Hp Systems Insight Manager User Manual Page 138
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Solution: Removing HP OpenView Configuration Management Agent with Add/Remove Programs is not
sufficient to remove Remote Support Software Manager. To avoid this issue and properly remove Remote
Support Software Manager, click Start→Programs→Hewlett-Packard→Remote Support Software
Manager→Uninstall Remote Support Software Manager.
If you first remove HP OpenView Configuration Management Agent with Add/Remove Programs before
running the Start menu link, the Start menu link might fail to remove the remainder of Remote Support
Software Manager. Subsequent Systems Insight Manager installations show Remote Support Software
Manager as being installed and will not reinstall it. To work around this situation, open the registry by running
regedit.exe, browse to the following registry hive
HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\RSSWM and delete the AGENT_VERSION key.
This causes subsequent Systems Insight Manager installations to see Remote Support Software Manager as
available for installation.
-------------------------------------------------------------
During a custom Systems Insight Manager installation, Remote Support Software Manager lays down core
components and then runs a configuration. If you cancel the configuration after Remote Support Software
Manager core components are completely installed, but before the configuration is complete, subsequent
Systems Insight Manager installations will not reinstall Remote Support Software Manager.
Solution: You must configure Remote Support Software Manager by clicking Start→Programs→Remote
Support Software Manager→Initialize Remote Support Software Manager. This is the same step you
perform to configure Remote Support Software Manager if it was installed through a typical installation of
Systems Insight Manager.
License Manager
Collection of Lights-out 100 licenses from Lights-out 100 targets are supported in Systems Insight Manager
6.1 and deployment on LO100 targets on G6 servers with latest firmware versions.
-------------------------------------------------------------
When a subscription license for a particular product has expired, license manager's opening table will still
show that product has no system limit. The true disposition of licenses for the corresponding product can be
determined by opening Manage Licenses. If an expected subscription license is not listed, it has expired
and is no longer available.
Locale
Certain parts of CLI output might contain system-generated text that always appears in the language indicated
by the default CMS locale, not the locale of the user's CLI terminal. This condition can occur following two
problems:
• This text might provide a localized property key of the TDef file, which is not allowed for TDef input.
• This text might be identified by one or more question mark (?) character strings appearing in the CLI
output.
Solution: The CMS locale is determined by the globalsettings.props file. To change the CMS locale and
possibly allow the CLI to generate proper locale text, edit the globalsettings.props file by running the following
command:
To set CMS Locale to Japanese:
mxglobalsettings –s –f CMSLocale=ja_JP
To set CMS Locale to English:
mxglobalsettings –s –f CMSLocale=en_US
After you run this command, restart Systems Insight Manager.
Managed Environment
When you set the Ignite server on the Managed Environment page and then access the page again, you
cannot change and save the address again.
Solution: To bypass this problem, modify the Ignite tools from the CLI using the tools' original tdefs, as follows:
138 Troubleshooting
- HP Part Number: 601823-002 1
- Book Title 2
- Linked Title 2
- Table of Contents 3
- 4 Table of Contents 4
- Table of Contents 5 5
- 6 Table of Contents 6
- Table of Contents 7 7
- 8 Table of Contents 8
- Table of Contents 9 9
- List of Tables 10
- Part I Introduction 11
- 1 About this document 12
- 2 Product overview 13
- Automatic event handling 14
- Tools and tasks 14
- Collections 14
- Users and Authorizations 14
- Automatically signing in 15
- Configuring the browser 16
- Behavior 16
- Customizing views 18
- 3 Setting up managed systems 20
- 22 Setting up managed systems 22
- Configuring SSH access 24
- 26 Setting up managed systems 26
- 4 Credentials 27
- 28 Credentials 28
- 5 WMI Mapper Proxy 29
- 6 Discovery 30
- Options on the Discovery page 31
- Discovery credentials 31
- Discovery filters 32
- 7 Manage Communications 33
- 34 Manage Communications 34
- 8 Automatic event handling 35
- 9 Users and Authorizations 36
- 10 Managed environment 37
- Basic search 39
- Advanced search 39
- Searching for tools 40
- 12 Monitoring systems 41
- System status types 42
- Software status types 43
- WBEM operational status types 43
- Monitoring clusters 44
- System properties 44
- Widgets Inc 45
- Widgets Inc. – Brussels 45
- 46 Monitoring systems 46
- 13 Event management 47
- Examples of e-mail pages 48
- Example of a Pager/SMS page 49
- Example of an HTML page 50
- 52 Event management 52
- Standard reports 53
- Snapshot Comparison 54
- Enhanced Reports 54
- Run Enhanced reports 55
- New Enhanced reports 55
- Editing Enhanced reports 55
- E-mailing reports 55
- Deleting reports 56
- Target selection 57
- Scheduling tools 57
- Managing with tasks 57
- Viewing results 58
- Example - Device ping 58
- Types of collections 61
- Other customization features 62
- General concepts 66
- General concepts 67 67
- Custom tool menu placement 68
- Custom tool URL format 69
- SSH client 70
- Example Web launch tool 73
- Example MSA tool 73
- Modifying a TDEF 76
- Securing communication 77
- Credentials management 78
- Passwords 79
- Password warnings 79
- Browser session 79
- Operating-system dependencies 80
- SSH server 81
- Command-line interface 82
- Moderate 83
- 19 Privilege elevation 85
- 20 Contract and warranty 86
- Overview 87
- System Information 87
- Contract 87
- Warranty 88
- 21 License Manager 90
- CLI mxlmkeyconfig 91
- License types 91
- Licensed System(s) 92
- Add Licenses 92
- Collect Remote License Info 92
- Apply Licenses 94
- Add License page 95
- Key details page 95
- 96 License Manager 96
- About storage systems 98
- Storage events 98
- Storage inventory details 99
- About SMI-S 100
- Key components 100
- Profiles 100
- SMI-S implementation 100
- Using storage solutions 101
- For Command View SDM 102
- Discovery 103
- 2. Select a storage array 105
- 23 Managing MSCS clusters 106
- Node fields 107
- Network fields 107
- Resource fields 107
- Cluster Monitor states 108
- Cluster Monitor polling rate 109
- Viewing the audit log 110
- Example audit log 110
- Log content 111
- Additional resources 112
- About integration 113
- About software repositories 113
- MIB management tools 115
- TRAP-TYPE 116
- MIB management tools 117 117
- MIB management tools 119 119
- MSG_FORMATTER 120
- SNMP Trap Settings page 121
- #CATEGORY 122
- A Important Notes 123
- Annotating the portal UI 124
- Security bulletins 124
- Validating RPM signatures 125
- Central Management Server 126
- Configure or Repair Agents 126
- Data collection reports 126
- B Troubleshooting 127
- Container View 129
- Credentials 130
- Data Collection 130
- Database 131
- Storage_DC_Timeout 132
- Linux servers 133
- Host name 134
- HP Smart Update Manager 135
- Identification 136
- Installation 137
- License Manager 138
- Managed Environment 138
- Onboard Administrator 139
- Performance 139
- 140 Troubleshooting 140
- Virtual identifiers 141
- Virtual machines 142
- WMI Mapper 143
- SNMP 144 144
- SMI-S WBEM providers 145
- Protocol functionality 146
- Distributed 147
- Component Object Model 147
- D Data Collection 148
- E Default system tasks 149
- 150 Default system tasks 150
- Status polling 151
- F Host file extensions 152
- Default values 153
- $Hosts_filename 154
- Hosts_filename 154
- G System Type Manager rules 155
- SSA-specific attributes 156
- MSA-specific attributes 156
- WLA-specific attributes 157
- Parameterized strings 158
- Common tool attributes 159
- Tool Filtering attributes 160
- Environment Variables 161
- Tool parameter guidelines 162
- Tool parameter guidelines 163 163
- J Support and other resources 168
- Documentation feedback 169
- Related documents 169
- Glossary 171
- SMI-S provider 172
- See also 173
- 174 Glossary 174
- 176 Glossary 176
- Web-Based 178
- Enterprise Management 178
- 180 Glossary 180
- 182 Index 182
- 184 Index 184
- 186 Index 186
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