HP xw6400 User's Guide Page 142
- Page / 208
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Screen message Probable cause Recommended action
917—Front Audio Not
Connected
The front audio cable is not connected. Connect front audio cable.
918—Front USB Not
Connected
Front USB is not connected. Connect front USB cable.
919—MultiBay Riser Not
Connected
MultiBay riser is not connected. Connect MultiBay riser.
920—Fan Command 2 Pin
Connector from Power Supply
Not Connected
The 2-pin fan connector from the
power supply is not connected.
Connect 2-pin fan connector.
940—Extended ROM
signature not found
The signature at the start of the ROM
flash is missing. Your firmware (BIOS)
is incomplete.
Run ROMPaq again.
960—CPU Overtemp
occurred
The ambient temperature could
exceed operating limits
(maximum=95˚F), or there are
obstructions to airflow, including dust
build up.
1. Be sure you are not operating the system in an
environment that exceeds 95˚F.
2. Disconnect power and open the access panel.
3. Verify that cables are not blocking CPU heatsink
fans or front fan, if installed.
4. Verify that there is not excessive dust on major
components.
5. If airflow is acceptable and there is not excessive
dust, the thermal sensing circuitry has failed on the
processors or on the system board. You must
replace the processors and/or the system board.
1151—Serial Port 1 Address
Conflict Detected
Both external and internal serial ports
are assigned to COM1.
1. Remove any Comm port expansion cards.
2. Clear CMOS.
3. Reconfigure card resources and run Computer
Setup (F10 Setup).
4. Run Computer Setup or Windows utilities.
1152—Serial Port 2 Address
Conflict Detected
Both external and internal serial ports
are assigned to COM2.
1. Remove any Comm port expansion cards.
2. Clear CMOS.
3. Reconfigure card resources and run Computer
Setup (F10 Setup).
4. Run Computer Setup or Windows utilities.
1155—Serial Port Address
Conflict Detected
Both external and internal serial ports
are assigned to same IRQ.
1. Remove any Comm port expansion cards.
2. Clear CMOS.
3. Reconfigure card resources and run Computer
Setup (F10 Setup).
4. Run Computer Setup or Windows utilities.
1201—System Audio Address
Conflict Detected
Device IRQ address conflicts with
another device.
Reset the IRQ.
1202—MIDI Port Address
Conflict Detected
Device IRQ address conflicts with
another device.
Reset the IRQ.
Table 5-18 POST error messages (continued)
132 Chapter 5 System diagnostics and troubleshooting ENWW
- Technical Reference Guide 1
- Table of contents 5
- 1 Product overview 11
- Product features 12
- Front panel components 13
- Rear panel components 14
- ENWW Product features 5 15
- Product specifications 16
- Power supply specifications 17
- Power consumption 18
- Environmental specifications 19
- ENERGY STAR 21
- Linux-enabled workstations 25
- HP software 27
- The RestorePlus! process 28
- Recovery Partition 29
- Protecting the software 30
- Ordering backup software 31
- 3 System management 33
- Computer Setup (F10) Utility 34
- BIOS ROM 35
- Desktop management 44
- HP Client Manager Software 45
- System Software Manager 46
- Proactive Change Notification 46
- Subscriber’s Choice 46
- ROM flash 47
- Replicating the setup 48
- Dual-State Power Button 50
- HP support website 50
- Asset tracking and security 51
- Password security 52
- Arabic / Greek - Russian / 55
- Drive Protection System 59
- Thermal sensor 59
- Service considerations 62
- Grounding the work area 63
- Cables and connectors 65
- Hard drives 65
- Lithium coin cell battery 65
- Customer Self-Repair 66
- Predisassembly procedures 67
- System board components 68
- Disassembly order 70
- Security lock (optional) 71
- Cable lock (optional) 72
- Side access panel 73
- Front Bezel 74
- Bezel blanks 75
- Top cover 75
- Memory fan 79
- System fan assembly 81
- Power supply 81
- Memory 82
- Installing memory module 83
- PCI Slots 84
- PCI retainer 85
- PCI Express 86
- PCI removal 87
- PCI Express removal 88
- PCI installation 89
- PCI Express installation 90
- Battery 92
- Power connections to drives 93
- Optical drive 94
- Diskette drive (optional) 96
- Hard drive 98
- CPU heatsink 101
- Replacing the CPU heatsink 102
- Processor 104
- Replacing the processor 105
- System board 106
- Replacing the system board 107
- 5 System diagnostics and 109
- E-Support 110
- Troubleshooting checklist 111
- LED color definitions 112
- Key features and benefits 113
- Theory of operation 113
- Diagnostic Utility on CD 113
- User Interface 114
- Test tab 115
- Status tab 116
- Help tab 117
- Diagnostic error codes 118
- Solving minor problems 121
- Solving power supply problems 122
- Problem Cause Solution 123
- Power supply shuts down 123
- Solving diskette problems 124
- Solving display problems 127
- Solving audio problems 128
- Solving printer problems 129
- Solving network problems 133
- Solving memory problems 134
- Solving processor problems 135
- POST and error messages 138
- A Appendix A — SAS devices 147
- SAS RAID 0 configuration 149
- SAS RAID 1 configuration 150
- SAS RAID 1E configuration 152
- B Appendix B — SATA devices 155
- Attaching SATA HDDs 156
- Configuring system BIOS 157
- Creating RAID volumes 158
- Deleting RAID volumes 159
- C Appendix C — Connector pins 161
- Connector pin descriptions 162
- D Appendix D — System board 171
- E Appendix E — Routine care 173
- Maximizing the airflow 175
- Cleaning the workstation case 176
- Cleaning the keyboard 177
- Cleaning the monitor 178
- Cleaning the mouse 179
- Using the CMOS Button 183
- Initial troubleshooting 186
- No power 187
- No power, part 2 188
- No power, part 3 189
- No video 190
- No video, part 2 191
- No video, part 3 192
- Error messages 193
- Error messages, part 2 194
- Error messages, part 3 195
- No operating system loading 196
- Non-functioning device 203
- H Appendix H — PCI bus layout 205
- Figure H-1 PCI bus layout 206
- Bus# Dev# Fn# Device# 208
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