HP xw6400 User's Guide Page 111
- Page / 208
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting checklist
Before running any of the diagnostic utilities, use the following checklist to find possible solutions for
workstation or software problems.
●
Are the workstation and monitor connected to a working electrical outlet?
●
Is the workstation powered on?
●
Is the green power light illuminated?
●
Is the monitor on?
●
Is the green monitor light illuminated?
●
Adjust the monitor brightness and contrast controls if the monitor is dim.
●
Press and hold any key. If the system beeps, then the keyboard is operating correctly.
●
Check all cables for loose or incorrect connections.
●
Reconfigure the workstation after installing a non-PnP expansion board or other option, such as a
diskette drive.
●
Are all of the necessary device drivers installed?
●
Have all printer drivers been installed for each application?
●
Remove all diskettes and CDs from the drives before you power on the system.
●
Are you running the latest BIOS version, drivers, and software updates?
ENWW Troubleshooting checklist 101
- Technical Reference Guide 1
- Table of contents 5
- 1 Product overview 11
- Product features 12
- Front panel components 13
- Rear panel components 14
- ENWW Product features 5 15
- Product specifications 16
- Power supply specifications 17
- Power consumption 18
- Environmental specifications 19
- ENERGY STAR 21
- Linux-enabled workstations 25
- HP software 27
- The RestorePlus! process 28
- Recovery Partition 29
- Protecting the software 30
- Ordering backup software 31
- 3 System management 33
- Computer Setup (F10) Utility 34
- BIOS ROM 35
- Desktop management 44
- HP Client Manager Software 45
- System Software Manager 46
- Proactive Change Notification 46
- Subscriber’s Choice 46
- ROM flash 47
- Replicating the setup 48
- Dual-State Power Button 50
- HP support website 50
- Asset tracking and security 51
- Password security 52
- Arabic / Greek - Russian / 55
- Drive Protection System 59
- Thermal sensor 59
- Service considerations 62
- Grounding the work area 63
- Cables and connectors 65
- Hard drives 65
- Lithium coin cell battery 65
- Customer Self-Repair 66
- Predisassembly procedures 67
- System board components 68
- Disassembly order 70
- Security lock (optional) 71
- Cable lock (optional) 72
- Side access panel 73
- Front Bezel 74
- Bezel blanks 75
- Top cover 75
- Memory fan 79
- System fan assembly 81
- Power supply 81
- Memory 82
- Installing memory module 83
- PCI Slots 84
- PCI retainer 85
- PCI Express 86
- PCI removal 87
- PCI Express removal 88
- PCI installation 89
- PCI Express installation 90
- Battery 92
- Power connections to drives 93
- Optical drive 94
- Diskette drive (optional) 96
- Hard drive 98
- CPU heatsink 101
- Replacing the CPU heatsink 102
- Processor 104
- Replacing the processor 105
- System board 106
- Replacing the system board 107
- 5 System diagnostics and 109
- E-Support 110
- Troubleshooting checklist 111
- LED color definitions 112
- Key features and benefits 113
- Theory of operation 113
- Diagnostic Utility on CD 113
- User Interface 114
- Test tab 115
- Status tab 116
- Help tab 117
- Diagnostic error codes 118
- Solving minor problems 121
- Solving power supply problems 122
- Problem Cause Solution 123
- Power supply shuts down 123
- Solving diskette problems 124
- Solving display problems 127
- Solving audio problems 128
- Solving printer problems 129
- Solving network problems 133
- Solving memory problems 134
- Solving processor problems 135
- POST and error messages 138
- A Appendix A — SAS devices 147
- SAS RAID 0 configuration 149
- SAS RAID 1 configuration 150
- SAS RAID 1E configuration 152
- B Appendix B — SATA devices 155
- Attaching SATA HDDs 156
- Configuring system BIOS 157
- Creating RAID volumes 158
- Deleting RAID volumes 159
- C Appendix C — Connector pins 161
- Connector pin descriptions 162
- D Appendix D — System board 171
- E Appendix E — Routine care 173
- Maximizing the airflow 175
- Cleaning the workstation case 176
- Cleaning the keyboard 177
- Cleaning the monitor 178
- Cleaning the mouse 179
- Using the CMOS Button 183
- Initial troubleshooting 186
- No power 187
- No power, part 2 188
- No power, part 3 189
- No video 190
- No video, part 2 191
- No video, part 3 192
- Error messages 193
- Error messages, part 2 194
- Error messages, part 3 195
- No operating system loading 196
- Non-functioning device 203
- H Appendix H — PCI bus layout 205
- Figure H-1 PCI bus layout 206
- Bus# Dev# Fn# Device# 208
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