Hp LaserJet M5025 Multifunction Printer series User Manual

HP LaserJet M5025/M5035 MFP User Guide

Clear jams from the optional duplexer ... 197Clear jams from the print-cartr

Control print jobsWhen a job is sent to the printer, the printer driver controls what paper tray is used to pull media throughthe printer. By default,

5 Device features●Use the stapler●Use job storage featuresENWW 89

Use the staplerThe automatic stapler is only available on the HP LaserJet M5035XS MFP.The optional stapler/stacker can staple jobs of up to 30 sheets

Load staplesEach staple cassette holds 5,000 unformed staples.1. Open the stapler door.2. Lift up the green handle on the staple cartridge to dislodge

4. Close the stapler door.92 Chapter 5 Device features ENWW

Staple mediaSelect the stapler at the control panel for printed jobs1. Touch Administration, touch Device Behavior, touch Stapler/Stacker, and then to

Configure the device to stop or continue when the staple cartridge is emptyYou can specify whether the MFP stops printing when the staple cartridge is

Use job storage featuresThe following job-storage features are available for this device:●Proof and hold jobs: This feature provides a quick and easy

Use the proof and hold featureThe proof and hold feature provides a quick and easy way to print and proof one copy of a job and thento print the addit

Use the private job featureUse the private printing feature to specify that a job is not printed until you release it. First, set a 4-digitPIN by typi

Appendix A Supplies and accessoriesOrder parts, accessories, and supplies ...

Use the QuickCopy featureThe QuickCopy feature prints the requested number of copies of a job and stores a copy on the devicehard disk. Additional cop

Use the stored job featureYou can save a print job to the device hard disk without printing it. You can then print the job at any timeat the device co

Print a stored jobAt the control panel, you can print a job that is stored on the device hard disk.1. From the Home screen, touch Job Storage.2. Touch

6 Printing tasks●Use features in the Windows printer driver●Use features in the Macintosh printer driver●Cancel a print jobENWW 101

Use features in the Windows printer driverWhen you print from a software program, many of the product features are available from the printerdriver. F

Use watermarksA watermark is a notice, such as "Confidential," that is printed in the background of each page of adocument.1. On the File me

Set a custom paper size from the printer driver1. On the File menu in the software program, click Print.2. Select the driver, and then click Propertie

Print multiple pages on one sheet of paperYou can print more than one page on a single sheet of paper.1. On the File menu in the software program, cli

Print on both sides of the paperWhen duplex printing is available, you can automatically print on both sides of a page. If duplex printingis not avail

Print on both sides manually1. Insert enough paper into one of the trays to accommodate the print job. If you are loading specialpaper such as letterh

HP LaserJet print supplies ... 256HP print supplies return

Use the Services tabIf the product is connected to a network, use the Services tab to obtain product and supply-statusinformation. Click the Device an

Use features in the Macintosh printer driverWhen you print from a software program, many of the device features are available from the printerdriver.

Print a cover pageYou can print a separate cover page for your document that includes a message (such as “Confidential”).1. Open the printer driver (s

Print on both sides of the paperWhen duplex printing is available, you can automatically print on both sides of a page. Otherwise, youcan manually pri

Cancel a print jobYou can stop a print request by using the control panel or by using the software program. For instructionsabout how to stop a print

7 CopyThis device can function as a standalone, walk-up copier. It is not necessary to install the printing systemsoftware on the computer, nor is it

Use the Copy screenFrom the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure7-1 Copy screen. Note that only the fir

Set the default copy optionsYou can use the administration menu to establish default settings that apply to all copy jobs. If necessary,you can overri

Basic copy instructionsThis section provides the basic instructions for copying.Copy from the scanner glassUse the scanner glass to make as many as 99

Adjust the copy settingsThe device offers several features so you can optimize copied output. These features are all availableon the Copy screen.The C

1Basics●Device comparison●Features comparison●Walkaround●Device softwareENWW 1

Change the copy-collation settingYou can set the device to automatically collate multiple copies into sets. For example, if you are makingtwo copies o

Copy two-sided documentsTwo-sided documents can be copied manually or automatically.Copying two-sided documents manuallyCopies resulting from this pro

3. Touch Sides.4. Touch 2–sided original, 2–sided output.5. Touch OK.6. Touch Start Copy.Make one-sided copies from two-sided documents1. Load the doc

Copy mixed-size originalsYou can copy original documents that are printed on different sizes of paper as long as the sheets ofpaper have one common di

Copy photos and booksCopy a photo NOTE Photos should be copied from the flatbed scanner, not from the document feeder.1. Lift the lid and place the ph

Combine copy jobs by using Job BuildUse the Job Build feature to build a single copy job from multiple scans. You can use either the documentfeeder or

Cancel a copy jobTo cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device.Then touch Cancel current j

8 Scan and send e-mailThe device offers color-scanning and digital-sending capabilities. By using the control panel, you canscan black-and-white or co

Configure e-mail settingsBefore you can send a document to e-mail, you must configure the device for e-mailing. NOTE The instructions that follow are

Test the SMTP settings1. From the Home screen, touch Administration.2. Touch Initial Setup.3. Touch E-mail Setup, and then touch Test Send Gateways.If

Device comparisonHP LaserJet M5025 MFP HP LaserJet M5035 MFP●The HP LaserJet M5025 MFP prints up to 25 pages-per-minute (ppm).●256 megabytes (MB) of r

Use the Send E-mail screenUse the touchscreen to navigate through the options on the Send E-mail screen.1 Send E-mail button Touching this button scan

Perform basic e-mail functionsThe device e-mail feature offers the following benefits:●Sends documents to multiple e-mail addresses, saving time and d

Send documentsThe device scans both black-and-white and color originals. You can use default settings or change thescanning preferences and file forma

Use the address bookYou can send e-mail to a list of recipients by using the address book feature of the device. See yoursystem administrator for info

Use the local address bookUse the local address book to store frequently-used e-mail addresses. The local address book can beshared between devices th

Change e-mail settings for the current jobUse the More Options button to change the following e-mail settings for the current print job:Button Descrip

Scan to a folderNOTE This device feature is supported for the HP LaserJet M5035 MFP models only.If the system administrator has made the feature avail

9FaxThe HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP models come with an HP LaserJetanalog fax accessory 300; already installed. Windows users c

Analog faxWhen the HP LaserJet analog fax accessory 300 is installed, the MFP can function as a standalone faxmachine.The HP LaserJet M5035X MFP and H

3. Open the formatter door.4. Remove the fax accessory from its antistatic pouch.CAUTION The fax accessory contains parts that are sensitive to electr

Features comparisonFeature DescriptionPerformance●460 MHz processorUser interface●Graphical touch-screen control panel with control-panel help●HP Easy

6. Locate the 16-wire cable near the lower corner of the formatter and plug the cable into the faxaccessory.NOTE If the cable doesn't seem to fit

9. Reconnect the cables, and then turn on the device.ENWW Analog fax 139

Connect the fax accessory to a phone lineWhen connecting the fax accessory to a phone line, ensure that the phone line that is being used forthe fax a

Digital faxDigital faxing is available when you install the optional HP Digital Sending Software. For informationabout ordering this software, go to w

142 Chapter 9 Fax ENWW

10 Manage and maintain the device●Use information pages●Configure e-mail alerts●Use the HP Easy Printer Care software●Use the embedded Web server●Use

Use information pagesFrom the control panel, print pages that give details about the device and its current configuration. Thetable below provides the

Page description How to print the pagememory cards, or hard disks, that areinstalled in the device.4. Touch File Directory.5. Touch Print.Fax reportsF

Configure e-mail alertsNOTE If your company does not have e-mail, this feature might not be available.You can use HP Web Jetadmin or the embedded Web

Use the HP Easy Printer Care softwareThe HP Easy Printer Care software is a program that you can use for the following tasks:●Check the device status.

Feature DescriptionConnectivity●Hi-Speed USB 2.0 connection (one external host USB-A connector, one external-device USB-B connector, andtwo internal h

HP Easy Printer Care software sectionsSection OptionsDevice List tabShows information abouteach device in theDevices list●Device information, includin

Use the embedded Web serverNOTE When the device is directly connected to a computer, use the HP Easy Printer Caresoftware to view the device status.●V

Embedded Web server sectionsTab or section OptionsInformation tabProvides device, status, andconfiguration information●Device Status: Shows the device

Tab or section OptionsProvides the ability to changenetwork settings from yourcomputerdirectly connected to a computer, or if the device is connected

Use HP Web Jetadmin softwareHP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, andtroubleshooting network-connected

Use the HP Printer Utility for MacintoshUse the HP Printer Utility to configure and maintain a printer from a Mac OS X computer.Open the HP Printer Ut

HP Printer Utility featuresThe HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list.The following table d

Manage suppliesUsing, storing, and monitoring the print cartridge can help ensure high-quality output.Supplies lifeThe average cartridge yield is 15,0

NOTE Any damage caused by a non-HP print cartridge is not covered under the HP warrantyand service agreements.To install a new HP print cartridge, see

Replace supplies and partsCarefully follow the guidelines in this section when replacing device supplies.Supply replacement guidelinesTo facilitate th

WalkaroundDevice partsBefore using the device, familiarize yourself with the parts of the device.Figure 1-1 HP LaserJet M5025 MFP and HP LaserJet M50

3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.4. Grasp both sides of the print cartridge and

6. Align the print cartridge with the tracks inside the device, and, using the handle, insert the printcartridge until it is firmly seated, and then c

Perform preventive maintenanceThe device requires periodic maintenance to maintain optimum performance. A control-panel messagealerts you when it is t

Clean the deviceDuring the printing process, paper, toner, and dust particles can accumulate inside the product. Overtime, this buildup can cause prin

3. Clean the scanner strip by using a damp, lint-free cloth.Clean the scanner lid backingMinor debris can accumulate on the white document lid backing

Clean the ADFIf the ADF has trouble feeding documents, clean the ADF pickup roller assembly.1. Open the ADF cover.2. Wipe the ADF rollers with a soft,

Clean the paper path1. From the Home screen, touch Administration.2. Touch Print Quality.3. Touch Calibration/Cleaning.4. Touch Create Cleaning Page.T

Calibrate the scannerCalibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADFand flatbed scans. Because o

166 Chapter 10 Manage and maintain the device ENWW

11 Problem solvingThis troubleshooting information is organized to help you resolve printing problems. Choose the generaltopic or type of problem from

Figure 1-2 HP LaserJet M5035X MFP1 On/off switch2 Power connection3 Automatic duplexer4 Jam access door (for access to printer jams)5 ADF top cover (

Problem-solving checklistIf you are experiencing problems, use the following checklist to identify the cause of the problem:●Is the device connected t

Problem-solving flowchartSymptom Check Possible causes Possible solutionsThe control-panel displayis blank, no lights are lit,and the device makes nos

Symptom Check Possible causes Possible solutionsCopy problems Are copies blank? The originals might have been loadedupside-down.1. In the ADF, load or

Symptom Check Possible causes Possible solutions Can you print over thenetwork?The network might not be configuredcorrectly.1. Try connecting the com

Symptom Check Possible causes Possible solutionsStacking problems Are pages skewed? The jam-access door might not beclosed completely.1. Make sure all

Symptom Check Possible causes Possible solutions Is the Fax feature on thecontrol panel completelymissing?The fax accessory might be installedincorre

Solve general printing problemsDevice selects media from the wrong tray.Cause SolutionThe tray selection in the software program might be incorrect. F

Print job is extremely slow.Cause SolutionYou are printing a PDF or PostScript (PS) file but are using aPCL device driver.Try using the PS device driv

The device prints, but the text is wrong, garbled, or incomplete.Cause SolutionThe wrong driver was selected in the software. Check the software devic

Control-panel message typesFour types of control-panel messages can indicate the status of or problems with the device.Message type DescriptionStatus

Figure 1-3 HP LaserJet M5035XS MFP1 On/off switch2 Power connection3 Automatic duplexer4 Jam access door (for access to printer jams)5 Upper-left doo

Control-panel messagesTable 11-1 Control-panel messagesControl panel message Description Recommended action10.32.00 - Unauthorized Supply A supply ha

Control panel message Description Recommended action20 Insufficient memory To continue touchOKThe device received more data than can fit inthe availab

Control panel message Description Recommended action41.X Error To continue touch OK A temporary printing error occurred. Touch OK to clear the error.

Control panel message Description Recommended actionsupport/M5025mfp or www.hp.com/support/M5035mfp.)55.XX.YY DC CONTROLLER ERROR Tocontinue turn off

Control panel message Description Recommended actionsupport/M5025mfp or www.hp.com/support/M5035mfp.)68.X Permanent storage full The device NVRAM is f

Control panel message Description Recommended action8X.YYYY EMBEDDED JETDIRECT ERRORTo continue turn off then onThe embedded HP Jetdirect print server

Control panel message Description Recommended actionsending the scanned documents by usingmultiple e-mails.E-mail Gateway did not respond. Jobfailed.A

Control panel message Description Recommended actiondevice was set to stop printing when a supplyneeds to be ordered.To order a new print cartridge, s

Control panel message Description Recommended actionThe digital sending service must beupgraded to support this version of theMFP firmware. Contact ad

Common causes of jamsThe device is jammed.Cause SolutionThe media does not meet specifications. Use only media that meets HP specifications. See Media

Interface portsThe device has one EIO slot and three ports for connecting to a computer or a network.1 EIO slot2 "Heartbeat" LED3 Hi-Speed U

Jam locationsUse this illustration to troubleshoot jams in the device. For instructions about clearing jams, see Clearjams.1 ADF See Clear jams from t

Jam recoveryThe device has a jam-recovery feature that determines if the device will reprint jammed pages after thejam is cleared.●Auto instructs the

Clear jamsWhen clearing jams, be very careful not to tear the media. If a small piece of media remains in the device,it could cause additional jams.Cl

3. Gently try to remove the page without tearing it. Also pull paper from the ADF output bin. If you feelresistance, go to the next step.4. Turn the g

6. Open the ADF lid and gently loosen the media by using both hands.7. When the media is free, gently pull it out in the direction shown.8. Close the

Clear jams from the stapler/stackerThe control-panel message 13.XX.YY Jam inside left door on the HP LaserJet M5035XS MFP alertsyou to a jam in the st

4. Grasp both sides of the media, and slowly pull the media out of the device.5. Close the upper-left door door. Make sure that both sides of the door

Clear jams from the output pathTo clear jams in output path, follow the instructions on the onscreen dialog box or follow the steps below.The followin

3. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loosetoner on the media. Be careful not to spill it on

Clear jams from the optional duplexerThe control-panel message 13.XX.YY Jam inside duplexer alerts you to a jam in the optional duplexer.To clear the

Device softwareThe printing-system software is included with the device. See the getting started guide for installationinstructions.The printing syste

Clear jams from the print-cartridge areaThe control-panel message 13.XX.YY Jam inside upper-right door alerts you to a jam in the print-cartridge area

4. Slowly pull the media out of the device. Be careful to not tear the media.CAUTION Avoid spilling loose toner. Use a dry, lint-free cloth, to clean

Clear jams from the input-tray areasClear jams from the tray 1 input areaThe control-panel message 13.XX.YY Jam in Tray 1 alerts you to a jam in the t

3. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side andthen out of the device.NOTE Do not force the pa

Clear jams from the input areas of optional traysTo clear jams in optional trays, follow the instructions on the onscreen dialog box or follow the ste

3. If the edge of the paper is visible in the feed area, slowly pull the paper toward the left side and outof the device.NOTE Do not force the paper i

Solve repeated jamsIf jams occur frequently, try the following actions:●Check all the jam locations. A piece of media might be stuck somewhere in the

Clear staple jamsTo reduce the risk of staple jams, make sure that you staple 30 or fewer pages of media (80 g/m2 or20 lb) at a time.The control-panel

4. Lift up on the small lever at the back of the staple cartridge.5. Remove the staples that protrude from the staple cartridge.6. Close the lever at

8. Close the stapler door.9. Test the stapler by printing or copying a staple job.Repeat steps these steps, if necessary.ENWW Clear staple jams 207

Select the correct printer driverPrinter drivers allow you to gain access to the features of the device and allow the computer tocommunicate with the

Solve print-quality problemsThis section helps you define print-quality problems and what to do to correct them. Often print- qualityproblems can be h

See Light print (partialpage)See Light print (entirepage)See Specks See Specks See DropoutsSee Dropouts See DropoutsAAAAABBBBBCCCCCaaaaacccccbbbbbSee

NOTE These examples depict letter-size media that has passed through the device.Light print (partial page)1. Make sure that the print cartridge is ful

SpecksSpecks might appear on a page after a jam has been cleared.1. Print a few more pages to see if the problem corrects itself.2. Clean the inside o

Lines AAAAABBBBBCCCCCaaaaacccccbbbbb1. Print a few more pages to see if the problem corrects itself.2. Clean the inside of the device and run a clean

Toner smear 1. Print a few more pages to see if the problem corrects itself.2. Try using a different type of media.3. Make sure that the environmental

Repeating defects 1. Print a few more pages to see if the problem corrects itself.2. If the distance between defects is 47 mm (1.9 in), 62 mm (2.4 in)

Misformed charactersAaBbCcAaBbCcAaBbCcAaBbCcAaBbCcAaBbCc1. Print a few more pages to see if the problem corrects itself.2. Make sure that the environm

Curl or wave 1. Turn over the stack in the tray. Also, try rotating the stack 180°.2. Make sure that the type and quality of the media you are using m

Vertical white lines 1. Print a few more pages to see if the problem corrects itself.2. Make sure that the type and quality of the media you are usin

Update NowIf you have modified the device configuration since installation, the driver can be automatically updatedwith the new configuration. In the

Scattered lines 1. Make sure that the type and quality of the media you are using meet HP specifications. See Mediaand trays.2. Make sure that the env

Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a grayfield), the toner mig

Solve network printing problemsNOTE HP recommends using the device CD to install and set up the device on a network.●Print a configuration page (see U

Solve fax problemsSolve sending problemsFaxes quit during sending.CauseSolutionThe fax machine to which you are sending might bemalfunctioning.Send th

Solve receiving problemsIncoming fax calls are not being answered by the fax (no fax detected).Cause SolutionThe rings-to-answer setting might not be

Solve copy problemsPrevent copy problemsThe following are a few simple steps you can take to improve copy quality:●Copy from the flatbed scanner. This

Problem Cause SolutionUnwanted lines appear on the copy.AAAAABBBBBCCCCCaaaaacccccbbbbbTray 1 or tray 2 might not be installedcorrectly.Verify that the

Problem Cause SolutionProblems with feedingThe paper has ragged edges. Use high-quality paper that is made forlaser printers.The paper varies from sid

Performance problemsProblem Cause SolutionNo copy came out. The input tray might be empty. Load media in the device. SeeLoadmedia into the input trays

Solve e-mail problemsIf you are unable to send e-mails by using the digital-send feature, you might need to reconfigure theSMTP gateway address or the

Open the printer driversOperating System To change the settings for allprint jobs until the softwareprogram is closedTo change the default settingsfor

Solve common Windows problems Error message:"General Protection FaultException OE""Spool32""Illegal Operation"CauseSolut

Solve common Macintosh problemsIn addition to the problems that are listed in Solve general printing problems, this section lists problemsthat can occ

The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.Cause Solutioncode for the language

When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected.Cause SolutionTh

Solve Linux problemsFor information about Linux problem solving, go to the HP Linux support Web site:hp.sourceforge.net/.232 Chapter 11 Problem solv

Solve PostScript problemsThe following situations are specific to the PostScript (PS) language and might occur when severalprinter languages are being

234 Chapter 11 Problem solving ENWW

A Supplies and accessoriesThis section provides information about ordering parts, supplies, and accessories. Use only parts andaccessories that are sp

Order parts, accessories, and suppliesSeveral methods are available for ordering parts, supplies, and accessories:●Order directly from HP●Order throug

Part numbersThe following list of accessories was current at the time of printing. Ordering information and availabilityof the accessories might chang

Software for Macintosh computersThe HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs),and the HP Pri

Cables and interfacesItem Description Part numberEnhanced I/O (EIO) cardsHP Jetdirect print server multi-protocol EIO network cards:HP Jetdirect 620n

Item Description Part numberHP LaserJet paperFor use with HP LaserJet devices. Thisis good for letterhead, high-valuememos, legal documents, direct ma

Item Description Part numberHP Office paperFor use with all office equipment-laserand inkjet devices, copiers, and faxmachines. This is good for high-

B Service and supportHewlett-Packard limited warranty statementHP PRODUCT DURATION OF LIMITED WARRANTYHP LaserJet M5025, M5035, M5035X, and M5035XS On

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OROTHERWISE. Some countries/regions, states or provinces do not all

Print cartridge limited warranty statementThis HP product is warranted to be free from defects in materials and workmanship.This warranty does not app

HP Customer CareOnline ServicesFor 24-hour access to updated HP device-specific software, product information, and supportinformation through an Inter

HP Easy Printer Care softwareTo check the device status and settings and view troubleshooting information and online documentation,use the HP Easy Pri

HP maintenance agreementsHP has several types of maintenance agreements that meet a wide range of support needs.Maintenance agreements are not part of

4. If possible, include print samples and 50 to 100 sheets of paper or other print media that did notprint correctly.5. In the U.S., call HP Customer

UtilitiesThe device is equipped with several utilities that make it easy to monitor and manage the device on anetwork.HP Web JetadminHP Web Jetadmin i

248 Appendix B Service and support ENWW

C Specifications●Physical specifications●Electrical specifications●Acoustic emissions●Operating environmentENWW 249

Physical specificationsTable C-1 DimensionsModel Height Depth Width Weight1HP LaserJet M5025 MFP andHP LaserJet M5035 MFP775 mm (30.5 in) 584 mm (23

Electrical specificationsWARNING! Power requirements are based on the country/region where the device is sold. Donot convert operating voltages. This

Acoustic emissionsTable C-5 Sound power and pressure level1,3Sound power level Declared per ISO 9296Printing3LWAd= 6.6 Bels (A) [66 dB(A)]Ready Essen

D Regulatory informationThis section contains the following regulatory information:●FCC regulations●Environmental product stewardship program●Telecom

FCC regulationsThis equipment has been tested and found to comply with the limits for a Class A digital device, pursuantto Part 15 of the FCC rules. T

Environmental product stewardship programProtecting the environmentHewlett-Packard Company is committed to providing quality products in an environmen

HP LaserJet print suppliesIt’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP PlanetPartners. HP is committ

Material restrictionsThis HP product contains mercury in the fluorescent lamp of the scanner and/or control panel liquidcrystal display that may requi

HP Easy Printer Care softwareThe HP Easy Printer Care software is a program that you can use for the following tasks:●Checking the device status●Check

Material Safety Data Sheet (MSDS)Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)can be obtained by

Telecom statementThe HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP models have the HP LaserJet AnalogFax Accessory 300 already installed to provi

Declaration of conformityDeclaration of Conformityaccording to ISO/IEC Guide 22 and EN 45014Manufacturer's Name: Hewlett-Packard CompanyManufactu

Safety statementsLaser safetyThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations

EMI statement (Taiwan)Laser statement for FinlandLuokan 1 laserlaiteKlass 1 Laser ApparatHP LaserJet M5025, M5035x, M5035X, M5035XS, laserkirjoitin on

E Working with memory and print servercardsThis section explains the memory features of the printer and provides steps for expansion.●Overview●Install

OverviewOne dual inline memory module (DIMM) slot is available for upgrading the device memory. DIMMs areavailable in 32, 48, 64, 128, and 512 MB.For

Installing printer memoryYou might want to add more printer memory to the printer if you often print complex graphics, printPostScript (PS) documents,

3. Open the formatter door.4. Remove the DIMM from the antistatic package.CAUTION To reduce the possibility of damage caused by static electricity, al

5. Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check thatthe locks on each side of the DIMM slot are open.)6. P

16 Chapter 1 Basics ENWW

8. Replace the formatter cover.9. Reconnect the cables, and then turn on the device.Check DIMM installationAfter installing the DIMM, make sure that t

Save resources (permanent resources)Utilities or jobs that you download to the device sometimes include resources (for example, fonts,macros, or patte

Using HP Jetdirect print server cardsFollow these procedures to install or remove an EIO card.Install an HP Jetdirect print server card1. Turn off the

4. Connect the network cable to the EIO card.5. Turn on the device, and then print a configuration page to verify that the new EIO device isrecognized

272 Appendix E Working with memory and print server cards ENWW

Glossarybidirectional communication Two-way data transmission.bin A receptacle for holding printed pages.BOOTP Abbreviation for “Bootstrap Protocol,”

IP address The unique number assigned to a computer device that is connected to a network.IPX/SPX Abbreviation for “internetwork packet exchange/seque

IndexSymbols/Numerics500-sheet traysinsert or close errormessage 184unexpected size or type errormessage 179500–sheet tray. See tray 3AA4 paper settin

authentication 156features 4genuine HP 155jams, clearing 198management menu 31non-HP 155ordering through embeddedWeb server 151part numbers 237recycli

default settings 27error messages 183, 184, 185, 186folders 134gateways, finding 127job settings 133LDAP support 126loading documents 129recipient l

2 Control panel●Use the control panel●Use the Administration menuENWW 17

SMTP support 126validating gatewayaddresses 227FFastRes 3fax accessoryconnecting phone line 140connection, locating 8default settings 25installing 136

installingEIO cards 270fax accessory 136memory (DIMMs) 265Instant Support ProfessionalEdition (ISPE) 244insufficient memory 179, 184internal clock er

custom-size 85, 104default size 46default size, selecting 28document size, selecting 103envelopes 64first page 104, 110fuser modes 48, 67guidelines

output qualitycopy, improving 223copy, problem-solving 223settings 48overhead transparenciesloading 78specifications 65, 69Ppackaging device 246page

print-stop test 53printer drivers. See driversprinter maintenance kitusing 160printing system software 9priority, settings 11private jobs 97problem-so

Send Setup menu 43Send to Folder 134Send to Workflow 134sending to e-maildefault settings 26sending to e-mailabout 125, 126, 129address books 131,

storingenvelopes 72paper 72print cartridges 155streaks, problem-solving 224subnet mask 58suppliesauthentication 156counterfeit 156e-mail alerts 146fea

feeding problems, solving 225included 2insert or close errormessage 184jams, clearing 200loading paper 73locating 5, 6, 7Macintosh settings 154media

286 Index ENWW

HP LaserJet M5025 and HP LaserJet M5035Series MFPUser Guide

Use the control panelThe control panel has a VGA touchscreen that provides access to all device functions. Use the buttonsand numeric keypad to contro

© 2006 Hewlett-Packard Development Company, L.P.www.hp.com*Q7829-90925**Q7829-90925*Q7829-90925

Home screenThe home screen provides access to the device features, and it indicates the current status of the device.NOTE Depending on how the system

Buttons on the touchscreenThe status line on the touchscreen provides information about the status of the device. Various buttonscan appear in this ar

Use the Administration menuUse the administration menu to set up default device behavior and other global settings, such as thelanguage and the format

Information menuUse this menu to print information pages and reports that are stored internally on the device.Table 2-1 Information menuMenu item Sub

Default Job Options menuUse this menu to define the default job options for each function. If the user does not specify the joboptions when creating t

Default Copy OptionsNOTE Values shown with “(default)” are the factory-default values. Some menu items have nodefault.Table 2-3 Default Copy Options

Default Fax OptionsNOTE Values shown with “(default)” are the factory-default values. Some menu items have nodefault.Table 2-4 Fax Send menuMenu item

Default E-mail OptionsUse this menu to set default options for e-mails that are sent from the device.NOTE Values shown with “(default)” are the factor

Default Send to Folder OptionsNOTE This menu appears only for the HP LaserJet M5035 MFP models.Use this menu to set default options for scan jobs sent

Copyright and License© 2006 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Default Print OptionsUse this menu to set default options for jobs that are sent from a computer.NOTE Values shown with “(default)” are the factory-de

Time/Scheduling menuUse this menu to set options for setting the time and for setting the device to enter and exit sleep mode.NOTE Values shown with &

Menu item Sub-menu item Sub-menu item Values DescriptionFax Printing Fax Printing Mode Store all receivedfaxesPrint all receivedfaxesUse Fax Printin

Management menuUse this menu to set up global device-management options.NOTE Values shown with "(default)" are the factory-default values. S

Initial Setup menuThe Initial Setup menu contains the sub-menus shown:●Networking and I/O menu●Fax Setup menu●E-mail Setup menuNOTE Values shown with

Menu item Sub-menu item Sub-menu item Values and DescriptionRelease and DHCP Renew menus are available to setDHCP lease options.Auto IP: Use automatic

Menu item Sub-menu item Sub-menu item Values and Description IPV6 Settings Enable Use this item to enable or disable IPv6 operation on theprint serve

Menu item Sub-menu item Sub-menu item Values and DescriptionIPX/SPXEnable Off: Disable the IPX/SPX protocol.On (default): Enable the IPX/SPX protoco

Menu item Sub-menu item Sub-menu item Values and Description LAN HW TestCAUTION Running this embedded test willerase your TCP/IP configuration.This

Menu item Sub-menu item Sub-menu item Values and Description Ping Test This test is used to check network communications.This test sends link-level p

Table of contents1 BasicsDevice comparison ...

Menu item Sub-menu item Sub-menu item Values and Description Ping Results Use this item to view the ping test status and resultsusing the control pa

Menu item Sub-menu item Sub-menu item Values and Description100TX Auto: Limits auto-negotiation to a maximum linkspeed of 100 Mbps.1000TX Full: 1000 M

Fax SetupTable 2-11 Fax Setup menuMenu item Sub-menu item Sub-menu item Values DescriptionRequired Settings Location (Countries/regionslisted)Confi

Menu item Sub-menu item Sub-menu item Values DescriptionFax Send SettingsFax Dial Volume OffMedium (default)HighUse this feature to set the volume o

Menu item Sub-menu item Sub-menu item Values DescriptionFax Receive SettingsRings To Answer The range varies bylocation. The factorydefault is 2 ring

E-mail SetupUse this menu to enable the e-mail feature and to configure basic e-mail settings.NOTE To configure advanced e-mail settings, use the embe

Device Behavior menuNOTE Values shown with "(default)" are the factory-default values. Some menu items have nodefault.Table 2-14 Device Beh

Menu item Sub-menu item Sub-menu item Values DescriptionTray BehaviorUse Requested Tray Exclusively (default)FirstUse this feature to control how th

Menu item Sub-menu item Sub-menu item Values DescriptionGeneral CopyBehaviorScan Ahead Enabled (default)DisabledUse this feature to turn on no-wait

Menu item Sub-menu item Sub-menu item Values Description PCL Form Length Type a valuebetween 5 and 128lines. The factorydefault is 60 lines.PCL is a

Default E-mail Options ... 26Default Send to Folder Options ...

Print Quality menuNOTE Values shown with "(default)" are the factory-default values. Some menu items have nodefault.Table 2-15 Print Qualit

Menu item Sub-menu item Values DescriptionMedium (default)Darkcurves, and edges. All print resolutions, includingFastRes 1200, benefit from REt.Econom

Troubleshooting menuNOTE Values shown with "(default)" are the factory-default values. Some menu items have nodefault.Table 2-16 Troublesho

Menu item Sub-menu item Sub-menu item Values DescriptionPaper Path TestTest Page Print (button) Generate a test page for testing paperhandling featur

Menu item Sub-menu item Sub-menu item Values DescriptionFinishing Paper PathTestStapling Finishing Options Choose from a list ofavailable options.Test

Menu item Sub-menu item Sub-menu item Values DescriptionPrint/Stop Test Continuous valuefrom 0 to 60,000milliseconds. Thedefault is 0milliseconds.

Resets menuTable 2-17 Resets menuMenu item Values DescriptionClear Local Address Book Clear (button) Use this feature to clear all addresses from the

3 I/O Configuration●USB configuration●Network configurationENWW 55

USB configurationThis device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.Figure 3-1 USB connection1 USB connect

Network configurationYou might need to configure certain network parameters on the device. You can configure theseparameters in the following location

Print full-bleed images ... 84Pri

6. Touch IPV4 Settings.7. Touch Config Method.8. Touch Manual.9. Touch Save.10. Touch Manual Settings.11. Touch IP Address.12. Touch the IP Address te

5. Touch TCP/IP.6. Touch IPV4 Settings.7. Touch Config Method.8. Touch Manual.9. Touch Save.10. Touch Manual Settings.11. Touch Default Gateway.12. To

7. Touch Off.8. Touch Save.Disable AppleTalk1. Scroll to and touch Administration.2. Scroll to and touch Initial Setup.3. Touch Networking and I/O.4.

4 Media and trays●General guidelines for media●Considerations for special media●Select print media●Printing and paper-storage environment●Load media i

General guidelines for mediaHewlett-Packard Company recommends testing any paper before buying it in large quantities.CAUTION Using media that does no

General media specificationsFor complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family PrintMedia Guide (availa

Considerations for special mediaTable 4-1 Media considerationsMedia type ConsiderationsEnvelopes●Use only tray 1 to print envelopes. Choose envelopes

Media type ConsiderationsCAUTION Failure to follow these guidelines can damage the device.If a sheet of labels becomes jammed in the device, see Clear

Media type ConsiderationsTo avoid problems when using preprinted forms, embossed paper, and letterhead, observe thefollowing guidelines:●Use preprinte

Select the correct fuser modeThe device automatically adjusts the fuser mode based on the media type to which the tray is set. Forexample, heavy paper

Print on both sides of the paper ... 111Cancel a print job ...

Select print mediaThis device accepts a variety of media, such as cut-sheet paper, including up to 100% recycled fibercontent paper; envelopes; labels

Supported media weights and sizesThis section contains information about the sizes, weights, and capacities of paper and other print mediathat each tr

Table 4-4 Tray 3 specificationsMedia type Dimensions1Weight Capacity2Paper Minimum: 148 x 210 mm(5.83 x 8.27 inches)Maximum: 297 x 432 mm(11.7 x 17 i

Operation Dimensions1Weight Output-bin capacity2NOTE Automatic stapling is not supportedfor rotated A4- or letter-size media.Automatic stacking Standa

Printing and paper-storage environmentIdeally, the printing and paper-storage environment should be at or near room temperature, and not toodry or too

Load media into the input traysLoad tray 1 (multipurpose tray)Load special print media, such as envelopes, labels, and transparencies, in tray 1 only.

4. For single-sided printing or copying, place media into the tray with the side to be printed facing upand the top of the media toward the front of t

Customize tray 1 operationThe device can be set to print from tray 1 if it is loaded, or to print only from tray 1 if the type of mediathat is loaded

Load trays 2 and 3 (and optional trays 4, 5, and 6) Trays 2 and 3 (and optional trays 4, 5, and 6) support only paper. For supported paper sizes, see

3. Place the paper in the tray, with the side to be printed facing down for single-sided printing, orfacing up for automatic 2-side printing, and make

10 Manage and maintain the deviceUse information pages ...

Load special mediaThe following table provides guidelines for loading special media and configuring the printer driver. Usethe correct media-type sett

Load documents for faxing, copying, and scanningLoad a document onto the scanner glassUse the scanner glass to copy, scan, or fax small, lightweight (

●For rotated letter- and A4-size documents, place the top left-hand corner of the document atthe back, left corner of the scanner glass. Also use this

Load the automatic document feeder (ADF)Use the ADF to copy, scan, or fax a document that has up to 50 pages (depending on the thickness ofthe pages).

●For legal-size, 11 x 17, and A3-size documents, insert the short edge (the top of the document)into the ADF.2. Slide the stack into the ADF until it

Print on rotated media The device can print on letter, A4, A5, Executive, and B5 (JIS) print media in a rotated orientation (short-edge first) from t

Print full-bleed images Full-bleed images extend from edge to edge of the page. To achieve this effect, use larger paper, thentrim its edges to the de

Print on custom-size media Custom-size paper can be printed from any of the trays. For media specifications, see Media andtrays.NOTE Very small or ve

Load custom-size media into tray 1Load custom-size media in tray 1 using the same procedures as for standard-size media. See Loadtray 1 (multipurpose

3. Place the media in the tray and make sure that it is flat at all four corners. Keep the stack belowthe height tabs on the paper-length guide in the