HP DV4 User Manual

December 17, 2009December 17, 2009HP Pavilion dv4 Entertainment PCMaintenance and Service GuideDocument Part Number: 598157-001December 2009This guide

Product descriptionMaintenance and Service Guide 1–3Webcam/microphone VGA webcamFixed (no tilt)Activity LED640 × 480 by 24 frames per second2 integrat

4–58 Maintenance and Service GuideRemoval and replacement proceduresRemove the fan:1. Position the base enclosure with the front toward you.2. Remove

Removal and replacement proceduresMaintenance and Service Guide 4–59Processor✎The processor spare part kit includes replacement thermal material.Befor

4–60 Maintenance and Service GuideRemoval and replacement proceduresRemove the processor:1. Use a flat-bladed screwdriver to turn the processor lockin

Maintenance and Service Guide 5–15Setup UtilityStarting Setup UtilitySetup Utility is a ROM-based information and customization utility that can be us

5–2 Maintenance and Service GuideSetup UtilityNavigating and selecting in Setup UtilityBecause Setup Utility is not Windows based, it does not support

Setup UtilityMaintenance and Service Guide 5–3Exiting Setup UtilityYou can exit Setup Utility with or without saving changes. To exit Setup Utility a

5–4 Maintenance and Service GuideSetup UtilitySystem Configuration menuDiagnostics menuSelect To Do ThisLanguage Support Change Setup Utility language

Maintenance and Service Guide 6–16SpecificationsComputer specificationsMetric U.S.DimensionsLength 23.95 cm 9.43 inWidth 33.40 cm 13.15 inHeight (fron

6–2 Maintenance and Service GuideSpecifications14.1-in WXGA BrightView display specificationsMetric U.S. DimensionsHeight 30.37 cm 11.96 inWidth 18.9

SpecificationsMaintenance and Service Guide 6–3Hard Drive specifications500-GB* 320-GB* 250-GB* 160-GB*DimensionsHeight 9.5 mm 9.5 mm 9.5 mm 9.5 mmWid

1–4 Maintenance and Service GuideProduct descriptionDocking Expansion port 3 supports HP xb Docking Station and HP Notebook QuickDockKeyboard/pointing

6–4 Maintenance and Service GuideSpecificationsBlu-ray ROM DVD±R/RW SuperMulti DL Drive with LightScribe specifications Applicable disc Read: Write:

SpecificationsMaintenance and Service Guide 6–5DVD±RW SuperMulti DL Drive with LightScribe specificationsApplicable disc Read: Write: CD-DA, CD+(E)G,

6–6 Maintenance and Service GuideSpecificationsSystem DMA specificationsHardware DMA System function DMA0 Reserve DMA1 Reserve DMA2 Reserve DMA3 Reser

SpecificationsMaintenance and Service Guide 6–7System interrupt specificationsHardware IRQ System functionIRQ1 Standard 101/102-key keyboard or Micros

6–8 Maintenance and Service GuideSpecificationsSystem I/O address specificationsI/O address (hex) System function (shipping configuration)000 - 00F Di

SpecificationsMaintenance and Service Guide 6–9I/O address (hex) System function (shipping configuration)3000 - 6FFF PCI standard PCI-to-PCI bridge700

Maintenance and Service Guide 7–17Backup and recoveryOverviewRecovery after a system failure is as complete as your most current backup. HP recommends

7–2 Maintenance and Service GuideBackup and recoveryCreating recovery discsHP recommends creating recovery discs to be sure that you can restore your

Backup and recoveryMaintenance and Service Guide 7–3Backing up your informationAs you add new software and data files, back up your system on a regula

7–4 Maintenance and Service GuideBackup and recoveryUsing Windows Backup and Restore✎Be sure that the computer is connected to AC power before startin

Maintenance and Service Guide 2–12External component identificationTop componentsTouchPadTo view or change the pointing device preferences:1. Select S

Backup and recoveryMaintenance and Service Guide 7–5To create a system restore pointTo create a system restore point:1. Select Start > Control Pane

7–6 Maintenance and Service GuideBackup and recoveryRecovering from the recovery discsTo restore the system from the recovery discs:1. Back up all per

Maintenance and Service Guide 8–18Connector pin assignmentsAudio-in (microphone) Pin Signal1 Audio signal in2 Audio signal in3 GroundPin Signal1 Audio

8–2 Maintenance and Service GuideConnector pin assignmentsExternal monitor Pin Signal1 Red analog2 Green analog3 Blue analog4 Not connected5 Ground6 G

Connector pin assignmentsMaintenance and Service Guide 8–3HDMI Pin Signal1 Transition minimized differential signal (TDMS) data 2+2 TDMS data 2 shield

8–4 Maintenance and Service GuideConnector pin assignmentsRJ-11 (modem) (select models only)Pin Signal1 Unused2 Tip3 Ring4 Unused5 Unused6 Unused

Connector pin assignmentsMaintenance and Service Guide 8–5RJ-45 (network)Pin Signal1 Transmit +2 Transmit -3 Receive +4 Unused5 Unused6 Receive -7 Unu

8–6 Maintenance and Service GuideConnector pin assignmentsUniversal Serial Bus Pin Signal1 +5 VDC2 Data3 Data +4 Ground

Maintenance and Service Guide 9–19Power cord set requirementsThe wide range input feature of the computer permits it to operate from any line voltage

9–2 Maintenance and Service GuidePower cord set requirementsRequirements for specific countries and regionsCountry/region Accredited agency Applicabl

2–2 Maintenance and Service GuideExternal component identificationLightsItem Component Description1 Power lights (2)* On—The computer is on.Flashing—T

Maintenance and Service Guide 10–110RecyclingBatteryWhen the battery has reached the end of its useful life, do not dispose of the battery in general

10–2 Maintenance and Service GuideRecyclingTo disassemble the display assembly:1. Remove all screw covers 1 and screws 2 that secure the display bezel

RecyclingMaintenance and Service Guide 10–35. Remove all screws 1 that secure the display panel assembly to the display enclosure.6. Remove the displa

10–4 Maintenance and Service GuideRecycling11. Remove the screws 1 that secure the backlight cover to the display panel.12. Lift the top edge of the b

RecyclingMaintenance and Service Guide 10–516. Turn the display panel upside down.ÅWARNING: The backlight contains mercury. Exercise caution when remo

10–6 Maintenance and Service GuideRecycling19. Disconnect the display panel cable 1 from the LCD panel.20. Remove the screws 2 that secure the LCD pan

Maintenance and Service Guide INDEX–1INDEX1394 Power Saving 5–4AAC adapterlocation 2–12spare part numbers 3–12administrator password 5–3antennadisconn

INDEX–2 Maintenance and Service GuideINDEXHDMI port 9–3headphone jack 9–1microphone jack 9–1modem jack 9–4monitor port 9–2network jack 9–5RJ-11 jack 9

INDEXMaintenance and Service Guide INDEX–3headphone jackconnector pinout 9–1location 2–6headset, spare part numbers 3–11, 3–12heat sink assemblyremova

INDEX–4 Maintenance and Service GuideINDEXOoperating system product description 1–4optical drivelocation 2–8precautions 4–2product description 1–2remo

External component identificationMaintenance and Service Guide 2–3Buttons, speakers, and fingerprint readerItem Component Description1 Speakers (2) Pr

INDEXMaintenance and Service Guide INDEX–5RTC batteryremoval 4–12spare part number 3–7, 3–12, 4–12Rubber Feet Kit, spare part number 3–12, 4–6Rubber K

INDEX–6 Maintenance and Service GuideINDEXWindows logo key 2–4wireless antenna 2–11disconnecting 4–16removal 4–31spare part numbers 3–8, 3–13, 4–31wir

2–4 Maintenance and Service GuideExternal component identificationKeysItem Component Description1 esc key Displays system information when pressed at

External component identificationMaintenance and Service Guide 2–5Display Item Component Description1 Internal display switch Turns off the display if

2–6 Maintenance and Service GuideExternal component identificationFront componentsItem Component Description1 Power light On—The computer is on.Flashi

External component identificationMaintenance and Service Guide 2–7Rear componentComponent DescriptionVent Enables airflow to cool internal components.

2–8 Maintenance and Service GuideExternal component identificationRight-side componentsItem Component Description1 SmartBay Supports an optical drive

© Copyright 2009 Hewlett-Packard Development Company, L.P.ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a tr

External component identificationMaintenance and Service Guide 2–9Left-side componentsItem Component Description1 Security Cable slot Attaches an opti

2–10 Maintenance and Service GuideExternal component identificationBottom componentsItem Component Description1 Battery bay Holds the battery.2 Batter

External component identificationMaintenance and Service Guide 2–11Wireless antennas✎To review wireless regulatory notices, see the country-specific s

2–12 Maintenance and Service GuideExternal component identificationAdditional hardware componentsItem Component Description1 Power cord* Connects an A

Maintenance and Service Guide 3–13Illustrated parts catalogService tagWhen ordering parts or requesting information, provide the computer serial numbe

3–2 Maintenance and Service GuideIllustrated parts catalogComputer major components

Illustrated parts catalogMaintenance and Service Guide 3–3Item Description Spare part number1 Display assembly (see “Display assembly subcomponents” o

3–4 Maintenance and Service GuideIllustrated parts catalogBlack computer models 539729-001White computer models 539728-001Plaid computer models 594532

Illustrated parts catalogMaintenance and Service Guide 3–5Broadcom BCM4312 802.11b/g for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigu

3–6 Maintenance and Service GuideIllustrated parts catalogWLAN module, ContinuedAtheros AR9285 802.11b/g/n for use in Afghanistan, Albania, Algeria, A

Safety warning noticeÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly o

Illustrated parts catalogMaintenance and Service Guide 3–7WLAN module, ContinuedAtheros AR5009 802.11a/b/g/n for use in Canada, the Cayman Islands, Gu

3–8 Maintenance and Service GuideIllustrated parts catalog15 Memory module (1066 MHz, DDR3)1024 MB 590351-0012048 MB 590352-0014096 MB 590353-00116 Po

Illustrated parts catalogMaintenance and Service Guide 3–9Display assembly subcomponentsItem Description Spare part number1 Display bezel 573197-0012

3–10 Maintenance and Service GuideIllustrated parts catalogPlastics KitItem Description Spare part numberPlastics Kit: 486833-0011 Hard Drive cover (i

Illustrated parts catalogMaintenance and Service Guide 3–11Mass storage devicesItem Description Spare part number1 Hard Drive (includes hard drive bra

3–12 Maintenance and Service GuideIllustrated parts catalogMiscellaneous partsDescription Spare part number65-W PFC AC Adapter 463958-00190-W PFC AC A

Illustrated parts catalogMaintenance and Service Guide 3–13DVB-T tuner for use only in the AP region 482899-004Optical wired mouse 436238-001Wireless

3–14 Maintenance and Service GuideIllustrated parts catalogSequential part number listingSpare part number Description371693-001 Wired headset with vo

Illustrated parts catalogMaintenance and Service Guide 3–15486842-001 USB board486843-001 USB board cable486844-001 Fan (includes replacement thermal

3–16 Maintenance and Service GuideIllustrated parts catalog504593-004 Broadcom BCM4312 802.11b/g for use in Afghanistan, Albania, Algeria, Andorra, An

Maintenance and Service Guide ivContents1 Product description2 External component identificationTop components. . . . . . . . . . . . . . . . . . . .

Illustrated parts catalogMaintenance and Service Guide 3–17518437-002 Atheros AR5009 802.11a/b/g/n for use in Afghanistan, Albania, Algeria, Andorra,

3–18 Maintenance and Service GuideIllustrated parts catalog570755-161 Keyboard for use in Latin America (textured, black models)570755-201 Keyboard fo

Illustrated parts catalogMaintenance and Service Guide 3–19594112-002 14.1-in WXGA BrightView display assembly with wireless mobile broadband for use

Maintenance and Service Guide 4–14Removal and replacement proceduresPreliminary replacement requirementsTools requiredThe following tools are required

4–2 Maintenance and Service GuideRemoval and replacement proceduresDrive handlingÄCAUTION: Drives are fragile components that must be handled with car

Removal and replacement proceduresMaintenance and Service Guide 4–3The following table shows how humidity affects the electrostatic voltage levels gen

4–4 Maintenance and Service GuideRemoval and replacement proceduresEquipment guidelinesGrounding equipment must include either a wrist strap or a foot

Removal and replacement proceduresMaintenance and Service Guide 4–5Component replacement proceduresThis chapter provides removal and replacement proce

4–6 Maintenance and Service GuideRemoval and replacement proceduresComputer feetThe computer feet are adhesive-backed rubber pads. The feet are includ

Removal and replacement proceduresMaintenance and Service Guide 4–7BatteryBefore disassembling the computer:1. Shut down the computer. If you are unsu

v Maintenance and Service GuideContents4 Removal and replacement proceduresPreliminary replacement requirements . . . . . . . . . . . . . . . . . . .

4–8 Maintenance and Service GuideRemoval and replacement proceduresHard Drive✎The Hard Drive spare part kit includes a hard drive bracket.Before remov

Removal and replacement proceduresMaintenance and Service Guide 4–97. If it is necessary to replace the hard drive bracket:a. Remove the two Phillips

4–10 Maintenance and Service GuideRemoval and replacement proceduresMemory moduleBefore removing the memory module: 1. Shut down the computer. If you

Removal and replacement proceduresMaintenance and Service Guide 4–114. Spread the retaining tabs 1 on each side of the memory module to release the me

4–12 Maintenance and Service GuideRemoval and replacement proceduresRTC batteryBefore removing the RTC battery:1. Shut down the computer. If you are u

Removal and replacement proceduresMaintenance and Service Guide 4–133. Disconnect the RTC battery cable 1 from the system board.4. Remove the RTC batt

4–14 Maintenance and Service GuideRemoval and replacement proceduresTV tunerBefore removing the TV tuner:1. Shut down the computer. If you are unsure

Removal and replacement proceduresMaintenance and Service Guide 4–15WLAN moduleDescription Spare part numberBroadcom BCM4312 802.11b/g for use in Cana

4–16 Maintenance and Service GuideRemoval and replacement proceduresAtheros AR5009 802.11a/b/g/n for use in Afghanistan, Albania, Algeria, Andorra, An

Removal and replacement proceduresMaintenance and Service Guide 4–17Before removing the WLAN module: 1. Shut down the computer. If you are unsure whet

ContentsMaintenance and Service Guide vi5 Setup UtilityStarting Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–18 Maintenance and Service GuideRemoval and replacement procedures6. If it is necessary to replace the Mini Card bracket, remove the two Phillips PM

Removal and replacement proceduresMaintenance and Service Guide 4–19Optical drive✎The optical drive spare part kit includes an optical drive bezel and

4–20 Maintenance and Service GuideRemoval and replacement proceduresKeyboardBefore removing the keyboard: 1. Shut down the computer. If you are unsure

Removal and replacement proceduresMaintenance and Service Guide 4–21Remove the keyboard:1. Remove the three Phillips PM2.5×15.0 screws that secure the

4–22 Maintenance and Service GuideRemoval and replacement procedures6. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable

Removal and replacement proceduresMaintenance and Service Guide 4–23Keyboard coverBefore removing the keyboard cover: 1. Shut down the computer. If yo

4–24 Maintenance and Service GuideRemoval and replacement procedures2. Turn the computer display-side up with the front toward you.3. Open the compute

Removal and replacement proceduresMaintenance and Service Guide 4–25Power button boardBefore removing the power button board: 1. Shut down the compute

4–26 Maintenance and Service GuideRemoval and replacement proceduresSpeaker assemblyBefore removing the speaker assembly: 1. Shut down the computer. I

Removal and replacement proceduresMaintenance and Service Guide 4–27Display assembly✎The display assembly spare part kit includes two WLAN antenna tra

vii Maintenance and Service GuideContents8 Connector pin assignmentsAudio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4–28 Maintenance and Service GuideRemoval and replacement proceduresRemove the display assembly:1. Turn the computer display-side up, with the front t

Removal and replacement proceduresMaintenance and Service Guide 4–29ÄCAUTION: Support the display assembly when removing the following screws. Failure

4–30 Maintenance and Service GuideRemoval and replacement procedures10. Release the inverter 1 from the clips in the display enclosure as far as the d

Removal and replacement proceduresMaintenance and Service Guide 4–3114. To replace the display cable:a. Release the foil shield 1 that covers the cabl

4–32 Maintenance and Service GuideRemoval and replacement procedures17. Replace the wireless antenna transceivers and cables, remove the two Phillips

Removal and replacement proceduresMaintenance and Service Guide 4–33Webcam/microphone moduleBefore removing the webcam/microphone module: 1. Shut down

4–34 Maintenance and Service GuideRemoval and replacement proceduresTop cover✎The top cover spare part kit includes the TouchPad on/off board and cabl

Removal and replacement proceduresMaintenance and Service Guide 4–35Remove the top cover:1. Turn the computer upside down with the front toward you.2.

4–36 Maintenance and Service GuideRemoval and replacement procedures5. Remove the three Phillips PM2.5×3.0 screws 1 and the Phillips PM2.5×8.0 screw 2

Removal and replacement proceduresMaintenance and Service Guide 4–37Touchpad button board and bracketBefore removing the touchpad button board and bra

Maintenance and Service Guide 1–11Product description Category DescriptionProduct Name HP Pavilion dv4 Entertainment PCProcessors Intel Arrandale™ Sin

4–38 Maintenance and Service GuideRemoval and replacement proceduresRemove the touchpad button board and bracket:1. Turn the top cover upside down wit

Removal and replacement proceduresMaintenance and Service Guide 4–39Fingerprint Reader board (select models only)Before removing the Fingerprint Reade

4–40 Maintenance and Service GuideRemoval and replacement proceduresModem module (select models only).Before removing the modem module: 1. Shut down t

Removal and replacement proceduresMaintenance and Service Guide 4–41Remove the modem module: 1. Disconnect the modem module cable 1 from the modem mod

4–42 Maintenance and Service GuideRemoval and replacement proceduresBluetooth module (select models only)Before removing the Bluetooth module: 1. Shut

Removal and replacement proceduresMaintenance and Service Guide 4–43Remove the Bluetooth module and cable: 1. Turn the top cover upside down with the

4–44 Maintenance and Service GuideRemoval and replacement proceduresAudio boardBefore removing the audio board: 1. Shut down the computer. If you are

Removal and replacement proceduresMaintenance and Service Guide 4–45Remove the audio board and cable: 1. Disconnect the audio board cable 1 from the s

4–46 Maintenance and Service GuideRemoval and replacement proceduresUSB boardBefore removing the USB board: 1. Shut down the computer. If you are unsu

Removal and replacement proceduresMaintenance and Service Guide 4–47Remove the USB board and cable: 1. Turn the computer right-side up, with the right

1–2 Maintenance and Service GuideProduct descriptionMemory 2 customer-accessible/upgradable memory module slotsSupports dual-channel memorySupports up

4–48 Maintenance and Service GuideRemoval and replacement proceduresPower connectorBefore removing the power connector and cable: 1. Shut down the com

Removal and replacement proceduresMaintenance and Service Guide 4–49Remove the power connector:1. Turn the computer right-side up.2. Position the comp

4–50 Maintenance and Service GuideRemoval and replacement proceduresSystem boardBefore removing the system board: 1. Shut down the computer. If you ar

Removal and replacement proceduresMaintenance and Service Guide 4–51When replacing the system board, be sure that the following additional components

4–52 Maintenance and Service GuideRemoval and replacement procedures4. Remove the two Phillips PM1.5×9.0 screws 1 and the Phillips PM2.5×3.0 screw 2 t

Removal and replacement proceduresMaintenance and Service Guide 4–53RJ-11 connector (select models only)Before removing the RJ-11 connector: 1. Shut d

4–54 Maintenance and Service GuideRemoval and replacement proceduresRemove the RJ-11 connector: 1. Remove the RJ-11 connector 1 from the clip built in

Removal and replacement proceduresMaintenance and Service Guide 4–55Heat sink assemblyBefore removing the heat sink assembly:1. Shut down the computer

4–56 Maintenance and Service GuideRemoval and replacement proceduresRemove the heat sink assembly:1. Turn the system board upside down with the front

Removal and replacement proceduresMaintenance and Service Guide 4–57Fan✎To properly ventilate the computer, allow at least a 7.6 cm (3 in) clearance o