HP Data Center Environmental Edge User Manual Page 108

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Troubleshooting 108
Problem Solution
or animated images available within a
specific time frame.
that time period, therefore there are no historical images available
to display.
I recently replaced the batteries in a
wireless base station, but the battery
report shows a very low battery life.
Verify the following:
The batteries were replaced correctly, and the battery capacity
was reset. For more information, see Replacing batteries (on
page 103).
The base station has been operating normally and
communicating wirelessly with the gateway for a minimum of
one week.
I cannot view some of the power meter
values I have configured for calculating
PUE data. How can I display them?
Add and configure an Inspector object in the HP Insight
Environmental Configurator software, and then associate the power
meter value you want to monitor. Once the updated project is
exported, the power meter value appears on the Custom Metrics
tab.
Before you contact HP
Be sure to have the following information available before you call HP:
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
See the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com/hps).
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
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