HP 6465B User Manual

HP ProBook 6465b Notebook PCMaintenance and Service Guide

Category Description PC3-10600, 1333-MHz, DDR3 Supports the following configurations:● 16384 (8192 × 2) (not orderable; customer upgrade only)● 8192

3. Remove the two Phillips PM2.5×4.5 screws (1) and the Phillips PM2.0×3.0 screw (1) thatsecures the system board to the base enclosure.4. Lift the sy

Smart card readerDescription Spare part numberSmart card reader assembly 654823-001Before removing the smart card reader assembly, follow these steps:

2. Press in on the smart card reader (1), and then lift the reader slightly upward (2) while pulling itout of the slot (3).Reverse this procedure to i

g. Keyboard (see Keyboard on page 68)h. Bottom cover (see Bottom cover from top cover on page 71)i. System board (see System board on page 90)Remove t

5 Computer Setup (BIOS) and SystemDiagnosticsUsing Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication between a

To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes:Click the Exit icon in the

Updating the BIOSUpdated versions of the BIOS may be available on the HP Web site.Most BIOS updates on the HP Web site are packaged in compressed file

NOTE: If you connect your computer to a network, consult the network administrator beforeinstalling any software updates, especially system BIOS updat

6 SpecificationsComputer specifications Metric U.S.DimensionsLength 23.1 cm 9.11 inWidth 33.8 cm 13.3 inHeight (front to rear) 3.4 to 3.6 cm 1.34 to 1

Metric U.S.Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rateNOTE: Applicable product safety standards specify thermal limits

Category Description Supports the following 12.7-mm SATA optical drives:● DVD-ROM●DVD+/-RW SuperMulti DL●Blu-ray ROM DVD+/-RW SuperMulti DLSupports t

35.6-cm (14.0-in), HD+ display specifications Metric U.S.DimensionsHeight 20.6 cm 8.11 inWidth 32.1 cm 12.64 inWeight 325 g max 11.46 ozSurface treatm

Hard drive specifications 750-GB* 500-GB* 320-GB* 250-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mmWidth 70 mm 70 mm 70 mm 70 mmWeight 115 g 101 g 1

DVD±RW and CD-RW SuperMulti DL Combo DrivespecificationsApplicable disc Read:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I,

Blu-ray Disc ROM with SuperMulti DVD±R/RW DL DriveApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT,CD-ROM, CD-ROM XA,MIXED MODE CD, CD-I,

Blu-ray BD-R/RE + DVDSM DL DriveApplicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT,CD-ROM, CD-ROM XA, MIXED MODECD, CD-I, CD-I Bridge (Pho

DVD-ROM Drive specificationsApplicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD DigitalAudio, CD-XA ready (Mode 2, Form 1

Specification information in Device ManagerDevice Manager allows you to view and control the hardware attached to the computer, as well asprovides har

7 Backup and recoveryWindows 7●Backing up your information●Performing a system recoveryTo protect your information, use Windows Backup and Restore to

new software and data files, you should continue to back up your system on a regular basis tomaintain a reasonably current backup. The system repair d

Using the Windows recovery toolsTo recover information you previously backed up:1. Select Start > All Programs > Maintenance > Backup and Res

Category Description Integrated Bluetooth 2.1External media card One ExpressCard/54 slot Integrated Media Card Reader with SD, MMC supportPorts Audio

3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Pressthe ESC key for Startup Menu” message is displayed

Windows VistaTo protect your information, use the Backup and Restore Center to back up individual files andfolders, back up your entire hard drive (se

To create a backup using Backup and Restore Center:NOTE: Be sure that the computer is connected to AC power before you start the backup process.NOTE:

4. Select Repair your computer.5. Follow the on-screen instructions.NOTE: For additional information on recovering information using the Windows tools

NOTE: This process takes several minutes.1. If possible, back up all personal files.2. Restart the computer, and then insert the Windows Vista operati

8 Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberAustralia EANSW 1Austria OVE 1Belgium CEBC 1Cana

9 RecyclingBatteryWhen a battery has reached the end of its useful life, do not dispose of the battery in generalhousehold waste. Follow the local law

Perform the following steps to disassemble the display assembly:1. Remove all screw covers (1) and screws (2) that secure the display bezel to the dis

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).5. Remove all screws (1) that secure the display pane

Category Description Integrated smart card reader (replaces ExpressCard slot) Security cable slot Trusted platform module (TPM) V.1.2 Full volume e

10. Remove the display panel frame (2) from the display panel.11. Remove the screws (1) that secure the backlight cover to the display panel.12. Lift

15. Remove the backlight cables (1) from the clip (2) in the display panel.16. Position the display panel upside-down.WARNING! The backlight contains

18. Remove the backlight from the backlight frame.19. Disconnect the display panel cable (1) from the LCD panel.20. Remove the screws (2) that secure

IndexSymbols/Numerics1394 port, identifying 14AAC adapter, spare part numbers28, 30accessory battery connector,identifying 17antennasdisconnecting 58,

Display Latch Kitspare part number 25, 33display panelproduct description 1removal 47spare part number 24, 33, 44display release latch 13Display Rubbe

microphone modulespare part number 24, 44Mobile Broadband Module,identifying 18model name 1modem moduleproduct description 3removal 63spare part numbe

system boardremoval 90spare part numbers 21, 34, 90system repair disc 109system restore points 109Tthermal material, replacement 66tools required 35to

Category Description Windows 7 Home Premium 64 with Microsoft Office 2010 Professional Restore Media: Windows 7 Professional 64 Windows 7 Professi

2 External component identificationDisplayComponent Description(1) Internal display switch Turns off the display or initiates Sleep if the display is

Component Description(6) Webcam (select models only) Records video and captures still photographs.To use the webcam, select Start > All Programs &g

LightsComponent Description(1) TouchPad light●Amber: The TouchPad is off.● Off: The TouchPad is on.(2) Caps lock light On: Caps lock is on.(3)Power

Buttons and fingerprint readerComponent Description(1) TouchPad on/off button Turns the TouchPad on and off.(2)Power button ● When the computer is o

Component Description(4)QuickWeb button●When the computer is off or in Hibernation, press thebutton to open HP QuickWeb.●When the computer is in Micro

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) Function keys Execute frequently u

FrontComponent Description(1) Display release latch Opens the computer.(2) Wireless light●White: An integrated wireless device, such as a wirelessloca

LeftComponent Description(1)Power connector Connects an AC adapter.(2)1394 port Connects an optional IEEE 1394 or 1394a device, such asa camcorder.(3)

RearComponent Description(1)RJ-11 (modem) jack Connects a modem cable.(2)External monitor port Connects an external VGA monitor or projector.(3)RJ-45

RightComponent Description(1)Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,earbuds, a headset, or television audio

BottomComponent Description(1)Battery release latch Releases the battery from the battery bay.(2) Docking connector Connects an optional docking devi

Component Description(8)Bluetooth compartment Contains a Bluetooth device.(9)Wireless and memory modulecompartments and hard drive bayHolds the wirele

3 Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial number and modeldescription provided

Computer major components20 Chapter 3 Illustrated parts catalog

Item Description Spare part number(1) Display panelNOTE: For a list of display panel spare parts, see Display components on page 24.not spared(2) Keyb

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on

Item Description Spare part number Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania,Algeria, Andorra, Angola, Antigu

Item Description Spare part number 750-GB, 7200-rpm 633252-001 500-GB, 7200-rpm 634926-001 500-GB, 7200-rpm (for use in the upgrade bay) 656424-001

Display componentsItem Description Spare part number(1) Display bezel 658542-001(2) Webcam module with microphone 642795-001 Microphone module (not

Item Description Spare part number 35.6-cm (14.0-in), HD anti-glare, LED, SVA, LVDS (does not include cable) 643914-001 Display Cable Kit (6a) Disp

Plastics KitItem Description Spare part number Plastics Kit 641832-001(1) RJ-11 jack(2) ExpressCard slot protective insert(3) Optical drive protectiv

Mass storage devicesDescription Spare part numberOptical driveBlu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive 643913-001DVD±RW and CD-RW SuperMulti

Miscellaneous partsDescription Spare part numberAC adapters90-W AC adapter 609940-00190-W AC adapter for use in India 609947-001Power cords:For use in

Sequential part number listingSpare partnumberDescription390632-001 Mouse, optical, 2-button434594-001 HP USB optical travel mouse455084-001 HP basic

Spare partnumberDescription593836-001 Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra,Angola, Anti

Spare partnumberDescription641830-001 Cable Kit (see Cable Kit on page 25 for more Cable Kit spare part information)641831-001 Rubber Kit (includes ru

iv Safety warning notice

Spare partnumberDescription641834-DW1 Keyboard without pointing stick for use in models in the French Arabic region (includes keyboard cable)641835-00

Spare partnumberDescription641835-DW1 Keyboard with pointing stick for use in models in the French Arabic region (includes keyboard cable)641836-001 D

Spare partnumberDescription654823-001 Smart card reader656424-001 500-GB, 7200-rpm (for use in the upgrade bay)658542-001 Display bezel for use with m

4 Removal and replacement proceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and re

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:● To avoid hand contact, transport pr

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.● When seated, wear a wrist strap

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 95 screws and screw locks, in 15 differe

Computer feetThe computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, sparepart number 641831-001. There are 6 rubb

Table of contents1 Product description ...

BatteryDescription Spare part number9-cell, 100 WHr, 3.0 Ah Li-ion battery 631243-0019-cell, 73 WHr, 2.2 Ah Li-ion battery 634089-0016-cell, 62 WHr, 2

SIMNOTE: This section applies only to computer models with WWAN capability.NOTE: If there is a SIM inserted in the SIM slot, it must be removed before

Display assembly components (panel, bezel, webcam, microphone)All display assemblies include WLAN antenna transceivers and cables. WWAN models also in

3. To remove the display bezel, remove the two rubber screw covers (1) and the two PhillipsPM2.5×5.0 screws (2) in the bottom corners of the display b

6. If it is necessary to replace the webcam module, gently pull the module away from the double-sided tape on the display enclosure (1), disconnect th

8. If it is necessary to replace the display panel, remove the four Phillips PM2.5×5.0 screws (1) atthe bottom of the display panel.9. Remove the two

48 Chapter 4 Removal and replacement procedures

Bottom doorThe bottom door is available in the Plastics Kit, spare part number 641832-001.Before disassembling the computer, follow these steps:1. Shu

Optical driveDescription Spare part numberBlu-ray ROM DVD±RW SuperMulti DL Drive 643913-001DVD±RW and CD-RW SuperMulti DL Combo Drive 643911-001DVD-RO

6. Remove the three Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to theoptical drive.7. Remove the optical drive bracket (2).Re

Drive handling ... 36Grounding guidelines ...

Upgrade bayDescription Spare part numberUpgrade Bay – Hard Drive Adapter Kit 643921-001500-GB, 7200-rpm hard drive 656424-001Before removing a drive f

5. Remove the drive assembly (3) from the computer.Reverse this procedure to install the hard drive into the upgrade bay.Component replacement procedu

Hard driveNOTE: All hard drive spare part kits include a hard drive bracket and screws.Description Spare part number750-GB, 7200-rpm hard drive 633252

5. Remove the hard drive (3) from the hard drive bay.6. If it is necessary to replace the hard drive bracket, remove the two Phillips PM3.0×5.0 hard d

Memory modulesNOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of thecomputer.Description Spare part number2-G

3. Remove the memory module (2) by pulling the module away from the slot at an angle.NOTE: Memory modules are designed with a notch (3) to prevent inc

WWAN moduleCAUTION: The WWAN module and the WLAN module are not interchangeable.Description Spare part numberHP hs2340 HSPA+ Mobile Broadband Module

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: WWAN modules are designed with a notch (4) to prevent incorre

WLAN moduleCAUTION: The WLAN module and the WWAN module are not interchangeable.Description Spare part numberBroadcom 4313AGN 802.11a/b/g/draft-n WiFi

4. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: WLAN modules are designed with a notch (4) to prevent incorre

Updating the BIOS ... 98Determining the BIOS

Bluetooth moduleNOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. TheBluetooth module cable is included in the Cabl

Modem moduleNOTE: The modem module spare part kit does not include a modem module cable. The modemmodule cable is included in the Cable Kit, spare par

FanDescription Spare part numberFan 641839-001Before removing the fan, follow these steps:1. Shut down the computer. If you are unsure whether the com

NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side ofthe computer.The computer uses an electric fan f

4. Pull the heat sink away from the side of the computer to remove it (3).NOTE: Thoroughly clean thermal material from the surfaces of the processor (

ProcessorNOTE: All processor spare part kits include replacement thermal material.Description Spare part numberAMD A8-3510M (2.5-GHz/1.5-GHz, 4-MB L2

3. Lift the processor (2) straight up and remove it.NOTE: The gold triangle (3) on the processor must be aligned with the triangle (4) embossedon the

5. Remove the bottom door (see Bottom door on page 49).6. Remove the fan (see Fan on page 64).7. Remove the heat sink (see Heat sink on page 65).Remov

3. Using a flat-blade screwdriver, press on the tabs along the bottom of the computer to disengagethe keyboard.4. Position the computer right-side up

8. Lift the keyboard connector latch (2), and then disconnect the keyboard cable from the systemboard (3).9. Remove the keyboard.Reverse this procedur

viii

4. Remove the battery (see Battery on page 42).5. Remove the following components:a. Bottom door (see Bottom door on page 49).b. Hard drive (see Hard

4. Remove the 4 Torx PM2.5×8.0 screws (1) from the rear of the computer.5. Disconnect the speaker cable from the system board connector (2).6. Release

7. Remove the bottom cover from the computer.Reverse this procedure to install the bottom cover.RTC batteryDescription Spare part numberRTC battery 65

h. Keyboard (see Keyboard on page 68)i. Bottom cover (see Bottom cover from top cover on page 71)Remove the RTC battery:1. Position the computer upsid

Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes cable) 642764-001Before removing the fingerprint reader board,

2. Disconnect the cable from the system board (1), and then lift the board straight up and off thecomputer (2).Reverse this procedure to install the f

Lid switchDescription Spare part numberLid switch board (includes cable) 642765-001Before removing the lid switch, follow these steps:1. Shut down the

2. Disconnect the cable from the system board (1), and then lift the lid switch and cable straight upand off the computer (2).Reverse this procedure t

Speaker assemblyDescription Spare part numberSpeaker assembly 641840-001Before removing the speaker assembly, follow these steps:1. Shut down the comp

3. Remove the speaker assembly (2) from the bottom cover.4. Turn the bottom cover over, and then remove the speaker cable (1) from the routing path (2

1 Product descriptionCategory DescriptionProduct Name HP ProBook 6465p Notebook PCProcessors AMD A8-3510MX, 2.50-GHz Max/1.8-GHz Base, 4-MB L2 cache,

RJ-11 connector cableNOTE: The RJ-11 connector cable is included in the Cable Kit, spare part number 641830-001.Before removing the RJ-11 connector ca

3. Remove the RJ-11 connector cable from the clips and routing channel (2) built into the baseenclosure.4. Remove the RJ-11 connector cable from the b

Display assembly components (cable, antennas, hinges, enclosure)NOTE: This section describes removing components that require you to completely remove

2. Disconnect the display cable (1) and webcam cable (2) from the system board.3. Remove the antennas from the holes they route through in the compute

6. To remove the display bezel, remove the two rubber screw covers (1) and the two PhillipsPM2.5×5.0 screws (2) in the bottom corners of the display b

11. Lift the display panel from the display enclosure (3).12. If it is necessary to remove the display panel/webcam cable, remove the display cable fr

14. If you need to remove the hinge covers from the display hinges, pull the hinges toward oneanother to remove them.15. If it is necessary to replace

18. Lift the antennas (2) and cables (3) straight up out of the display enclosure.CAUTION: When installing the display assembly, be sure that the wire

22. Remove the latching mechanism from the tabs that hold it in place (3), slide the mechanism untilit clears the tabs (4), and then lift the mechanis

d. Fan (see Fan on page 64)e. Heat sink (see Heat sink on page 65)f. Keyboard (see Keyboard on page 68)g. Bottom cover (see Bottom cover from top cove