Hp Systems Insight Manager User Manual

HP Systems Insight Manager 6.1 User GuideHP Part Number: 601823-002Published: June 2010, Second Edition

List of Tables2-1 Status types...

About SMI-SSMI-S replaces multiple disparate managed object models, protocols, and transports with a singleobject-oriented model for each type of comp

The following components can be provided in several different ways:• Embedded agent The hardware device has an embedded SMI-S agent. No other installa

For Command View SDMProcedure 22-1 Configuring SNMP trap destination on Windows NT 4.0 on the Command View server1. Select Start→Settings→Control Pane

DiscoveryThe Systems Insight Manager discovery process for systems running Command View includes the following:• CV XP on port 80 (http)• CV VA/SDM on

Viewing individual storage systemsProcedure 22-7 Viewing individual storage systems1. In the System and Event Collections panel, expand Systems, Share

Viewing storage capacity for a single arrayProcedure 22-8 Viewing storage capacity for a single array1. In the System and Event Collections panel, exp

23 Managing MSCS clustersCluster Monitor is a core component of Systems Insight Manager, and adds the ability to monitor and managemulti-node clusters

DescriptionNameResource that maintains essential cluster data and guarantees that all nodes have accessto the most recent database changesQuorumNode f

NOTE: A group must have a network name and an IP address associated with it for you to access groupresources. A group can be owned by any node in the

OtherFailedDegradedNormalListresource groups, or is upbut cluster activity ispaused.The network state indicatesthat an error occurred andThe network s

Part I Introduction11

24 Systems Insight Manager Audit logSystems Insight Manager logs alltasksperformed by all Systems Insight Manager users on all systems. Theinformation

Running Tool:ls Expanded Command Line:ls Targets: cup11.hp.com 104612: 2008-04-24 11:17:45 PDT,JOB,PROGRESS,START,JOB,44641_cup12.hp.com:cup11.hp

25 HP Version Control and Systems Insight ManagerAbout the Version Control AgentTheVCAis an Insight Management Agent installed on a system that enable

Alone, VCRM can catalog and manage a repository of ProLiant and Integrity Support Packss and softwareand firmware for HP ProLiant and Integrity system

is by using the Automatic Update feature of VCRM. This feature enables you to schedule an automaticpopulation of the repository. However, the reposito

26 Compiling and customizing MIBsSystems Insight Manager; provides the capability of managing systems through SNMP and by receivingincoming SNMP trap

Use of the -d switch is not necessary when you have copied all MIBs, including dependency MIBs, to the<BASE>\mibs directory and execute mcompile

resolved from BLADETYPE2-SWITCH.MIB andipCurCfgGwIndexis resolved fromBLADETYPE2-NETWORK.MIB.To illustrate further how imports are resolved—the follow

Systems Insight Manager might not properly resolve varbind data for incoming traps from MIB X when avarbind has been imported from MIB Y that was not

• General Backup• Giga Switch Events• HP Open View Internet Services Events• HP OVSAM Events• HP Service Events• HP StorageWorks HSV Controller Events

1 About this documentUser GuideHP Systems Insight Manager provides this user guide to help you understand management features.Systems Insight Manager

This keyword has a number of Systems Insight Manager specific commands. These commands are parsedand executed when a paging or e-mail Automatic Action

the status of an HP Drive Array physical drive. The variable cpaDaPhyDrvStatus indicates the current physical drive status. User Action: If the phy

• The Category field is used to logically group similar events for display purposes in Systems InsightManager. These groups are shown when you create

A Important NotesSystem and object names must be uniqueSystem and object names must be unique in Systems Insight Manager.For example, the name of a Vi

1. Select Start→Control Panel→Windows Firewall.2. Select Off.Annotating the portal UIAnnotation refers to adding a small amount of textual information

HP has a well defined process when a security defect is found that culminates with the publication of asecurity bulletin. The security bulletin provid

Central Management ServerResource-intensive applications such as HP Insight Control performance management have sometimesencountered problems working

B TroubleshootingAuthenticationOn a Linux or ESX system, you might receive the following error when running the mxagentconfig commandor through Config

-------------------------------------------------------------If you receive a Page Not Found browser error when launching HP Insight Control performan

ComplexYou cannot delete a complex and all associated systems when you first select either the system or complexalone and then try to delete.Solution:

2 Product overviewSystems Insight Manager features• Automatic discovery Automatically discovers and identifies systems attached to the network. Usedis

1. Select Options→Discovery→Identify Systems.2. Select the ProLiant BL e-Class Integrated Administrator.3. Click Run Now.CredentialsIf you delete a cr

Procedure B-7 Issue with data collection failing because of WBEM connection1. Physically verify all of the configured Pegasus WMI Mapper proxies. From

Solution: If this occurs, Systems Insight Manager will not add the cluster and the cluster nodes will not beassociated in Systems Insight Manager with

Solution: If you want Systems Insight Manager to display the same name as the host name of the full DNSname, you must use the modify command to modify

rocommunity public3. Restart SNMP.EventWhen you subscribe for WBEM events from either the command line (mxwbemsub) or the GUI(Options→Events→Subscribe

When an Onboard Administrator is discovered, the enclosure that it resides in is created. If this enclosureis daisy chained to other c-class enclosure

by entering net use at a command prompt. If there is an existing share to the target IP address,\admin$ share, delete it and try the installation agai

• When running Systems Insight Manager discovery, the following information appears:Running WBEM rules based identification.Cannot get ComputerSystem

Solution: Removing HP OpenView Configuration Management Agent with Add/Remove Programs is notsufficient to remove Remote Support Software Manager. To

Procedure B-14 Issue with changing and saving the address of an Ignite server1. From the CLI, go to the Tools directory under the Systems Insight Mana

Table 2-1 Status typesStatus typeStatus iconCriticalMajorMinorWarningNormalDisabledUnknownInformationalReportsSystems Insight Manager performs compreh

Property pagesI am receiving an error when clicking the Fans link on the Property pages Configuration tab.Solution: Upgrade to HP ProLiant WBEM Provid

The message /tmp/Acmd42947.bat[26]: /usr/dt/bin/dtterm: not found might appear whenrunning the following tools on HP-UX 11.31:• Retrieve Bastille Conf

number of management tools that currently rely on these identifiers to remain stable for any given hardwareplatform, if not some serious issues, such

WMI MapperIf you have created subscriptions on a Windows managed system and then elect to change the WMI Mapperproxy or install a WMI Mapper on the ma

C Protocols used by Systems Insight ManagerSystems Insight Manager uses many different management protocol standards. This capability enablesSystems I

IP address filtering. Be sure the Systems Insight Manager IP address is in the allow list for any given SNMPagents.The operating system of the managed

Simple Object Access Protocol (SOAP)SOAP is used by partner applications to communicate with Systems Insight Manager. It is primarily XMLover HTTPS.Pr

Functionality when enabledDescriptionManagement standardCIM, CIM-XML, and WS-Management. TheCIM-XML protocol is most widely used withWBEM today, and t

D Data CollectionAfter Systems Insight Manager collects data initially during the identification process, you can schedule aData Collection task to sp

E Default system tasksPolling tasks trackthe health statusof systems in associated collections. Hardware status polling must occurperiodically to dete

Signing in and using the graphical user interfaceSystems Insight Manager provides a browser-basedGUI. Supported browsers include:• For Windows:Microso

Delete Old Noisy EventsIncludes events that are transient and happen frequently, but do not generally indicate hardware failures.For example, link up,

Status pollingPolling tasks track system health status for systems in the system list. They provide a simple means of assessingsystem health in the ev

F Host file extensionsHosts filesare used during discovery to manually add multiple systems to the Systems Insight Managerdatabase.Hosts files typical

16.26.176.92 EngProliant.compaq.com EngProliant #user commentsThe system testServer in the following example defaults for TYPE.The defaults for SNMP T

Table F-4 Hosts file default parametersDescriptionValueKeywordUnknown (Default)TYPE• Application• Cluster• Complex• Desktop• Enclosure• Environmental

G System Type Manager rulesSystem Type Manager enables you to extend Systems Insight Manager's SNMP-based discovery so that itis able to identify

H Custom tool definition filesCustom tool definition files are XML files that describe how Systems Insight Manager should run tasks basedon a program,

WLA-specific attributesA WLA tool typically launches in a separate browser (by default) or in the same frame as Systems InsightManager and is specifie

FunctionParameterSpecify a file/tool to be removed-rSpecify a tool name-tForce a tool to be removed or modified even if the version is thesame or task

DescriptionParameterthe contact use %r%{MgmtProcToServer.Contact%}. If the relatedsystems attribute is omitted, then for each system, the networkname

Where HTTP is in all capital letters,<cms_fqdn>is the FQDN of the CMS, and<sim_service_account>is the domain account under which Systems I

DescriptionNames valuesValues: true | false (default: false)Table H-9 Defined name valuesDescriptionNames values32 character stringproduct-name24 char

Table H-12 Tool filtering attributesDescriptionFilter nameAcceptable values include:OSNameHPUX (no space or hyphen in the value)LinuxWINNT (all window

DescriptionNames valuesThe raw data of the event that was sent and in a string format. Itis in a pipe (|) delimited format that can be used for simple

Entry guidelinesParameter string assignmentData entry required?Parameter fieldThis is the new command usedto call the tool, and it mayinclude paramete

I Out-of-the-box MIB support in Systems Insight ManagerThe following table represents the key MIBs that ship with Systems Insight Manager. Those MIBs

Pre-loadedSupportsMIB nameXcisco productscisco-rttmon.mibXcisco productscisco-stack-mib.mibXcisco productscisco-stackmaker.mibXcisco productscisco-stp

Pre-loadedSupportsMIB nameXHP Proliant System and Environmentalcpqstdeq.mibXHP Proliant Storagecpqstsys.mibXHP StorageWorks Command Consolecpqswcc.mib

Pre-loadedSupportsMIB nameXHP Netservernsavolcp.mibXcisco productsold-cisco-chassis.mibXcisco productsold-cisco-flash.mibXcisco productsold-cisco-inte

J Support and other resourcesInformation to collect before contacting HPBe sure to have the following information available before you contact HP:• So

Documentation feedbackHP welcomes your feedback. To make comments and suggestions about product documentation, send amessage to:[email protected]

If automatic sign-in is configured, you can manually sign in to Systems Insight Manager.• If automatic sign-in fails, the manual sign-in page appears

CAUTION An alert that calls attention to important information that, if not understoodor followed, results in data loss, data corruption, or damage to

GlossaryAadministrativerights userA user who is authorized for the All Tools toolbox on all systems, including the CMS. This typeof user has been give

cluster A parallel or distributed computing system made up of many discrete systems that form a single,unified computing resource. Clusters vary in th

Eenclosure A physical container for a set of server blades. It consists of a backplane that routes power andcommunication signals and additional hardw

HP Systems InsightManager database(database)The database that stores vital information about Systems Insight Manager, including users, systems,and too

ManagementInformation Base(MIB)The data specification for passing information using the SNMP protocol. An MIB is also a databaseof managed objects acc

public key the public half of a public and private key pair. The public key can be freely distributed withoutfear that it can be used to impersonate t

Secure SocketsLayer (SSL)A standard protocol layer that lies between HTTP and TCP and provides privacy and messageintegrity between a client and serve

software update A task to remotely update software and firmware.spoofing The act of a website posing as another site to gather confidential or sensiti

system search Logical grouping of systems into a collection based on information in the Systems Insight Managerdatabase. After a search is defined, yo

Insight Manager software. If you lack authorization to use these tools, you might not be able to viewcertain menus.6. Systems Insight Manager workspac

user accounts Accounts used to sign-in to Systems Insight Manager. These accounts associate a local Windowsuser account or a domain account with privi

IndexAabout, 112, 113default polling tasks, 149searches, 39storage solutions (SNMP), 98, 101version control agent, 112accessingautomatic event handlin

communicationerrors>, 127community strings, 42complexdeleting, 129discovering, 129System Page, 129Configure or Repair Agents, 13Windows Vista, 129C

discovery taskscreating, 30deleting, 30disabling, 30editing, 30enabling, 30general settings, 30running, 30stopping, 30disk capacity, 108disk resource,

HP Insight Management Agents, 134HP Insight Orchestrationdiscovering, 134HP Insight Remote Support Packcontract and warranty status, 86, 87default tas

events, 47hosts files, 30licenses, 90SSH keys, 13McDATA 4Gb SAN Switch for HP BladeSystemassociating with enclosure, 134MIB, 155internet management, 1

no longer work, 140rulesSNMP, 155System Type Manager, 155runningcustom tools, 66discovery task, 30events task, 52Ssavingcollections, 52schedulingclear

set for multiple systems, 45system resource, 108system status panel, 17system tabprotocols, 146system table view page, 39, 58, 101, 148overview, 41Sys

Part II Setting up Systems Insight Manager19

© Copyright 2010 Hewlett-Packard Development Company, L.P.Legal NoticesConfidential computer software. Valid license from HP required for possession,

3 Setting up managed systemsSetting up managed systems involves installing the required Management Agents software and configuringthe supported protoc

a. In the User name field, enter the Windows administrator user name for the target system.b. In the Password field, enter the administrator password.

NOTE: To expand the System Software Baseline to display all contents, click the icon locatedin the upper-left corner of the Select a Support Pack to I

If iCap information is desired, also install:▲ B9073BA version 08.01.01 iCAP for HP-UX2. Ensure the managed system software is installed.To verify tha

Configuring SSH accessOn the CMS, copy the SSH-generated public key from the CMS to the managed system using themxagentconfig:Use one of the following

Setting up Linux servers to be managed by Systems Insight ManagerTo be fully managed by Systems Insight Manager, HP ProLiant servers running Linux sho

4. Edit the snmpd.conf file.For Red Hat Linux, open the following file in the vi editor:vi /etc/snmp/snmpd.confFor SuSE SLES 8, open the following fil

4 CredentialsIn Systems Insight Manager, credentials are used to enable the CMS to communicate with managed systems,through WBEM, WS-MAN, SSH, and SNM

password="pswd" /> </node> <node name="system2"> <credential protocol="

5 WMI Mapper ProxyWindows systems use a variation on the WBEMmanagement protocolcalled WMI. For Systems InsightManager to communicate with Windows sys

Table of ContentsI Introduction...111 About this document.

6 DiscoveryDiscovery is the process of finding systems in themanagement domainso that they can be managed fromthe CMS by Systems Insight Manager;. Sys

NOTE: Citrix Xen VMs discovered in category 5 will always return a discovery error unless the Citrix XenHost has been registered through Configure→Vir

Discovery filtersDiscovery filters prevent or enable certain system types from being added to the database through automaticdiscovery. When you want t

7 Manage CommunicationsUse the Manage Communications feature to troubleshoot communication problems between the CMS andtargeted systems. For each fail

Procedure 7-1 Sending test traps on a Windows or HP-UX system1. From the HP-UX managed system, run /ect/opt/resmon/lbin/send_test_event monitorname .

8 Automatic event handlingAutomatic event handling enables you to define an action that Systems Insight Manager performs when anevent is received. Use

9 Users and AuthorizationsSystems Insight Manager enables you to configure authorizations for specificusersoruser groups.Authorizations give the user

10 Managed environmentThe Managed Environment feature enables you to select the operating systems that you will manage. Thereare four options: Windows

Part III Systems Insight Manager basic features38

11 Basic and advanced searchesBasic searchThe Search feature enables you to quickly retrieve details about asystemusing its name or common systemattri

Configuring the managed system software using the Configure or Repair Agents feature from the CMS...33Sending test traps and indications...

Searching for toolsThe Tool Search feature provides a quick way to search and filter textually, based on tool names, toollocations in the Systems Insi

12 Monitoring systemsViewing system collectionsIn Systems Insight Manager monitoring systems involves Systems Insight Manager pollingHP InsightManagem

status is determined by information collected live through the WBEM protocol and the informationprovided by the WMI provider.You can access Property p

DescriptionStatus typeStatus iconSystems Insight Manager cannot obtain management information about thesystem using SNMP>. Although nomanagement in

DescriptionStatus typeStatus iconA major problem exists with this system and must be addressed immediately.Predictive Failure, Error, Aborted,Supporti

The Suspend or Resume Monitoring tool enables you to suspend monitoring of a single system or multiplesystems, which enables systems to be excluded fr

NOTE: This tool can be used for a single system. However, some of the properties that are available fromthe System Page are not available when selecti

13 Event managementEvents are typically sent to the CMS from agents running on the managed systems. However, some eventsare generated directly from th

IMPORTANT: When using time filters, you can use on-call style e-mails or pages. If you want one personto be notified during business hours and another

NOTE: The URL specified in an e-mail message appears only if the format is set to standard.You can send the following e-mail pages from Systems Insigh

Managing with tasks...57Viewing r

Example of an HTML pageFrom: Doe, JohnSent: Wednesday, April 28, 2004 5:04 PMTo: Doe, JaneCc: Smith, Jim; Jones, BethSubject: qaunit1: Storage System

13. Specify the e-mail address that the management server uses when sending e-mail notifications in theSender's Email Address box.14. To authenti

Example - Creating a task to delete all cleared eventsThe following example describes how to create a task to delete all cleared server events from th

14 Reporting in Systems Insight ManagerStandard reportsStandard reports are shipped with Systems Insight Manager. The reports are based on common user

• Edit Systems Insight Manager enables you to edit existing report configurations. You can save theseupdated report configurations over the existing r

Select Reports→Enhanced Reports. The Enhanced Reports, Reports by Product page appears.Run Enhanced reportsRunning reports executes an available repor

Deleting reportsUser-created reports located in the Reports by Product section can be deleted. Before the report is deleted,a popup message displays a

15 Systems Insight Manager toolsTarget selectionTargets are systems that a tool acts upon. Targets can be single systems, collections, or groups of sy

Systems Insight Manager provides system-delivered (default) tasks. These tasks can be disabled or have theirschedules modified but they cannot be remo

Part IV Systems Insight Manager advanced features59

Systems Insight Manager database...81SQL Server and M

16 Collections in Systems Insight ManagerCollections in Systems Insight ManagerSystems and events are grouped into collections based on information fr

• Run asystem searchand save the search criteria as the attributes defining a collection.Saving a collection from the Advanced Search pageFor more inf

Because collections by attribute use a database query, collections that are complex take more systemresources every time they are accessed. Keeping co

members of these collections. Setting properties on systems that might not be part of the collection in thefuture would be of very limited value.• Edi

There are two instances of SystemC in the view of the hierarchy because CollectionC is the samethroughout the application. Any place that CollectionC

on individual systems or on collections by attribute, for example, the lowest displaying collectionaggregate status.level of the hierarchy (the leaves

17 Systems Insight Manager custom toolsGeneral conceptsCustom tools are tools that can be created by the user to run on the CMS or on target systems.

DescriptionNameby a universal resource locator (URL). Web-launch applicationsthat do not share Systems Insight Manager certificates should beexecuted

Then, DEVICEIPADDRESS0 = 111.111.111.111 DEVICEIPADDRESS1 = 222.222.222.222DEVICEMACADDRESSCOUNT. The number of MAC addresses collected for the s

ExampleMenu levelToolstop-level-menuTools|Custom Toolstop-level-menu|first-level-cascadeTools|Custom Tools|My Toolstop-level-menu|first-level-cascade|

Configuring the SNMP trap destination on HP-UX...102Loading the HSV MIB on the CMS fo

• Command• Run as user• Automatic Event HandlingThe following options are available for managing custom tools:• “New”• “Edit”• “View tool definition”•

For this example, it is assumed that the administrator will want to execute this procedure again and be ableto quickly locate it in the Systems Insigh

NOTE: The <destination> must be a directory that exists on the Managed Node. The default filepermission value used by DTF for a file copy operat

Note that file names on Linux and HP-UX operating systems are case-sensitive. The directory used bySystems Insight Manager to store tools is as follow

NOTE: When the XWindows tool is launched, the system running the browser must be running an XWindowsserver for the tool's GUI to be visible.For m

Adding a TDEF to Systems Insight ManagerAfter you create a custom TDEF, to function, you must add it into Systems Insight Manager. Add a TDef toSystem

NOTE: If a task or task results are tied to a tool, by default the tool cannot be removed. The -x forceoption is used in this case.Modifying a TDEFMod

18 Understanding Systems Insight Manager securityThis chapter provides an overview of the security features available in the Systems Insight Manager f

WBEMAll WBEM access is over HTTPS for security. Systems Insight Manager is configured with a user name andpassword for WBEM agent access. Using SSL, S

the CLI command mxnodesecurity. A few passwords might be stored in a file on the CMS that are alsoencrypted using the same 128-bit Blowfish key. These

Security bulletins...124

the managed systems without any user interaction. The session times-out after 20 minutes if the browser isclosed or navigates to another site.An activ

such as private keys and passwords, which are stored in a recoverable format on the file system. SystemsInsight Manager does not store user account pa

Command-line interfaceMuch of Systems Insight Manager’s functionality can be accessed through the command line. To access thecommand-line interface, y

4. Add a user to access WMI data along with their access rights. The enable account and remoteenable permissions options must be enabled for correct o

Procedure 18-1 Setting security to strong1. Generate certificates from your certificate server for each managed system and the Systems InsightManager

19 Privilege elevationPrivilege elevation enables users without root privileges to run tools requiring root privileges on HP-UX, Linux,and VMware ESX

20 Contract and warrantyThe Contract and Warranty Status is available when you have a Windows CMS, and the HP Insight RemoteSupport Pack is installed.

collected by Systems Insight Manager during identification, contract and warranty data will not becollected.• Monthly contract and warranty collection

• B: Delivery blocked• C: Cancelled.• Active Obligation. This value is true if there is an active support contract for a system.The contract start and

DescriptionIcon MeaningStatus IconMinor• Contract information is temporarilyunavailable.• The contract expires in 30 days.The contract expires in 90 d

D Data Collection...148Append new data set (for historical trend an

21 License ManagerLicense Manager enables you to view and manage product licenses within the Systems Insight Manageruser interface. To access addition

For some products, the license is stored in a licensing structure in the Windows registry on the licensedsystem. License Manager employs Microsoft&apo

DescriptionLicense TypeOffers time limited, full functionality license. A Duration license(DLL) can be assigned to a system multiple times. When theDu

you which license keys are "support and update enabled" and which license keys require the purchaseof future updates and upgrades.Collect Re

I. Target system is not running Microsoft Windows as required.J. Keys cannot be collected from a system of this type.NOTE: This displays if the system

replace a demo key with a permanent license. If a permanent key is already present, Integrity MPdisplays a message such as License already Installed.•

Assigning or Applying Licenses page1System Name The name of the system where the task was executed.2Serial Number A number the licensing product choos

License unlicensed systems (optional) page1System license status Displays the status of system licenses, such as Not licensed, or assigned durationlic

22 Storage integration using SMI-SAbout storage systemsStorage systems are SAN-attached Fibre Channel disk arrays, switches, tape libraries, or hosts

to the Command View server that generated the event. Systems Insight Manager associates a disk or RAIDsubsystem with the controller managing these dri