HP 2500C Series User Manual download pdf (Page 45)

Product Information

1-37

Warranty and Support

Hewlett-Packard Limited Warranty Statement

HP Product Duration of Limited Warranty

Software 1 year

Print Cartridges 90 days

Printer 1 year

Printheads 1 year

Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free

from defects in materials and workmanship, for a specified time after the date of

purchase by the customer. The duration of this limited warranty is stated above.

Certain additional conditions and limitations of HP’s warranty are stated in the user’s

guide. Those conditions and limitations include:

a. For software products, the warranty applies only to the media upon which the

product is recorded; and

b. HP does not warrant the operation of any product to be uninterrupted or error free.

2. HP’s limited warranty covers only those defects which arise as a result of normal use

of the product, and do not apply to any:

a. Improper or inadequate maintenance;

b. Software or interfacing not supplied by HP;

c. Unauthorized modification or misuse;

d. Operation outside the product’s environment specifications, including duty cycle

abuse or use of a mechanical switch-box without a designated surge protector;

e. Use of non-supported printing media or memory boards; or

f. Improper site preparation or maintenance.

3. For HP printer products, the use of a non-HP print cartridge or a refilled print

cartridge does not affect either the warranty to the customer or any HP support

contract with the customer; print cartridge includes both toner cartridges and ink

cartridges. However, if printer failure or damage is attributable to the use of a non-

HP or refilled print cartridge, HP will charge its standard time and materials charges

to service the printer for the particular failure or damage.

4. If any software media product or print cartridge product proves defective during the

applicable warranty period, and if the product is covered by HP’s warranty, the

customer shall return the product for replacement.

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HP 2500C Series User Manual Page 45