HP EliteBook 8470w Specifications

HP EliteBook 8470w Mobile Workstationand HP EliteBook 8470p Notebook PCMaintenance and Service GuideIMPORTANT! This document is intended forHP authori

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCProcessors (continued) ● Intel Quad Core i7-3540M 3.00-GHzproces

5. Remove the two Phillips PM2.5×11.0 screws from the docking connector alignment guides (3)that secure the base enclosure to the computer.6. Remove t

9. Disconnect the speaker cable from the system board connector (2).10. Remove the bottom cover from the computer.NOTE: Thoroughly clean the thermal p

Reverse this procedure to install the base enclosure.Speaker assemblyDescription Spare part numberSpeaker assembly (includes cable) 641840-001Before r

2. Release the speaker cable (1) from the clips (2) and routing channel built into thebase enclosure. Note that the cable routes from inside the base

RJ-11 jack cableNOTE: The RJ-11 jack cable is included in the Cable Kit, spare part number 641830-001.Before removing the RJ-11 jack cable, follow the

3. Release the RJ-11 jack cable from the clips (2) and routing channel built into thebase enclosure.4. Remove the RJ-11 jack cable.Reverse this proced

Remove the service cover release latch assembly:1. Position the base enclosure with the front toward you.2. Remove the service cover release latch act

7. Lift the left end of the service cover release latch arm (3) out of the openings in thebase enclosure.8. Swing the left end of the service cover re

Battery release latch assemblyNOTE: The battery release latch assembly components are included in the Latch Kit, spare partnumber 684339-001.Before re

4. Remove the battery release latch arm spring from the spring retention hooks on thebase enclosure (1) and the battery release latch arm (2).5. Slide

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCGraphics Switchable discrete graphics: AMDFirePro™ M2000 (64-bit

9. Swing the right end of the battery release latch arm (2) clockwise until the left end of the armrelease from the openings in the base enclosure.10.

Remove the fingerprint reader board:1. Position the computer with the front toward you.2. Disconnect the fingerprint reader board cable (1) from the L

RTC batteryDescription Spare part numberRTC battery (includes cable and double-sided tape) 652650-001Before removing the RTC battery, follow these ste

Reverse this procedure to install the RTC battery.Display lid switch boardDescription Spare part numberDisplay lid switch board (includes cable) 68434

3. Detach the display lid switch board (2) from the clips built into the top cover.4. Remove the display lid switch board and cable.Reverse this proce

System boardNOTE: The system board spare part kit includes replacement thermal material.Description Spare part numberFor use only on HP EliteBook 8470

3. Disconnect all external devices from the computer.4. Remove the battery (see Battery on page 67), and then remove the following components:a. Servi

2. Disconnect the following cables from the system board:(3) Display lid switch board cable(4) Display panel cable(5) Webcam/microphone module cable(6

6. Remove the system board (3) by sliding it up and to the right at an angle.Reverse this procedure to install the system board.Heat sinkNOTE: The hea

g. Keyboard (see Keyboard on page 86)h. Base enclosure (see Base enclosure on page 91)i. System board (see System board on page 107)Remove the heat si

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCMemory Two customer-accessible/upgradablememory module slotsDDR3

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sinkand the system board components each time the heat sink is rem

Reverse this procedure to install the heat sink.Component replacement procedures 113

ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberFor use only on HP EliteBook 8470w Mobi

Before removing the processor, follow these steps:1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thec

2. Lift the processor (2) straight up, and remove it.NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4)embossed o

ExpressCard assemblyDescription Spare part numberExpressCard assembly 684345-001Before removing the ExpressCard assembly, follow these steps:1. Turn o

3. Release the ExpressCard assembly cable from the clips (3) built into the top cover.4. Remove the Phillips PM2.0×4.0 screw (1) that secures the Expr

Display assemblyNOTE: The display assembly is spared at the subcomponent level only. For more display assemblyspare part information, see the individu

3. Release the wireless antenna cables (1) from the routing channel (2) attached to thesystem board.4. Remove the two Phillips PM2.5×4.5 screws (1) th

c. Flex the inside edges of the bottom edge (3), the left and right sides (4), and thetop edge (5) of the display bezel until the bezel disengages fro

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCSolid-state drive Solid-state drive (SSD) mounts in the samebrac

e. Remove the display hinge outer cover (5) from the hinge.f. Remove the two Phillips PM2.0×3.0 screws (1) that secure the display hinge tube to thedi

10. If it is necessary to replace the display panel:a. Remove the four Phillips PM2.0×4.0 screws (1) that secure the display panel to thedisplay enclo

d. Disconnect the display panel cable (3) from the display panel.e. Remove the display panel cable. The display panel cable is included in the Display

e. Remove webcam/microphone module cable (5). The webcam/microphone module isavailable using spare part number 686045-001. The microphone module is av

14. If it is necessary to replace the WWAN antenna cables and transceivers:a. Release the WWAN antenna cables from the clips (1) and routing channel b

5 Computer Setup (BIOS) and AdvancedSystem DiagnosticsWindows 8Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls commu

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) orthe keyboard to navigate and make selections in Computer Setup.2

Restoring factory settings in Computer SetupNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Computer Setup to t

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only

Using Advanced System DiagnosticsAdvanced System Diagnostics allows you to run diagnostic tests to determine if the computerhardware is functioning pr

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCOptical drive FixedSerial ATA12.7-mm tray loadSupports the follo

Windows 7Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the inputand output devices on the system (such as di

To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes, click the Exit icon in th

Updating the BIOSUpdated versions of the BIOS may be available on the HP Web site.Most BIOS updates on the HP Web site are packaged in compressed file

6. Go to the BIOS section and download the BIOS software package.7. Follow the installation instructions as provided with the downloaded BIOS software

SuSE Linux (SLED)Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the inputand output devices on the system (su

– or –●To save your changes and exit Computer Setup menus, click the Save icon in the lower-leftcorner of the screen, and then follow the on-screen in

Determining the BIOS versionTo determine whether available BIOS updates contain later BIOS versions than those currentlyinstalled on the computer, you

Using Advanced System DiagnosticsAdvanced System Diagnostics allows you to run diagnostic tests to determine if the computerhardware is functioning pr

6 SpecificationsComputer specifications Metric U.S.DimensionsWidth 33.80 cm 13.31 inDepth 23.13 cm 9.11 inHeight (front to back) 3.18 to 3.38 cm 1.25

Metric U.S.Equipped with 3-cell battery, graphics subsystem withUMA memory, one memory module, WLAN module, andsolid-state drive2.07 kg 4.56 lbsInput

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCEthernet Intel 82579LM 10/100/1000 Ethernetnetwork interface car

14.0-inch WGA display specifications Metric U.S.DimensionsHeight 17.6 cm 6.93 inWidth 31.2 cm 12.28 inDiagonal 35.7 cm 14.06 inNumber of colors up to

Hard drive specifications 750-GB* 500-GB* 320-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mmLength 100.2 mm 100.4 mm 100.4 mmWidth 69.9 mm 69.9 mm 69.9 mmWe

7 Backup and recoveryWindows 8To protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up yo

Note the following when backing up:●Store personal files in the Documents library, and back it up regularly.●Back up templates that are stored in thei

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All filesyou have created and any software installed on the co

Using Windows 8 operating system media (purchased separately)To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your c

Remove everything and reinstall WindowsSometimes you want to perform detailed reformatting of your computer, or you want to removepersonal information

Windows Backup and Restore provides the following options:●Creating a system repair disc (select models only) by using the installed optical drive (se

Creating recovery media with HP Recovery Disc CreatorHP Recovery Disc Creator is a software program that offers an alternative way to create recoverym

NOTE: Be sure that the computer is connected to AC power before you start the backup process.NOTE: The backup process may take over an hour, depending

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCWireless (continued) Integrated wireless wide area network(WWAN)

Using f11 recovery toolsCAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the harddrive. All files you have create

Using a Windows 7 operating system DVD (purchased separately)To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go toh

SuSE Linux (SLED)Recovery after a system failure is as good as your most recent backup. As you add new software anddata files, you should continue to

5. Under Restore Point, click the time and date of the backup.NOTE: If multiple backups have been performed, click Use the latest version to restore t

USB Recovery option (select models only)The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of theSLED operating sys

7. Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to startthe System-Restore?” If data on the computer has not b

8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

9 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do notdispose of the battery in general household w

IndexSymbols/Numerics1394 port 22AAC adapter, spare part numbers44, 54AC adapter/battery light 21accessory battery connector 25antennalocations 15remo

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCPorts ● 1394a port●Audio-in (mono microphone)●Audio-out (stereo

Display Hinge Cover Kit, sparepart number 39, 122Display Hinge Kit, spare partnumber 39, 46, 48, 122display lid switch boardremoval 105spare part numb

webcam 15wireless 19, 21lock, spare part numbers 44, 45Mmass storage deviceillustrated 41precautions 61spare part numbers 41Media Card Reader, locatio

service cover release latch 25service cover release latchassemblyremoval 97spare part number 97service tag 27, 65serviceability, productdescription 14

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PC ● 65-W HP Smart AC adapter (non-PFC,3-wire)√√ ● 65-W HP Smart

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PC Preinstalled with Microsoft Office:●Windows 8 CH 64-bit with O

© Copyright 2012, 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany unde

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCOperating system(continued)Preinstalled with Microsoft Office:(c

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCOperating system(continued)Preinstalled with Microsoft Office:(C

Category Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCOperating system(continued)Restore media—OS-DVD:●Windows 8 Profe

2 External component identificationDisplayItem Component Description(1) Internal display switch Turns off the display or initiates Suspend if the disp

Item Component Description(7) Keyboard light Illuminates the keyboard, especially in low-light conditions.*The antennas are not visible from the outsi

Buttons and fingerprint reader (select models only)NOTE: Your computer may look slightly different from the illustration in this section.Item Componen

Item Component Description(4) Web browser button●When the computer is on, press the button to openthe default Web browser.●When the computer is off, i

LightsNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) TouchPad light●Amber: The To

Item Component Description(1) Pointing stick (select models only) Moves the pointer and selects or activates items onthe screen.(2) Left pointing stic

FrontNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Display release latch Opens t

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Left sideNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Power connector Connects

Right sideNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Audio-out (headphone) ja

RearNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) RJ-11 (modem) jack Connects a

BottomNOTE: Your computer may look slightly different from the illustration in this section.Item Component Description(1) Vents (4) Enables airflow to

Item Component Description(7) Bluetooth compartment Contains a Bluetooth device (select models only).(8) Service cover Provides access to the hard dri

3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and modelnumber provided on th

Item Description Function(3) Part number/Product number (p/n) This number provides specific information about theproduct's hardware components. T

Computer major componentsComputer major components 29

Item Component Spare part number(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assemblyspare pa

Item Component Spare part number For use in Turkey 702649-141 For use in the United Kingdom and Singapore 702649-031 For use in the United States 7

iv Safety warning notice

Item Component Spare part number For use in Turkey 686300-141 For use in the United Kingdom and Singapore 686300-031 For use in the United States 6

Item Component Spare part number For use in Thailand 702651-281 For use in Turkey 702651-141 For use in the United Kingdom and Sinapore 702651-031

Item Component Spare part number For use in Thailand 686299-281 For use in Turkey 686299-141 For use in the United Kingdom and Singapore 686299-031

Item Component Spare part number For use only on computer models equipped with a graphics subsystem with UMAmemory and the Windows 8 Professional ope

Item Component Spare part number Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHzFSB, 3.0-MB L3 cache, 35 W)681953-001

Item Component Spare part number DVD-ROM Drive 689076-001 For use only on HP EliteBook 8470p Notebook PC computer models: Blu-ray ROM DVD±RW SuperMu

Display assembly subcomponentsItem Component Spare part number(1) Display bezel: For use only on HP EliteBook 8470w Mobile Workstation computer model

Item Component Spare part number Microphone module 642798-001(3) Display Hinge Kit (includes left and right display hinges and left and right hingebr

Cable KitItem Component Spare part number Cable Kit, includes: 641830-001(1) Bluetooth module cable(2) TouchPad board cable(3) RJ-11 jack cable40 Cha

Mass storage devicesItem Description Spare part number(1) Hard drive (does not include hard drive bracket or screws): 750-GB, 7200-rpm, 9.5-mm 633252

Table of contents1 Product description ...

Item Description Spare part number Hard drive bracket screws (not illustrated)(3) Optical drive (includes optical drive bezel and optical drive brack

Plastics KitItem Description Spare part number Plastics Kit: For use only on HP EliteBook 8470w Mobile Workstation computer models: 686963-001 For

Miscellaneous partsComponent Spare part numberAC adapter:90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-00190-W HP Smart AC adapter (PFC, 3-wire) 6

Component Spare part numberFor use in the United Kingdom and Singapore 490371-031Screw Kit 686032-001Sequential part number listingSpare part number D

Spare part number Description628824-001 Modem module (does not include the RJ-11 jack cable)NOTE: The RJ-11 jack cable is included in the Cable Kit, s

Spare part number Description675793-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module675794-001 Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter680

Spare part number Description686017-001 Display panel cable for use only on HP EliteBook 8470w Mobile Workstation computer modelsequipped with an HD d

Spare part number Description686042-001 System board for use only on HP EliteBook 8470w Mobile Workstation computer modelsequipped with a graphics sub

Spare part number Description686299-141 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer modelsequipped with the Window

Spare part number Description686299-BB1 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer modelsequipped with the Window

Grounding guidelines ... 61Electrostatic dischar

Spare part number Description686300-131 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer modelsequipped with the

Spare part number Description686300-B71 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer modelsequipped with the

Spare part number Description690229-001 128-GB SATA III solid-state drive691466-001 256-GB SATA III self-encrypting solid-state drive691716-001 System

Spare part number Description702649-071 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer modelsequipped with the

Spare part number Description702649-AB1 Keyboard with pointing stick for use on HP EliteBook 8470w Mobile Workstation computer modelsequipped with the

Spare part number Description702651-061 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer modelsequipped with the Window

Spare part number Description702651-A41 Keyboard with pointing stick for use on HP EliteBook 8470p Notebook PC computer modelsequipped with the Window

Spare part number Description709167-001 256-GB SATA III Samsung solid-state drive710787-001 Intel Quad Core i7-3540M 3.00-GHz processor (SC turbo up t

4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of i

Determining the BIOS version ... 129Downloading a BIOS update ...

CAUTION: A product can be degraded by as little as 700 V.Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 73 screws that must be removed, replaced

Item Component Description(4) Warranty period This number describes the duration of the warrantyperiod for the computer.(5) Model description This is

BatteryDescription Spare part number9-cell, 100-Wh, 3.00-Ah, Li ion 631243-0019-cell, 100-Wh, 3.00-Ah, Li ion 634087-0019-cell, 73-Wh, 2.20-Ah, Li ion

Install the battery by inserting it into the battery bay until you hear a click.SIMNOTE: This section applies only to computer models with WWAN capabi

Service coverDescription Spare part numberIncludes label indicating “Made in China” 686031-001Includes label indicating country of origin 699325-001Be

Smart Card readerDescription Spare part numberSmart Card reader 686025-001Before removing the Smart Card reader, follow these steps:1. Turn off the co

Optical driveNOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket.Description Spare part numberFor use onl

Performing a system recovery ... 151Using the Windows recovery t

4. Remove the optical drive (3) from the computer.5. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1

10. Remove the optical drive bracket (2).Reverse this procedure to reassemble and install the optical drive.Upgrade bay cradleDescription Spare part n

2. Remove the four Phillips PM2.0×4.0 screws that secure the upgrade bay cradle to the computer.3. Loosen the captive Phillips screw that secures the

Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket or screws.Description Spare part number750-GB, 7200-rpm, 9.5-mm

3. Remove the hard drive (3) from the hard drive bay.4. If it is necessary to disassemble the hard drive, perform the following steps:a. Remove the fo

Memory moduleNOTE: Primary and expansion memory is installed in a stacked configuration in the bottom ofthe computer.Description Spare part number8-GB

2. Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch (3) to prevent inc

WWAN moduleNOTE: The WWAN module and the WLAN module are not interchangeable.Description Spare part numberHP hs2350 HSPA+ Mobile Broadband Module 7107

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch (4) to prevent incorre

WLAN moduleDescription Spare part numberAtheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter 675794-001Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter 66

1 Product descriptionCategory Description HP EliteBook 8470wMobile WorkstationHP EliteBook 8470pNotebook PCProduct Name HP EliteBook 8470w Mobile Work

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch (4) to prevent incorre

Bluetooth moduleNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. TheBluetooth module cable is included in the Cabl

Modem moduleNOTE: The modem module spare part kit does not include an RJ-11 jack cable. The RJ-11 jackcable is included in the Cable Kit, spare part n

FanDescription Spare part numberFan (includes cable) 641839-001Before removing the fan, follow these steps:1. Turn off the computer. If you are unsure

KeyboardFor use in country/region Spare partnumberFor use in country/region Spare partnumberKeyboard with pointing stick for use only on HP EliteBook

For use in country/region Spare partnumberFor use in country/region Spare partnumberFor use in Iceland 686300-DD1 For use in Switzerland 686300-BG1For

For use in country/region Spare partnumberFor use in country/region Spare partnumberFor use in Denmark 686299-081 For use in Saudi Arabia 686299-171Fo

Remove the keyboard:1. Loosen the three Phillips captive screws that secure the keyboard to the computer.2. Rest and secure the computer on its right

6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until itrests upside down on the palm rest.7. Release the ze

Base enclosureDescription Spare part numberBase enclosure (includes four rubber feet, service cover release latch assembly, and batteryrelease latch a