Device Information page, the default product name is in the Device Name field. You can changethis name to uniquely identify this product.NOT

3. To configure the address, touch the Address button and then touch the field to open a keypad.4. Use the keypad to enter the address, and then touch

HP Embedded Web Server●How to access the HP Embedded Web Server (EWS)●HP Embedded Web Server featuresUse the HP Embedded Web Server to manage printing

●Scan/Digital Send tab (MFP models only)●Fax tab (MFP models only)●Troubleshooting tab●Security tab●HP Web Services tab●Networking tab●Other Links lis

Table 5-2 HP Embedded Web Server General tab (continued)Menu DescriptionControl Panel Administration Menu Shows the menu structure of the Administrat

Table 5-3 HP Embedded Web Server Copy/Print tab (continued)Menu DescriptionCopy Settings (MFP models only) Configure the default options for copy job

Table 5-4 HP Embedded Web Server Scan/Digital Send tab (continued)Menu DescriptionOXPd: Workflow Use third-party workflow tools.Digital Sending Softw

Security tabTable 5-7 HP Embedded Web Server Security tabMenu DescriptionGeneral Security Settings for general security, including the following:●Con

Table 5-9 HP Embedded Web Server Networking tab (continued)Menu DescriptionNetwork Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings,

Select the paper type (Windows) ... 30Additional pr

Other Links listNOTE: Configure which links display in the Other Links list by using the Edit Other Links menu on theGeneral tab. The following are th

HP Utility for Mac OS XUse the HP Utility for Mac OS X to check product status or to view or change product settings from yourcomputer.You can use the

Menu Item Description Update Firmware Transfers a firmware update file to the product.NOTE: This option is available only after you open the View men

HP Web JetadminHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP products, including p

Economy settings●Optimize speed or energy usage●Set Sleep mode●Set the Sleep ScheduleOptimize speed or energy usageThe product has four incremental se

●Date Format●Time Format4. Touch the Save button.5. Open the Date/Time menu and configure the following settings:●Date/Time●Time ZoneIf you are in an

Product security features●Security statements●IP Security●Sign in to the product●Assign a system password●Encryption support: HP High Performance Secu

b. Open a Web browser, and in the address line, type the IP address or host name exactly as itdisplays on the product control panel. Press the Enter k

Software and firmware updatesHP regularly updates features that are available in the product firmware. To take advantage of the mostcurrent features,

6 Solve general problems●Restore factory-set defaults●Control panel help system●A “Cartridge is low” or “Cartridge is very low” message displays on th

Networking tab ... 50Other Links list ...

Restore factory-set defaults1. From the Home screen on the product control panel, scroll to and touch the Administration button.2. Open the following

Control panel help systemThe product has a built-in Help system that explains how to use each screen. To open the Help system, touchthe Help button i

A “Cartridge is low” or “Cartridge is very low” message displayson the product control panelCartridge is low: The product indicates when an ink cartri

Order suppliesOrder supplies and paper www.hp.com/go/suresupplyOrder through service or support providers Contact an HP-authorized service or support

Product does not pick up paper or misfeeds●The product does not pick up paper●The product picks up multiple sheets of paper●The document feeder jams,

●The paper guides must be touching the sides of the paper stack to work correctly. Make sure that thepaper stack is straight and the guides are agains

Clear jamsAuto-navigation for clearing jamsThe auto-navigation feature assists you in clearing jams by providing step-by-step instructions on thecontr

Clear jams in the output bin1. Look for jammed paper in the output bin area. 2. Remove any visible media.NOTE: If the sheet tears, make sure that all

Clear jams in Tray 1 (multipurpose tray)1. If the jammed sheet is visible and easilyaccessible in Tray 1, pull it from Tray 1.NOTE: If the sheet tears

4. If the paper is still not visible or accessible,remove the ink collection unit by pulling it outwith both hands. Set the unit aside, upright, on ap

Check the paper-type setting for the print job ... 80Check the paper typ

7. Reinstall the ink collection unit. 8. Close the left door. 72 Chapter 6 Solve general problems ENWW

Clear jams in the left door1. Open the left door. 2. Gently remove any visible paper from the rollersand delivery area.NOTE: If the sheet tears, make

Clear jams in the ink collection unit area1. Open the left door. 2. If you can see the trailing edge of the sheet,remove the sheet from the product.

4. Lower the platen by pressing down on the greentab. This will cause the product to try to feed thesheet through the print zone. You might need togen

6. Reinstall the ink collection unit. 7. Close the left door. 76 Chapter 6 Solve general problems ENWW

Clear jams in Tray 21. Open Tray 2 by pulling it out and releasing thelatch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to

Clear jams in optional Tray 31. Open Tray 3. 32. Remove the jammed sheet by pulling it to theright and then out of the product. 378 Chapter 6 Solve

3. If the jam cannot be cleared at the tray, tryclearing the jam from the lower left door. 4. Close Tray 3.NOTE: To close the tray, push in the middle

Improve print qualityIf the product is having print-quality problems, try the following solutions in the order presented to resolvethe issue.●Print fr

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and thenclick the Finishing menu.4. Select a type

1 Product introduction●Product comparison●Product views●Product hardware setup and software installationFor more information:In the US, go to www.hp.c

1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.2. Touch Calibration/Cleaning, and then touch

●Always use a paper type and weight that this product supports.●Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particl

Follow these steps to resolve print print-quality problems such as misaligned color, colored shadows, blurrygraphics, or other print-quality issues.1.

●None: No color theme is used.●Custom Profile: Select this option to use a custom input profile to accurately control color output(for example, to emu

HP UPD PS driver●Recommended for printing with Adobe® software programs or with other highlygraphics-intensive software programs●Provides support for

Solve wired network problemsCheck the following items to verify that the product is communicating with the network. Before beginning,print a configura

a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd,and then press Enter.b. Type ping followed by the IP add

IndexAaccessoriesordering 20AirPrint 38Bbin, outputjams, clearing 69bins, outputlocating 4Bonjouridentifying 45browser requirementsHP embedded Web Ser

other links list 52print settings 47scan settings 48security settings 50troubleshooting tools 49HP Embedded Web Server (EWS)features 45network connect

paper pathjams, clearing 73paper pickup problemssolving 66paper typeselecting (Windows) 30paper typesselecting (Mac) 32paper, ordering 20portslocating