Hp Insight Management Agents User Manual Page 46
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- TROUBLESHOOTING
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◦ Not Authenticated—The physical drive could not be authenticated as a genuine HP hard
drive. The array controller will no longer control the drive LEDs. Please replace the hard
drive with a genuine HP hard drive.
◦ Unknown—The physical drive cannot be monitored at this time. This may be due to:
– The device driver for this drive may have been unloaded.
– The logical drive may have failed and been deactivated by the operating system. In
this case, the last known status was OK.
– The Storage Agents do not recognize the drive. You may need to upgrade your
software.
• Action—Displays the action that is required for this device. The following values are valid:
Replace Drive—Replace this drive. If the drive condition is Failed, check the Predictive
Indicators, Problem Indicators, and Failure Indicators for a possible cause of the failure.
◦
◦ Replace S.M.A.R.T. Drive—The S.M.A.R.T. hard drive predicts imminent failure. Schedule
replacement of the drive before an actual failure occurs.
◦ No Action Required—The drive is operating normally and no action is required.
• Authentication Status—Displays the authentication status for this device. The following values
are valid:
◦ Authentication Passed—The physical drive has passed all authentication tests and has
been validated to be a genuine HP hard drive.
◦ Authentication Failed—The physical drive could not be authenticated as a genuine HP
hard drive. The array controller will no longer control the drive LEDs. Replace the hard
drive with a genuine HP hard drive.
◦ Unknown—The Storage Agents cannot determine the physical drive's authentication
status.
• Capacity—Displays the size of the physical drive.
• Model—Displays a description of the physical drive. The text depends on the manufacturer
of the drive and the drive type.
If a drive fails, note the model to identify the type of drive necessary for replacement.
• Firmware Version—Displays the physical drive firmware version number. Make sure you have
the most recent version of the firmware because older versions may not support all of the
newest features.
• Smart Carrier Application Firmware Version—Displays the physical drive smart carrier
application firmware version number of the Smart Carrier that passed authentication.
• Smart Carrier Bootloader Firmware Version—Displays the physical drive smart carrier
bootloader firmware version number of the Smart Carrier that passed authentication.
• Serial Number—Displays the serial number assigned to the physical drive. This value is based
on the serial number as returned by the SCSI inquiry command but may be modified due to
space limitations. This item can be used for identification purposes.
• Service Hours—Displays the current number of hours of service (the number of hours that a
physical drive has been spinning) since the drive was stamped. The drive was stamped when
it left the factory.
For example, if the Current Service Hours value is 604, the drive has been operating for 604
hours. If an error occurred at 499 Service Hours, it occurred after 499 hours of service.
46 Agent information
- Abstract 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- Contents 9 9
- Browser requirements 10
- Obtaining JVM from HP.com 11
- Obtaining JVM from Oracle 11
- Security 12
- Security 13 13
- Introduction 14
- Overview 14
- Logging in 14
- System Management Homepage 16
- System Management Homepage 17 17
- Switch to icon view 18
- Body frame 19
- Home tab 19
- Overall System Health Status 20
- Component Status Summary 20
- Management processor 20
- Operating system 21
- System configuration 21
- Version control 21
- Settings tab 22
- UI properties 25
- User Preferences 25
- Tasks tab 26
- Logs tab 26
- Webapps tab 26
- Event Notifier for Windows 27
- 2 Agent information 29
- Threshold Agent 30
- System Agent 30
- System Agent 31 31
- Storage agent 32
- IDE ATA disk drives 33
- 34 Agent information 34
- IDE ATA logical drives 35
- Array Controller Information 36
- Storage agent 37 37
- 38 Agent information 38
- Storage agent 39 39
- 40 Agent information 40
- Storage agent 41 41
- 42 Agent information 42
- Storage agent 43 43
- 44 Agent information 44
- Physical Drive Information 45
- 46 Agent information 46
- Storage agent 47 47
- 48 Agent information 48
- Storage agent 49 49
- Spare Information 50
- Predictive Indicators 51
- Problem Indicators 52
- Failure Indicators 53
- Statistics 54
- Storage agent 55 55
- 56 Agent information 56
- Storage agent 57 57
- 58 Agent information 58
- Storage agent 59 59
- 60 Agent information 60
- Storage agent 61 61
- Tape Drive Information 62
- Storage agent 63 63
- 64 Agent information 64
- Storage Systems 65
- 66 Agent information 66
- Storage agent 67 67
- Storage System Information 68
- Storage agent 69 69
- 70 Agent information 70
- Storage agent 71 71
- 72 Agent information 72
- Storage agent 73 73
- Storage agent 75 75
- Accelerator Information 76
- Storage agent 77 77
- 78 Agent information 78
- 80 Agent information 80
- Storage agent 81 81
- Logical Drive Information 82
- Storage agent 83 83
- Snapshot Resource Volumes 84
- Storage agent 85 85
- 86 Agent information 86
- RAID Array Storage Systems 87
- External Storage Connections 87
- 88 Agent information 88
- Controller information 89
- SCSI device information 90
- Tape library 91
- 92 Agent information 92
- Tape devices 93
- 94 Agent information 94
- CD storage system 95
- Storage systems 96
- SCSI physical drives 97
- 98 Agent information 98
- Drive indicators 99
- Drive statistics 100
- Statistics Preserved 101
- SCSI logical drives 101
- 102 Agent information 102
- SCSI bus information 103
- 104 Agent information 104
- SAS Physical Drive 105
- SAS Host Bus Adapter 105
- 106 Agent information 106
- SAS Logical Drive 107
- 108 Agent information 108
- SAS Tape Drive 109
- SAS Storage System 109
- 110 Agent information 110
- Storage agent 111 111
- Session Information 112
- Connect Information 113
- 114 Agent information 114
- Sub-system Classification 115
- System Information 116
- Sub-system Classification 117 117
- 118 Agent information 118
- Sub-system Classification 119 119
- Memory Summary 120
- Sub-system Classification 121 121
- Memory Details 122
- Processors 123
- PCI Devices 123
- Management Processor 123
- ◦ Degraded 124
- ◦ Failed 124
- Modem/COM Port Settings 125
- Self Test Results 126
- Operating System 127
- Logical Disk Space 128
- Sub-system Classification 129 129
- 130 Agent information 130
- Sub-system Classification 131 131
- Physical Disks 132
- Processes 132
- Processor Utilization 133
- System Configuration 133
- 134 Agent information 134
- ◦ Enabled—Paging will occur 135
- System Board 136
- Sub-system Classification 137 137
- 138 Agent information 138
- Sub-system Classification 139 139
- ◦ Single width module 140
- ◦ Double width module 140
- System Resources 141
- System Summary 141
- Enclosure Information 142
- Server Enclosure 143
- 144 Agent information 144
- Sub-system Classification 145 145
- 146 Agent information 146
- Sub-system Classification 147 147
- Critical Error Log 148
- Correctable errors 149
- Power-On Messages 150
- Integrated Management Log 150
- Operating system overview 151
- Summary page 151
- File System page 152
- User Information page 153
- Connection page 153
- Loaded NLMs page 154
- Server Parameter page 154
- Physical Partition page 155
- Adapter Information page 155
- Mass storage RAID Array 156
- Mass Storage Physical 156
- Mass Storage controller 157
- Mass Storage Summary 158
- Environment Monitoring Unit 158
- External Expansion Cabinet 159
- 5 Support and other resources 160
- HP authorized resellers 161
- Related information 161
- Typographic conventions 161
- 6 Documentation feedback 163
- A Troubleshooting 164
- Known browser issues 165
- SNMP community string issues 166
- Insight Manager issues 167
- Missing NIC information 168
- Other problems 170
- 172 Troubleshooting 172
- 6. Click OK 173
- Glossary 174
- 176 Index 176
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